Let me preface with, I absolutely had intention to buy something from this store as a gift for a friend and I love apple products but... Zero salesmanship from both sales reps I encountered with. I felt as if they had no interest in the product they were selling and were very dismissive of my question about the product. Overall attitude of the store could be adjusted.Not my favorite apple experience.... Hate to say it but this reflects badly on apple as a company. read more

I had dropped my iPhone recently and needed to get my screen checked. They stayed true to their word about the wait time which was about 15 minutes. They run a very professional and fine tuned operation. I met with a specialist and she ran tests on my phone to see if I needed a screen replacement. She said the screen replacement would be $129 but that my phone was fine and it wasn't really necessary. I was appreciative of her honesty. She was also very friendly, patient, and attentive to my needs. I would highly recommend this Apple store location. read more

I am not sure what happened to Apple customer service. I walked in to purchase an iPad Pro and an Apple watch. I walked in a 11am on Saturday with 4 staff members talking to each other, two wearing all black and assumed they were managers. I told the employee that I knew what i wanted and he asked if I had an appointment. I said no and he looked at his iPad. I was told the first time they could see me was 12:45 for a purchase. I said I know what i wanted it would take only a few minutes he said no. I could not stay and would not stay for almost two hours to make a purchase. I said this is ridiculous. He had a great response and said OK??? what does that mean? OK? The fact that they were essentially willing to let a 3000.00 sale walk out the store was insane. I called the store number for almost half the day to try to speak with a manager and no one ever picked up the phone. Apple doe snot have a complaint line. I did call and make a complaint but trust that nothing will come of it. I hope apple realizes that the customer experience is what made them. customers service is about getting customers what they need when they need it. you have failed! I also did on line chat and they tried to say it was because of COVID restrictions. I said it had nothing to do with it. there was no social distancing, no masks being, and no access restrictions. Nice try. read more

Don't WASTE YOUR MONEY ON i phone 11 !!! But if you do, don't expect them to fix any issues you have. Apparently apple is only responsible for HARDWARE issues. After 12 HOURS with 3 separate Supevisory Technitions they've determined that my problems are SOFTWARE ISSUES. They'll spend from now until kingdom come wasting MY time TRYING to figure out what's wrong but won't look at or replace an almost $900 device. I just spent $849. Had to bring the oxygen tank and a wheelchair after driving over an hour to get there. I WENT TO THE STORE!! THEY transferred info from i phone 6 to a brand new iphone 11. The phone has disappeared & rearranged my contacts ( you don't know who's gone until you go to a contact and it's gone. ) It has also changed names and addresses, added things like _%23 (I kid you not) to some addresses. My music has been corrupted. Went to the album cover of one artist and it played a completely different artists' music. I've had apple phones since the THREE and now I'm disabled, sheltering in place, and the company has just blown me off! This could quite literally be the DEATH OF ME if I need a number the phone has deleted!!!! Apple is playing fast and loose with my LIFE! Apple case # 101009075218. So much for techs Shaquille, Matthew and Deena. You've taken my money. Wasted my time, and now, by refusing to help me, jeopardized my life. Will you pay for my funeral ?- oh wait. That won't work with your bottom line - PROFIT! read more

Was in Smith Haven Mall today, And made the mistake of going to the apple store. Wanted to check out the Ipads. The store was wall to wall customers. There is always plenty of sales help at any apple you go to. I personally have gotten all my computers from this location as it also has a good business division. Ill go back during the week in the early afternoon when there are less customers and i can here myself think. If you don't own an Apple or never owned one, You cant realize how great they truly are. Apple computers are simply the best products on the market and well worth the extra bucks. Once you go Mac you will never go back read more

I truly love "Apple!" I love their phone and own the IMac. But I must say the customer service needs work. I dropped my IPhone 7 Plus and cracked the screen. I needed it fixed. A set up the appointment without issue, then I got a confirmation email. I arrived early to the store. I was one of the first to drop my phone off. The employees there seem cold. Not friendly and don't say hi. You just line up. Give them information and they make you sit until they call you. The girl that helped me helped me in the past. She seems the coldest of all. She told me come back in a hour and my phone would be ready. Instead I gave her my brother's number and told her call when it's ready. After one hour no call. I decided to walk back and ask if it was ready. When I got to the desk she asked if I had a appointment? She forgot who I was. I understand they see hundreds of people a day, but I was one of the first customers. My phone was ready, so thanks for the call as well. If I wasn't such a "Apple" lover I would never come back. I'm just like so many people a slave to technology. I just feel "Apple" feels there so big they didn't need to work on customer service. But trust me in the end another company (Samsung) will make better phones and have great customer service and that will get "Apple" on their toes. read more

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After calling and asking for a price that was given by someone at the door, they said it was double the price. I live two hours away so I just wasted a whole work day to come here. Very disappointing, won't be coming back. read more

Forgot all about me after I was checked in on time. Waited 60 minutes to find out a small crack at the bottom of my phone made me ineligible for a new battery. Wouldn't replace the battery even with my OK. Total waste of time. read more

There is absolutely no customer service in this or any apple store on Long Island. No appointments. You buy an apple device, you can mail in your device with a $500 check (there about) and they will repair it. Gone are the times when you can get customer service. BUT if you want to buy something, there are plenty of appointments available. Just don't expect any customer service after you make that purchase. . read more

These apple stores are nightmares, GO TO BEST BUY INSTEAD! You had to make a reservation to purchase a product who the hell ever head of something like that. I ended up going to Best Buy who gladly helped me and got me in an out with a new apple device. The Apple Store is a fucking disaster, there are employees chatting all over the place not helping customers, there's no one to greet you and when you seek out one of these apple morons to help they kindly say you need a reservation to purchase a product and advise you, you'll have to come back tomorrow. Seems like apple has basically put customer service at the bottom of their list. These stores are garbage. At Best Buy i got helped and serviced right away. read more

This location is always crowded, but it's not surprising considering it's one of the only locations I've heard of on Long Island. My iPhone XR has green vertical lines flickering on and off on the screen display so I went to get it fixed. There was a 2 and a half hour wait, which is insane, honestly. I waited and was greeted with a very friendly Genius who helped figure out the problem. After that, he told me it would be an hour to fix the phone. After an hour, I picked it back up, and it worked absolutely fine. This is a good Apple location, with great service but the only problem is the wait times. I feel like they could work a bit faster as when I was inside, I saw half of the staff talking to each other. Overall, the experience was okay. read more

Came in to buy two phones on a Monday night, told me it was going to be an hour for a specialist. I just need someone to ring stuff up. Crazy. read more

Hey Apple...Get It Together!!! Bought an iPhone Xr from the Smith Haven Mall store and returned later to exchange the unopened and sealed box for a different color. Asked for help and waited at least 30 minutes until someone showed up. For whatever reason, they couldn't understand the original receipt they gave me and waited another 20 minutes. Do yourself a favor and avoid the Smith Haven Mall Apple Store, customer service is nonexistent. read more

Great experience with the Genius Bar "Doctors" the representative that assisted went above and beyond to help me resolve my problem. Very happy with the quality of the customer service that I received today! read more

I'm not going to rate Apple here, as we have a love/hate thing happening right here, so I'll just focus on the store. First thing, MAKE AN ONLINE APPOINTMENT. When you walk in there's typically a line... and that's to put your name down to be in line. If you make an appt online, you simply check in and then they grab you. You can hang in the store and play with some laptops they have sitting around, but you're pretty much bottled into a small area in the back of the store, which stinks. Luckily, they'll call you pretty close to your appt time. The workers have seen your problem many times (most likely) and know how to deal with your funky hardware sitch, so it's relatively easy in that regard. Thy'll also spend a lot of time with you if you have issues or questions that require extra attention. All in all, I had a battery replaced in my iPhone in under an hour. Not baf. As for the merch in the store... don't buy it. It's so overpriced and though it's Apple certified, you can get similar equipment online. $90 for a laptop charger, no thanks. $250 beats headphones, nah. Better than your local cellular store if you have phone issues. Do it. Bonus: Free wifi Kudos: Lots of employees walking the floor ready to help you (wait) read more

I will preface this review by saying I am not an apple person. I give this store a two star review for the terribly long waits for service even when an appointment is made, for the ridiculously high prices of EVERYTHING, and for the amount of people that always seem to be there, even when the store just opened on a Thursday. The only reason it gets two stars instead of one is that they fixed my partners macbook problems for free (thank god she purchased the warranty). We made an appointment for 10am. We stood in line to tell the associate that we had an appointment, were then seated at one of the tables near the front of the store. After 10 minutes, an associate came to us and told us that we will be served soon, and that we should move to the table closest to the front. We sat there for another 15 before someone finally came to help us. This person was also helping another couple at the same time. So he would do something on our computer, walk away to help the other couple, and come back to see what happened. Don't get me wrong, he was very friendly and knowledgeable, it is just ridiculous that even after making an appointment, we didn't get serviced until 40 minutes later, and not even exclusive service. You may think this experience was just bad luck, but we had an almost identical experience last time my partners computer had problems (six months ago). Apple will never get my patronage. read more

At the beginning of my experience at Apple a few weeks back, I almost lost my faith in why I love Apple. Customer service and knowledge was always a big reason to be an Apple fan for me, and I very much valued being given the benefit of the doubt and not given the runaround. Unfortunately, my iPhone 6 that was 1.5 years old started flickering, and I didn't buy the Applecare. The genius bar genius was nice but firm that I would need to buy a new phone (after making the diagnosis without looking at the phone because she "saw this all the time"). I had read a ton of reports of this happening to people's iPhone's and knew that if I made a huge deal, they'd probably replace it for free. Having worked in the service industry and at Apple itself, I really can't be that person without feeling horrible so I let it slide and just thought I'd check out my options. I was introduced to a sales person on the floor, and I figured well maybe I can make out on this deal, get a new phone and not be out too much money. I started asking questions about how this would work with my payments with Verizon etc, figuring these should be some every day questions. I received a cold response, and after asking one other person she basically said Idk, you should go check with Verizon. Felt an awful lot like a runaround, telling me they would probably know better (shocker, they didn't). Leaving frustrated, I went over to Verizon and was informed it'd be costly to get a new phone through them. So I went back to the Apple store upset, but figuring my only choice was to either blow up at a manager, or sign up for a 6S under their payment plan. I chose the latter. Patrick Velazquez was my specialist this time around, and over the course of our transaction, he slowly but surely reminded me why I love Apple. He was empathetic, he offered as much help and advice as he possibly could, and he even found some cool ways to save me money on the deal. Basically, he was looking out for my best interests, and THAT is why I am an Apple customer. Up until that point I was trying to remember why I even bothered coming into an Apple store anymore, but he reminded me why it's worth it and anytime I go back I will make sure to ask for him. He even hooked me up with their business team contact so if I need to buy computers for my company, I'll go through them. Thanks for turning what started out into a hellish and stressful day of struggling without my phone into a great customer experience Patrick! read more

**Small, Crowded, and Often Unhelpful...but Good Hours!** The best thing about this Apple Store is the hours--open to 9:30pm is a big plus. The store itself is tiny, and typically packed with a combination of customers, people having problems with their iDevices, and kids hanging out playing with the gadgets in the front. Beware many NSFW "could not be delivered" text messages input on the prototype iPhones... Customer service is big-time hit-or-miss. I've had to wait long periods beyond my scheduled appointment time. Going in without an appointment is pure foolishness, as they seem to be always busy except for after 8pm. Also repairs take a while to get done here. Multiple representatives I've spoken to over the phone have also told me things that do not seem to be true (i.e. regarding reserving an iPhone at the store, when iPhones come in, repair timelines, etc). There are a ton of blue-shirted employees, but it seems like only a few have substantial technically knowledge and worse yet many don't even know the basics about the store. Also irksome is that the phone number for this store depending on what your issue is connects to the main Apple one, and then the person who picks up is clueless to where Smith Haven Mall is or why you didn't call that location number. I asked about this once and they said it was due to the high call traffic to the Smith Haven location. Not sure if this is supposed to remedy that by directing more customers to off-site support or making it more difficult to get ahold of someone physically in the store. I know from others experiences they have been prone to make mistakes here too, so I always test out whatever is being repaired before I leave to save myself a trip right back to the mall. FINAL VERDICT: Best thing going for this Apple Store is convenience with relatively late hours and close proximity to the students at SBU. Otherwise, NOT one of the better Apple stores around. read more

Has been several months since last here. Very busy today here. Waiting to get issues resolved and all going well as usual. No problems, just inquiring. Nice mall location just inside a main entrance area. read more

They have terrible custm9r serv8ce they have terriable policys for your phone if you put a phoren screen or any foren part on it the apple industrie ahuts down yor phone read more

I love this location. This is where I've made all of my purchases to date. (Well, ok. I've made the payments online and pick some of the items in this store. But you get the gist.) I do find myself dropping a butt load of money in here no matter what the occasion. But that's not why I'm writing this review. I love the customer service offered here. No matter what (and I mean what) I've always been helped. I can't really emphasize how great the employees here are. I live in Phoenix but come here whenever I can. I know this is a really good place. If you're on the fence about buying something, the peeps here can hand hold you through the process. If you've purchased something and broken it (not like that's really humanly possible), but if you have a question, they can help. Basically, everyone here is the bomb diggity. I love them. You should too! read more

I came into the Apple store yesterday afternoon after my charger stopped working. I have refurbished 2008 Macbook that my dad bought online as a Christmas gift. I was expecting to just have to pay for a new charger but instead I sat with one of the geniuses and they did a whole diagnostic on my Mac. I found out that I had some setting that were making my computer run slower and the geniuses even showed me how to use some features I didn't know about (I had nothing by PC up until this point.) All and all he spent two hours with me showing me how to use my computer and making sure everything was up to date. To top it all of, I got my charger FREE of charge. A+++ for costumer service and another A+ for standing by their products regardless of where you buy them. read more

I had a really great experience at the Apple Store in the Smith Haven Mall. I brought my iPhone in for a weird screen issue (the corners would turn green and then the radioactive glow would spread to the middle of the screen). I was on crutches, and the Apple employee that checked me in for my appointment brought over an extra stool so I could sit at a table near the bar, and then they had the Genius Bar employee come over to me so I didn't have to worry about maneuvering around everyone. In the end, I walked out with a new phone and a new charger (even though the charger wire was cut open and probably technically not covered by AppleCare anymore). read more

I made an appointment through Apple support to get the battery changed in my older iphone. I even had Apple support confirn with the store that they had the battery and could do the repair in a day. When I showed up for my appointment the "genius" refused to work on my phone and launched into a spiel for me to buy a new phone. I walked out. Very dishonest that they would not disclose the fact that they wouldn't repair the phone. Apple support says it can be serviced by mail, which is what I'll do. What I won't do is come back to the Smith Haven store. bye read more

I was in the store today, dealt with "genius" John Lubrano and Dutch (no last name- manager). My Wi-Fi setting on my phone is grayed out. After resetting back to factory settings and not being able to fix the problem, their solution was I can pay $199 for a new phone (4s). I don't exactly think this is a solution for a phone that is less then 2 years old. They were both unhelpful, didn't seem to want to be bothered. If anyone is getting my money it's Samsung! Off to get a new phone! Good-Bye Apple! read more

Manager Adam and Alec were very helpful. They happily corrected a minor problem that was preventing the phone from charging (Sprint was useless). I've had bad experiences with that istore at Roosevelt Field, but they were helpful here. read more

Really disappointed by the service at this place. I brought my iPhone 5 in because the battery life has really deteriorated - it barely lasts 3-4 hours on a full charge. I had purchased Apple Care for it. With previous devices, when I took them in with poor battery life, they would just give me a new phone. This time, the genius bar attendant helping me refused. He then launched into a long and extremely condescending lecture about how to improve the batter life. "Miss, do you know what bluetooth is? Turning it off can make your battery last much longer!" I realize there might be folks who don't know what bluetooth is, but he clearly assumed that I didn't and the condescension was infuriating. He then proceeded to mess with my settings, turning off a bunch of things that I actually use without even asking me. All in all, they wasted a bunch of my time (despite having an appointment I was made to wait for half an hour) and didn't help at all. I might be done with Apple and their overpriced products and useless service... read more

The staff here is incredibly helpful! I had an issues with my brand new iPhone, and they were more than happy to get the problem fixed as quickly as possible. While I sat with my expert, we were able to chat about the new iPhone 5 and he have me some great tips and advice about the phone. Around me, customers seemed satisfied with their assistance and smiling even when they were waiting to be helped. I would suggest that you make an appointment if you need something fixed. This location is very, very busy and walking in to schedule will set you back about two or three hours. If you don't mind the wait, at least they're in a mall where you can kill a lot of time and spend a lot of money! Overall, this Apple store is helpful, friendly, and conveniently located. Check them out if you have a problem with a product or are looking to purchase something new! read more

Horrible customer service. Very polite but extremely slow and disorganized. Left a laptop for free repair a week ago. Replacing a faulty keyboard due to Apple defective design. They held it for a week and have not even started on it. And they r telling me to wait another week. It's a 150 billion dollar company. Hire more techs. How can you have people remain without computers for 2 weeks?? At least if there is a huge queue then tell customers to come back later closer to when their turn will come. Very disappointing. read more

If I could give them ZERO stars I would. Pathetic service. I waited for 15 minutes for someone to acknowledge I was even in the store. I went to their "central man" who said he could not leave his "post" but that he would get someone for me. NEVER HAPPENED. I went to him a second time when I saw someone by his side approach someone who came in 15 minutes after me and said what about me? He said he would get to me in a "minute". I walked out and I will never walk back in and I will make sure everyone I know sees this review read more

Why allow customers to make appt online only to find ourselves on line upon arrival with a wait that seems to be over 1 hour. Terrible management. read more

Went to the Apple store to buy an iPad. They had multiple lines, one for walk ins. When asked if I had an appointment I said no, I am getting an iPad, and I don't need help, I know what I want. The woman refused service to me because I didn't have an appointment even though I told her I knew what I wanted. And they had a line outside of the store for walk ins. Never buying an apple product from this store. I will purchase apple products from Best Buy, where they do not deny service to loyal apple customers. read more

Had a problem with my iphone 5 where it blacks out intermittently when pressing the home screen or lock button. When I brought it in, I didn't have a genius bar reservation so I made one on the spot and I was happy to wait. Well all that wait was for nothing. Contrary to what one of the representatives had said to me when I entered the store and was making the appointment, I did not get a refurbished iphone 5 in place of my faulty new iphone 5. They said they cannot do anything about it and suggests reformat my iphone to see if the problem would fix itself. Well I did, and it didnt work. So I called apple support and they were able to send me another iphone 5 with the consensus that I mailed in my faulty iphone 5. Lesson Learned: If you want something done, go to the Apple stores in the city or call apple support. read more

I had an appt and waited for about 5 minutes to be helped, they quickly ran diagnostics on my iPhone and couldn't find anything wrong with it but said they would replace the display anyway, I came back an hour later and my phone was done, so far I haven't had any issues with it, and it was free since I was within warranty. The guy helping me was very nice and also nice to look at. The girl who gave me my phone back at the end was also extremely nice. read more

For all those drinking the apple kool aid, enjoy being helped by a "genius" I have had my imac fixed here several times and i have had to bring it back each time. WAKE UP FOLKS there are better products out there for 1/2 the cost. read more

My elderly mom was having a problem with her iPad it was getting hot to the touch. My husband told her to go to the Apple store and talk to someone so she did. She was met by a tech named Rene. He was so professional and helpful that my parents called us from the car on their way home to tell us how happy they were. The iPad was defective and was able to be replaced by a new one! Thank u so much Apple! And of course Rene! read more

Horrible customer service. The staff was rude, dismissive, and couldn't answer very simple questions. Was given pushback when I asked to speak to a manager. Doesn't change my over satisfaction with Apple products, but will not be shopping at this store again. Save yourself the stress and visit another Apple store. read more

Took forever to get my order. I work for postmates and they had me on line for 20 minutes just to pickup 2 bags, did half my order, walked away. If I didn't say anything I would've probably been there for 1 hours plus. Horrible service & rude security. read more

The fella that assisted me in buying an IPAD was wonderful. Got me all set up and off I went. great experience

I swear by Apple products, their service, and customer care! Every time I go into an Apple Store I'm never disappointed. Today was a small issue, my old headphones broke and I had I had a spare but that wasn't quite working well either. It's was as simple as 1-2-3 I walked in, they replaced the headphones right away and I was on my way! Always a very happy customer of Apple! read more

Apple Store - Smith Haven - Bam! They replaced two headphones in 2 minutes - Computers Near Me - Lake Grove, New York