I had an old iPhone 7 Plus that I was trying to milk as long as I could. The phone still worked great and took fantastic pictures, but when I learned that Apple was going to discontinue support to my iPhone 7 this coming fall, I decided to hustle and buy the new iPhone 14 Pro. I purchased my new phone at the Apple Store online, which was great because I was able to pick out exactly what I wanted at home, then schedule a pickup time at this location. I received my pickup instructions 4 days before my pickup date and loaded the pickup barcode to my Apple Wallet. When I arrived, I showed the barcode to the associate at the door and they ushered me to the pickup line. I literally only waited about 5 minutes before they called my name, greeted me, and took me inside. While inside, my barcode was scanned again, then I was asked for my ID card. After that, they came out with my new phone. The associate who helped me was absolutely fantastic, he made me feel welcome, comfortable, and didn't rush me at all. While I was inside, I purchased a new charger which only took about 2 minutes. The store was packed, but my associate made me feel like the only customer in the store. I really had a great pickup experience. The store was clean, inviting, and packed with staff to help keep the wait time low. I highly recommend this Apple Store, and will return again in the future. read more

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They have a great customer service. It was super crowded. In the moment we walked in we were hooked up with a young lady that knew exactly what we were looking for. I really appreciated that. read more

I've had apple products ever since the first iPhone came out Got mad respect for Apple, also really enjoy their products. I decided to drop this review in recognition of Kuma, one of the Apple's reps He was so friendly, helpful, genuine and knowledgeable! A hell of a good guy for the apple team. Thank you much for all the help Kuma and look forward to doing biz with you in the near future my man read more

Apple Town Square - Store front - Mobile Phones Near Me - Las Vegas, Nevada

I went here to get my screen repaired since I had insurance. Getting an appointment was rather easy online and they had a lot of availability. My appointment was at 5:15 pm and I was seen at 5:30 pm. They said it will take 3 hours for my phone to get done which is a very long wait in my opinion. The people were nice at least. My phone was done by 8:30 pm. It's not too bad if you shop around and eat dinner at Town Square but if you have plans, i wouldn't assume quick repairs at their Genius Bar. read more

Bought the iPhone 17 Pro Max was very excited. I requested specifically to trade in my phone through mail so I can back up everything that needed to be. I don't remember her name but she sucked. Didn't know what she was doing. I'm not one to complain about anything but she doesn't know what she's doing. She basically erased my phone and took my old phone away when I wanted to keep the iPhone 14 Pro Max until everything was good to go in terms of transferring over everything. She erased my entire iPhone, took it and gave me my phone. Once I get her name I'll put it on this thread read more

The store is beautiful, the employees seem knowledgeable, and the parking sucks. I booked a Genius Bar appt to get my 2019 Macbook Pro 16" battery replaced LAST YEAR because my battery dies quickly on my MBP. (I am always on the computer, and have lots of devices plugged in - dual Apple monitors, hard drives, hub, etc.) I bought Apple Care Plus for the MBP, but LAST YEAR when I first came in to address the battery problem, the lead "Genius" gave me a runaround. She was really polite, but did not help me with my situation. She basically said, yep, I can see your battery has a problem, but it's not dead ENOUGH to warrant a replacement. WTF?! I paid for the damn warranty - this is BS!!! She said, "how about this? Use it for a few more months, then come back in and we'll see if it's eligible for replacement then." I was annoyed AF, but ok... I just took my MBP and then decided to come back to Apple last week to have them try and replace the battery. Guess what? Same shit. They wouldn't replace my battery because it's "not dead enough" but clearly I'm still having battery issues with this stupid MBP. This is how Apple gets out of upholding their end of the deal - they sell you Apple Care Plus, but don't actually want to service your computer. I'm SO PISSED. I only have 1 month left on my warranty, and these people at the Apple store won't fix my battery issue. They know people will still buy their products. I'm SO HEATED!!!!!!!!!!!!!!!! Total garbage support. Crooks, man. read more

I was here on a busy weekend...I guess people were getting their new Apple products. I walked in the store to look at the watches. I saw several employees just standing..not sure if they are watching people or just socializing with each other. But, I definitely did not see them approach anyone and asked them if they need help. I stood in one of the table playing around with the the new Apple Watch and at some point was the only one on the table...nobody came to help. Two employees were just standing across from me watching people with their hands crossed. I've never experience such low customer service from an Apple Store. And why are there lines forming when people are just there to pick up their products...something is not working right for this place...it needs to train employees to help people and speak up. One star for now...but I will come again a few more times to see if this changes. I also hope they were not approaching me because of their bias or misconception that I might not look like a wealthy possible client because I might not dress like I'm shopping at a Rolex store. lol read more

A shout out to Jonathan! I came in to make a purchase ... and did (iPad, ear pods, charger). Jonathan was my sales person and I am bit older, but I could not have asked for more patience answering my questions, showing me new features, and helped transfer my old iPad info to the new one. While the transfer was taking place, I tried to open the key fob for my car (received a message that the battery was low). Wasn't quite sure how to open it and didn't want to disturb the transfer to get on YouTube, so I asked Jonathan who very quickly opened it. I happen to have the right replacement battery. You have an "added value" employee. Jonathan made my Apple experience a real pleasure. Thanks, Jonathan! read more

Save your time and the headache and go to the Apple Store in Summerlin or Caesar's Palace! Town Square Apple Store is a joke and they make you sit around for an hour to just "verify" your situation despite it being all in the history. And then they'll tell you and promise one thing and when it comes down to it, say that it was not something they ever agreed to and won't contact/update you about it and the only way you find out any of this information is through another Apple support from a different location. read more

Replacing a broken phone can be an absolutely dreadful Experience. Long forgotten passwords, lost memories, inaccessible two factor authentication, my hundreds of hoarded tabs in Safari, and on. All lost due to a botched spotify shower singalong. Luckily for me, there's Al from Apple. Al's my kind of sales person; helpful, understanding, knowledgeable, straightforward, and (best of all) he isn't pushy or salesy. He listened to my needs and helped me make an informed decision. He also made the set up of the new phone and the recovery process as simple as possible. I left feeling like I made the right decision and without the dread. Thanks Al! read more

I had to go to Apple today to get a brand new battery for my iPhone & was not looking forward to it lol. I love Town Square, so this was the location I wanted to check out. So I went inside & was greeted immediately which was awesome. The greeter asked what brought me in so I let her know I had an appointment. The greeter directed me to Angela for me to check in. Angela let me know I had some time to kill before my appointment so I decided to head to Sephora for a bit. After shopping at Sephora, I met back with Angela & she checked me in and directed me to the Genius Bar. In no time Adam was ready to assist me. Adam was awesome and we cracked a few jokes while diagnosing my phone. Once we figured out that it was just a battery repair he gave me some options with times and I was on my way. The wait was 3.5 hours, so not too bad for a Sunday & it's a great excuse to shop. It actually felt nice to detach from my phone for a while. My pockets could disagree, but I was able to get all of my errands done. I finally came back at the suggested time & my phone was ready on time. Without warranty, you're looking to spend $97, which isn't bad but it beats buying a brand new phone. I was really happy about how my experience at Apple went. Apple will always be an overwhelming experience but the employees make it so one on one which takes away from the chaos of Apple. From beginning to end, the customer service was great. read more

I went to the store today to get support for my Apple Pencil. I spoke to a staff member, and he told me to scan the QR code and wait 15-20 minutes for a text. We waited for over 30 minutes, but I never received any message. So I decided to go back home since I knew waiting any longer wouldn't be useful. Even after getting home, I still haven't received anything. read more

Was there on Thursday early evening spend 10 mins on ipad table. Never get greeted by anybody in this store at all, they rather talk to each other in the back. Since ipad section located in the front of store I can tell that I'm the only one that got ignored from all these staff because everyone else walk in side this location after I did all got greeted and help immediately and they either white or black, guess asian not welcome here. read more

Apple Town Square - Front of apple store town square Thursday evening 4.15 - Mobile Phones Near Me - Las Vegas, Nevada

We went to get help with our iPhone questions and Francis was great! He was very helpful and pleasant!

This location is in the middle of Town Square at Sunset and Las Vegas Blvd. There is parking along the front of the building but that costs $. Pay by phone only as far as I know. Or you could always park on the outer parking lots or the garage for free. The store itself is pretty big. Every single apple from the tree is here. Lmao. There are so many employees willing to help you right when you walk through the door. Place is really clean and they have tables towards the back with chairs for you to sit at. Great location. Friendly staff. I would recommend to anyone. For those of y'all taking an Uber/Lyft/Taxi to Town Square. Visit the concierge with same day receipt to receive a $10 gift card for free. This promotion is good til 6/30/2023 read more

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On Wed 12/28/22 I had a HORRIBLE experience with a "store manager" at the Apple Town Square store in Las Vegas, NV. I was having difficulty with intermittent defective operation of my new iPhone. I was getting jerked around between the hardware manufacturer (Apple) and my cell phone carrier (AT&T). I eventually visited the Apple Town Square store to get a warrantee replacement iPhone. I showed up on time for a "Genius Bar" appointment. I told a retail worker "store manager" about my problem and he said that he couldn't understand me. This guy seemed to be very confused and incompetent. A nearby (derelict looking) customer was listening to our conversation and became verbally abusive to me. At first, I thought he worked there so I was insulted. The retail worker then argued with me and eventually said, "I'm done here." I then had to wait for another retail worker who was much more helpful with this complex technical problem. After I returned home, I did some research on the Web and learned that this Apple store has a VERY BAD REPUTION for customer service. Many of the people who work in this store appear to be very incompetent and lacking in customer service skills. Apple desperately needs to make improvements to its employees! read more

Came to look at IPads. My IPad mini is running IOS 9. It won't run the Yelp app. Time for a new one. We are thinking on getting a full size model. It's taking a while for someone to offer us help. read more

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I own quite a bit of Apple devices and they've always helped me out and even to replace repair things out of warranty. People in the store always fun and polite I don't have one bad thing to say about this store. They also love my dog Leela! read more

Apple Town Square - Mobile Phones Near Me - Las Vegas, Nevada

Let's break ot down shall we? Service - ohmy I forgot his name but I came in December 24th of 2023. That was basically mid day. I remember their faces but they helped me out a lot! I'll be back on here once I find out their names. My big bro ordered this iPhone15 Pro Max and the second employee explained to me EVERYTHING on how this new iPhones work nowadays. Selection - YES! I found new cool chargers all in one typa thing. I don't have the money for them but oh man! I needed them! lols Value - I DEFINITELY think good for the bucks! They value their costumers, I'll value their presence of helping me out. The workers over here work hard. I hear them whenever they speak to customers. Yes! This place is well organized, clean and fun vibe. read more

I just had the most wonderful Friday evening in this store. I came in to get my phone battery replaced and ended up upgrading my iPad, elongated my visit. To keep a long story short, my heart was so touched by the kindness and helpfulness of Fadi (I don't know how to spell his name, I apologize). He made my evening function so smoothly. He answered all of my questions, helped me get what I needed, and even gave me genuine words of validations and encouragement as I shared a little bit of my career goals that warmed my heart. I also worked with Jeremy and Jules/ Jewels who matched my energy, were extremely helpful, and made setting up my iPad in store a wonderful and fun experience. I think we set the record for the most smiles and laughter in an Apple Store on a Friday evening. Check in process and getting my battery changed in my iPhone 12 was quick and painless as well. Overall, I expected this trip to Apple to be a chore. And it ended up being the highlight of my month. I'm so grateful for these three employees and will be seeking them out during my next visits. read more

11AUG2022 visit around 11:20 AM When we arrived, we were greeted and checked in by Christian. As I was walking in, he held the door open for me which is big considering that I use a walker to assist with my mobility injuries. Parve assisted me with a MacBook Pro that I was considering buying. Very well mannered young man. He recommended an Apple Card due to their 0% 12 month payment plan on certain devices. Score! Waldo assisted me with my mobile phone repair. Wait was a bit long, but can't complain as it was a walk in visit. Good guy as well. Fabian assisted me with an upgrade recommendation for my girls iPhone's. 01SEP2022 1:45 P.M. appointment. Nixon assisted me with the door and checked us in. This was followed by Isaac who confirmed my online purchase and had my MacBook Pro brought out to me. Overall a quick interaction that included me recycling my old unserviceable MacBook Pro and getting an email receipt for it. Great experiences at this location. Looking forward to our next purchase when the time comes for it. read more

Allysa was the best!! She checked me in. Waited about 5 whole minutes. Allysa happened to be my tech advisor. She was very friendly. Ran all the diagnostics and it ended up being that I was 2 system updates behind *face palm*. From check in to walk out it was about 30 minutes. Highly satisfied with my visit and outcome and 100% recommend Allysa! read more

NVAASDTW: Never Visit An Apple Store During The Weekend. On this day, a Wednesday, super representative Tina got my iPad Air replaced in less than 20 minutes. But don't expect much for your trade-in. In this regard Apple stores are like those grifter gorillas on Pawn Stars. "I'd like to pawn the Hope Diamond wrapped in the Shroud of Turin" "Hmmmm. It all looks pretty old. We'll give you $5 for it, final offer, and no parking validation." read more

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Hailey at the Apple Store was so kind and helpful! She took her time to show us how to fix my daughter's phone while also helping another couple! She should be given a raise for her incredible customer service:) read more

Came on Saturday for my two Genius Bar appointments , which were back to back. I tried to check in 30" earlier since I was walking around and realized that the store was not as busy as usual. The front associate said I couldn't check in that early and needed to come back in 15 minutes. So, I decided to stay inside since I was with my toddlers and outside weather was extremely hot. Three minutes after, my husband got into the store as well (who was there to catch us up) and he was immediately approached by a different associate, Alberto, who was coming from the back of the store, who helped him right away and right at the spot and said there was no need to wait, when the other guy who didn't want to check me in, saw us being helped, he gave me that horrible attitude and nodded his head in disapproval. I got really upset because I never understood where his attitude was coming from and I addressed him very respectfully at all times. Moreover, there were at least 4 more other guys right next to him, chatting and laughing with no interest on being diligent and pro active about customers. Long story short, my husband and I were out of the store in less than 15 minutes. I don't know how this people get jobs like these if they are incompetent, bully, rude, lazy, and discriminatory.. Maybe they forget that because of customers like me, they are able to provide for themselves/or their families. read more

I cannot give it zero stars. 1 hour waiting to get an Apple Watch? What is this bs? The store manager's probably a joke. If your staff cannot handle the customer's influx hire few more people for weekends. Not ok! read more

We needed a new iMac as the current one was 7yrs old and running slower than a Sloth texting the Gettysburg address. So we got in and we had awesome experience with three Apple team members. Al, David, Francis. Al handled the iMac exchange of old (trade in) and purchase of the new one. He explained everything made sure we had all we needed and this purchase was smooth. David and Francis helped with another item we needed assistance with and they were great. All three provided top customer service and exceeded expectations. If you need some Apple products and are at this location you need to ask for one these three to assist you and make the Apple experience great. read more

the service was just excellent one little thing was that if my pods where just a little dirty, as a good customer service it wont be a bad idea to perform that service at no cost for customers while they wait. yet they have like 100 employees working around the store. read more

Apple Town Square - Mobile Phones Near Me - Las Vegas, Nevada

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The store has a standard technical repair team, and it will be fixed with a similar or to the lowest degree; however, with SERVICE, it's below third-world country, and the staff is all rude and disorganized. They treat every customer as a number with no courtesy and no humanity. Be prepared to be judged based on race/gender/social status. They do not have most of their parts in stock and limited selections. The time, effort, and money wasted is not a value for your buck with a crappy atmosphere and horrible customer support. Not sure if those who gave it a 4 stars are either relatives, friends, or acquaintance of the employees because it's not consistent with the actual experience and the atmosphere in the store. Not worth to be in this store; buy online or go to the Mall or in Summerlin. ZERO CUSTOMER SERVICE read more

This review is just for highest manager Lara, I walked in and was met by the greeter who assigned me to Lara. She came out and was extremely aggressive, eccentric, and laughed through my whole experience at the apple store in Las Vegas. She started mumbling about how grateful I should be that she allowed me to facilitate a previous transaction. I expressed that I needed to make a return that I have purchased online. and she was trying to solve why I didn't just go to the Summerlin location when I live in Henderson. She made me feel like she didn't wanna deal with me or wanted me in her store. After sending me to a few apple store associates to tell me what i have been telling her on why i need to return. She then told me she is NOT WILLING to return my bought items for full refund and only a gift card. So I have to further investigation I realized that I was out of the two week return policy in the store, but I was not when it came to online purchases . So I decided to deal with phone support with Apple care, and they were able to return my devices without the extra lip action. they also advised that they have heard complaints about this location and it being from the upper management. I will not be going back into the store to deal with her and the customer service she thinks is exceptional. Her last words to me during the conversation was, I should be grateful that she's giving me a gift card at all . Thanks again Lara for failed customer support and showing your "leadership" skills. Your employees guided me into the right direction and all items got returned through online support and they all apologized for your abilities to help. read more

I walked in to look at their selection of MacBooks/desktops to decide what was best and we were helped right away! They checked us on and told us where to wait so someone could assist us. Fabian helped us out and he was great at going over the differences between each MacBook as well as the best fit for what we needed. I was very happy and was able to purchase what I needed. I wish they had a greater selection of accessories but they just referred us to go to Best Buy or another store for that read more

This was an awesome experience. Everyone I encountered greeted me and was friendly and polite. I arrived 20 minutes early and was able to check in for my 7pm appointment. I was advised I may not be seen early. I was OK with that. I was done with everything by 7:10 PM. My second set of AirPods was giving me the same issue my first set of AirPods gave me which was the volume going out in the left AirPod. Wisely this time around I purchased AppleCare and boy oh boy am I glad I did! They did a diagnostic on the AirPods and told me they were defective and swapped them out! No questions asked. I am definitely a happy camper read more

Melisa at this location is probably the most customer friendly person I have had an enter action with in a long time, and I work for a very large global retailer myself! I would love anyone like Melisa to consider working for IKEA! I purchased a new watch on Monday and thought I was clear about wanting to take advantage of the 12 month no fee financing but was billed the full amount on Wednesday. I went back to the store and Melisa was on it right front he start. Che credited my credit card and re-sold me the watch again. I dealt bed because the Apple system wouldn't let her use my same watch so she had to sell me a new one I really didn't want to cause extra costs but just wanted to pay over 12 months. Melisa reassured me that I shouldn't think twice about it and proceeded with the exchange. The story of Melissa doesn't end there. When I got into my car I was of course playing with the new watch, setting up the feature and activation all my credit cards on the new watch when I noticed a balance in something new called Apple Cash. I thought 'Melisa can explain this to me' and headed back to the store. On my way there I ran into Melisa, clearly on a break but she offered to help. I was amazed to learn that there was like a "cash back" type of reward I could use for using the Apple Card! Glorious! I immediately went into the Apple Store and asked to speak with the manager in charge. The first person I met (nice young woman with long, straight black hair-I was too excited to get her name) said she was a manager and had worked with Melisa for years. I mentioned Melissa helped me on her break so give her a few extra minutes to get back which she agrees to. I explained how wonderful working with someone like Melisa was and she agrees with me and said she would let her know. Thank you Melisa! read more

Painful problems with my Apple so seeking higher genius in order to repair it. The mystery problem happened when one of the amazing twins dropped the phone facedown in an elevator in a steel bottom floor. Yes, it is painful. He picked up the phone and it was buzzing as you hold it. Took the phone home and consulted Google for answers, but not much in cyber space to help this problem. Turned off for the night but left on the charger after reseted the IOS with no relief. Still vibrating when turned on in the morning. It was off to the Apple Store for Jedi magic! I have the Apple Care plan that purchased with the phone and was not worried if they would fix. I was wondering why it was vibrating still after being dropped. When I explained the problem to the masters here at the Genius Bar it even was unbelievable to them. I got to spook the apple team members, bet that does not happen all the time. I of course got a new phone, but they even waved the fee for this occasion. It did count against the Apple Pay as an event but the new Apple phone works wonderfully. I also found a rugged case here that I purchased. The Apple team does extraordinary work and are amazingly talented. I was so glad to stump the team and provide them a challenge. This experience was enlightening and the reason for the vibrating was a fan that would not turn off inside. Happy with my new phone and Apple for all the genuine love they provide. One can tell in their wonderful service! read more

Always crowded, always shorthanded, and always a long wait to be served, this store is like most other Apple Stores. Then again, this is Apple, and what else can you expect? We (yes, we) have chosen to be held "captive" by the Apple brand, and they know it, use it, and make us pay for it. I've been using Apple products longer than I care to remember. On January 1, 2014, I had an issue with an Apple iPhone 5S, which [I thought] took almost four years for Apple to straighten out. The problem carried over into my iPhone 6 and 7 purchases. It wasn't until my Apple 8 plus that the issue appeared to disappear. I've held on to the iPhone 8 plus until recently when I purchased the iPhone 12 Pro Max. You won't believe it, but the problem came back again! Hey, I wish Apple would deal with their programming issues without completely ignoring them as if they don't exist, but that's how Apple does things, and I continue to choose to use their products, so I can't wholly blame them. I could go elsewhere (and have tried), but the potential loss of data and the headache involved isn't worth moving to an Android phone and dumping my iMac. So, while I continue to patronize the Apple Store and brand, I guess I'll have to take to good with the bad. read more

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More employees than customers. You would think the employees would be interacting with customers like most of the Apple stores, but unfortunately we had to request for help as at least 3 pods of employees were busy talking about whatever. Hope this store becomes more customer-centric. read more

The store is clean and the employees are always so kind and happy to help. Reservations are recommended. They have a lot of options if you're looking to get a iPhone. The prices are kinda high which I don't like but it's worth it. read more

Went in for some new watches. Service was great considering they were super busy the day I visited. The girl who assisted me was very knowledgeable of all the equipment and accessories. read more

Apple is a very weird place right now with the COVID precautions, but that's all great. I appreciate that they're doing their part to protect their workers and customers alike. I have never needed the Genius Bar in all the years I've owned Apple products, until today. I made an appointment (see above comment regarding COVID precautions). The Genius helping me got me all set up with a new phone to swap out the broken one. It was a relatively painless process, and I appreciate that they were so quick about making the swap. I went in imagining the worst, but they exceeded my expectations. read more

Rachel....this one star is just for you and your unprofessional leadership! Loudly telling a senior across 2 aisles that the model of the Apple product "Is on the screen" is NOT helpful.... Especially when you observed the senior struggling with viewing the screen. Zero understanding of ADA visual impairments...EVEN AFTER YOU WERE TOLD! How dare you violate the rights of the disabled and be a total bitch. You really suck at your job. read more