Fix Master repaired my KitchenAid fridge gasket. It looks brand new. The service was high quality,…read moreand I believe it was a good value for their service. The company was very honest and trustworthy in the quoting process, punctual, and detailed. They were polite and professional. I will use them again in the future if any of my other appliances break -i.e. dishwasher, stove/ range, hood, oven, refrigerator, freezer, and washing machines. I have used other service repair companies. Fix Master Appliance is the only repair company I would call again.

Thank you for your job, you very professional! My washing machine now works like new, I will…read moredefinitely recommend you.

Ryan was great. He is professional, knowledgeable, and punctual. Helped us with our dishwasher and…read morestove.

This company is a scam BEWARE! I had an appointment earlier this week and Ryan came in talking…read moreabout how his work car transmission went out but was able to make it. Then diagnoses my issue for my dryer and indicates he has the part but it was in his other work car but claimed he will call Patty to reschedule for him to come back and he will repair it within 10-15 minutes. Now so conveniently I did not receive a call back and now my warranty company says it is not able to be replaced by diagnosis from A&P yet they were sure it would have been replaced quickly. This company took my money and lied to receive more. Don't Trust them they are working with the warranty company to take hard working people's money.

They came out the same day I sent the request through Yelp, assessed the problem with my dryer and…read moregot it fixed that night!

Terrible customer service and repair. After asking me to reschedule my appointment multiple times,…read morethe technician came to the house and was unable to complete the job. Despite being able to move the wine fridge and diagnose the problem previously, he was now unable to move the wine fridge to replace the part needed. When asked if he damaged it on the previous visit, he said "I don't know" and just said he cannot complete the job since he is unable to move the wine fridge. When I called to get my refund, they said they would only refund the cost of the replacement part but not the initial diagnostic fee.

Needed my dryer fixed. It was screeching They said that they charge $119 diagnostic fee that…read morewould go towards the cost of the repair --fine I understand labor isn't free, but now I feel like they lock you into paying a way overpriced labor fee because you're not going to back out after you're already committed to $119. Technician was on time for appointment. He said just based on the noise it was the rollers. He already had a kit with him. It took him 30 minutes to fix- it cost me $320 - just looked up the roller repair kit on Amazon- it's $25. I just paid $300 for 30 minutes of labor. I got ripped off.

My daughter's LG refrigerator started making a terrible grinding noise. After calling a different…read morecompany, she was told by phone that it was a known warranty issue and to call LG for service. She asked me to do that for her since she was working and taking care of 2 sick kids. LG referred me to Lee's Appliance Repair, and we couldn't be more grateful. They are so responsive and helpful. Erin, who answers the phone and makes appointments, was a pleasure to work with. She ordered the part and set us up. When the technician looked at the fridge he quickly realized it was a different issue. They worked with LG, got the part and rescheduled quickly. Alex came out with the new part, wore a mask and shoe covers, and had the fridge fixed in no time He was friendly and efficient and made sure the area was cleaned up before he left. They call and send texts confirming everything so we never had to guess on timing. They fix all appliances - not just refrigerators, and I will definitely call them again. I can't say enough about how much we appreciate and highly recommend this excellent company.

The technician was timely and helpful! He found an issue that was causing my refrigerator to trip…read moremy breaker and when it happened again he came back to see what the actual underlying issue was.

They were able to come same day for service. Good communication when scheduling. Repaired my dryer…read morequickly and offered tips to keep it in good shape.

He fixed my front load washer because the rubber boot was leaking. Super fast repair! Fast response…read moreand friendly! Will use again

H PRIME just fixed my LG washer's broken pump. They offered next day service and Dima was prompt…read moreand reliable. The $500 price for two visits and the repair/parts seems a bit high but I didn't compare pricing with other companies and everything seems more expensive than it should be these days.

I never used this company. I don't know why I have been asked to review them? The request for a…read morereview is puzzling, to say the least.

They were prompt, knowledgeable and fit our dryer fixed within an hour. Wandered our call on a…read moreSaturday and were at my house at 9am on Monday morning.

I could not be more happy with the service provided by this company. They came out and repaired a…read moreleak in my Whirpool washer and replaced a thermostat in my Whirpool dryer. The tech (Jonny P) was very friendly, very professional, and provided exceptional service. He pointed out what was going to be repaired, and what the results were afterward. The price for the repair was extremely reasonable, as well. There was no trying to upsell me anything at all. He was also very thorough and made a recommendation for a plumber to come out to fix the corroded pipe behind my washing machine. He didn't have to do that. He could have done what was specific to his work and nothing else. Scheduling was also a breeze. I was kept up-to-date at all times on the progress of the tech. When I originally called, the person on the phone was extremely polite and professional and worked hard to accommodate my schedule. I am beyond pleased with this company and will be happy to recommend them to anyone who asks.

I got a fridge - after the last one didn't work. What I noticed was a consistent cooling issue. The…read morefront of the fridge would read over 40° (even all night). The fridge was set to a cool 33°, yet I'd have 40°+ variations in multiple places. I checked using an infrared thermometer, a meat probe, and a manual one. Eric the tech came from the install place, said it was "probably" working and left. When it still wasn't consistently cold, warranty kicked in and Best Service was sent out. This was probably the worst service experience ever. The guy ran a five-minute diagnostic and blamed everything on "two" items near the back vent. Let's be real - the egg carton covered maybe 1 blade of 1 of 3 vents. The stemless wine glass (my temp probe) was curved and together they blocked maybe 5-7% of total vent volume. The guy wouldn't confirm temperature fluctuations (no thermometer?) and refused to use my infrared one ("surface temp variation"). He rejected ANY alternative checks or diagnosis. His "blocked vents" finding was ridiculous. Does KitchenAid expect nothing near vents? Does anyone actually not use their top shelf? When I asked how to verify it's working or check the fan or coils, Eric's curt reply: "I work for the manufacturer. This is the process: I run diagnostic, I see this. I'll tell the manufacturer and relay any instructions." That was a lie - he just blamed vents and never followed up. Eric wasn't a technician. My 15-year-old could run his "diagnosis" and check a paper that says "blame anything near vents." He showed no knowledge of how fridges work or how to properly verify issues. He couldn't explain why minimal blockage would cause such inconsistent readings (or tools so I can do readings that are accurate). When I asked what thermometers I should use, he wouldn't tell me. I got gaslit by a process. Later, an appliance manager said he's only seen vent blockage matter when something blocks 90% of airflow, not my tiny 5-7%. When Eric refused any further checks, I said "We are DONE here" and walked away. He complained to the store that I "all but threw him out" - the camera in my living room can prove otherwise. I've never had a service person so focused on protecting the manufacturer while ignoring reality and gaslighting the customer. If I was measuring wrong, he could have shown me how to do it properly instead of dismissing what I was seeing. The issues continue. I got two new digital thermometers, but still can't put milk in the fridge without an ice pad under it.