They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

Terrible customer service and repair. After asking me to reschedule my appointment multiple times,…read morethe technician came to the house and was unable to complete the job. Despite being able to move the wine fridge and diagnose the problem previously, he was now unable to move the wine fridge to replace the part needed. When asked if he damaged it on the previous visit, he said "I don't know" and just said he cannot complete the job since he is unable to move the wine fridge. When I called to get my refund, they said they would only refund the cost of the replacement part but not the initial diagnostic fee.

I contacted TopServ for a quote on replacing a Samsung dryer heating element and the advisor gave…read moreme a ballpark estimate that was in line with what I would have expected and were able to make the visit within a few hours. The service technician, Ruslin, was very prompt and professional when he arrived and confirmed that the heating element had broken. He had the required element on hand and was able to perform the service very quickly and also vacuumed and tested ventilation. I give Ruslin and TopServ advisors my highest approval.

They reached out to me minutes after posting my project on Yelp. I was also able to get an…read moreappointment for the same day and they were able to fix my dishwasher. Outstanding service.

Best Pro had quick availability, including ordering and installing a part on the same day! Tech was…read morerespectful and efficient.

Unbelievable. They said they would charge an $85 fee to come assess and that would go toward the…read morerepair. The guy was here for under 3 minutes - how could he actually even know what the issue was. Got his $85 then sent me an assessment for the repair which was a quote of $400!! He repeated more times than minutes he was here "you can accept or deny the estimate" seemingly already anticipating he was going to overcharge. All I need is the switch assembly for my Microwave. A brand new microwave is $400. Total scam. Do not go with them.

The refrigerator stoped delivering water through the water supply system. I did everything I knew…read morehow, like changing filters. But nothing helped. All I ever got was a very slow flow. Frustrating beyond belief. I called Universal Repair because they had very good feedback ratings. Lo and behold, the positive feedback was just what I experienced. I was given a next day appointment by Valerie, with a two hour window. Dmytro showed up right on time! He didn't mess about. He went straight to work diagnosing my problem. Then he did his magic and suddenly my refrigerator was working like new. Dmytro showed me the condenser and it was disgustingly dirty. He cleaned that up to like new. Not only did Dmytro repair my water problem,he left my refrigerator in better shape than it had been in years. Dmytro gave me a price which sounded justified. And accepted my check in payment. I absolutely have to say, Thank You Dmytro!!! And thank you Universal Repair! If and when I have more appliance problems I will definitely call Universal Repair! Honesty and Integrity!

Universal repair is fantastic as usual. We utilize them for regular maintenance on appliances to…read morekeep them running well and most recently they were able to repair our ice maker on our subzero. Always so happy they can find the parts to work on our appliances. Two of our neighbors with similar appliances asked for referrals on the spot because they know we have them out every year.

Fix Master repaired my KitchenAid fridge gasket. It looks brand new. The service was high quality,…read moreand I believe it was a good value for their service. The company was very honest and trustworthy in the quoting process, punctual, and detailed. They were polite and professional. I will use them again in the future if any of my other appliances break -i.e. dishwasher, stove/ range, hood, oven, refrigerator, freezer, and washing machines. I have used other service repair companies. Fix Master Appliance is the only repair company I would call again.

Thank you for your job, you very professional! My washing machine now works like new, I will…read moredefinitely recommend you.

Oleg was absolutely amazing when he came to fix our dryer. Extremely professional and quick! I've…read morenever seen anyone undo a dryer so fast and get to the issue. After going back and forth with my partners about getting a new dryer or doing the work. Oleg said he would warranty the work and showed us it was a great value to go with fixing over new! i appreciate High City Appliance for their punctuality, pricing and professionalism!

I could not get a hold of my regular appliance repair guy so I called up High City Appliance for a…read morewashing machine repair. They answered and made an appt quickly for the same day, which was fantastic. Dima came out and examined my washing machine. He let me know a couple of parts needed to be ordered so it would be a couple of days. He said they would call me to let me know when it was coming in to schedule the next visit. The communication after this was a bit choppy. I had to call a couple of times to get an update and it ended up being more than a week to get the parts in, which is fine.. I just wanted someone to let me know. He came back yesterday with the parts and got me all sorted out and I'm back to being chained to laundry (haha). Overall it was a good experience.

Responded quickly to my request online a appointment was made for the following day, and arrived on…read moretime. After his inspection of the washer and dryer and a complete explanation of what was needed to make repairs, he could make the repairs but due to the age of the machines (16 years) he would recommend replacing them instead. I will definitely recommend for anyone looking for appliance repairs from a trustworthy and honest company. Thank you

Ananda did a great job repairing our dryer. He was timely in responding by phone and text, provided…read morea 1-hour arrival window which he met without issue. He was consultative regarding ongoing maintenance and other helpful suggestions for related services that aren't repair services. We'll use him for other appliance repair needs in the future. Given the parts and multiple hours of labor, the pricing seemed fair. Even though there were some other items that needed tending to which weren't originally quoted, such as a reconnecting displaced vent and clearing debris, there was no upcharge.