Timely and efficient service. Luis diagnosed the problem and ordered the necessary parts and was back to fix it within a very reasonable time, given the supply situation that persists with appliance parts. We were happy with the service. read more

Had an appointment scheduled, no one showed up, no one answered the phone. Poor customer service, don't waste your time like the rest of us did. Beware! read more

This is the worse ever company I ever dealt with. AHS sent me this company and technician Ron came to my house. He was such an unprofessional and did not show any concern and said he will order some parts which he never did. I tried to call this company but nobody called me back. Please do not here these scammers read more

The technician was extremely kind and professional, but overall customer experience was extremely poor. It was incredibly difficult to get a hold of anyone via phone - one of the rare times I could get a hold of someone, I was told in a very annoyed tone that even though his name was in the email signature, he was not the right person to call. It took 3 visits over three separate weeks (because their only refrigerator repair person only works in Portland on Saturdays) to determine that the refrigerator could not be repaired. The technician said he would file a recommendation to replace it, when when I spoke with AHS I was told that Appliance Guard Pro instead reported that THEY could not fix it and recommended another contractor. It's been 5 weeks now, our refrigerator is totally dead, and my family has had to throw out all perishable foods. I would not recommend. read more

Horrible scheduling process. Issue still not resolved and company has not responded to multiple calls and emails. Do not hire this company.

I wish I can give 0 star on Yelp. We had a terrible experience with this contractor: they were assigned by our warranty company to diagnose and repair our drawer microwave. A technician came to our house on the scheduled day, spent less than 5 minutes checking out the microwave, and told me that the door motor isn't working and need replacement. He also mentioned that this part needs to be shipped and said I can expect two weeks for shipping and we will be contacted afterwards. Then, we waited and waited and waited. One month has passed, I have tried to call them several times, nobody picked up. I got so fed up and contacted our warranty company again. We were then told that after the initial diagnosis, the contractor is not able to repair this specific brand... They could have told us earlier that they can't fix it, so we don't just sit and wait and expect them to contact us! Horrible customer service! read more

Appliance Guard was contracted through my home warranty company to repair a broken refrigerator. When the technician came out to repair he told me the fridge wasn't broken because it was impossible for it to freeze food. In addition to being rude and not listening or even trying to diagnose the issue, he then informed the home warranty company that he could not fix it and that the I somehow broke the unit. So now the home warranty will not even try to repair. Its one thing to be bad at your job, but an entirely different matter to spike the ball on any chance the customer has at getting resolution. UPDATE: I tried to call to get resolution about this issue and the owner of the business berated me over the phone and told me I was a terrible person. I tried to explain that I have two toddlers and a pregnant wife at home and we can't keep food in the house. Further I am a diabetic and my insulin has been freezing in the fridge. I can't fathom how someone can treat a customer this way. read more

Do not use them, call someone else! RUDE TUDE RUDE!! They cane out and didn't do anything, just collecting money for rude service and attitude. read more

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Our old refrigerator died and Appliance Guard Pro was referred by our home warranty to come out and take a look. They weren't able to come out for 2 WEEKS while we were left without a working fridge, and then the guy DID NOT SHOW, nor did they call us to let us know not to expect them. Another person came by several days later, spent 2 minutes looking at the fridge and told us it would be too expensive to repair and he recommended just replacing it. Then he WROTE SOMETHING ELSE in his official report to our insurance company, who is now sending a different contractor out to take a look at our busted fridge again. Due to their inconsiderate, incompetent service we have now been without a refrigerator for a FULL MONTH. Don't use these assholes. read more

It's been three weeks since the technician stopped and diagnosed the washer as "not repairable ". I was told by the technician that I would be informed. I was not. After calling American Home Shield our home warranty. They (AHS) say they did not get a report. Again it's been three weeks. Without the report indicating the washer is not repairable. I am dead in the water... This really is a tough spot... read more

This company is impossible to get a hold of. Every time I call I am either transferred to a voicemail or put on hold for 30 mins never to be taken off hold. We have a job that is still unfinished from June. The technician came once, said he needed to order a part. They did schedule a follow up a month later. It was my fault that we missed that appointment, but since that time I have been calling repeatedly to reschedule and no one is calling me back. It's very frustrating and I'm thinking I'll just call someone else, but I've already paid the $75 initial fee. Basically, I would not go with Appliance Guard Pro ever again!! read more

If I could give a 0 stars that would be most appropriate. Appliance Guard Pro is the contractor that was assigned to my American Home Shield warranty service request. 3 appointments set and they never contacted or came to my home. All 3 times I was assigned Sean St Claire as my technician. I contacted both the company contacts email and phone. No response to my email and voice message to Manager. Eventually I got through their 877 automated support line and was transferred to Sean who gave no reason for "no show" and reschedule me for the following day but failed to arrive again! If you want to be treated as if you didn't pay for service this company is sure to give you that. Otherwise not recommended. read more

I have a 3 year old Maytag that just had its 8th service repair call. I was pretty upset that the warranty company won't just call it a lemon and replace it and was surprised that Appliance guard could diagnose the problem without opening it up. Trust me every electronic part inside has now been replaced however they did replace a board that head still a factory part and once again it is up and running. Luis was kind, cordial and quickly removed the defective board and replaced it with a new certified part. Thank you read more

Fast, efficient service! Very knowledgeable and went the extra mile to help me out. Highly recommend Sean!

I initially wasn't confident due to mixed review. However my warranty company choose this vendor. I have been very satisfied with the job. Really great service. I'm happy that the technician (Sean) addressed all my issues and he is very professional and know his way around our various appliances. Would not hesitate to use again. read more

The appliance guard pro was reasonable. But deeply frustrating and very rude. The person sitting in front DESK Nezza hung up on me and was extremely rude. Please avoid this vendor at all costs read more

Do not use them. They broke my fridge and would not the damages they caused. Basically told me to pound sand.

This company referred by Fidelity home warranty. The technician didn't come during the planned appointment window and didn't call to say he wasn't coming. Had to contact them to understand that he cancelled. Just rude and unprofessional. Waste of time, and will have to waste more time to re-schedule a technician to come take a look. read more

Sean is awesome. Understands people need and works with them to get it addressed. Definitely recommend for all your home warranty and repair needs read more

It took them a week to get someone out, but I chalked that up to COVID. The tech was personable and efficient in diagnosing. However it's been three days and still no report for my insurance when they said it would be done at the end of the day. You call them, they don't answer the phone no matter the time, and all their voicemail is full. It seems the techs are good, but the company is disorganized. read more

Technician came to fix refrigerator and he said refrigerator needs investor board but I got email saying from Appliance guard that refrigerator was fully functional and request was closed. As refrigerator still had issue I opened a service call again and same technician came and said it still require the part and he doesn't have it as it's just a diagnostic call!! Now he needs to come back again. Not sure where is the miscommunication but issue is still not fixed. I am just tired of dealing with it and we don't have working refrigerator for past several weeks. read more

Belligerent and unprofessional - left without even looking at job. Appointment was at 3:30 and he came at 3:00. We were replacing flooring so had to lay down plywood. I came out to him yelling at my step dad who was laying the plywood down. He then jumped in his car and sped off. Not paying attention to any of his surroundings and could have easily hit someone. He then backed out quickly into on coming traffic. I then got a text message that they won't service us and they would be calling the cops and threats of lawyers. This all happened because he was early and didn't want to wait a minute for plywood to be set down so he could safely access the washer dryer. He was gone way before our appointment time even was supposed to start. read more

Horrible customer service. After they figured out what was wrong they came back with the parts and the man and put it in broke that part. Then it took four weeks for them to get the part that they broke and they sent it back to manufacturer BY ACCIDENT. Then they set my appointment and that appointment was changed by them sometimes 3-4 times in one day. Then they never came !! WILL NEVER USE THEM AGAIN!!! read more

Due to bad weather, my original appointment had to be canceled, but Sean came out on New Years Eve to take a look at my broken dishwasher. He was super friendly and walked me through what he was doing, letting me know about some tricks to try in case my dishwasher stopped working again. Unfortunately, my dishwasher needed some electronics to be replaced so Sean wasn't able to get it working today. However, with how friendly and communicative he was, I'm pretty happy. I'd call Appliance Guard Pro if other issues came up. read more

Very upset. Had someone from Appliance guard sent to look at our oven through our home warranty 2 weeks ago. The tech diagnosed what was wrong and said he was going to order a part that needed about a week to get here. When we didn't hear back from Appliance guard, we reached out to our home warranty whom informed us that the part had arrived and we should be getting a call back for scheduling. We never received a call and have had no luck getting in touch with the company by phone. Aaaaaand we still don't have a working oven! read more

The first visit was great, quick appointment time and they arrived when they said they would but it all has gone down hill from there. I received a text saying the tech was on his way for our appointment to actually fix the stove then got a review link (this one actually) asking to review the service however no one ever came to our house so we never received the service. We can't get a hold of a live person on the phone and it sends you to a full voice mailbox. After calling for two days, I was finally able to leave a message and got a text message a couple hours later with a new appointment date and time. Shortly after that, received another appointment date and time then two more updated dates and times followed that. I still haven't received a call back and we still don't have a working stove. At this point I would strongly suggest not using this company. read more

This company is very unprofessional, and unresponsive, and rude (once I manage to contact them). I initially got their staff to inspect a problem with my cooktop, and he acknowledged the problem and said we could replace it with the new one. Trusting him, I filed a service request with my home warranty and chose the company as a contractor. Few days later, the same staff visited and inspected the cooktop (ordered by the warranty). He submitted the diagnosis that the cooktop was totally fine, which was totally wrong and contradicting with what he said earlier. I had to schedule a second opinion with the home warranty. What a waste of time! read more

First visit was what I'd expect: told to pay $75 for a five minute diagnosis of a burnt out control board on our oven. Was informed it would take three days to get the part ordered and a technician sent back over to replace the control board. Waited a whole week for the part to be ordered and a technician scheduled to come over and do the replacement. Okay, fine, things happen. Especially right now during a pandemic and God knows what else. On the day of the scheduled appointment, we had a 2PM-4PM window. My partner reached out around 2:30PM to see if there was an update on an ETA. The agent she was chatting with was incredibly abrasive and told my partner, "I can't predict the future." 4PM rolls around and not a single update from the agent or the technician. I called the after hours person and was told it would be another hour because the technician was still at a different job. 6PM rolls around and not a single update from anyone. No phone call saying we need to reschedule; no phone call keeping us informed of anything. They just didn't show up. Tried calling again a few hours ago, the day after the scheduled appointment, and nothing. Oven is still broken. Still haven't received an update. This company is garbage. If we weren't stuck with them from our home warranty I'd jump ship in a heartbeat. If there were zero stars option, I would absolutely choose that. -- UPDATE: They were able to make it out today. Sean came out and fixed the oven. Good conversation with him and he's a funny, but professional, guy. Glad he was the one to get the job finished. read more

Excellent experience. Sean had the parts needed and had my dryer up and running in less than an hour. Sean is very personable, explained what was needed and showed us what he was doing each step of the way. HIGHLY RECOMMEND read more

One single question I ask../. When a technician was talking about the mildew buildup in the Detergent section to my husband and I walked in... this was my Q! What is This mildew has to do with the problem machine have? The whole conversation turned into the nightmare. I had to ask the technician to leave my house. read more

We were completely unable to contact them to schedule an appointment, so the repair man showed up when we weren't around to let him in. What a waste of time. read more

Sean was excellent! He showed up on time, was friendly, and fixed the issue with our kitchen downdraft vent pretty easily. He also showed me how it worked and what happened to make it not work in the first place. The other reviews about him are right - he's the guy to fix your stuff! read more

Wish I could leave negative stars! This person was sent by our home twice by First American Warranty. The first time was for our dishwasher that the door kept popping open during the wash cycle. After they left it completely stopped working and we had to replace it, it was 8 years old. The second time was for our washer and dryer, both 9 years old. Water does not drain from under the washer gasket, we have to mop it out after every load, and the dryer shuts off after a couple minutes. He was in our home for 3 minutes, looked at both and said you need new doors on both, I'll place the order & call when they come in. The next day we got an email from First American, the tech filed a report saying the washer was fine, no issues and the dryer had been "abused". We are only adults living in the house and use it daily but have never "abused" the machine or hung on the door. The tech refused to return our calls or the warranty company when we called to clarify the discrepancy between what he told us & the report. The person that answers the phone was unbelievably rude and argumentative and told me they only have 1 tech so could not send another out to verify the report and she could not verify what he put in the report. They refused to answer our questions or send the tech out again when we filed for a recheck because the washer still is not working correctly. These people a scammers, dishonest liars and have no respect for customers. I haven't even mentioned that the tech clearly had not bathed in many days, the odor he left in our home after 3 mins lasted hours (I thought the dogs had an accident in the house, until I realized it was from him). DO NOT USE THESE PEOPLE under any circumstances!!!!! Clearly First American has some sort of deal with them to scam their customers based on the other reviews I'm seeing here. We are also canceling our First American contract and going with another company. Look them up in BBB, they have an F rating all for the same things, 9 negative reviews in 4 years and not properly licensed in state. read more

They work with AHS, which sent them to us to fix the fridge. The technician showed up, looked at the fridge, and said it needed a new motherboard. He said he put an order and will come back within 3-4 days. We haven't heard from them, but they marked their job as "completed." We called them and sent emails- no explanation of what happened to the order of the new motherboard and why they marked the job as completed. AHS submitted a second order for them to come and check again, but they didn't contact us and marked the job as "completed" again. Worst experience ever! Please save your time and money and reach out to reliable companies and not the company that's lying and ghosting their customers. read more

Sean was fantastic, on time and very professional. He was able to diagnose what the prior repairman did wrong instantly, and provided a temporary fix until the replacement part shows up. Highly recommended, and he does it correctly the first time. read more

Sean was courteous as well as assessed then repaired our dryer quickly. He was in and out in less than an hour. Will use again.

Let me start by saying we had to go through our home warranty company to set up someone to fix our dryer. The first repair guy from another company they assigned was very hostile and rude over the phone. I did not feel comfortable with some dude coming into my home who spoke to me the way he did. So call the home warranty company and get assigned a second repair company. That company scheduled and canceled on us 5 times. Finally they assigned Appliance Guard Pro. Sean came out to fix our dryer at the time we were told. He was friendly, quick and we now have a working dryer after almost 5 weeks. As a mom with a child who is potty training, having a working dryer is a necessity. Very happy right now! read more

Well i am not sure the review is helping anyone much and might just be a venue to vent frustration. These people work for warranty companies to come out, collect the service fee and do trivial things or make up excuses for anything relevant. I don't think any one in their right mind is actually calling these guys directly For our experience two guys came out. No gloves no shoe covers just walked right up to the fridge and started touching food and moving things around vs. being respectful and safe. Spent all of may be ~5 mins to tell me it's something they won't do and someone else will have to come out for it. Frankly lighting $75 on fire is probably better value than these guys read more

These guys are awesome! Sean was the contractor who was sent to me and he was very pleasant, worked efficiently, not only fixed the problem he was scheduled to fix, but also offered me tips and advice on how to problem solve other issues. read more

Sean is awesome, and their dispatchers are pretty good too. Sean explains as he goes, tries different solutions, and is professional and courteous throughout. He's been back three times as parts have come in and came twice in one day when a fix failed. Also he's always able to get ahold of a more senior tech when he needs advice, which speaks well of the larger company. Appliance Guard was assigned to me through American Home Shield, and when I drop AHS for lousy customer service, I'm going to keep using Appliance Guard. read more