I saw that the Bosch 800 24" dishwasher was on sale at Homewise Appliance for $999 as part of their…read moreMemorial Day sale. This is cheaper than anywhere else. I called my local branch, I was informed that there was even a $200 rebate from a Bosch and HomeWise appliance partnership and an additional $50 install rebate from shopping local rather online. Including delivery, haul away, parts, and install, my total was $1350 (out the door price)-200-50=$1,100. A steal of a deal especially when other places charge $1350 +tax when on sale with no rebates or install. My customer service rep, Ling Wang, also informed me of an included deal of a free 10 year major component warranty fulfilled through AllState and a 3 month supply of dishwasher pods. Additionally, if ordering through the local branch, I was informed that the local branch would handle processing the warranty on my behalf rather than ordering fully online and having to go through the HomeWise 800 number. Ordering local is the way to go. Ling was extremely professional and sent me an itemized receipt after our call. . I was able to have it delivered just two days after my order. When the delivery day came, the estimated time window was from 2-6 pm. They called me prior to their arrival at 2:30 and confirmed the address and time. When they arrived, they took apart my old dishwasher and were careful to get it out and even uninstalled the under cabinet pull out trash can to get better access. After uninstalling and hauling away, we had around 10 minutes to clean behind the washer area. They quickly installed the new dishwasher and that whole process took under 30 minutes. When including testing, clean up, and even the reinstallation of my trash can, the whole process was 1 hour. It was a lightning fast install. Overall, the process was so smooth and was a great deal. I'd come back here for any future appliance needs.

The service provided by Derrick Nguyen was excellent. He answered all of our pertinent questions…read moreregarding our GE Side-by-Side refrigerator/freezer which was on sale versus what we saw online! The overall selection of equipment is huge, something for everyone. This was the second time we purchased from Homewise Appliance. The installation was on time and the old unit was removed quickly. The installation team was professional and made sure everything was working properly, icemaker water line was setup and checked before pushing refrigerator into its space. I highly recommend this store for all your kitchen and home equipment needs. Best value in the South Bay.

They fixed my dryer as soon as they were able to get the parts. I was informed by mail and text of…read morethe status of the whole process.

When our Samsung dryer started squeaking and shaking like crazy, I thought, "Um, something must…read morehave gone askew!" LOL. So I started my research and Dryer Emergency came up and Mary's About Us was very endearing. I appreciated their swift response and that they are a small biz, which I love supporting. First they replied with a probable cause for the noise and set up the appointment for the next day. Our technician, David (super friendly and knew exactly what the issue was, idler pulley was worn, and showed my hubby), had the part with him and got the fix done in less than an hour! And the pricing was very reasonable! Wow! I need to do a load of laundry for a trip so now I can do it without worry my dryer will explode. LOL.

Excellent business! This is our appliance store now…read more We bought our fridge here awhile back. Came back for a new dishwasher recently. We were in and out in about 15 minutes. All the units are fully functional with maybe some minor cosmetic damage and the prices can't be beat! There isn't a huge selection like you'd find at some big appliance stores, but that's fine with me - fewer choices makes it easier to just pick the best option and be done with it. They're full service too - delivery, installation and removal of the old appliance. Rafael is friendly, courteous, and answered all of our questions. Customer service is top notch!

Rafael and Rosie were both amazing in helping me scope out a washer and dryer unit for my new…read moreapartment. The price was very reasonable for top-of-the-line units from LG, and the installation was speedy and stress-free. I'll definitely be coming back to Infinite Appliances for all of my future needs!

Aaron and the guys at Pro Appliance came to remove my Sub Zero so we could have flooring installed…read more They also came back to put it back in. They professionally reinstalled it, replaced the supply line and made sure everything was level. They also noticed that the flooring guys didn't reinstall the dishwasher correctly so I asked them to fix that. It was never going to work the way it was. It was a nice catch on their part and they were willing to stay longer to get it installed correctly. Nice job guys! Also their scheduler, dispatch and tech tracking is all top notch. Everyone I dealt was professional and courteous. They even squeezed us in on short notice.

You would think that the objective of a small business is to make money (or at least stay in…read morebusiness). With that attitude, I'm surprised that they are still in business under Dathan's leadership. Long story - I bought an induction cooktop at Airport Appliance (AA). Their in-house installers couldn't install it for some reason. I was referred to this third-party vendor. My sales associate (SA) had them contact me and I was on the phone explaining the situation with Dathan. I would say his customer service is great when he is trying to sell you his services. He was knowledgeable. Brought up how his installation prices were a little cheaper than AA. He even told me they used to be the in-house installers, but AA wanted them to wake up at like 4am to pick up the product at their warehouse and then go install it. Since they were all family men, they decided just to be the go-to if AA couldn't do it. We talked on the phone initially on Aug 18th (see pics for call log and minutes). We went over what was going on and there was some confusion with what was the actual problem. He said he would contact my SA to see what the issue was. Dathan also sent me out two initial quotes to look over and e-sign. My SA got back to me and said that they talked and wanted pictures of the wall behind my oven. I sent them and he said I would need a junction box installed and Dathan's company could do it, but it was going to be expensive (please see pic). After looking for other vendors, we decided to go with Proappliance because they were already recommended. I called back Dathan on Sept 11 to make sure we were on the same page before I signed the quote. He asked me to refresh his memory about what needed to be done. I told him that I knew it would probably be expensive, but I just wanted it installed no matter what the price. I signed the more expensive of the two quotes expecting it to be more in the end. The quote had included electrical work. I didn't want an on-site review because we already knew what needed to be done. Our in-home installation day comes and the two workers arrive. My husband was there to greet them. I was working so this is all hearsay from him. The installers said that we needed an electrician to come by in order for them to completely install the unit. My husband called me and I was so confused. I had specifically told Dathan what the issue was. At no point did he tell me that we needed to have an electrician come out to do that part before they could install. The installers said that they could still do it, but the electrician would have to finish the work and there was no guarantee that he would undo any of the work that they would have done. In that case, I declined the installation. My husband said that the interaction was very cordial. One of them even asked my husband if he could take a picture of my Beware of Dog sign. They told us that there was a 75 dollar fee for the on-site consultation, but my husband said that he wouldn't pay that until we got things squared away. There must have been some kind of miscommunication because we were told that they could complete the electrical work and installation. I get a call and voicemail from Dathan. A little bit later he emails me a bill for $95 dollars ($20 more). My husband wanted to talk to him. When he called him, he could already tell that Dathan was on the defensive. We would consider him confrontational and basically tried to blame it on me (the wife). He stated that he remembered that he told me we needed a circuit breaker, but that ridiculous because we wanted a one-stop shop and would never had hired him if he couldn't complete the whole job. They went back and forth for a while, and sometime during the conversation he asked my husband to recall what happened that day again, and my husband ask him how he was able to recall a conversation that happened a month ago, but not one that happened today? Things just didn't add up. I feel like he got so fixated on getting paid. I just spent 3k on a cooktop so 95 dollars is not important to us. It's mainly the principle behind it. I would think that you would want to have the customer satisfied so they keep coming back to you and referring friends for your services. In the long run, he got his 95 dollars, but lost out on at least 4x that much on the installation and thousands more on possible referrals. To me, the best case scenario would have a been a simple phone call to say there was a misunderstanding, and we apologize that we couldn't install your cooktop, but we have a list of trusted electricians that can help you, and afterwards we can come back and finish the installation. A portion of the 75/95 dollar fee could be used towards the installation in order to give the customer an incentive to return. Obviously he doesn't think that way and now we will never be using his services again. I will also be telling my SA at Airport about my experience with him.

5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

Our fridge was on the blink and we called De Anza appliance. They were able to send someone next…read moremorning 8-12 window. The tech came promptly at 8. In 5 mins he had diagnosed the problem as a faulty compressor. Unfortunately repair would cost more than the fridge so his recommendation was to buy a new fridge.

Appliance Repairman Bay Area was immediately responsive to our sliding glass door broken handle…read moreservice call. They were able to quote the job and schedule an in-home visit the next day. John and Luis of A1 On Track arrived and were both pleasant & professional. They quickly & efficiently replaced the sliding glass door handle for us. One year warranty for door handle was included. Very satisfied with this service.

Wow! Thank you for same day service from Yuri for troubleshooting our 6 y.o. washer...we thought…read morethe worse as our adult daughter was doing a late washer load last nite & said "water was coming out & she saw water spilling our and smelled smoke...." Well, if you don't clear the drain before starting a washer load, it will backflush & overflow...! Appreciated the fast response & same day service & troubleshooting time to resolve. Appreciated that they charged only the minimum for service call. Would call them again!

I initially booked them to install a LG pedestal washer under my existing washing machine, but I…read moretotally forgot to tell them I also had a regular pedestal for my dryer. When the team arrived, they were incredibly fast and professional, kindly taking care of both installations without charging any extra labor! The overall price was very reasonable, which just included a fair fee for the new water hoses they provided. They worked quickly, did a fantastic job leveling the machines, and provided great customer service. 5-star experience!

Rufat was very quick to respond to my request for service for my refrigerator that had stopped…read moreworking after a PG&E outage. He arrived during the window of availability and was able to diagnose the issue with the main board. He had to order the part since there wasn't one nearby and he showed up the next day to install. He also caught a slow water leak and changed out the hose. Highly recommend SimpleFix Appliance repair. Will use again if needed in future.

We are constantly being told, "The main sales person is busy with another customer" and when…read moresomeone can help us, there's always a reason why we aren't the priority. One man said, "I'm changing jobs so I can help you now but not next time." Separately a very helpful person on the floor said, "I'm not really supposed to help you but I will" because of her title or something. Yet she spent much time with me and was a huge help. She knew the answers. She was super awesome. She made the project list perfectly. Then someone who was assigned to help with my project list was dismissive helping me like I was wasting her time. She actually said, "Just change the list yourself" for a pricey order. I had asked her to read back a 3 product numbers. She was not happy with this. You'd think for something that high of a money amount she'd be more willing to offer help. So the showroom and products are super nice. The sales people seem qualified but the vibe is... I'm literally NEVER a priority; I'm wasting their time. They are just doing it as a favor and one-off. They like when you make your own list in the portal, double check it by yourself and set up formal scheduled meetings with the right people to get feedback. Dropping in with no appointment is hit or miss.

Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

Excellent experience working with EccoChill. Dmitry is an honest, competent and highly skilled…read moretechnician. I will not hesitate to recommend his services to anyone needing a professional appliance repairs.

Dmitri, the owner, was incredibly knowledgeable, honest, and professional, not to mention…read morereasonably priced. He promptly identified the problem when our fridge stopped cooling and was transparent with regards to which part- in this case a fan- needed to be replaced, as well as how long it would take to arrive. Dmitri also did an excellent job of identifying the problem with our dishwasher door latch and quickly fixed that as well. I greatly appreciate that he is willing to inspect your appliances and diagnose any problems as a complimentary service. Nobody else does that and it's a testament to his integrity and expertise. What more could you ask for in a day and age where it feels like everyone is constantly trying to upsell you? I would highly recommend Dmitri of EcoChill for all of your appliance repair needs.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read more So disappointed, in fact, that I intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided it made more sense to replace it than repair it. While searching Craigslist, I found San Jose Appliance Store and an oven that seemed to fit my needs. I contacted the company, and Anthony responded promptly. We agreed on a price and arranged delivery. I noticed from the online photos that the oven needed a replacement handle, which I considered a minor issue. Unfortunately, I later discovered that the problems went far beyond cosmetic wear. The oven was delivered quickly, which I appreciated, and my old oven was hauled away--for an additional fee. However, after installation, the front burner would not ignite properly. When it did eventually light, it often released gas into the kitchen first, creating a strong odor and what I believe was a potentially dangerous safety hazard. To their credit, the company did send someone out to inspect the stove. The repair technician, whom I believe was Anthony's father, was courteous and even waited 15 minutes while I picked up my son from school. Unfortunately, the repair itself was unsuccessful. During the service visit, brake cleaner was sprayed inside my kitchen while the technician was attempting to repair the burner. Brake cleaner is an industrial product intended for use in well-ventilated areas, and the odor lingered throughout the house. Both my wife and son complained about the fumes, and my 9-year-old later developed a headache. Whether related or not, the situation was concerning and certainly not something I expected during an appliance repair. A day or two later, I followed up with Anthony regarding the status of the repair. He assured me the matter was being handled. Then, at approximately 6:30 pm one evening, I received an unexpected knock at my door. Anthony's father had arrived unannounced with a replacement part. Unfortunately, it turned out to be the wrong part. At that point, I decided to investigate the issue myself. After spending considerable time with GE's parts department, I learned that the serial number listed in the sales advertisement was incorrect. Once the correct information was identified, I discovered the stove was also missing two shelves and required a replacement handle. I ultimately spent approximately $70 on a new handle and another $80 on replacement racks. However, I was unwilling to spend an additional $210 on a burner assembly after already investing approximately $1,000 in the appliance. Unfortunately, I cannot provide an itemized breakdown of the charges because the company mistakenly provided me with another customer's invoice instead of my own. When I raised these concerns with Anthony, his attitude changed noticeably. He stated that I had purchased the stove "as is," even though it came with a 30-day warranty. He further suggested that the missing racks and defective burner were merely cosmetic issues and accused me of "trying to demand money" from him. At one point, I was told, "You can tell your wife to buy a new handle." To be clear, I have never demanded money. My only request has been simple: provide an oven that works safely and as represented. I even suggested that the company purchase the correct replacement parts from GE and have them shipped directly to me. That request was ignored. Anthony later mentioned the possibility of a trade-in arrangement to resolve the issue. However, after briefly raising that possibility, I received multiple messages indicating that no exchange would take place. Nothing further was done to address the problem other than providing me with his father's phone number for yet another repair attempt. By that stage, my confidence in the repair process was gone. Adding to my frustration, I later visited the company's website and discovered that the oven I had paid to have hauled away was being advertised for sale for approximately $500. In other words, I paid the company to remove my appliance, only to find it listed for resale. At this point, I have decided to purchase the necessary burner myself and hire a qualified appliance technician to properly inspect and repair the stove. This has been an expensive lesson. I hope sharing my experience helps other consumers make a more informed decision. I was not looking for a discount, a refund, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty.