We went on a Friday night the restaurant was not even close to half full! It took forever to get our food and when we finally did it was luke warm and the people who brought it never brought steak knives. We asked the host he then continued to walk by our table never brought them never apologized. Finally the waitress (who was very nice) brought them...roughly 15 to 20 min after we got our meal. Then we waited forever for the bill! We had our 2 year old with us and by the time we left it was almost 2 hours in the restaurant so he was antsy. When I got up to pay the bill nobody who worked there knew where I could pay. Finally I found someone and as I'm standing there another mother with 2 toddlers was sitting there and started talking to me about how bad her service was! It's sad because this used to be a good place to go hut now it's worse each visit. We said the last time we werent going back but it's been almost a year and its honestly worse! read more

One of the few chains I go to is Applebee's. I know, I know: it's just Applebee's. It's not fine dining - it's not supposed to be. That said - the kitchen at this location is horrible. I never really had a fluctuation from location to location until today. I have been to Applebee's more than 100 times in many locations and almost every time I go I order the Bourbon Street Steak medium rare. I have had it probably 70+ times over the years. Never had one this bad. I received my medium rare steak so well done there was literally no moisture left. This overshadowed the fact that the steak had to be 6 ounces maximum, it was miniscule. They murdered it. That may explain why my entree came out 15 minutes after the rest of our party. For the second time in my life I sent a dish back. The waitress (who was very nice otherwise) asked me "have you had this dish before?" to which I simply said "yes, always medium rare". 20 minutes later I had a new steak, again VERY tiny but this time only medium well (zero pink), not the medium rare I ordered. I was told "the manager made it this time herself". After more than an hour since I ordered I was done. At least this time it had some juice left so I had one bite and took the rest home. My wife had the "Spicy Shrimp something". It was a pasta dish advertised as made with Sriracha. It had literally zero spice. 3 of us tried it..... nothing. Definitely no Sriracha flavor and zero spice. Some black pepper would have made it spicier than it was. My son had a burger, they specifically asked if he wanted it well done or "some pink", he asked for "some pink". Again - way overdone, beyond well. He noticed right away but he is 13 and was starving. He ate half and gave up. There were a few other minor annoyances that don't even rate a mention, sad that this location has the bar set so far below every other Applebee's I have been to. Nice people but how do you mess up mass produced food so bad? Luckily this location is 400 miles from home and I have good Applebee's nearby so when I am in the mood I can go. I am near this one once or twice a year and will avoid in the future. read more

Every other time they mess something up. This is a very sad Applebees. Eaten here well over ten times. There are not many choices locally, so I risk it but that is about to end. The personnel are not trained very well, not managed well, or the pool of applicants in the area is poor. Orders have been taken incorrectly a few times, other times there have been missing essentials, and the food preparation has been extremely poor a few times. I eat at Applebees all over the country and this one takes the cake. read more

So the waiting staff is nice but the manager...works monday nights, continually makes sure to make me and my friends unwelcome. Every. Time. We. Go. I asked him a simple question and he outright snapped at me. He's made sure to deliberately screw us over when it came to the bill, and his behavior is downright childish. I only go because of the fun gimmick they have but if it weren't for that, I never would. I straight up do not recommend visiting this Applebees specifically because he's an jerk whenever we go. I just want to eat and have fun with my friends, and I'm not a difficult customer, is that too much to ask? read more

Went to Applebee's because Denny's was not serving. Ordered our meals which came in due time BUT we sat for almost 20 min. and no one brought us any silverware to eat our dinners with. read more

Waited a long time to get our food. The server cautioned us that the food was hot, it was room temperature. We were seated near the back and were able to see into the kitchen, one of the people preparing food was also eating on the line. read more

Applebee's is a great chain found all across America but this one in particular is different. The staff just seems happy to be there and the food tastes better for some reason. This typically isn't too expensive and it is a great place to go on date night or to bring the kids along with you. read more

I have been to this location several times in the last couple weeks.. i don't know what is going on lately but the wait staff has very neglectful. When mentioning this to them or the manager they complain that they are really busy and understaffed! Sorry but if you seat me you should serve me!!! We were there Saturday night for almost 2 hours just waiting on our server to take our order and bring us our drinks and food!! Thankfully we were all adults, I can't imagine if I was there with children who are antsy! However, its funny that when it's time to pay the bill.... the servers find all the time in the world to stand at the table and yuk it up with us! read more

DO NOT EAT AT THIS RESTAURANT. We attempted to order food to go here and it was a disaster. We picked it up, drove 40 minutes back home only to find that the order for well done steak was burned black on the outside, blood rare on the inside. The salad was completely rotten. The butter for the potatoes was a side of a completely liquefied yellow substance. It was supposed to be a loaded baked potato but had no cheese or bacon, just plain. We were annoyed but gave them one more try. The exact same thing happened again. This time we called and complained. The manager said he would mail us out a gift card right away. A month later we called them and said we never got it. He blamed it on another employee then said he would mail it out. Another month went by, nothing came. We called back, same thing. 2 weeks went by, we then showed up in person, got more excuses and then he gave us a gift card that was only worth half of one of the meals we got screwed on. So we used it to order right then because the manager said he would oversee it all himself and make sure it would be ok. We took it home and it was the exact same situation. Black steak on the outside, burned beyond recognition and bleeding rare on the inside. Disgusting. Plus rotten lettuce and a plain potato with a side of sour cream this time and a puddle of liquid something that was probably originally supposed to be butter at one time. We wrote to the main company this time and they just ignored us and it's been weeks. Oh, and while we were waiting for our food, the head chef came out and he had a beard pretty much down to his waste and had no net covering it. So enjoy the face pubes in your food as well. read more

After a long hot day of working my wife and I wanted to go out , her choice was your establishment .was only a 5-10 minute wait .The place was not busy as I've seen in the past but the service sucked. Once seated and drink orders were taken , 20 minutes later my beer arrived . We ordered appetizer and our meal . 25 minutes later our appetizer came ( chips w/ spinach artichoke dip) chips were obviously from bottom of bag all busted up and crumbs. I'm not a whiner so we just went with it . I ordered another beer . The beer took another 10-12 minutes to get . Finally our food came out . My wife ordered chicken Alfredo . She couldn't even eat it . Noodles were dry and hard, broccoli was stone cold and hard as a brick . No sauce on anything whatsoever . So she just pushed it to the side. I got endless riblets. The first order was great . I should've stopped there. Our waitress said its best to " pre order " more ahead to eliminate the wait . So I did . Still 20 minutes per wait . When they only put 2-3 riblets on the plate it takes a while to get full . Our waitress never asked how anything was til the very end . 2 hours since we first seated . Customers behind us complained and were told the manager was cooking so I didn't bother to ask myself . What sucks is we bust our ass to have extra and it's so painful to sit and watch ourselves waste $63 at your place . I hope someone gets this circus under control . Thanks , a unhappy customer read more

We are good customers and consistantly go to celebrate b-days mainly everytime has been good and the food seems consistant. I do not like the size of there humungo beers and will not drink there. In geneseo bigger is not better if you know any of the town police men they will nail you for drinking and driving but they seem unconcerned I would like to see more realistic drinks for you to be able to stay within legal limits. Otherwise great place never a wait for a table and staff are always smiling and very considerate and attentive they work more as a team then everyone out for their own table. read more

Expensive and not a really great variety. Everything tastes like it was microwaved. Staff doesn't seem very happy either. The last time I went there was paper (toilet paper maybe?) strewn all over the hallway and the bathroom, and no one working bothered to clean it up. read more

did the 2 for $20.00,,steak,potato,veg. veg were raw and cold. potato were so cold butter just sat there. med steak came raw. plates were ice cold. sent it all back waited a long time. it was a Monday night, little after 7:00. 8 at the bar and 4 tables. food came back, same way. not as much veggies and meat was med this time. but it was all cold. not sure what I was about to eat, and drinking tea for almost 2 hr. I was full and left the meal. I had to pay the bill. read more