I need to add my own experience with Stan to the reviews found here. I first contacted Stan in July…read more2020 to do a dishwasher repair. He was prompt in responding by text, even if his all-caps text style is a little weird--not a big deal. I paid Stan the $99 fee to visit my house, and he informed me that the dishwasher would be more costly to repair than the unit was worth. He agreed to help find a replacement unit and install it, and the cost of that came to $603 for what was ultimately a bottom-shelf HotPoint dishwasher, which included the installation. I was just glad to have a new and functioning dishwasher, so this was all fine with me. Here is the reason for my negative review: my very new, less than a year old dishwasher keeps on leaking, and I have now had to have multiple service visits in the last six months to fix it. The service people showed me how the leaks have been due to faulty installation--first because the unit was not level when installed, and second because it was installed too close to the cabinetry which prevents the door from shutting all the way resulting in--you guessed it--a leak! So I am now in the same position as I was in last year: with a leaky dishwasher, and nearly $1,000 poorer. Thanks a lot, Stan. Maybe he provides a fine and reliable service for repair work. Maybe. But I wouldn't take the risk. There are plenty of other excellent repair services in Durham who can do the job for you. Don't go with Stan, and end up in the same position I find myself in.

Stan came out last minute to help me diagnose a leaky refrigerator right before I had to go on a…read moretrip. He was responsive, flexible, and helped me not only diagnose the issue but understand the common failure modes so I had a better handle on diagnosing issues like this in the future. He had a good attention to time / value and was even though the ultimate issue was a faulty liner that would have been too expensive vs. getting a new refrigerator (mine was already 10 years+), he helped address my immediate concerns about stopping the leak and left me with good recommendations.

Mr. Morrison Returned my phone call within an hour and did everything he promised and showed up the…read morenext day on time, fixed our dryer and honestly we couldn't be happier. I highly recommend the use of his services if you need an appliance repaired.

Steve's awesome! …read more Quick response to voicemail, Steve's very (in all of these): nice, helpful, professional, knowledgeable, honest, forthright, and trustworthy. Simply put, after my first dealing with him only recently, there is no other appliance repair company in my book, period. Thanks Steve, you earned a permanent customer!

Excellent customer service. Very helpful fixed the washer that I saw desperately needed working. He…read morefixed it or another "repair man "did not.

I had the best customer service experience today. After another repair man came out to "fix" my…read morewasher, it was "not" fixed. It was suggested by Cash's Appliances to contact Endicott's Repair and I am so thankful they did! Brian worked me in without a delay! He diagnosed the problem, got the part, and repaired my washer the same day. He did an amazing job explaining the issue and gave a solution! VERY THANKFUL! Highly recommend! Oh, very refreshing to deal with an honest repair person!

I have used Reliable Appliance Repair on a couple of occasions. Steve Albano is a super nice guy…read moreand a pleasure to speak with. He did a re-build on my very old Maytag dryer and performed the work correctly the first time. On another occasion, my dishwasher went kaput and he gave me a tip on an Amana unit the was on sale at Lowe's. I went and picked it up and he made all the connections quickly and affordable. I will continue to use Reliable Appliance in the future.

Wow! I'm blown away by Steve and his approach to customer service. He is always my first point of…read morecontact with any appliance issue or repair. Today we have a leak in our dishwasher and I sent him a text message. Within minutes he called me and he was helping me troubleshoot the problem. Turns out I probably need a New machine instead of a repair. That is based on the age of the machine and leak issue. Steve spent nearly 20 Minutes on the phone with me helping me troubleshoot and diagnose the issue. I have not experienced many appliance repair folks who will spend that amount of time helping someone- knowing that they might not even need his services. He goes above and beyond the call of duty and lives by a motto of customers come first. Steve, thanks for all you do to help customers!!

These guys are absolutely amazing. They are supremely competent, have excellent communication, are…read morepunctual, have fair prices, and are some of the nicest most trustworthy guys you will ever meet. We have used them twice: once for an A/C issue, and once for a dead refrigerator. They are my go-to guys for stuff like this. I would have awarded more starts if possible.

ADVANCED APPLIANCE & AIR REPAIR I cannot recommend Advanced…read moreAppliance and Air Repair highly enough. As a homeowner and the owner of a rental property, I have had more than a few instances where I had to call in help to fix an appliance. I have used this company over the years to repair a dishwasher, dryer, fridge, and oven. I have always found them to be responsive to requests for help, prompt in providing service, knowledgeable about the appliance they were asked to repair, and willing to explain what the issues were. They showed up exactly when they said they would and (upon request) called ahead to let me know they were on their way. I am currently using a home warranty program. Recently I had a problem with my dishwasher and the home warranty program sent out a technician from a different repair company. They did arrive promptly but kept changing the diagnosis and said they could not repair the dishwasher because the part was no longer available. I insisted on a second opinion with the home warranty program and specifically requested they send Advanced Appliance. Advanced Appliance were able to diagnose the problem and fix my dishwasher. Thank goodness the home warranty program utilized the services of Advanced Appliance and Air Repair. I now know I need to request them up front any time I have any issues with any of my appliances.

Jose was excellent - fabulous communication and fast fast fast! Not only did he get the job done…read morevery quickly and get our dryer back in working order, but he also cleaned it and fixed our laundry room door while he was there. Great prices, too! He should have 5 stars on Yelp - that review from Rob is someone that is not even in NC! Call Jose - you will not regret it.

Awesome!!! From calling to schedule an appointment to repairing my front load washer...timely 90…read moremin. I would recommend over and over Jose. He knows appliances and he is responsible from an expense. If you need your home appliances fixed give him a call.

Jonathan communicated quickly and an appointment was made in a timely fashion. He was punctual,…read morevery professional, and friendly. He solved our problem with our range quickly and took care not scuffing up our wooden floor. His flat rate was very reasonable considering 4 other businesses said they could not help us. This young man is honest hardworking, very professional and willing to help no matter what the time or day. We highly recommend him for your next project!

In the beginning I thought I found the appliance repair person I would use going forward, but after…read moretwo attempts to fix my washer and me sending a text explaining the continued issue and calling, no response. Cost me $300 for absolutely nothing. VERY disappointing

Jason was very professional while learning about our LG clothes washer issue (displaying an "OE"…read morecode scheduled an inspection ($75) called 20 minutes prior to appointment to advise his ETA and upon arrival quickly got to work diagnosing the problem ($84 discharge pump motor had failed). We asked if the door to tub seal could be changed and Jason agreed and completed the repairs very quickly. Overall this was a rewarding experience and our 16 year old washer issue working once again !! Hurray !!

Jason is professional, extremely knowledgeable and very fair. He has exceeded my expectations! Give…read moreJason a call you will not be disappointed!! WW