The worst service ever! I had 4:30 appointment and was taken right away. My iMac was not booting up. The man ran some diagnostics and decided to reinstall the operating system after 1 1/2 hours it was installed and trying to download my pictures from the cloud since it was only 1%complete and they were closing shortly I was told to go home and it would continue. When I got home it would not boot up. I came back the next day and was told to wait around and try would see me within the hour. It is now two hours later and I have not been seen!! read more

Made an appointment with Apple support to have rear camera/ light replaced after they said it broke at no fault of my own. Had a 750pm appointment and was seen around 810pm which wasn't too bad as store was really crowded. The Genius Bar associates were extremely friendly and the one who helped me assured me the phone would be safe. They gave me option of coming back between 930-10pm (after mall closed) or the next day, so I opted for that. The only part I'd say wasn't good is I tried calling store twice to check status before driving there but it just rang until busy time came up. Anyways, my phone was repaired covered under warranty and the genius bar associate today was just as friendly and helpful. They are extremely Strick with checking ID before revealing any info about repair or giving item back which is nice to see. Overall, it was a smooth and easy process for a relatively new Apple iPhone user. read more

My MacBook pro's hard drive died for the fifth time in one year of ownership! I'd taken it to several of the Apple stores in Minneapolis, where I live, and then in Milwaukee, where I go to school. They gave me a new one in Milwaukee and that was the final hard drive crash. I'm working in NY for the end of the summer, and when this new one died, I journeyed out to smith haven thursday 8/18/2011 to get help. It's a 2 hour commute, so I didn't want to make it again waiting for a repair, so I requested a refund. I was a few days over the 14 day warranty, but since the MB Pros have been so ghastly, I decided not to get a repair or replacement, but to wait and reconsider what machine to invest in upon returning home to Minneapolis. I didn't have an appointment, because I didn't have a working computer to use to make one online. The extremely friendly, focused and helpful staff fit me in. I only had to wait 1/2hr. Shaun was a superstar! He was my genius bar technician. He listened patiently and took in my unique circumstance and needs and allowed me to return the MB Pro. I decided to exchange it for an iPad so I have something until I return home. He was so helpful in guiding me to which one would suit my needs. A valued genius, he should be recognized as a strong asset to Apple and to the store. The manager-male,dark hair,early 30's- was also fantastic. He helped me to return the pro onto a gift card so I could purchase the iPad, and then refunded the remainder to my credit card. All in all, a perfect experience, fabulous customer service. These guys did everything possible to help me with my specific needs and make my 2 hr trip worth it. I am grateful. Not all apple stores deliver this level of service. I felt fairly treated. Smith Haven Apple store is by the people of the people and for the people- one of the rare constitutionally run businesses in our country! HATS OFF!!! :) read more

The AC in this Apple store is on full blast. I guess that's the best way to prevent all apple products from overheating. I came in here to look at some accessories which was way overpriced. I decided to get it on ebay for a lesser cost. The service kinda sucks in here. There were 3 apple employees standing by the door chatting it up and didn't bother helping customers with their needs. I'm becoming less and less fond of apple products. read more

This is the worst store I have ever been to. I walked in to buy an iPhone 11 and was told I would have to wait 20 minutes for the sales person. While I was waiting there were multiple employees standing idle. Theses are accessories only sales. After waiting 45 minutes I was still waiting and was unable to find the woman who took my name. I was so frustrated I left and went home. So then I decided to order my iPhone on the apple web site which guarantees next day delivery. So the next day Apple sends me an email saying it was delivered. I checked my two ring cameras and there were no deliveries. Then I spend an hour on the phone with them and they refuse to send another and said I had to wait 48 hours for an investigation! I told them to cancel and had to go back to the Apple store again and waited 20 min only because I explained what I had just gone through. I guess they were a little sympathetic? No one should have to wait when they know what they want and just want the box and no additional help. read more

Had to wait 5 hours to have the battery pulled out and put back in My phone encountered a software issue and the battery had to be removed and put back in. I decided to take it to the Apple Store so that I wouldn't void the warranty, so I took it there and I told the the guy that took my appointment, (also it's a computer store not a doctors office you shouldn't need an appointment) as a certified technician myself I could tell that he was never trained on how to give good customer service with out being a douchebag, he had a very snarky attitude and was very condescending, the technician that I described the problem to was much more polite to me however, he said "Oh yea it's a 1 minute fix", I waited he said I can't open the iPhone 6s because of the seal I need to wait for a real tech, in my head I was saying (YOU AREN'T A CERTIFIED TECH?!?!, THEY SHOULD HAVE CERTIFIED TECHS AT THE STORE FOR THE WHOLE DAY!!!!!!) but I put on a plastic smile and said that it was ok and he told me I had to wait 15 minutes, ok no problem, after a half hour I called them and they said they aren't ready, I must have called them every 45 minutes to see if they were ready and I ended up waiting 5 hours for a 10 minute fix, they did it for free but I would have rather paid 20 bucks for half an hour rather than free in 5 hours it's not free if it costs 5 hours of my life, after all this I got my phone it was wiped of the info which I said was ok if they did it, as I left the store I looked at my phone to inspect it and the screws where the lightning connector is are not there, I was livid but I was so exhausted with them I left the mall in disgust Thanks Apple you absolute fools read more

I waited for almost an hour to be told that the technician was no longer there to fix my cracked screen. I was told to wait in the store as if they were going to help me soon. I did inquire while waiting if it would be able to be fixed that day before closing and I was told yes or I wouldn't have waited for an hour. Ridiculous! read more

Went to Apple this morning to switch out ear buds that were three weeks old and I had a receipt for. Obese female employee with dark hair appearing 22 years told me they couldn't exchange it because I didn't have my Apple ID on me. Seriously!!! Who Cares I had a valid current receipt why do I need an Apple ID to return something that I have a receipt for that was only worth 30 bucks? I'm done with Apple no wonder why they're going down this is the last straw I'm switching to Samsung. Bye Apple Steve Jobs would roll in his grave if he saw how you people run the company. I hope you continue to lose your share in the market you clearly should lose everything you suck!!!! read more

Great customer service helped fix an issue with my macbook lcd!

So I decided to stop here to make a big purchase for the holidays, made an appointment/reservation came on time waited for about 10 minutes no one would even make eye contact with me so I could ask for help, so I walked out and one of the greeters asked did you find what you're looking for? I replied everyone back there was too busy to help me, she then replied I should make an appointment. I was very furious because I had made an appointment and a special trip, I won't be purchasing any more Apple products from now on. read more

They want you to make an appointment 3 days in advance for the genius bar...not so genius when it is your iPhone that is broken and you rely on it so much. It really depends on who you get as the buffer to being seen...if you get the unfriendly woman that I came across after waiting three hours when I was told that they can get me in 2 hours, well you are out of luck. The store is packed and most people are not there to buy something, they are there to get their devices fixed. This is a huge problem with Apple. I have been on Macs for 30 years and it is only in the last year that their devices seem to break with consistency. At least they can have friendly service, but at the the Smithtown store you are met by a woman who just doesn't get customer service and who doesn't know how to speak to someone who is missing hours of work. Stay away from her shift on a Tuesday afternoon....PS...I still haven't been seen just to get a new phone....3 hours and 15 minutes and counting....they don't really care...3 stores for about 3 million people on Long Island? read more

Absolutely the worst run Apple Store - don't go there for any help - especially if you're a walk in. 4 hours I waited only to be told I had to wait another hour. I've been using apple computers for nearly 25 years. My total purchases of Apple products exceeds $15,000 over the years, eight thousand in the smithaven Apple Store alone-and this is how they treat me? Zero stars for Rich the manager. Maybe he should do something befitting his managerial skills- like manning a deep fryer. read more

So I own all apple products from the iMac to iPhones to iPads etc. I recently went to purchase a MacBook for my daughter. We ended up buying two iPad Pros along with the MacBook. Anyway, we were helped by a very beautiful pleasant young lady by the name of Shannon. She was super helpful and patient. We didn't have to wait long at all and everyone was super pleasant. This has always been our experience with every Apple Store we have visited (union square and queens ctr mall). As long as they stay consistent in how they treat their customers. I will continue to come back. read more

I wish the staff was as professional and helpful in every store I've been to. They are a pleasure to deal with and I am constantly amazed at their level of politeness with the mobs of people that they have to deal with every day. They never try to oversell you. Apple makes an incredible product and they have done well with dealing with people with intelligence and graciousness. read more

Amazing service! After my Verizon store (patchogue) turned me away and wouldn't help me With a new phone that was a dud I went to Apple- quick service and switched my phone for a new one. Fredger was kind and understanding, Buying my phones only from here from now on! read more

I only buy apple products because of their A++ customer service. I've had a few issues with my phone ( most of them just being phone stupid) and they were always so helpful!! I love coming here too because they're not pushy about buying so Random overpriced shit, in fact they've told me to go to Amazon to get my screen protectors because their cheaper there. Love coming here read more

It can be very hectic at this location. It can be really quiet, or so many people that you are almost body to body. The sales people are really nice and know what they are talking about. If the sales person isn't sure about something, he or she will find it out for you. I love the fact that they always make sure you are being helped and you are not just standing there waiting for assistance. This is definitely a great place to shop for your Apple products. read more

My computer crashed and I paniced. Called tech support who made me an appointment an hour later at Smith Haven Apple Store. Arrived at the store during the Christmas rush and was taken immediately by Ed Docyk. He was calming, informative in my language, and knowledgable. Although he was not sure if the computer could be saved, he was able to do it without loosing any of my files. Then on top of that good news, there was NO CHARGE, NO GRATUITIES ALLOWED AND A CUTE HANDSOME MAN WITH A GREAT SMILE. Ed Docyk you were great. Thanks so much and have a great holiday. You made mine great. Joyce read more

I went in the store today to buy an ipod shuffle. Talked to 3 employees who were standing around doing nothing. None of them were willing to help me. They said someone would be we with me in a minute. 15 minutes later I'm still waiting. So I left the store and bought my shuffle online. Easily the worst customer service I've experienced. read more

I have been going to this Apple store since I purchased my first Apple computer in 2005. I cannot say enough good things about the customer service provided. I had taken the training course provided when I purchased my computer and all I can say is the staff is knowledgeable, patient and friendly. What more could I ask for. I cannot remember all the names of the personnel I dealt with but Kudos for a job well done. I am thinking about purchasing a new computer and went into the store for information. I was greeted by Lauren F and Steven F. Both team members were friendly and knowledgeable. As a retired manager, I would love to relay this message to the managers of Smithhaven Apple store to let them know Job Well Done, keep up the good work. read more

Just left the store. The lifeproof case I purchased back in March broke. "Q" was beyond helpful and patient. I did not have my receipt, hadn't saved my email receipt- no worries! He found my transaction via my cc. He spent the time to step me through the return process on lifeproof's website. Q's customer service exceeded my expectations. I highly recommend Smith Haven Apple Store and Q read more

it was my first visit to an apple store. I had to return an iphone because of problems that were both, faulty equipment and human error, mine. I excpected to pay dearly for an honest mistake. However, what I got was some very professional, kind employees who went out of their way to solve the problem. Everyone from the manager (Steve) to the tech (Greg) to the floor assoc (Bob) could not have been nicer. I will no longer be buying equipment from my server! read more

Very pricey but amazing things. The people who work there help you out a lot. I also like how at every item you can just press a button that says help and somebody will come help. Amazing store read more

Much better customer service than any other store I've been to. There products are amazing and fairly priced . Best place to get a phone and a computer read more

They took us in without an appointment and fixed my phone in no time at all. I would recommend coming in with an appointment, walk-ins sometimes have to wait a very long time. Luckily in my case I didn't have to wait too long. Matt was very knowledgeable and so helpful!! Thanks for making my experience a great one Matt!!! read more

I bought an Iphone last August. The past 3 weeks I noticed that the phone wasn't keeping a charge so I went back to Verizon in Lake Grove where I purchased the phone. The told me to go to The Apple Store which I did but was told that there was a 2 1/2 hour wait because I didn't have a scheduled appointment. The young man instructed me to call 1-800-myapple and that a tech would help me determine if the battery was in need of being replaced or if it could be fixed over the phone. I went home and called. Big problem- you cant speak with a technician unless you first agree to a $29 charge!! What a load of crap. You cant ask a simple question unless you first drop $29. I need a new phone but am thinking twice about buying an Apple product ever again. read more