Excellent customer service. Very helpful fixed the washer that I saw desperately needed working. He fixed it or another "repair man "did not. read more

I had the best customer service experience today. After another repair man came out to "fix" my washer, it was "not" fixed. It was suggested by Cash's Appliances to contact Endicott's Repair and I am so thankful they did! Brian worked me in without a delay! He diagnosed the problem, got the part, and repaired my washer the same day. He did an amazing job explaining the issue and gave a solution! VERY THANKFUL! Highly recommend! Oh, very refreshing to deal with an honest repair person! read more

Highly recommend! (I've even recommended Endicott's to family members.) In 2014, Endicott's fixed my Frigidaire Gallery refrigerator, microwave, and dishwasher on factory warranty at my home in Apex, NC. They had all failed shortly after I bought them, and Brian got them all up and running great. In June, 2023, my Samsung washer failed, and I called Endicott's. Turns out, it was a bad pump, with impeller blades all broken off! The washer was outside of warranty. Brian fixed it, and it runs great again! Can't recommend Endicott's enough. (Plus, they're a family business and they remind me of my grandparents' family HVAC business that I helped out in when I was a kid. Good people!) read more

They refused to complete repair of my range. After leaving me waiting several weeks they dropped the appointment. Technician acted like a Prima Donna. I cannot understand how Electrolux can recommend them fir warranty work. read more

I called Electrolux for warranty service on our Frigidaire refrigerator, and they tasked Endicott's Repair again with the job. My experience with them was just as fantastic as it was the first time. Bryan was again the technician who came. He is extremely thorough and there's no doubt he knows his job. Also, Kimberly, the office manager who handled all communications with me was wonderful and caring. They will definitely have all of my appliance repair business once things go out of warranty. read more

I recently bought a Frigidaire refrigerator. The unit stopped working so I called Frigidaire and they set me up with a service appt with this company. This company refused to come out because they were 2 miles out of their service area!!!!! 2 miles!!!!!!! Now I'm back to square one and will have to call Frigidaire to make another appt for this warranty work. So frustrating that this company who obviously works with Frigidaire wasn't willing to work with me. read more

I feel lucky to have been referred to Endicott's Repair by Frigidaire. Bryan is a true craftsman when it comes to appliances. I have had him work on a dishwasher, fridge, dryer, and stove. He is knowledgeable and doen't just swap out parts but finds the root cause of the problems too so that problems in the future are eliminated. My dishwasher was behaving like it was intoxicated. After Bryan replaced the mother-board and adjusted the door it is no longer maddening and operates as intended. Great customer service on the phone too. Scheduling is easy. read more

I was referred to Endicott's Repair recently by Frigidaire's customer service since my washer was still under warranty six months after purchase. Initially, everything seemed fine. They reached out to schedule a fairly speedy service and initially diagnosed the problem over the phone - drain pipe clog. I asked the lady if this is something we could do ourselves since it sounds simple but she said, and I quote, "Yeah if you want to get your arm or hand chopped off." I'm not a technician but this seems highly unlikely. The technician showed up as scheduled and, sure enough, found a sock in the pipe. He really didn't run me through the steps so I cannot be for sure what he did for the entire length of time he was here - some thirty or so minutes. Since these clogs aren't covered by warranty, they charged me a hefty $100 diagnostic fee, $100 in labor, and a $31 mileage fee. Technician left and the machine seemed to be working, at least initially. Prior to this service, cycles would pause and would never finish. After the service machine seemed to work fine until I tried to run the Bulk cycle - it would never start. In addition, before I got the machine serviced, cycles ran up to 50 or so minutes and after the service, cycles run up to 67 minutes. Almost seems like the washer was reprogrammed if I were to make a wild guess. Third problem I encountered - there's no warm or hot water. I didn't have the time to call Frigidaire sooner to address this so I finally reached out to them some 40 or so days after the service. Two customer service reps I spoke with advised that Endicott shouldn't have charged me a diagnostic or mileage fee. This really got my steam going so I went back and forth with Endicott to argue these findings. To make a long story short, this is the worst company I EVER dealt with and I encountered a few bad ones. They have no clue of what customer service should be. The woman I spoke with refused to have a conversation or have a conference call with Frigidaire to clarify this. She completely ignored my claims that the machine does not work proper since their "fix." To make it worse, I found out that there is a service nearby in Raleigh so the mileage fee Endicott's Repair charged could've been easily avoided. This is a strike against both Frigidaire and Endicott's Repair since Frigidaire scheduled the call without consulting with me or offering other options. I know better for next time, hopefully. Finally, according to the owner's manual for the washer in question, warranty does not cover the following, among other item: "11. Surcharges including, but not limited to, any after hour, weekend, or holiday service calls, tolls, ferry trip charges, or mileage expense for service calls to remote areas, including the state of Alaska." I live in Raleigh, NC and this service is located in Youngsville, NC. You can judge for yourself who lives in a remote area. I am now waiting for another servicer to shop up in December to hopefully finally fix the washer. If I were you, I would seek alternative options. This company did not seem sincere or decent, nor was their service quality acceptable. Even if they are right in charging me what they did, there is a right way and a wrong way to go about things. Endicott's Repair simply didn't deliver any value. read more

I would NOT recommend this company. Our dishwasher was not draining or heating properly. Had them out and was charged over $200 for drain cleaning. Still not working.They told my husband that they told me another visit may be needed?!? He never told me that! He was confident it was fixed the FIRST time! Had them out again, spent over $200 for parts and labor. Still not working....they told us that we need another part that would be almost $400!!!! At this point, we could have gotten a new dishwasher. We had another great company out who told us they should have fixed this issue the first time, and should never have charged us for more visits/labor! We feel taken of our hard earned money, and now have to purchase a new dishwasher. We asked very nicely for some sort of refund toward this, and was blown off several times with them explaining what was "fixed". The worst part is Sears referred them to us, or I would never have chosen this company to begin with!!! read more

When the gentleman came out to diagnose my washer, he was very professional and courteous. He told me he would have the part ordered that I needed and be back in a week. I called a week later and the woman who answered the phone said she would find out what happened to the part and call me back. It's been another week and I've called every day for the past 5 days. I've left message after message with no response. This is unacceptable. Frigidaire called them with the same response.... nothing! read more

Electrolux referred us to Endicott's for a dryer repair. The gentleman who came out told us that it was the steam valve that had gone bad on the dryer, and that he did not have the part necessary for the repair on his truck. He said that he would order it, and come back in a couple of days when it arrived to finish the repair. He then charged me $124.90. After 4-5 days I called Endicott's to inquire about the part & the repair. I got their voicemail, and left a message. The next day, after receiving no response, I called again and left another message. This went on for a week. The following week the gentleman finally answered his phone (I believe it's a family business, the wife usually answering the phone, as you can often hear sounds of a family in the background). He told me that they had been unable to answer the phone because his wife had been sick, and the steam valve was not available yet. After another week of this I called Electrolux. They sent an Electrolux repairman from Charlotte to complete the repair at no charge, as apparently Endicott's should not have charged me until the repair was complete. The Electrolux repairman documented all that had transpired, and told me that Endicott's would be taken off of the Electrolux list of approved service providers as a result. I don't know if this happened. read more

I was referred to Endicott's Repair by Electrolux, who mistakenly thought that they were an authorized provider for Electrolux. Unfortunately, there doesn't seem to be an authorized Electrolux provider in this area, maybe not even in the state. Kimberly Endicott was very patient in explaining the situation to me (which Electrolux had not done) and made several phone calls to Electrolux trying to help me to identify an authorized service provider. Both she and I were unsuccessful and the best that Electrolux could do was to connect me with a service that came up on Google as "Top 327 Complaints and Reviews." I decided to forego the warranty service and asked Endicott's to do the repair. Although they're located an hour from where I live, they came within a day, I think, to assess the situation, and immediately ordered the part I needed. Kimberly went out of her way to find the least expensive source for the part and to get it for me quickly. Their pricing was more than fair. Brian Endicott was friendly and professional and made the repair efficiently. I asked his advice about another repair--something they don't do--and his recommendation was very helpful. I will definitely call them again for any appliance repairs that I need. This is a family owned and run business and both Kimberly and Brian were extremely considerate of my needs and the frustration I had with Electrolux. Both of them are very knowledgeable and customer satisfaction is very important to them, which is more than I can say about any of the other service providers with whom I dealt about this problem. read more