3/17/26 Ordered the new Neo and had it shipped to this store. My first time ordering without even seeing or touching the item- lol.. Heavily invested into the Apple eco system.. Eating something to replace an old Asus netbook for streaming.. and this was the perfect solution.. Reasonably priced and upgraded to the 512 gb.. Twelve people waiting for the doors to open- made an appt. for 11 but arrived early. Staff was helpful and quick to retrieve the Neo.. read more

Apple Store - Roseville - Device number 8 with the Neo.. - Computers Near Me - Roseville, California

I am extremely disappointed with my recent experience at the Apple Store. I brought my iPhone in because I was experiencing ongoing camera issues, including poor image quality and blurry photos. I was told to leave my phone at the store for approximately two hours so the technicians could inspect and repair the issue. After returning to pick up my phone, I discovered that the camera is still experiencing the exact same problems. I then contacted Apple Support, and the representative reviewed my repair history and confirmed that no repair or corrective action appears to have been completed during my visit. This leaves me asking: What was my phone doing at the Apple Store for two hours if nothing was actually done to address the issue? I feel like I was misled about the service that was performed. I took time out of my day, was without my phone for two hours, and left believing the issue had been addressed when it clearly was not. read more

I had an appointment on Friday to get my battery replaced for $89, sounds easy right? In and out. I got there 10 mins before my appointment time, waited another 10 mins to be seen. I only wanted my battery replaced. I have iPhone 11 Pro, I know it's old. I don't have the funds to get newer phone. Ashley was my technician, she said with older phone it's best to get newer phone. She was nice and polite. She gave me options on the phones I could get with trade in. I asked if I could just my battery replaced. She said it could cost $89 or $500 something because it's older phone. I left after that. That crap just pissed me off like wtf. I got it done in one of those phone stands in the mall couple feet away for $60. Easy. read more

Was immediately welcomed by a staff member who then answered my questions, helped me solve a "user" issue on my iPhone and was done in 15 minutes. I'm a user from the first items Apple put on the market (years ago!) and will happily stay with Apple. read more

You should rethink the idea of buying any apple products. If you do, you better not lose or get your device stolen. Apple Support is the absolutely worst help I ever got in my entire life (over 50 years). Their technical support system totally supports the thieves who steal these devices, not the victim. "We can't help you recover your account, but we can reset your device and give you a fresh start" That would be great if I was the one who stole the device. I lost over 500 songs that I collected over the last 25 years. And the best they could do for all that money I gave them........."Sorry, there is nothing I can do". I should use them as an example and provide the same worthless, pointless, and waste your time kind of customer service. read more

I needed a new Apple Watch band and Adrian was so friendly and kind. The whole thing took less than 10 minutes. He graciously took off my old band and put on my new one. I will definitely be back. read more

Apple Store - Roseville - Watch bands - Computers Near Me - Roseville, California

I've had multiple experiences with this location. I have purchased a MacBook Air from here. I have also purchased an Apple Watch from this location. I've also brought my phone to this location to get it serviced because it was acting up after I purchased it from my cell phone carrier. Every experience has been very different depending on the sales associate working with me. When I purchased my MacBook Air, it was clean. I knew exactly what I wanted. Same with my watch. However, when I went in to get my phone service, I was not impressed by the first associate who supported me in troubleshooting it. They seemed to be annoyed and short with me as they asked me have I restarted it. I backed up things like that. I had done all those things prior to coming in however, they told me I had to do this initial evaluation of the device prior to requesting repairs. After about 45 minutes of the person, turning my phone off, turning it back on rebooting it all the things. They told me to come back in a few days if I still experience issues. I did come back in a few days and they ended up having to repair the whole back screen. That was frustrating because twice within a week I had to come in and they did not have the part in stock so then I had to come in a third time for them to actually do the repairs. Apple is a great company that makes excellent products. However, I truly believe your experience is dependent on the person who helps you when you were in the store. I'm getting this four stars because the products are definitely five star worthy. The only reason why it is four stars is because my statement before the employees really do contribute greatly to the experience whether it be good or bad. read more

Do not shop here! The NEW manager is a joke I went in on June 27th to purchase a MacBook neo for my daughter and they wouldn't allow me to use the 100 off for college students or price match another store he said because the prices went up 100.00 so I had no choice but to either pay the 699 for the 512 gig what a joke he could have honored the 100 off for school students! His name was Romeo btw read more

I recently visited the Apple Store for help with my MacBook, which had been giving me persistent issues when trying to reset my password. From the moment I arrived, about 15 minutes before my scheduled appointment, the process was smooth and efficient. I was checked in right away and directed to the Genius Bar, where I waited only a couple of minutes before being greeted by Drew, the Apple Technician assigned to my case. From our first interaction, Drew stood out. He was incredibly polite, attentive, and confident in his approach. After listening to my explanation, he immediately understood the situation and began walking me through what he planned to do. What impressed me most was his transparency; even when the store's internal system unexpectedly went down, he didn't leave me guessing. He checked in frequently, explained the delay, and reassured me that he would still be able to move forward with diagnosing the MacBook. Despite that hiccup, Drew was impressively resourceful. He quickly adapted and continued troubleshooting manually, ultimately identifying the underlying issue and resolving it without needing to reschedule or postpone the appointment. His calm demeanor and technical expertise made the entire experience stress-free. Overall, my appointment lasted about 45 minutes, but the quality of service made it feel quicker. Drew's professionalism, communication, and knowledge were truly exceptional. It's rare to come across customer service this thorough and genuinely helpful. I can honestly say Drew delivered elite service, and I highly recommend seeing him if you ever need support at the Apple Store. read more

Apple Store - Roseville - Computers Near Me - Roseville, California

I was there today around 6 pm and the staff is amazing. Five stars to all the workers. I got the new iPhone Air and had to transfer data from two different phones. Chris S. was very helpful, patient and kind. He made sure to explain everything about my new phone and all my data was transferred successfully. Also, thank you to Jordan who helped explain all the new phone features when I was there a few days ago. read more

I made an appointment to get the battery in my iPhone replace. I arrived on time and checked in. After 1/2 hour I asked when I would get waited on. I was told walk-ins get waited on first, not people who made appointments. After an hour I was told to return to the store at a later time (1.5 hours) and someone might be able to help but no guarantees. I've never had this issue before getting a battery replaced. I won't be returning to this store for any kind of Apple service. read more

I had such a great experience with Celine today. Im slowly converting from Samsung everything to apple. *Bending the knee to the apple. So I was nervous and not sure how to navigate the apple universe and Celine was so patient and knowledgeable and encouraging in the best ways. Making my decades long android/PC world defecting more manageable I really appreciated how thorough and concise she was as well as sweet. Definitely making the tech more accessible to my android blockage. Even though they were very busy I didnt feel rushed and the interaction was efficient and effective to my needs. read more

If you are making a purchase you'll be seen fast. If you are there for technical support you might get a knowledgeable tech that solves your issue. You might get one that upsells. We were told since their diagnostic test couldn't execute the unit needed replacement and the pictures were toast, and they would not send it for further testing. $125 later at a repair shop it's all fixed; a capacitor. read more

Don't bother going here. Just shop online. Even with a scheduled appt waited over an hour and ended up leaving.

No one acknowledged me. Waited for 30 minutes past my appointment window. Same thing for pickup. Horrible experience

We had a very good experience here. We came on a late Monday morning. We were immediately greeted & assisted by a young man who was friendly & made our interaction very comfortable. We had questions that he answered in a very understandable way. Nothing was pushy or rushed. He provided us with purchasing options, money saving options, & rather than give an unnecessary spiel, he would ask if we wanted to hear more information about different topics. The information he did provide was helpful. He handled our purchase there & helped with putting in an order for pick up at another location for an item they didn't have in stock. It was a very efficient transaction. We left very satisfied customers. read more

Kiyan and Kailee were extremely knowledgeable and helpful when recommending products. We had great conversations and they were very helpful checking stock for accessories for my phone and the phone itself. Their customer service was excellent and i really felt like they wanted me to have a great experience getting a new phone. 10/10 experience and i will be coming back. There wasn't a wait and team members were very quick at engaging with me once i walked in the store. I also didn't feel like they were upselling but genuinely helping me get/set up what i needed for the new iphone that i purchased there. read more

That was...painful. Went into the store to purchase the new iPhone Air. I'd just gotten the Apple credit card a few days prior, and their terms clearly state that you can finance the phone w/ it for 24 months, at 0% interest. Great...told them which color I wanted, and they brought it out. When it was time to pay, I made sure to tell him I was planning on doing the monthly installments. He looked at me and said "Oh, you need to be on one of our partner providers to do that." Here we go. This wasn't clearly stated anywhere on their site, or the credit card application. I very reluctantly told him I would look into switching over to Boost (the others being T-Mobile, Verizon & AT&T). He just shrugged. I left & was able to switch over fairly quickly, came back & had to wait in line AGAIN, and was finally able to check out. This time, the new Boost service wasn't being "found" in their system. Had to call Boost customer service to figure it out. The back-and-forth between Boost and the Apple employee took OVER AN HOUR, and by the end, it still wasn't resolved. The employee was now convincing me to swap over to yet another carrier. He told me I could do it right then & there. Why wasn't I told that in the very beginning w/ Boost? Annoyed at this point, I told him to just do T-Mobile to get it over w/. Was finally able to get the phone w/ financing and immediately canceled the T-Mobile service after leaving the store. The phone wasn't locked to the carrier, since it literally HAD NOTHING TO DO w/ Apple or its financing. Clearly, Apple gets some sort of cut for getting people signed up w/ these providers, but it's all just ridiculous & unnecessarily frustrating. The good news is that I discovered Boost is actually cheaper than my previous carrier, so thanks for playing a part in that, Apple! read more

There has been no improvement in service by Apple techs at the Genius Bar. And the reality from what I observed...there really isn't a 'Genius' bar anymore. Yesterday was the second time I've made an appointment for the same iPhone issue. The young man assigned to help was actually NO help at all. He barely listened to my issue...never actually looked at me as he was busy looking at HIS phone...he did no testing, but after listening to me for about 1 minute...said he understood what's going on and either it's a software issue or I need a new phone. I have Apple care...but after I got home I immediately canceled...what a waste. At this Apple Store there's ' No service, no interest and there was no help!' read more

I was waiting for someone to answer my questions regarding a new purchase and no one acknowledged me. I asked for help from one of the Apple customer service people and he said there were 4 people ahead and to hang tight by the phone area. I ended up waiting over half an hour before someone came but was still told to wait by the iPhones. My advice to the store is to staff up as the second time I came back they said the person before me cancelled (prob due to long wait) and it led to a lot of frustration since young kids were with us and could not wait. read more

Applecare customer service made me an appointment to this store for an express replacement for my ipad. Arrived on time to this location. The lady who assisted me took at least 15 minutes to realize that, oh you have an applecare warranty! In short, she was clueless on how to help me and instead, asked me, you were here about a year ago, what kind of service was done to your ipad? She was explaining to me different terms that was work related as being a technician. I requested to talk to the Manager, which turned out to be BS also, explaining to me that an applecare service and an applecare store are two different entity! What I told him towards the end was, "I was just sent here with an appointment and I don't deserve this", only at that point that he said sorry. I asked for his together with the clueless lady, for me to file a formal complaint. He said his name was Daniel, gave me a business card of that store and manually wrote down an 800 number to call to file a complant. He said he will send me an email with his full name and with the ladys name. I have not received that message from him. What a cover up. The worst, the number he gave me was for an applecare support! read more

The staff was very helpful and friendly, even with all the customers to service. Not an easy task thanks. I bought a new I phone and tablet very satisfied. read more

Well, went back there to pick up my warranty case because I had to order it through the store and another horrible experience. This one with a representative by the name of Megan. Megan was just as argumentative and very unprofessional as the last manager Griffin. Every time I go in there to speak with the regular senior store manager, it's convenient that she's never there. Does this store manager even work in the store? The store manager's name is Davina And never seems to be there. read more

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What a waste of my time! Better to go elsewhere! Dirty store, great selection, too expensive for the terrible products that they're selling these days. Siri doesn't work 90% of the time, and the AI feature seems to have been programmed by someone very incompetent as the AI itself is incompetent! Seriously Apple I've been with you since I started owning phones, for the first time ever I'm considering going to an android! read more

I got checked in with Calista who was very kind. Jared the technician was very helpful and explained the condition of my phone and provided recommendations for next steps. Ray (the manager) was SO helpful, patient, knowledgeable, and went above and beyond to help me with my dead phone. It was a hopeless situation because my phone kept over heating and dying. However, Ray would keep swinging by me and stepping in to have technicians help me. In addition, Enrique kindly helped me with purchasing a new phone, helped me with obtaining information for my new phone and assisting me every step of the way. I had an incredible experience at this location. Every person that day helped me with KINDNESS. Thank you apple for these amazing people. read more

Terrible set up to purchase accessories!! We had to wait in line without an appointment, Apple is very overrated

The employees at this store have been completely downgraded recently. I've been going to this store for years and I've always had a positive experience, except yesterday when I had an appointment to get a replacement AirPod. The employees were talking to each other the entire time, I had to wait for them to finish talking about their weekend plans for me to ask them to check me in. After they check me in, I had to wait an additional 30 minutes just to ask several employees what's taking so long and they all had a were so rude and mean to me when I ask how much longer I'm supposed to wait for my appointment. So I wait a couple more minutes until I finally asked a guy with a long beard (the only person in the store who didn't have an attitude and wasn't a complete a-hole) about what's happening to my appointment and he tells me that my appointment was cancelled.... read more

it deserves zero stars. The worst experience ever I went to the store two days ago, to buy a new iPhone 17 Pro Max and the AirPod Pro3. I checked in at 10 AM and by the time I left the store it was 2 o'clock. They kept passing me around and I had to keep waiting for different people to help me and at the end they rushed me out of the store because nobody wanted to help me out with the with the on the the AirPods. So now I'm home with all these but I don't know how to use them. Terrible terrible terrible service. read more

I had an appointment time set for 12:30 but showed up early in the hopes that somebody would be able to help me as that time no longer worked. The manager was very sweet and checked me in early and gave me updates as far as how long it would take. Both Genius Bar technicians, I worked with, gave their full effort and took time in trying to figure out what was wrong with my laptop. I didn't catch names other than Holly. This was the most pleasant experience I've had at tech store in a long time. Opening staff is doing a great job. read more

John was kind enough to give me a demo of the Apple Vision Pro. It blew me away I said oh my God why haven't people all try this there was no pushing and trying to sell the item to me. It literally sells itself. It was amazing and for the price a little high, but so are all Apple items, but I saw things and did things that I could never have done in one day. I traveled all over the place. It was beautiful, breathtaking scary, and everything all at once. I feel that everyone must try this. Thank you, John. It was a great experience and I'll be back with some friends to try it out. And I just came in for a free class for my photos on my phone. I try and take advantage of all the free classes there's always stuff to learn read more

Apple Store - Roseville - Omg amazing - Computers Near Me - Roseville, California

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I have really lucked out when it comes to my experience with this Apple Store. I looked for Cameron but he wasn't working, no problem because Jesse was super friendly and super helpful. I feel like he would have gladly fielded product questions all day! Going in on a weekend after when parking was a nightmare outside, I was prepared for the worst but we walked in and were helped right away. Highly recommend. Even the security guard was super friendly! read more

Came here earlier this morning today to purchase the M5 max 16" MacBook Pro. Why is it that some of your Apple Store staff feel the need to interrogate the customer in depth as to what will be doing with the Mac ? This is so very f**king annoying!!! Why not just let the customer complete the purchase so we can be on our way! And then I encountered another employee telling me "oh it's rare that we see someone purchasing an M5 Max MacBook Pro so I need to know what you're using this computer for ?" WTF is wrong with your staff ?? Seriously a very unacceptable customer service experience! read more

I went here to help my mom buy a new Apple Watch. It was a surprisingly emotional experience as she was getting it after a car crash wherein we lost my dad and she broke every limb including her spine and neck. She needed the watch for fall detection and the staff member who helped us was just so utterly empathetic all while staying so positive. I was sad to see that even with an appointment we had to wait 45 minutes to be seen, but it was worth the wait. read more

Jesse was efficient and able to get to the problem with my iMac. He recommended that I leave it for a complete maintenance and restore, which I did. Jesse is a rock star. Afterwards, Zach did a full demonstration of Apple Vision Pro. Zach was able to get me fitted and into another world quickly. I was awed by what I experienced and what I felt. It was amazing. Thank you, Zach, for a wonderful tutorial and explanation. I will ask for you next time I visit the store. The Apple Store at the Roseville Galleria employs only the best. I've never been disappointed in any of the techs' knowledge, ability to help people with new technologies and be kind as well as professional. read more

Wow, what a terrible store! I went to buy a computer for my spouse. I knew what I wanted, I just needed someone to sell it to me. When I came in a young man acknowledged me and said that he would help me next, in a few minutes. I wandered around the store for ten minutes until he was done. As I approached him, an unpleasant young woman approached and said that he couldn't help me, that he had to help someone else. She then said that there were multiple people in front of me, meaning a 30-45 minute wait. Never mind that I had already been waiting ten minutes. Never mind that if she had talked to me and put me in the queue when I came in there would have been fewer people in front of me . She was rude and nasty about it, with an attitude that we were lucky she deigned to even speak to us. Obviously I just left at that point. And I will never step foot in an Apple store again. read more

Apple customer service could not be worse if they tried. My phone has been damaged for a month. I'm not sure what Apple care is for but my poor genius was doing everything to help me with a hardware issue on my second visit despite my first genius telling me it was support issue. Contacted support who told me to go to the store again weeks later and at least this guy tried and his manager was rude condescending and totally indifferent. The insurance is a scam since they can't work on my phone from support or in store. Regardless of what I still have to pay on top of the phone and insurance and repairs that I tried since Apple refused to repair or help me in any way. Obviously a mismanaged system that even the genius said was terrible. They left me with a broken phone I've already overpaid to repair, a subscription for insurance that obviously does nothing, a customer support line that you have to go through multiple people telling you the most basic things, and they will fully lie to get you off the phone or out of the store. Not an ounce of empathy or caring for their customers. read more

After a terrible experience at Arden fair Apple, I decided to go make my purchase for a Mac computer at the Roseville location hoping to get better service. Upon arriving, I was ignored by the employees as multiple groups of employees were standing around chatting while I waited around to buy my Mac. After 45 minutes to an hour, right before I was going to leave, they approached me and sold me the computer. I raised my concern about the lack of customer service and being hawked by security but was dismissed. I was told they would contact me for more info but did not. I ended up returning the computer as nobody deserves to be treated like that read more

Adrianna was so nice! We have had so many issues getting my daughter's brand new phone to work until we came and met Adrianna. We forgot to make an appointment but she helped us anyways and she was so kind. She fixed all the issues and sent us on our way with a smile on our face. Thanks Adrianna!!! read more

Honestly I feel really bad for for writing. The service isn't fast I felt like I was getting constantly ignored and waited 15 minutes for a charger. There was only one person in front of me . And when someone else helped me he left me to help another guy . Shoutout to the security guard cuz dude was amazing!!!! He noticed I wasn't getting service and told me where to go when I had questions!!! read more

It is an absolute nightmare going into this store every time. You get a different answer from each employee. Dropped my phone off for a battery repair was told to just come back in an hour. And my screen protector would be replaced for free. I come back this rude lady tells me I can't pickup my phone without my id and to walk back to my car. Yea no I was not told that and I'm not walking almost a mile back to my car. Then my screen protector was not replaced and they broke it on my phone. Right next to me this guy was getting incredibly angry with another employee I wonder why. I avoid going to the Apple Store at all costs. read more