This is a long overdue review…read more I had Michael from Air Pure come out to do a duct cleaning of my house. Michael arrived on time, was professional, courteous, friendly and detailed. He checked and serviced our air handlers, AC condensers, cleaned 20 vents including our dryer vent. I was completely satisfied and would recommend their services. About 1 month later, one of the fans and capacitors went out on one of the AC condensers. Fortunately, it was later in the evening when I noticed it so I didn't have to suffer too much. I called the service number and they told me that all remaining appointments for that evening had been booked for the day but they could come 1st part of the morning the following day. Ed called and showed up 1st thing in the morning at about 8:30 am to do a diagnostic and make the necessary repairs. He was professional, courteous, friendly and efficient. He explained to me that my fan had seized. To get everything running again I needed a new condenser motor, contactor and capacitor. He carried all the parts on his van so there was no waiting for parts. A little more than 1 hour my AC was back up, running and my house was cool again. Just in time for the afternoon heat. I would recommend their services and was completely satisfied with the work of both technicians. I will be using them for all my heating and cooling needs.

My mom has several lung issues. We hired this company and…read morethey cleaned and sanitized her vents. They charged her $731 for the best possible service! The basic service was $400. The evening that her vents were cleaned, she ended up in the hospital for a month with severe pneumonia! When I called and spoke to the manager about warning people to stay away from their home should they have compromised lungs, she got defensive and said it had nothing to do with the cleaning! There was no apology or acknowledgment that this was their doing! They never offered the minimum of an apology! They should refund my mom for the additional $400 for the sanitizing because if they did use sanitizer, she would not have to spend a month in the hospital and have a ton of hospital bills! So unbelievable!

David ( I believe that is his name ) is wonderful ! Let me start there !…read more.. I went 4 days without hot water in this Vegas weather. Finally got in with David ( sure hope that's his name , lol . It may be Dave ) & he made sure everything was good ! he didn't leave my apt until he knew my hir water was back working. He even came back to check on me the next morning ! Amazing quality or service . If you see this , I'm the lady from 3121 . Thank you sooo very much ! I really really appreciate you !

DO NOT TRUST THEM OVER PRICED RIP OFF!!! Dishonest and unprofessional!!!!!!…read moreHad two guys diagnosis my A/C system first guy came and didn't know what he was looking at, asked him basic questions and responded with. Do you work on A/C since you must know what I'm doing. Very sarcastic and rude, then I let him know I could hear the Freon leaking and instead of moving the tools so it wouldn't leak he purposely opened it more to have more Freon leaks from the system. At the end he couldn't figure out what was wrong. Then proceeded to lie and say we need to do a Freon flush and replace with new Freon R-410a, stating 13lbs would cost $1000+. (25lbs cost $200). Second guy game in and diagnosed it as a bad dryer filter, mind you this the second time the system has stop working in a year and it's brand new barley 2 years old. Also let the tech know the heater not working he diagnose it as a broken vacuum line. Get the proposal over $1400. $65 for the vacuum hose!! Which by the way I fix my cutting off an inch where it was broken!! The tech could have done it min self and would have taken a minute to fix the heater but wanted to charge $65!!!! Dryer filter under warranty, $600 for Freon and $700+ for labor which would only take them 1 hour to fix. Got better quotes for closer to $350 for Freon and labor and dryer filter. Would not have them service anything again rip me off over 250 in just diagnostic fee and 695 for labor

Excellent service a/c service. The tech was outstanding!…read more It was a unique experience. The tech spoke only Spanish and we communicated by Google Translate which worked out well.

If your home warranty assigns Safari Heating and Cooling HVAC to your service call, do yourself a…read morefavor and request another contractor. Immediately. Our experience with this company was frustrating from the beginning, but our interaction with their manager, Ernesto, was so extraordinarily unprofessional that it deserves its own review. Communication throughout the process had already been difficult. Because we were still having concerns with our AC system, we ultimately had another, more reputable HVAC company evaluate it. Safari subsequently requested photographs taken during that evaluation. Simple enough. Today, my husband contacted Safari to obtain an email address so that we could send them the photographs they requested. Apparently, obtaining an email address from an HVAC company requires significantly more conflict than one might reasonably expect. During the conversation, Ernesto became argumentative and then accused my husband of saying the F-word. There was just one problem with that accusation: He didn't. I was standing directly beside my husband and heard the entire conversation. When I joined the conversation and told Ernesto that I had personally heard the exchange and that my husband had not used the language he was being accused of using, Ernesto's response was not to de-escalate, clarify, apologize, or simply provide the requested email address. Instead, his demeanor became increasingly angry and unprofessional. At that point, the absurdity of the situation was almost impressive. We were customers attempting to send Safari documentation Safari had specifically asked us to send, yet somehow we found ourselves arguing with a manager over profanity that was never uttered. For a company entrusted with entering people's homes and servicing expensive, essential equipment, basic professionalism, communication skills, and the ability to handle a routine customer interaction without manufacturing unnecessary conflict should not be aspirational qualities. They should be minimum job requirements. We are new homeowners with a one-year home warranty, which means the warranty company selects the contractors dispatched to our home. We did not choose Safari. After this experience, we certainly never would. If our warranty company attempts to assign this company to another service call, we will specifically request someone else. I would rather pay a reputable HVAC company myself than deal with this level of dysfunction again. And that is perhaps the most telling review I can give a home-warranty contractor: I would rather pay out of pocket than have them return for free. There are plenty of HVAC companies competing for customers. Choose one that understands that customer service involves actually serving the customer rather than arguing with them, making false accusations, and turning the simple exchange of an email address into an ordeal. Our AC system may need repair. Safari's customer service and Ernesto needs an entirely new unit. Preferably installed by another company.

They we on time each time they contacted us, there pricing was very fair and they replaced our…read moreentire a/c & heating system in one day and were very professional and friendly and answered all of our questions. When the job was finished they fully cleaned up after themselves so you could not tell they had been there. A very refreshing change from some other services we have had before. I highly recommend them. Really high quality service.

Moses came by and did a through check on our systems. He was very professional and told me the…read morespecifics about what he would or would not recommend for future HVAC maintenance.

I had a Compressor issue, (just at the start of a triple-digit week). My Home warranty company…read moreused ULTRA Heating & A/C. Ultra contacted me within the hour, and scheduled me the next day. Their technician, Victor was excellent. Punctual, well informed and professional.

Extremely disappointing experience with Ultra Heating & Cooling through American Home Shield…read more The first technician came out and said the system was iced over and that he couldn't properly evaluate it. I understood that. However, even after I explained that we have an infant at home and were without adequate cooling in the Las Vegas heat, it took another three days for him to return. When he finally came back, he gave me very little explanation of what he had actually checked or what was wrong. I was told there was "physical damage," the refrigerant looked low, valves might be leaking, and that they needed authorization from the home warranty company. Then I was told it could take another one to two weeks. He did not take the time to clearly explain the diagnosis or investigate other possible causes with me. He was not FRIENDLY at all !!!! I finally called my own HVAC technician. The difference was remarkable. He spent at least an hour thoroughly checking the system, including the wiring and refrigerant/cooling levels. He discovered that wires were disconnected, corrected the wiring issue, checked the rest of the system, and the unit is now working properly. That is what makes this experience so frustrating. I was being prepared to wait another one to two weeks for warranty authorization and possible repairs, while another technician took the time to actually troubleshoot the system and got it working. This was a waste of time and money, and the lack of communication, thoroughness, and urgency was unacceptable. American Home Shield should be ashamed of the level of service provided by a contractor representing them. When a family with an infant is without adequate cooling in Las Vegas, they deserve a technician who will thoroughly investigate the problem--not simply leave them waiting another week or two without even clearly explaining what is happening.

WOW! My ac was not reaching the whole house so I called NICK at ELITE, and within the hour JESSE…read morewas at the door. With a simple $40 adjustment I was feeling cool air everywhere. If I could give 5000 stars I would. This is the only AC plumbing company you will ever need. Thank you Elite for taking care of the problem in one visit, one afternoon. Don't waste your money on any other company, we can't beat the heat here in the valley, but we can't manage it

On March 13, 2025, Elite Heating & AC installed a new 5-ton HVAC unit on our roof. They also did…read moresome duct work for a total of $11.2K. That same day, they emailed proof of product registration with the manufacturer to us. The registration was necessary to start the 10-year warranty and showed the model and serial number. August 14, 2025, we called Elite to let them know the new AC was no longer blowing cold air. They came out and said the coil and some other component needed to be replaced. This was very surprising for a 5-month-old HVAC unit. So, we waited for Elite to come back and replace the defective parts. After waiting a few days, we had to call Elite to ask when they were planning on getting the AC up and running. They said they were waiting for parts and would get back to us once they arrived. Two weeks later, we still hadn't heard from them, so we called again. We were told they had to check with the technician to see what was going on and would call back. Another 2 weeks went by, and no word from Elite, so we called again. This time we were told the parts arrived damaged and were bow placed on back order. We were surprised no one at Elite bothered to give us this update. When we spoke with the "service manager," he said he would look into everything and call us back on Monday. Monday came and went with no word from him. We called them again and again and were given the same run around each time. "We need to check with the manufacturer, or check with the technician, etc., and get back to you. We called again, and they said since the parts are taking so long, we've decided to replace the defective HVAC unit completely. September 30, 2025, Elite came out and replaced the HVAC unit with a "new" unit. This time, we did not receive any proof of product registration. We did not know the model and serial number of the new unit they put on our roof, so, as it stands, it looks like we no longer have a 10-year warranty. Tired of their games and bad customer service, we filed a complaint with the Better Business Bureau, which was what finally prompted them to come out and replace the unit. We asked for the proof of registration, and they said we needed to call them with any questions. We didn't have any questions. We were waiting for the product registration so we could be assured our new HVAC is under the promised 10-year warranty. This needs to be emailed to us and cannot be accomplished over the phone. To this day, Elite Heating & Air Conditioning has refused to send any documentation of our "new" HVAC unit. We have no model number, serial number, proof of product registration, or warranty. We were without AC for over 6 weeks during the summer, which prevented us from listing the home for sale or from being able to rent it. Either way, Elite has cost us a lot of money and grief. Flash forward to 7/30/2026. This house was sold and the buyers just informed us the AC has quit working. I called Elite to transfer the warranty to the new owners and they refused. Beware! They are total scam artists!

Had a leak under the sink and called right after they opened in the morning. Todd, the service tech…read morecame out literally an hour or so later which was amazing! He ended up replacing the garbage disposal that was jammed and leaking! He was also able to fix and service a few other items I needed done! Todd was fantastic, super nice and explained everything and did the job perfectly! Definitely recommend JMAC for all your plumbing needs!

Todd came to the rescue to fixing our plumbing for the bathroom toilet that was slow flowing and…read morefixed our shower that was previously ruined by a previous plumber we had hired from a different company and he fixed everything in a fast, professional, and efficient manner. Thank goodness for an employee like Todd who helped take our stresses away by fixing plumbing issues we were initially concerned about. Pricing is comparable to other contractors but his work is priceless with his efficiency and the peace of mind of the quality of work he gives.

I have to be honest, after reading the reviews left here I was very worried, but let me explain. My…read moreac went out, and being that I had a home warranty with not the best track record when it comes to sending me to repair companies I was a lil skeptical . We scheduled the compressor to be installed on Friday, with a extra charge for things my warranty didn't cover, normal for a 30yr old unit (like I said warranty company issues) but jassen and zen aire actually came out a day earlier then scheduled which to me is incredible! I had many questions of why not replace the whole unit, why the extra cost what was being done how long would it last. When I say I had the best experience ever? Hands down so patient and kind in answering every question! When asked about the bad reviews I was told that they had some not so great techs this past year that took a toll on their ratings and that they had weeded these techs out and replaced them with new ones. I am so very impressed with their professionalism, timely manor in which my unit was fixed and running, and all the information I received thank u zen aire and Jassen for all u do! I will sleep cool tonight

Horrible. Absolutely horrible. I have 2 kids, a dog and a senior at home and they have ZERO sense…read moreof urgency. We are renters and our landlord uses them through home warranty. The first call they came out, the tech said we need a new compressor because ours was old, okay thanks, landlord paid for the new compressor. Took them almost a week to come back, remember that's a whole week without cold air, during a Las Vegas heat wave. It was 95 degrees in our house. Techs got here at 10:30am and they didn't leave til 6pm. As they're installing the new compressor, they find a leak and something wrong with our disconnect, which the first tech failed to diagnose. So he didn't even fully properly diagnose what was wrong. The techs fixed the leak along with the compressor. We got cold air. Then 3 days later it's out again! We called first thing in the morning, they couldn't come til the next day. The same tech came (from the first diagnostic) and said it's the connector but sorry, he'll come back before the end of the day. Why? Because he has 13 other calls to make. I understand it's a busy day, but why would you leave a project unfinished???? I don't understand why you would accept calls in between your route from my house to the warehouse (to pick up the part) and back. It takes MULTIPLE calls to get through this office, you just have to call and call and wait til someone answers. I called the front desk to see if there's any other techs that they could assign to us a little faster since this tech said he won't be here till the end of the day. The front desk man said WITH ATTITUDE "if he said he'll be there, then he'll be there". I said okay he better be here. He then wants to pick a fight and say "he better? What if his truck breaks down?? what if he falls off a ladder?" I'm sorry, those are worse casenarios that I understand but the fact that you're even manifesting that is horrible. What about the fact that my family is inside a 95 degree household just cooking? What about if someone has a heatstroke? TRAIN YOUR EMPLOYEES HOW TO DO CUSTOMER SERVICE !!!!!! We got another AC company to replace the connector asap and guess what! The leak that Zen Aire fixed is BOTCHED. I attached a pic of the valve, it should be turning outwards. How else would other techs be able to get their gauges to connect? Thank you for the 3 days of cold air but just because you guys go through home warranty does NOT mean you should do short cuts and do a shitty job. Zen Aire needs to come back and fix what they fucked up!