I saw that the Bosch 800 24" dishwasher was on sale at Homewise Appliance for $999 as part of their…read moreMemorial Day sale. This is cheaper than anywhere else. I called my local branch, I was informed that there was even a $200 rebate from a Bosch and HomeWise appliance partnership and an additional $50 install rebate from shopping local rather online. Including delivery, haul away, parts, and install, my total was $1350 (out the door price)-200-50=$1,100. A steal of a deal especially when other places charge $1350 +tax when on sale with no rebates or install. My customer service rep, Ling Wang, also informed me of an included deal of a free 10 year major component warranty fulfilled through AllState and a 3 month supply of dishwasher pods. Additionally, if ordering through the local branch, I was informed that the local branch would handle processing the warranty on my behalf rather than ordering fully online and having to go through the HomeWise 800 number. Ordering local is the way to go. Ling was extremely professional and sent me an itemized receipt after our call. . I was able to have it delivered just two days after my order. When the delivery day came, the estimated time window was from 2-6 pm. They called me prior to their arrival at 2:30 and confirmed the address and time. When they arrived, they took apart my old dishwasher and were careful to get it out and even uninstalled the under cabinet pull out trash can to get better access. After uninstalling and hauling away, we had around 10 minutes to clean behind the washer area. They quickly installed the new dishwasher and that whole process took under 30 minutes. When including testing, clean up, and even the reinstallation of my trash can, the whole process was 1 hour. It was a lightning fast install. Overall, the process was so smooth and was a great deal. I'd come back here for any future appliance needs.

Terrible experience from start to UN-finished since our order resulted in a cancellation for a new…read moreKitchenaid side by side refrigerator effective today 6/30/26 (44 painful days after our original purchase). It was our 1st time at the store and NO one approached us despite multiple people at their desk with no customers. In fact- I had to walk over to ask a rep for assistance (is no one here motivated to sell units/increase their #'s??)! I will keep his name anonymous for the review, but mgmt certainly knows who our rep was. We made the purchase back on 5/17/26 (paid in full) and were told we would be contacted during the week to schedule the delivery. I waited 8 business days 5/28/26 to be contacted which no one did, so I decided to reach out to the sales rep and left a voicemail since he did not answer. I also sent an email just to have the communication documented. At NO point during the sales transaction were we informed that the fridge was NOT in stock or on backorder. 5/29/26 Rep sends me a text that the fridge in en route to the warehouse for 6/10/26 arrival. Of course I hear nothing on 6/10/26 so I reach out to check on the status only to be informed it's still on backorder until 6/29/26! They did offer a $200 credit due to the delay which we appreciated- but then the recurring theme of NO proactive contact to customers as today is 6/30/26, and again I had to reach out for status of our fridge. This time the rep said, "Unfortunately, the Kitchen Aid is not coming in. We can cancel and refund you if you like.". And that is exactly what we decided to do as we have zero intention to purchase from Homewise Appliance nor could we recommend in good faith that you will receive good service based on the terrible experience/ordeal we had to go through. We just wanted a good working fridge by the end of May when big box stores like Lowes had the same exact model in stock with next day delivery! 44 days after our initial purchase and we just placed our order with Costco.com which we probably should have done in the first place. Don't believe the hype with their commercials as that was far from what we experienced...

They fixed my dryer as soon as they were able to get the parts. I was informed by mail and text of…read morethe status of the whole process.

This is my second time using Dryer Emergency due to a mistake on my part (I did something to break…read morethe belt - yikes!) The team quickly and easily fixed the belt on my Kirkland Dryer and were in and out in under an hour and charged a totally reasonable price. What's not to love? On a side note, also appreciated that you have the ability to easily book online at your preferred time slot and date. Highly recommend this friendly and honest company!

The team was so wonderful from start to finish. We were welcomed in quickly to review their…read moreselection of large home appliances, and immediately found a washer dryer set we had been looking for around town (both in great condition!). We added a delivery, which came with a free installation and old appliance removal for the following weekend. Then, we were surprised to learn from the team that we were upgraded to a newer models of the dryer because the one we selected was dented. A nearly brand new washer dryer set for a great price and value! We really appreciate the transparency, care and reliability that Infinite Appliance offers. We've share with friends and family and will definitely come back again in the future!

Rafael at infinite Appliance was great! They have a wide selection of appliances at great value,…read morethey make sure to match you with appliances that will fit your space and showed me several different options. He even followed up after the delivery. I will definitely be using them again.

Aaron and the guys at Pro Appliance came to remove my Sub Zero so we could have flooring installed…read more They also came back to put it back in. They professionally reinstalled it, replaced the supply line and made sure everything was level. They also noticed that the flooring guys didn't reinstall the dishwasher correctly so I asked them to fix that. It was never going to work the way it was. It was a nice catch on their part and they were willing to stay longer to get it installed correctly. Nice job guys! Also their scheduler, dispatch and tech tracking is all top notch. Everyone I dealt was professional and courteous. They even squeezed us in on short notice.

You would think that the objective of a small business is to make money (or at least stay in…read morebusiness). With that attitude, I'm surprised that they are still in business under Dathan's leadership. Long story - I bought an induction cooktop at Airport Appliance (AA). Their in-house installers couldn't install it for some reason. I was referred to this third-party vendor. My sales associate (SA) had them contact me and I was on the phone explaining the situation with Dathan. I would say his customer service is great when he is trying to sell you his services. He was knowledgeable. Brought up how his installation prices were a little cheaper than AA. He even told me they used to be the in-house installers, but AA wanted them to wake up at like 4am to pick up the product at their warehouse and then go install it. Since they were all family men, they decided just to be the go-to if AA couldn't do it. We talked on the phone initially on Aug 18th (see pics for call log and minutes). We went over what was going on and there was some confusion with what was the actual problem. He said he would contact my SA to see what the issue was. Dathan also sent me out two initial quotes to look over and e-sign. My SA got back to me and said that they talked and wanted pictures of the wall behind my oven. I sent them and he said I would need a junction box installed and Dathan's company could do it, but it was going to be expensive (please see pic). After looking for other vendors, we decided to go with Proappliance because they were already recommended. I called back Dathan on Sept 11 to make sure we were on the same page before I signed the quote. He asked me to refresh his memory about what needed to be done. I told him that I knew it would probably be expensive, but I just wanted it installed no matter what the price. I signed the more expensive of the two quotes expecting it to be more in the end. The quote had included electrical work. I didn't want an on-site review because we already knew what needed to be done. Our in-home installation day comes and the two workers arrive. My husband was there to greet them. I was working so this is all hearsay from him. The installers said that we needed an electrician to come by in order for them to completely install the unit. My husband called me and I was so confused. I had specifically told Dathan what the issue was. At no point did he tell me that we needed to have an electrician come out to do that part before they could install. The installers said that they could still do it, but the electrician would have to finish the work and there was no guarantee that he would undo any of the work that they would have done. In that case, I declined the installation. My husband said that the interaction was very cordial. One of them even asked my husband if he could take a picture of my Beware of Dog sign. They told us that there was a 75 dollar fee for the on-site consultation, but my husband said that he wouldn't pay that until we got things squared away. There must have been some kind of miscommunication because we were told that they could complete the electrical work and installation. I get a call and voicemail from Dathan. A little bit later he emails me a bill for $95 dollars ($20 more). My husband wanted to talk to him. When he called him, he could already tell that Dathan was on the defensive. We would consider him confrontational and basically tried to blame it on me (the wife). He stated that he remembered that he told me we needed a circuit breaker, but that ridiculous because we wanted a one-stop shop and would never had hired him if he couldn't complete the whole job. They went back and forth for a while, and sometime during the conversation he asked my husband to recall what happened that day again, and my husband ask him how he was able to recall a conversation that happened a month ago, but not one that happened today? Things just didn't add up. I feel like he got so fixated on getting paid. I just spent 3k on a cooktop so 95 dollars is not important to us. It's mainly the principle behind it. I would think that you would want to have the customer satisfied so they keep coming back to you and referring friends for your services. In the long run, he got his 95 dollars, but lost out on at least 4x that much on the installation and thousands more on possible referrals. To me, the best case scenario would have a been a simple phone call to say there was a misunderstanding, and we apologize that we couldn't install your cooktop, but we have a list of trusted electricians that can help you, and afterwards we can come back and finish the installation. A portion of the 75/95 dollar fee could be used towards the installation in order to give the customer an incentive to return. Obviously he doesn't think that way and now we will never be using his services again. I will also be telling my SA at Airport about my experience with him.

5 stars for the customer service, responsiveness, and communication…read more I needed my Viking range serviced as my oven would reach temperature and then fluctuate below/above by 50 degrees. Not a good thing when you're baking and end up with dry cupcakes and flat cookies. I called up Airport Appliance where I purchased my range but no longer in business and given the Viking Range (1888-845-4641) support. Based on location I was referred to De Anza Appliance in San Jose. Chris was very friendly, responsive and mentioned at the onset the visit would be $200. Ouch! Whaddya gonna do when you need it fixed and only trust and Authorized Viking Repair place. Ofa was sent for the service call and arrived within the timeframe promised. Friendly, thorough and professional. Fortunately, not a big issue and corrected with a visit as wiring was hitting metal and throwing off the temperature. Highly recommend De Anza Appliance as quick to get an appointment and professional service. Oven is working great again. NOTE: https://vikingrange.com/support-and-documentation/customer-support You can find the authorized service center based on zip code

Our fridge was on the blink and we called De Anza appliance. They were able to send someone next…read moremorning 8-12 window. The tech came promptly at 8. In 5 mins he had diagnosed the problem as a faulty compressor. Unfortunately repair would cost more than the fridge so his recommendation was to buy a new fridge.

Super nice and worked fast, was not creepy in any way and was done within 2 hours both days.read more

Max was phenomenal, helping us diagnose a dishwasher's failed water inlet valve. When putting the…read moredishwashing back into place, he also fixed a substantial gap between the top of the dishwasher door and our countertop - fixing a prior botched job. He sent us the most detailed, professional notes on the follow-up repair, and will promptly return the next day with the part and fix. Thank you, Max!

I had a great experience with SimpleFix Appliance Repair. Mahmud came out the same day I called to…read morefix my dryer, and he was fast, responsive, and very professional. He quickly diagnosed the issue and had everything handled in less than 45 minutes. He also took the time to explain that the dryer duct needed cleaning and recommended that we have it cleaned before using the dryer again, which I really appreciated. Mahmud was knowledgeable, polite, and efficient. I would definitely recommend SimpleFix Appliance Repair.

Rufat is wonderful and professional to work with! Very knowledgable and excellent communication…read more Honest and an expert at what he does. He provided a fair and thorough diagnostic and recommendations for the future. Highly recommend him! :)

My room remodel is finished now and although I had a bit of a challenge with feeling fully welcome…read morein the store, the lovely vanity and fixtures especially the cool square shower head are amazing. The vanity counter top is gorgeous. The installation by professionals I hired called Maison Remodeling Group went fine. I'd definitely go back to this store to pick out items for another room.

Do not buy from these people. I ordered a washer and dryer…read more When they were delivered I had to make a separate appointment to get them installed (more than 2 weeks later). When the installers showed up they unwrapped the washer and noticed damage. They blamed it on the transit company. That was 3 weeks ago. No follow up; no fix. Buy from Best Buy. They are reliable and give you one year same as cash.

Excellent experience working with EccoChill. Dmitry is an honest, competent and highly skilled…read moretechnician. I will not hesitate to recommend his services to anyone needing a professional appliance repairs.

Dmitri, the owner, was incredibly knowledgeable, honest, and professional, not to mention…read morereasonably priced. He promptly identified the problem when our fridge stopped cooling and was transparent with regards to which part- in this case a fan- needed to be replaced, as well as how long it would take to arrive. Dmitri also did an excellent job of identifying the problem with our dishwasher door latch and quickly fixed that as well. I greatly appreciate that he is willing to inspect your appliances and diagnose any problems as a complimentary service. Nobody else does that and it's a testament to his integrity and expertise. What more could you ask for in a day and age where it feels like everyone is constantly trying to upsell you? I would highly recommend Dmitri of EcoChill for all of your appliance repair needs.

I purchase a used 2014 Subzero BI-48 from this store with 90 days warranty. Shortly after it was…read moreinstalled the icemaker area started to leak water resulting in the ice frozen together and water leaking in both the freezer and non-freezer compartments. I called the store and they promptly came out to diagnose what might be the problem. The short story is that they came out many times replacing the icemaker, water valve, and door between freeze and fridge. In the end, the problem got fixed. I want to specially recognize their strong commitment to stand behind their sales. Definitely would recommend this place.

I am extremely disappointed with the after-sales service I received from San Jose Appliance Store…read moreand intend to file a complaint with the Better Business Bureau. When my old oven stopped heating, I decided to replace it rather than repair it. I found San Jose Appliance Store through Craigslist, contacted Anthony, and arranged delivery of a used oven. The oven was delivered promptly, and my old oven was hauled away for an additional fee. Unfortunately, after installation, I discovered that the front burner would not ignite properly. When it did light, it often released gas into the kitchen first, creating what I believed to be a serious safety concern. To the company's credit, they sent a technician to inspect the stove. The technician was courteous, but the repair was unsuccessful. During the visit, brake cleaner was sprayed inside my kitchen, leaving strong fumes throughout the house. My wife and son both complained about the odor, and my son later developed a headache. A few days later, another repair attempt was made when a replacement part was brought to my home unannounced. Unfortunately, it was the wrong part. I then contacted GE directly and discovered that the serial number listed in the advertisement was incorrect. Once the correct information was identified, I learned the stove was also missing two racks and required a replacement handle. I ultimately spent about $150 replacing those items. I was also unable to obtain a proper invoice because I was mistakenly given another customer's paperwork. When I raised these concerns, I was told the stove had been sold "as is" despite the advertised 30-day warranty. I was also told the missing parts and defective burner were merely cosmetic issues and accused of "trying to demand money." To be clear, I never demanded money. I simply asked the company to provide the correct replacement part so the stove could be repaired safely and function as represented. That request was never fulfilled. Anthony briefly suggested a trade-in arrangement, but multiple messages later indicated that no exchange would take place. The only remaining option offered was another repair attempt, by which point I had lost confidence in the process. Adding to my frustration, I later discovered that the oven I paid to have hauled away was being advertised for resale on the company's website. At this point, I have purchased the necessary burner part myself and will hire a qualified technician to complete the repair. This has been an expensive lesson. I was not seeking a refund, discount, or special treatment. I simply wanted an oven that worked safely and a company that stood behind its warranty. Update: In response to the owner's reply, I would like to clarify a few points. My concerns remain unchanged. The oven was sold with a faulty burner, and despite two repair attempts, the issue was never resolved. I also did not "demand" money. I initially proposed a simple solution: that the business owner obtain the correct replacement part and ship it to me, which would have eliminated the need for any refund. When no effective resolution was provided, I purchased the correct part myself. This was not merely a cosmetic matter. The issue involved a burner that failed to ignite properly and allowed gas to accumulate before lighting, which I considered a legitimate safety concern. At this point, I no longer expect this business to honor its warranty when doing so is inconvenient or costly. My review is based solely on my personal experience. I encourage prospective customers to consider all available information, including both the owner's response and customer reviews, and make their own informed decision.