UPDATE: Just adding this to my original review. Another reason I like this company - When moving my frige, the tech brought sliders to make it easier to move and also protect the floor. Not sure why some other companies don't do this, but glad that Appliance Guard does. ~~~~~~ I can see why there are so many 5 star reviews! These guys are very responsive and true professionals. Mike was wonderful and extremely prompt in returning my calls, texting me with the diagnosis and e-mailing the estimate when my frige decided to stop working. These guys are the real deal! read more

Yuri came out on Sunday for my microwave that wouldn't heat. He just went to work, pulled it out, tested the various components and even had the part with him. A pleasure to work with them and I'll refer my friends their way. I will only use them from now on. read more

We have an old washer and it started freaking out, which was terrible because I had a new baby and lots of dirty laundry. The washer would Shake and bang around like crazy and then would not stop during spin cycle if you opened the lid. In a nutshell....Lots of issues! But I like the old school washers since they have the impeller and use enough water to actually wash the laundry. I thought is was worth a try to fix so I looked up Appliance Guard on yelp. The service was great. Yury showed up right on time, assessed the situation, and went out and bought the part and was done with work in about an hour. I definitely recommend this service. Price was fair and we are still using this washer today after a year since the service. read more

Boris is the best, always takes care of us quickly and explains everything in simple terms.

I am a disabled heart patient. My 5 year old refrigerator stopped working last night and I risked losing all my food due to lack of cold temperature safe enough to keep my food from spoiling. I called Boris from Appliance Guard Who scheduled an appointment for this morning. He showed up on time, diagnosed the problem, gave me a very competitive quote, fixed the refrigerator and was done within an hour. He exemplifies the best in repair services. He was kind, professional, courteous and cleaned the repair area before he left. I highly recommend him to anyone who wants repairs made correctly the 1st time. He also gave me a warranty on the repair. read more

I had an issue with my refrigerator, to which I originally called another company. After 4 visits for the same problem. I finally decided to call appliance guard after my friend recommended them. Misha came out and without even opening the refrigerator already determined they problem just by sound. I mean for a tech to be so good he can determine the failed by only by hearing it. I personally think that by far very impressive skill.He also explained to how the failure happens. And when he finished he vacuumed the area he worked in and wipe everything down with with an alcohol wipe an follows the used a stainless cleaner on the ref which truly made it look brand new... I have never seen so much dedication , care and respect from any other company From any tech that has serviced me b4 I can truly say that if any problem arises, my first call will be to them. read more

An excellent experience, and a very modest base service call charge. Uri showed up a day early after special ordering a part for my fridge (appreciated!), and installed it in no time. He then checked out my sick air conditioner as part of the same service call, and provided repair alternatives. They are now my go to guys for anything appliance related from here on. read more

Wonderful service! Made my day. Week. Month. Here's the story: I have older washer/dryer (Whirlpool front loaders) that came with the house I bought several years ago & who knows how long the seller had them before that. So the washer has been making strange, loud, scary noises intermittently......to the point I was afraid to use it. The Holidays came & went, laundry was piling up, appliance repair people out of town. I ran out of clean socks. Do I go buy socks? Do I continue to attempt to find a repair guy? Do I just go buy a new washer? Today I was actually in my car ready to head to Howard's to get new appliances when I remembered my old flat screen TV incident a couple years back. The thing conked out & I actually found a TV repairman who insisted I not buy a new TV 'cause he said the older ones are much better. He fixed my old one for cheap. It works fine. I thought, could this also be true with my old washer? Well, it turns out, yes. I found Appliance Guard this morning (Saturday) on Yelp (read their glowing reviews) & was able to get Matt to come out same day. First thing he told me was: no no no new washer. These old ones are better. See? He could not find anything that looked bad inside the machine. He said my washer's innards appeared pristine. We ran it & would you believe it did not make the strange noise. Kinda like when your sore throat goes away the minute you make a doctor appt.. Or your car starts running fine the minute you pull up to the repair shop. All we did was adjust the water intake valve so maybe it was that simple. Time will tell. I'm washing socks now. Good news cuz my feet are cold. While Matt was here he checked out the red light (replace air filter) on my newer Electrolux fridge. (Some appliance repair people won't work on Electrolux but AG will.) He reset it with the press of a finger. Wow. 2019 is off to a great start. I paid only for a service call, $45. Extremely reasonable to the point I feel guilty. I mentioned my ancient built-in microwave in the downstairs kitchenette (also came with the house). I don't know if it even works, scared to fiddle with it. Well it turns out AG has a microwave specialist named Yuri so I'll get him out soon to assess the sitch. I'm on a roll now, baby. Appliance Guard consists of 4 local guys who serve South Bay & surrounding area including Long Beach. Obviously, they're honest. And prompt, I might add. Also knowledgeable & efficient. They should take over the DMV, where I will be next week, heaven help me. However, 2019 is off to such a good start......who knows.... (Wait for my DMV review.) I highly recommend Appliance Guard if you're in their service area. Before you replace an old workhorse washer with a shiny new complicated machine that nobody knows how to fix, call them. read more

Our refrigerator stopped cooling. Based on research for a reliable repair source, Appliance Guard was selected. From the first phone call, it was clear Boris was highly skilled in his service. He expedited his arrival time. The problem was diagnosed in short order, motor repaired, and freon recharged, all for a quoted and delivered fair price. While the refrigerator is approaching built-in obsolescence, the repair will make it useful for sometime to come, clearly saving me time and money from having to buy a new replacement! Further as part of the service, Boris will check back tomorrow for any quality issues! The electronic receipt in text was a super nice touch. To say the service is outstanding is an understatement; it is awesome. Looking toward the future with washing machine, microwave, and dishwasher issues looming, Boris will get first call!! Appliance Guard, Boris -- highly recommended read more

Yuri made fast work of repairing our dishwasher, he gave us an estimate on the two potential repairs needed. Made the repair and left the area clean and helped us understand how to keep it from happening again. Great service, great technician's , we call them first for all our appliance repairs. Charlie read more

I had a great experience with AG fixing my clothes washer. It had a leak. They found the leak right away and showed me another leak. They ordered the parts and came back a few days later to install. Fixed the problems. Prompt and reliable service at a fair price what else can you ask for? read more

Mike came out and didn't have a clue how to fix my ice maker. It was freezing up and all he did was take the frozen together ice cubes out and said it would fine. It wasn't and it froze up as soon as he left. He also did not know how to turn off the ice maker. It was a simple touch control on the door panel. We also needed the spring on the lower door repaired and he said there was none ,or I thought again he had no clue. Cost me $75 for a service charge. Definitely will call Sears next time! read more

Well I feel kind of bad. I thought my dishwasher had a leak but it was just some water on the floor. I ran it again and kept looking at the floor. No water or trouble. I had set a appointment hurriedly and regretted it cause the man was on his way over to my house. I called and told him I re ran it and didn't see any leaks. They were very nice and were going to come right out. Very much impressed even though I never actually met them. I would call them for future use as they weren't needed today. read more

I've always had great service from highly skilled technicians here! They've helped us with Samsung and LG washers and dryer and Frigidaire and Subzero refrigerators. I really trust their advice. read more

Our Samsung washing machine had begun leaking from rear side the day before Thanksgiving. Initially, I called Samsung who directed me to a Samsung authorized repair shop that could help. When I called the Samsung authorized repair shop, they let me know that they couldn't see me until next week and the service fee would expensive. I called in to Appliance Guard and was happy to learn that a technician could come out the next morning on Thanksgiving. Yuri came out and was very courteous and nice. He looked at my machine and fixed a hose that had become loose spewing water everywhere. The service fee was VERY reasonable compared to the Samsung authorized shop I called first. Don't waste any time, call Appliance Guard and get on with your life! read more

Prompt service much appreciated!! Thank you for diagnosis to root of my dryer issue . My issue is fully resolved.

Called them out to fix my fridge in the garage, and as a home brewer the fridge is important. They came out and were honest and told me what was wrong with it, and it was just something blocking the fan. He didn't try to replace any parts that didn't need to be replaced, and wasn't pushy at all. I had him recharge the coolant in the fridge due to the age of the unit. The service tech only took about 20 mins to charge it. When he plugged the fridge in it started getting cold right away. Fantastic and honest service. Highly recommend giving them a call if you need service. read more

Our freezer ice maker had given up on us and stopped making ice. Terry responded immediately and showed up with such expertise and kindness. He absolutely knew what he was going and showed us in detail what the problem was. He was friendly and personable and by the time he was done, he felt like a friend. Efficient, kind, polite and an expert in his field. I can't recommend them enough. You'll be in great hands with Jerry at Appliance Guard. Call them!! read more

Great service from these guys. Prompt, knowledgeable, and on time. Will always use them for my repairs! This time was for my Whirlpool washing machine, but they have serviced my dryer and dishwasher as well! read more

Awesome service, called them on a Saturday because my folks fridge was acting up. Mike answered the phone right away, was polite and very flexible. He told me the first available appointment would be on the following Monday, I said ok. He then called me back and told me he had a tech available Sunday, this was awesome. The tech not only showed up on time, was friendly, honest and spoke plain English with out over technical terms. I say honest because when he came ok Sunday, the fridge had fixed itself and instead of charging my folks to replace the part, he explained it would be better to wait until the part gave way. As a business owner myself, I know it's hard to build up your rating on Yelp. I called them for their 5 start rating, I can see why. Highly recommend them. read more

Used Appliance Guard again today. Yuri came out to fix my microwave and did an outstanding job (as usual). They are really outstanding, was able to fix it without replacing the part and it works great!! read more

So I called this place 3 or 4 times and left a voicemail regarding our freezer that wasn't working. No call back and when I called back later it rang once and went straight to voicemail. How rude and unprofessional. They never called me back. I went with Gardena Appliances and they were courteous, responsive, and got my money. They must have enough to not call people back and forward them to voicemail read more

I called in the morning and asked for a tech to come out and check out my dead 1990 Amana Refrigerator side by side refrigerator. They gave me a window of 10am-2pm that someone would come for 45 fee that would be forwarded if repairs are made. Boris showed up with a smile and around 11 and I had already pulled the frig out and removed the water line and back cover, so it was ready to check out why there was no power going to the frig. Boris began checking elecrical continuity and discovered an internal wire that was faulty. After some dismantling a panel inside the freezer section to get to the wire and replacing it, he plugged it in and power was returned to the frig. Happy to say Boris was prompt, cordial, professsional, honest and informative. Thank you so much for coming quick and fixing my 27 year old refrigerator inexpensively. Highly recommended.. read more

My built-in microwave stopped working. Yury had the microwave out of the cabinet, opened up, faulty part replaced, and back in the cabinet within a matter of minutes. With that special combination of accuracy and efficiency of only a true professional, Yuri got the job done, and fast. Even gave me advice on how to prevent the issue from happening again the future. True professionalism. read more

Very knowledgeable and helpful techs. They seemed genuinely concerned with helping us. They made multiple trips out to make sure they identified the real problem, instead of just what made them more money. read more

My fridge went out, and my oven. Boris repaired both, quickly at a great price. They are both working like new. Great price, great people, great company. Appliance Guard is the best company in the South Bay for the job! Ask for Boris, he is the best! read more

I wouldn't suggest you trust these guys to fix your appliances. I'm not sure they know what they are doing. They've been out here twice in the last year for the same error code on our washing machine. Both times la they've said they've fixed it. They fixed it most recently, for a second time, just over three months ago. Same error for the third time is happening again now and they refuse to help us without charging us, yet again. We've paid them twice for parts and service. Maybe their parts were second hand or refurbished? Maybe their fix was a band aid with no durability? All of these things play well into their weak warranty and customer service policies which will end up screwing you over, just like us. I highly recommend you go buy a new appliance before you call these guys. And if you don't do that, call someone else first. read more

Matt was great. We highly recommend this company. On time,mask on,very knowledgeable, parts on truck,estimate on point. We can't say enough about Matt our tech. Would use them again no worries at all.. Thank you Matt James & Robyn read more

This review is way overdue! Back in June, I dealt with a previous appliance company that I had used several times in the past and became terrible over time. Out of desperation I looked for a new company to come and fix my dryer! A few of my neighbors recommended Appliance Guard. I called them and they came the same day, pin-pointed the issue and came back a few days after to install the part. They assured me that if the part didn't work, I would NOT pay for it. The part didn't work and they ordered a second part. Within a few days, the came back to install it. Matt, their technician, was polite, prompt and pleasant to deal with. He repaired our machine without giving me the same old answer that I was used to by the previous appliance repair company of: "you more likely need a new dryer." They actually told me: "our goal is to fix it so you don't have to buy a new dryer." The service call was also cheaper at $55.00 and it gets applied to the labor and parts! It is very very hard to find reliable companies these days. I have tenants that rely on me to provide them with working appliances. Appliance Guard is my go-to place to take care of things! I highly recommend them!! read more

Within minutes of arrival they said the appliance in question (a washer) would need to be replaced. No problem. They then tried to sell us on servicing other appliances so we agreed they'd clean the dryer. Because the service call was for the washer, they could not possibly apply the service call fee ($85) to the dryer work. I can understand that policy in certain instances, but it seemed egregious in this instance, especially for the price of cleaning. In order to clean the dryer they required our equipment (vacuum cleaner) and supplies (paper towels). After they left it was easy to see dirt and lint in the area in which they were supposed to have 'detailed.' I expected better from a company with such positive reviews. read more

Yuri was great. The fixed our oven. However, next day we were having another problem & they didn't hesitate to come back out at no charge. Reliable service & Yuri was very nice! read more

It turns out the smell didn't go away. It was just wishful thinking. Almost like the reverse placebo effect. We got something fixed and wanted to believe the smell went away. So even though Boris said the smell that we are experiencing is burned gas. It was really bothering us still. I don't remember but I do think that Boris suggested we get the dryer vent cleaned after he did the repair and it was still smelling like gas. My co-worker knew exactly what I was talking about when I explained the smell. She had her dryer vent ducting cleaned. And she also quickly asked if the dryer vent ducting was really long (it's about 25 ft). She said the dryer vent cleaning company said they see this a lot with long dryer vent ducting. We just got our dryer vent cleaned out. They (California Air Services) said it's the worst they've seen. And the gas smell went away. Although Boris did tell me to check the dryer vent, I find it hard to believe that I had a bad gas valve and my dryer vent was clogged up at the same time. I still would like to believe that Boris was well intentioned. And it's possible he was correct that the gas valve was bad or just diagnosed it wrong. But I honestly could not tell the difference before and after his repair. I would think that he would know that since we are new home owners (so maybe the previous owner didn't clean the vent out) and the fact that the dryer vent is unusually long that he should first have recommended the dryer vent to be cleaned out. If my co-worker could learn that, shouldn't an appliance technician know this as well? But he swore it was a gas leak prior to fixing it. and when the smell didn't go away, he swore it was a burned gas smell. But I give him some credit for at least coming back. Because if he was a cheat, why would he even come back? Anyways I hope this helps someone. I'm not accusing this company of anything. But just be cautious. But that's why I'm lowering to 3 stars. If he was a cheat I'd lower it to 1 star. If he was correct, then he didn't full diagnose the problem or wasn't up front that it could be the dryer vent clog. And if he was wrong, again he doesn't deserve 5 stars. If it helps, I would probably call him for any other issues I have with appliances. But I would try to educate myself prior to calling him. I just didn't see anything online about this issue. read more

Mike was able to assess, order, and replace our ice maker. Very honest about the lack of quality of the parts. This was the second time we replaced ice maker. read more

As good as it gets. Michael and Boris are as professional as can be. Boris came out to our place and was very prompt, friendly and informative. The man knows his stuff. I was in the situation of trying to keep an old and trustworthy fridgerator going as long as possible. He gave me pro tips to fix small things. Came out and kept her going until finally, he said it was time. They even suggested which brands to get. They made suggestions on appliances that would probably keep them from repair calls from me. Who does that these days? You can tell these guys care about their customers and their neighborhood. Luckily, I have an oven and dishwasher looking a bit long in the tooth. Cant recommend them more. read more

I couldn't be happier with the service I received from Appliance Guard. I was referred to them by another company (that went out of business) and Yury came to my house on a Sunday to fix my washing machine. A part needed to be ordered and I was given a very reasonable estimate so I went ahead with it. Yury came back the following Sunday and installed the part. Both Yury and Boris were very communicative, on time and very professional. I highly recommend Appliance Guard!!!! read more

Boris helped me out a few years ago with freon cooling system. He came back to replace a part that controlled the voltage to compressor and his expert experience was so much better than replacing $$$ compressor. Its a great GE machine from when they made them sturdy and Boris gave it a whole new life. Works perfectly. And he gave us a covis discount on the part! Highly recommended Thank you Boris ! You rock. read more

Boris is the best. Quick diagnosis, accurate and fair quote, perfect expectation setting, and went above and beyond to source a critical part for our cooktop after discovering it was sold out everywhere. read more

First of all, thank you fellow Yelpers for your great reviews on Appliance Guard! Finding an honest, reliable, dependable appliance repairman has been a sad saga for us over these years (4 episodes of frig failure and loss of all contents). We were beginning to feel it was a conspiracy amongst repair places to diagnose a different problem each time, not to mention the rapidly increasing costs of service calls. Our search is over thanks to Boris and his team at Appliance Guard. I can only reiterate all the compliments of other Yelpers. Michael was so kind, understanding our concerns and efficient on our initial call. Boris called within the designated time frame, showed up on time, spoke with us honestly about our refrigerator and its shortcomings, allyed our concerns about the current problem, and expected lifespan. We're relieved we didn't need to spend $$$$'s on a new refrigerator, and only had to pay a minimal amount to fix our problem. Plus Boris patiently explained what we could expect over the next few years. No more refrigerator mystery! We are sharing his name and company with everyone at our Homeowner's Association board meeting. Boris and Appliance Guard are now our "GO TO" resource for any appliance repairs. read more

I never leave YELP feedback with the exceptions of when I have a very good experience or a very bad one. With this said, Appliance Guard was BY FAR the best appliance repair I have ever experienced. I have tried SEARS, Carters, etc. and none compare to the service o received today. I have been having issues with my dryer for the past couple of months. Nobody could figure out the issue and I paid several technicians to troubleshoot it and none could help me. I was planning on throwing my dryer away when do thought I would give a "mom and pop" company a shot. I'm so happy I did! I have to send a special shout out to the Appliance Guard technician, Mathew. He had exceptional customer service and was so knowledgeable. I didn't feel like I was getting ripped off at any point. He was diligent, precise, punctual, and not to mention easy on the eyes! He fixed my dryer with ease in one appointment. I will never trust another applicable repair company again. I give full recommendation to anyone needing appliance repair. read more

The business is simply great. Fast service, great repair employees and reasonable price. They will be my 'go to' from this day forward when I have a problem with any of my appliances read more