Excellent customer service by the technical support team I had trouble getting hotspot on my MacBook Air but no issue with my iPad. Ralph was patient enough to go over all options. It took 90 minutes to update my OS and it finally worked. It was nearly 8pm. I was extremely happy to get my problem resolved. Thank you. read more

1) Can someone please turn on the lights in this store. It's dark and kind of depressing in here. 2) Please train more of your Associates. I see quite a few of them standing around, but when you need actual help with something, it takes forever! read more

Thank you James for accommodating me today and resolving the issue with my iPhone. Great customer service, very honest, efficient, informative and professional! Looking forward to coming back as a loyal customer for all of my Apple devices! read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

I would like to first say that the employees here are so kind and friendly, not to mention professional and knowledgeable as well. When I came in to buy a new phone, I was immediately greeted and assisted, the hospitality the employees here have are absolutely amazing! Everything was clean, as it should be, and the patience that the employees have deserve a lot of attention, because I was having some problems with my phone not activating due to some weird TMobile thing; and it took about 5-ish minutes to be solved, the employee who was assisting me waited patiently without asking for a status update. I also purchased a screen protector, and the person who was assisting me also put it on, and he did it perfectly, no bubbles or improper placements, it's perfect! I also bought the AirPods Pro Generation 2, and the transaction was smooth as well. I would highly recommend this specific Apple Store over a lot of others, especially some in the East Coast . read more

Apple - Summerlin - IPhone 14 Pro Max Deep Purple, Apple AirPods Pro Gen 2, and a Screen Protector for the phone. - Computers Near Me - Las Vegas, Nevada

Great customer service I purchased m new iPhone here and traded my old iPhone they made it easy

SassPanic was forthcoming for months. All of my paintings for the last 10 years plus were on my "no longer" updated on a regular basis. Functions were being affected. A search was conducted, starting with Apple. That experience was unpleasant trying to discuss your problem to an answering system. Then I discovered Computer Doctor BG, an authorized Apple repair business. -- why didn't the Apple Store answering menu refer them? The Computer Doctor technician listened intently to my concerns and what was needed -- transfer Photos and Notes to two, much newer IPads plus to a flash drive. Aamer was professional, polite, and reassured me that he could save all for, what I thought was a reasonable quote. The work was done and I was ecstatic. Aamer called and emailed two-days later inquiring whether or not everything was okay. It was. The Computer Doctor BG gratefully received homemade cookies and milk as a thank you. read more

I went in. Asked for the newest iPhone. Paid it in full. The guy probably could have been more helpful, but I came in prepared knowing what I wanted. He actually thanked me for being prepared. It's Apple, so of course the store was large and open and clean. Thanks for my newest iPhone. read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

luis is so kind. I just bought a MacBook Air and my credit card declined because the payment needed to be authorized and he handled the situation perfectly, didn't make it awkward just continued showing me the features of the computer. give him a raise! read more

The Apple does not fall far from the tree, or so goes the he popular saying. Well this store does it fall far from the brand. The store like the brand is slick and easy to use if you know what you are looking for and have used the product before. You are greeted as soon as you walk in, given a space in the queue or sent to someone that can help. It's all slick and cool as the kids say :) ( I know the kids don't say that anymore). You can say the only down side is that if you are not too familiar with the product you might not be in the KNOW, and the store can seem a bit cold. I suggest you look online first, check out a video or two before you head to the store, that way you can get in and out in a yip! Does anyone say yip? Anyone? read more

I initially went to Apple with the intentions of getting my AirPods fixed as they had been not functioning for quite sometime. I made an appointment and Anthony, part of their Genius dept helped me out. Although the wasn't able to fix or replace my AirPods as they were out of warranty he made the process a smooth one. I went with my 2 boys and we were in there for about an hour or so due to all the testing. Throughout the way he was very attentive, informative and patient. He distracted my boys as we waited for my AirPods to finish testing and was one of the sweetest employees I have met. read more

schedule an appointment and think you'd be helped at your scheduled time but no. made an appointment just to ask the back if they have one thing, absolutely ridiculous. what's the point of having so many employees sitting around when they're absolutely useless read more

I am going into this store for the 3rd time within a month for support on my Mac Book Pro. Twice, I have gone in to get help getting rid of some strange pop ups, and twice the tech specialists have claimed to fix the problem but have not. Each time I am in the store for a minimum of 1-1.5 hours, and now I am having to go back again for the exact same problem, as nothing has changed. Apple computers are known for their security and for some reason these pop ups are not able to be cleaned up! I am very disappointed in the amount of time I am having to spend on trying to fix the exact same problem. read more

Service is comically bad Even for an Apple Store. You'll get what you want but you have to disturb the blue shirt party to get it. They also seem to have mastered the art of listening to you and ignoring you at the same time read more

Liv is great!! She is amazing and professional!! I'm here for buy Apple Watch. She helped me a lot of things. Actually I'm not good at control phone or computer. So she did everything for me. Charge, active, how to change watch band etc.. She so friendly and kindly also She helped me very quickly!! I love this Apple store, If l need anything about Apple I definitely going to come this store! read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

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NEVER BUY APPLE AGAIN THEY Don't HONOR OR BACK THERE PRODUCTS!! They kept my 200.00 for a gift card I bought I have all receipts but they don't care! I even contacted CEO Tim Cook! There a horrible company to deal with! When I called several times sent copies of everything I get several Apple personal kids screaming in backround it was terrible 1 week I tried to retain my cash back to No avail There Thieves and kept my money!! Apple is a Godforsaken Company!! read more

Beautiful location and a beautiful store. Greeted promptly when I entered. I was looking for something specific and the assistant was able to help me quickly. Unfortunately for me the item was out of stock. He did look it up and gave me locations that had the item available. That was nice of him since it was very busy with people picking up items and needing help with their Christmas gifts. read more

We ordered a laptop. My name and phone number was on file and they wouldn't let me know if my product was in store to pick up. I asked to speak to a supervisor and the lady transfers me to customer support in India or something. Pathetic customer service. Never shopping with Apple ever again. read more

worst location to come to, i came in to buy a Iphone 15 plus and all the workers look young af and busy talking so i waited and had to flag a young girl down to help me, after she helped me i had to wait for an hour for my phone to be done transferring and said she help me after it was done, saw her goofin around and clocked out and left so once my phone was done every single worker was busy and i literally just needed to give my old phone since i did a trade in. shit is ridiculous like a hs hangout for coworkers read more

My family is hooked to apple devices. This time we were looking for laptop and I think MacBook Pro is the sexiest laptop! The store is nice, we end up getting most our gadgets from this location. This time our experience was the best of all visits thanks to Alex. He was so knowledgeable about the laptop, showed us all the features. He went out of his way to get us what we wanted. read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

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Had made an appointment due to battery problems. The tech thoroughly explained everything that was going to happen and provided the timeline ( about 2 hrs). Everything was completed in a timely manner, thank you for the help and assistance with this issue. read more

At Sunday I will go to Apple Summerlin! Try a Mac Pro And Look around the store! Need Mac Pro read more

Great support! They always seem to work out any bugs or issues in a super friendly environment. I always feel comfortable buying apple products. read more

Apple - Summerlin - Summerlin Apple Store - Computers Near Me - Las Vegas, Nevada

I'd give zero stars if I could. Absolutely garbage. Genius Bar is a total waste of time. They had no clue what they were doing and spent their entire time searching Google and unable to help. Utterly useless. Crap on knowledge and customer service read more

I can't believe I haven't updated my review from the time they first opened. I have been here several times for purchases and yesterday for a repair. After contacting Apple Support online, I made an appointment to bring my Mac to the Genius Bar when I had a crash while installing the new OS. My genius was Rick and he was extremely helpful and knew exactly what to do after asking me a few questions. He started the Mac and got the same "problem" options I got. After knowing I had a backup on my Time Capsule at home that was only 6 days old, he erased the hard drive, installed Mohave--the new OS--and I was all set to go. I brought my Mac home, got it online with my wifi and then began the hours long process of restoring my data from the Time Capsule backup. All my photos, all my music, all my documents--only one spreadsheet had some missing items. Now I'll back up automatically and it will always be up-to-date. Rick, thanks for your help! You're one of the reasons I have always been an Apple buyer starting in 1984. read more

Apple - Summerlin - Screen with iWatch photos. - Computers Near Me - Las Vegas, Nevada

I've been having issues with AirPods so I decided to visit Apple Store in Downtown Summerlin. Always feel being welcomed with friendly greetings and offered assistance quickly. They helped me to book an appointment in 30-45 minutes, but I got a text reminder probably 25 minutes after. Robert' was my technician and he was very patient with my questions. I'm not typically a tech savvy person so I appreciate his kindness. He went above and beyond to get approval from upper level to replace a new pair for me even though mine was not purchased within the last 12 months. I am very impressed by his professionalism and willingness to make customer happy. Thank you so much, Robert! read more

Not the service you'd expect when you make a pricy purchase. Online order pickup should be easy and straightforward without waiting unnecessarily especially when the store is not busy. read more

Apple open for 3 days now post Covid closure. I made an appointment online and could pick really any day and time I wanted even same day. Check in was fast and easy with temperature check. I was helped perfectly and happy with my new iPhone 11. There's no installations whatsoever and during your appointment you also are guided through shopping while maintaining social distancing. I also bought a case which I normally don't do in store to save cost but with this easy breakable phone I did this time. And also got insurance first time ever. My phone is glued to my hand according to Doug R. so I might as well spend some more on a phone if I seem to be married to it anyway (: read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

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What a joke of a place has this become! Came to look at the Vision Pro nobody in the store and you need an appointment just to touch them...you asking 4k for the darn thing and treat it like it's a privilege for us to buy it, get off the high horse read more

Sat here for 35 mins after my appointment was supposed to start 5 people walked in way after me every single one got seen before me was not asked if I got help wasn't told hey I'll be right with you just dealing with another customer no these "geniuses" are very disregarding just looked past me with no help or even any want to help terrible customer service terrible staff everyone there needs to be fired read more

I did a random walk in, was greeted by a female (wish I would've grabbed her name) Super nice! She then sent me with this 18 year old who is just two weeks on the sale floor. I forgot her name :( .. she lived in CO,IL and MO. She was a doll, did amazing job on helping me buy a new iPhone 14. She did all she can to get me the best deal and she did! Also gave me my mall discount for working there :)! I enjoyed talking to her while my iPhone was being updated. Wish I would've gotten her name though. Incredible young girl with great customer service skills! Thank you! read more

I came in with a computer issue, and the technician advised me on what I can do at home. I was given really great instructions. I have to add that I didn't have an appointment, and the person who checked me in was very nice too and accommodating. read more

They ran my card twice for a new iPhone. They said the first one didn't work. It was for $1370.00. A lot of money. Times two. I caught it before I left. I showed it to them and they said don't worry the first charge will fall off. It didn't. I have been trying to get it settled. Keep getting told someone will call me. No one does. I keep calling, however no one can resolve this for me 12 days later. So now I have to dispute the double charge with my bank. I will never shop this store again. read more

Came in to get two computers fixed. I interacted with three employees while here. All were fantastic, friendly, and helpful. The lady that greeted me was very friendly and efficient. She got me checked in and located at a table for the tech to find me. Within a few minutes, the first tech came, looked at my computer, and helped me reinstall the OS system. The second person helped me with my delete button that popped off. Everyone was patient and got everything fixed. While waiting for my OS to upload, I did get to see other people interacting with the techs... Be patient, everyone I watched genuinely wanted to help get everyone up and running. Be kind! read more

This is my go to Apple store because it's between my work and my house. Came here at 7pm with a phone issue. Although I didn't have an appointment, they found a moment to fit me in to see technician. There was a hardware problem with my phone, and although it was almost closing time, they were able to fix my phone and return it to me before they closed, which I was truly appreciative of. While I was waiting for my repair, I was asked countless times by multiple employees if I'd been help and if I needed anything. Overall, amazing customer service and I appreciate the hard and efficient work. Definitely recommended. read more

We went here last weekend, both saturday (packed by the time we got there) so we cancelled our technical support visit but planned a return visit on sunday morning. We were in line, but were number 5 on sunday. (The number one party was there an hour prior to opening.) We were able to leave, since our reservation was held, so our son got to play in the nearby climber, down the way. Hubby went over when the store was open. After some play time, we joined my husband who was there with the helpful and nice clerk. What did we need technical support for? We both had iPod issues. Mine was an older shuffle iPod and hubby's was a newly purchased iPod touch, wasn't holding a charge and kept dying, as the battery kept draining ever so quickly (still under warranty, until next June). The clerk tested them both. Mine can only play the existing play list (can't do anything new to it, because something in the software is messed up) and I can either use it until it dies or purchase a new one (I have two iPods, so I opted to play this one until it is dead). Hubby's was exchanged for a new one. This new one was also tested. Pretty cool. There was a children's play area with spheres and another clerk was helping them all get situated with using them (getting the spheres to move) in conjunction with tablets- that was pretty neat, there was an obstacle course on the table, outlined in blue tape. There was a dip at one point, which was challenging. One coworker commented that the clerk was having more fun than all the kids were! This is a neat way to keep the kiddos' attention while their mommies or daddies were getting technical support. So, we were there, and I noticed that a local celeb (he has a show on the Strip) was there, but much like the last time, didn't appear to want any recognition. There were lots of people inside the store, but they didn't seem to notice him. Glad we came early on sunday morning, on Father's Day. Everyone working here is pretty nice, I should mention, too. They often checked to see if we were waiting to get help (I was at the next table from where my husband was sitting, so she didn't know.) read more

Stock your phones! Have more salespeople that can help customers . Appreciate your customers

On Saturday I was disgusted by what I saw at this Apple store. They were limiting the number of customers into the store. There was a line outside and barricades and I asked why. The response was Covid protocols. I was livid. There is no reason for this anymore the CDC has said social distancing is not needed nor does it really work. There were probably 30-40 employees inside standing around but about a dozen customers inside. I wanted to look at a watch for an upgrade. We are required to wear face masks and every other store in the center was fully open restaurants were packed and yet Apple is still playing this Covid game. I was told I could wait or buy online and my response was I wanted to shop like a human. I walked to a different store and bought a beautiful regular Citizen watch. I refuse to spend money in a business that is just being stupid. You easily could have sent half your employees home who were standing around doing nothing and let in more customers and this is what really upset me. You don't leave so many employees in a store and lock out customers. Last week they had no restrictions but now that the current Covid wave is receding they decide to implement restrictions. I just refuse to participate in stupidity anymore. You lost an Apple Watch customer. May not seem like much but if enough people get upset like I did it will be a problem. Someone needs to think long and hard about stupid decisions like this going forward. read more

I made an appointment online and showed up to get my iPad fixed. Unfortunately, my tablet was older than the ones Moses had so they weren't able to fix it. Staff was friendly and personal. The only gripe I had was that we arrived about 30 minutes early and were told to return at our appointment time and there was not even an attempt to see if someone was available to help since we were there. read more

Made an appt and Antonio helped me. (Hope I spelled your name right.) They were so nice, sociable, and they were able to help me get a new Apple Pencil and update my iPad! Thanks for the friendly and efficient service. Never had a problem coming here, and definitely will be come back. Thanks!!! read more

What great customer service from Andy this was so easy to get my iphone looked at this is why i always get apple iphones in case anythg goes wrong u get the best customer service from start to finish and iphone was fixed ! Andy best there is ty! read more