Wish I would have looked here first, would have saved a lot of money, headaches and time off work…read more They got me for $800 before I realized they were a scam. My whirlpool refrigerator was not dispensing ice or water. We paid the service fee, they blamed my R/O system. We called our R/O company, paid an other service fee and they said everything was fine. Get appliance pro back and this time they say it the control board. Another $700. Ordered it, came back to install and was here 2 hours trying to get it to work. The tech said he had to reprogram/rewire the new board in order for it to work. Mind you, 3rd visit here as well as the R/O company = 4 days off work. All of a sudden, it quits making ice. Call them back and the same tech says the dispenser was frozen because he had the door open too long when he was here... ok sure. 3 weeks later, no ice again. Come back today, visit 5, and tells us the fill tube heater is out and it will cost $2210.98 to repair. Serious??? That's $3000. They really must have mistaken our kidnesss as naïveté. Tech then has the nerve to tell me that is probably what caused the board to go bad, (even though it was still making ice before the board was replaced). Why wasn't this discovered during the diagnostic we paid for?? No ice issues before the control board and the tech's rigging of it to make it work. That's most likely what caused the short, Shame on you for trying to get us to pay for your techs incompetence. Scam business! Avoid them at all costs!!

They did not show up during their 3 hour window. I found someone else. Saved the $100 they were…read moregoing to charge me for just showing up though.

Amazing customer service! I'm in the middle of a remodel and working with our contractors & kitchen…read moredesigner appliances were all ordered from another region supplier in January 2022. 5 months later I'm told that my oven won't arrive now until Feb 2023 and not much they can do about it. My cabinets were custom built around the appliances ordered, but not having an oven/microwave for over a year? Was simply unacceptable & I original seller didn't seem to have any solutions. I callled Nasons to see what they might have stock or able to get stock sooner but other brands had different measurements and I was stressed about it fitting. Within 2-3 hours Nason found my oven in Cincinnati- drove over the weekend to pick it up & installed it 3 days later. Above and beyond service- thank you so much! Exceeded all my expectations-

The best store in the area to buy appliances. Selections, fantastic customer service &…read moreknowledgeable staff!! My rep, Ryan listened to my needs & stayed within my budget. You won't be disappointed.

Very disappointed because NO HUMAN can answer a phone call seeking help with a computer transfer…read morethat was supposedly completed! NOT!!!

My husband enjoys Best Buy so we drop by at least once a month. Employees are friendly and they…read morehave an entire appliance section. Most recently I picked up a nice coffee bean grinder as I refused to purchase it from Amazon. If you find a lower price elsewhere then they will price match for you.

First and last visit here. Sales person acted as if I was annoying her (as she was helping other…read morecustomers). It was as if my request for bath lighting was not important‍. I walked out as she told me to just go to their website.

From the owner: Since 1949 Lee Supply has provided the highest quality of products and services to customers…read morethroughout the mid-west. Building on the principals of Lee Supply Founder Herb Lee, we are committed to providing superior customer service. As you wander through any of our showrooms, chat with our top industry Design Consultants to help discover possibilities for your kitchen and bath, or catch a cooking demonstration. With showrooms throughout Indiana and Ohio Lee Supply helps professionals and homeowners find the perfect products to bring their dream kitchen and bath to life.

I placed an online order and it was ready in a reasonable time frame. As I arrived, I waited over…read more14 minutes at the order pick up. I checked in but no one came. I finally walked over to another register and was taken care of promptly. 3 stars because employees were standing around on their phones and conversing instead of offering help. With the prices at a premium at Lowe's, I highly suggest being more customer focused especially since the store is always so empty.

I needed a new oven. I admit I am probably not as thorough as I should be when I am choosing a…read moremodel. I got it on Tuesday, December 30. I was pretty busy on December 31 & January 1 because of the holiday. I was barely home. But on January 2, while I was home and nursing a hangover, I looked over at my new oven and thought that the display was rather small. I walked over to it and did not see a clean button. So I got the instructions out to find out how to start the self cleaning function. This was $1000 oven, and there is no self cleaning function!!?? I had no idea they even made ovens nowadays that don't clean themselves. So I called the 800 number, and long story short they told me since it was past 48 hours, and I did not use a Lowe's credit card, and because it was installed, I am stuck with the oven I bought. I repeated to the rep on the phone, you're telling me that the oven I just bought and was delivered on December 30, three days ago, while the past two days have been a holiday is not returnable and there's nothing you can do? And he said yes, there is nothing I can do and said if he did start an exchange, he would potentially lose his job. So we ended the call, and I just accepted that I'm going to have to get down on my hands and knees and clean this oven like it's 1970. The installation guys did not use the gas piping that was purchased with the oven because they said mine was sufficient, so they told me I could take it back to the store for a refund. So I did. And when I mentioned to the girl at the return counter that I was shocked this oven did not have a cleaning function and I tried to return it, but was rejected, she said, let me get my manager for you. Within 15 minutes, Sara arranged delivery for a similar oven and also arranged for the one I purchased to be picked up. She didn't charge me a restocking fee. She didn't charge me another delivery fee. I just paid the difference for the oven which was about $70. When I called Lowe's customer service, they did not suggest that I check with my local store. I'm so glad that I did. I honestly didn't think it was going to make a difference, but I figured the worst they could say was no. And now I have a very similar oven that cleans itself. The rest is in the dishwasher! Thank you, Sara and thank you to Lowe's for making me a very happy girl.

Great selection of quality items and easy returns. Employees will walk you to items that you need…read more The value here is in the quality of the merchandise. I usually find what I need here with one stop.

Definitely not my favorite location. I was looking to get a LG dehumidifier and Walmart had it…read morecheaper but customer service refused to price match because they don't know if Walmart has it in their brick and mortar location. This was unfortunate because two employees had to fish the dusty unit from the very top shelf via ladder and it took them quite a while to source the ladder. A lot of time was wasted and because customer service refused to price match -- I ended up making the purchase elsewhere for cheaper.

My parents ordered two couches, a chair, pillows, and a rug from this location back in August…read more Everything arrived in a timely manner except the two couches. At least eleven phone calls later (possibly more; they couldn't remember them all!), many many false promises from employees that the couches were on their way from the warehouse (or being build or on the truck, etc.), my parents were FINALLY informed at the end of November that the couches hadn't even been built yet! The delivery date for the couches has been pushed out at least three times! At this point the couches won't even be done being made until mid December. Apparently these specific couches are very popular! A manager has blamed many of the employees for not knowing how to read the computer. One employee even told them, when asked by my parents for a corporate number, that it "doesn't exist," that there isn't one that they can give out. My father later found one online and was able to reach corporate. My parents were initially only refunded the shipping costs, but have since been told they will be credited more money.

I ended up going to both locations today and I was pleasantly surprised. I first met Jennifer who…read morewas very informative, yet gave me no pressure to buy. She did direct me to the mall location so I could get a better idea of what I was looking for. That is where I met Sean. He was so sweet to me, like he treated me like family. He asked all the right questions and was 100% honest. I feel I paid a great price for the sofa I bought today. Edit: the sofa I bought was on backorder, which was fine. I was told once it came in, I would receive a call to set up my delivery time. Well today I received a call saying they were in the area and wanted to deliver my sofa. I'm at work until 10pm. Then he offered tomorrow, but again, I'm at work till 10pm. He then offered to call me later today to set up delivery time, but I'm at work till 10pm. I personally feel that it would of been a lot easier to set up delivery time before trying to deliver it to my house. 2nd Edit: well since no one took the time to arrange a time for my sofa delivery, I decided to take it upon myself. So I called the store and spoke to a confused man. Then a different man came on the phone and asked if he could call me back later. Weird, but ok. Then the first man came back on to take down my name number. Yesterday they were all about delivering my sofa, now today it doesn't seem to be that big of a deal.

Aaron's Furniture in Merrillville is seriously the Worst One I've ever been to. Customer service,…read moreTRASH. No one wants to do their job. Always putting any phone call with a question on an employee that's "not in today" in order to not deal with the issue at hand. I literally had to go up there to get anything done. Then their delivery men are a joke. They didn't even have the correct tools to assemble the furniture for one. For two, I provided them the correct tools to assemble said furniture and still stripped out heads and STILL left everything finger tight. So I had to reassemble everything myself. On top of that, they forgot to bring 2 of the 8 pieces which took another 30 days to receive and then when they did come in they tried to tell us it was not on our lease agreement. Lastly, we leased an eight-piece, but since two pieces were forgotten, they tried to charge us for an eight-piece outfit PLUS two additional items equaling more than the total of the eight‐piece we originally ordered. Worst service ever!