I was really impressed with my experience with AR1 group. The woman who answered the phone when I requested an appointment was polite and friendly got me an appointment in a day and a half. I was shocked when Anthony arrived on time. Maybe it's just me but so often when I call a service provider they are wide of the mark for timeliness, for pest control, appliance repair, HVAC techs, what have you. Anthony was right on time and wore his booties. He checked out the situation and told me what I did and didn't need. Because my issues are coming from the kitchen and my kitchen is being remodeled in two weeks, he recommended to do nothing at this time and explained to me why I saw the mouse I did, that he was acting erratic because he encountered some of the rat poison and it messed him up and he is probably going off to die now, which felt reassuring. He didn't charge me anything for coming, which I'm always surprised and impressed with. Anthony is super friendly and personable, I never know if I will feel uncomfortable having a male tech come to the house when my boyfriend isn't home, but he just seems like a nice normal man you can easily have a conversation with. I pray to never ever need pest control services again, but I will call Anthony if I do, and I recommend you do the same. read more

AR1's Anthony came to my home and assessed the situation. He did an inspection and identified issues allowing access to my home. He had specific ideas to address my needs to get and keep ants out. He set about his work to get and keep ants out. He charged a fair fee for the work. No more ants and AR1 was prompt and effective. AR1 uses discreet unmarked vehicles and no obtrusive uniforms to protect your privacy. We appreciated the discretion. read more

Seemed honest and interested in helping. Didn't push any service, assessed and didn't see need to do much so no charge. Great all around!

AR1 stands shoulders above the rest. I live in a townhouse so mice in the walls has been a constant challenge due to a poor build out of my community. When I found evidence they had made their way into my kitchen, I called AR1. I'd contact several other companies months earlier when I had a squirrel and mouse issue in my roof and NONE were ultimately helpful while most were happy to take my money and leave poison behind. AR1 walked through the entire house, assessed the issue, quickly sent me a quote and returned to permanently seal all of the holes. They will be the only company that I context for pest issues (which I hope will be few going forward). read more

They visited my home and provided an inspection of the rodent issue. Anthony diagnosed that it was a rat issue based on droppings that he found in the basement. He quickly proposed a solution that he claimed would save me money and push to remediate that day. As many know when someone offers to save you money - you typically need to be weary. Unfortunately, I made that mistake. Moreover, AR1 charged my card more than what was quoted in person. In the end, I called Mitchell Pest who did a thorough inspection and quickly identified that the dropping found by AR1 was actual several years old, so not a rat issue, but mice. Unlike AR1, they guarantee their work and provide quality thorough remediation. Not propose crazy solutions like drilling holes in my wall and gassing out the rodent. Please did not use this company if you are looking for cost effective and quality service. read more

I kept seeing frass buildup over several weeks in one part of our house and finally called AR1 about it -- they were able to send a technician within a day. Anthony came over and identified the likely cause (ants) and recommended that we do some site-specific cleanup & maintenance ourselves before even having them put in any pest treatment. I appreciate the honesty! We also discussed some options for treating a separate carpenter bee problem on our back addition. Anthony was very helpful and professional and we would definitely call AR1 again if we have future pest issues. read more

I discovered one of Mickey's relatives in my pantry around 5:30am this morning. I called AR1 Group around 7:00am and reached the company's after-hours switchboard. At 9:15am, I received a call back from Anthony indicating he could come out to assess the rodent situation once he left his current job. Anthony arrived shortly after 11:00am. He was very professional, thoughtful, efficient and a straight shooter. He indicated that he had already begun assessing and identifying potential entry points as he walked up to my home. He immediately informed me of these after I greeted him at my front door. In addition to this, Anthony carefully walked me through the interior and exterior of my house to assess other possible rodent entry points. Anthony is a stand-up guy. He could have easily taken my money and provided me with a band-aid solution that would not resolve my newly discovered mouse issue longterm. Instead, he was quite honest about the fact that unless I addressed some structural issues at my home, I would not be able to eliminate the mouse issue and warned that because mice are social creatures there was likely more than one rummaging about, so I could end up with an infestation. I am grateful that he assisted me with short-term no costly fixes and made recommendations for economical long-term ones. read more

AR1 is one of the few pest control companies that will properly address a mouse issue by sealing up any entry points in your home followed up by monitoring to make sure no more mice have entered. Other pest control companies just hand you a bunch of glue traps and snap traps, and that is it. Frankly, that solution does not address the root cause of the problem. We were very happy with the services offered by AR1. read more

I called AR1 about a potential termite problem. I first reached out to another pest control company and the owner went on for 15 minutes about how great he was before admitting he could not do an inspection until 3 days later. Reached out to AR1 instead and Anthony was at my front door a few hours later. He immediately diagnosed the problem and I was able to correct the problem on my own. Anthony was super knowledgable and friendly and, on top of that, did not charge me for the quick visit. Hopefully, I will not have pest problems in the future but, if I do, I will call AR1 without hesitation. read more

I've used Anthony twice now to get rid of crickets at my house. Each visit he has been on time, very knowledgeable, and professional. Always getting the job done, with pet friendly products. This business will always be my first choice when I have a pest concern. I would recommend AR1 Group to anyone that wants good quality service. read more

Very professional and experienced in the industry. Anthony stands behind his work, provides great detail/instructions so that the work performed will a success. Highly recommend. read more

Very prompt, reasonable, and professional service provided! I highly recommend AR1 and will definitely use them again in the future!

Today, Anthony from AR1 group came to my home for a flea check and estimate. He arrived on time, was so kind (to me, my toddler, and dogs), and did a thorough inspection. He was so honest that he actually recommended that I not move forward with treatment as he found no evidence of fleas. I think it may be my first experience ever where I requested an estimate and was told I didn't actually need the service. This tells me that this company is honest and well established in the community. Therefore, I'll definitely be using AR1 in the future if I need them and will request Anthony for sure. read more

AR1 was fabulous. They came to check out the problem within 24 hours of my initial call. Service rep was right on time, extremely knowledgable, and very courteous. Went above and beyond to help diagnose the issue. Highly recommend -- terrific customer experience. read more

Heads up - I didn't use them but thought I'd let you know what the process is like: 1) They won't give you a quote over the phone, they want to come check out the property first. Fair. 2) They don't have any availability in the evenings or weekends and give you a time window for when they can come out to give you a quote. Not sure about you but I have a job, so I can't afford to take off a half day just to get a quote. I chose another company to work with that had more convenient hours. read more

AR1 Group was great. The technician showed up on time and looked around. I live in an old house and the furnace room had a lot of points of intrusion (i.e., floor of the room isn't fully sealed with lots of heavy equipment so you cannot get in there to plug up openings). He told me that there wasn't a lot I could do except maintain and control the situation myself with bait/trap from Home Depot until I redid the furnace room to close up the floor and walls. I appreciated the honesty and the fact that AR1 didn't charge me at all. They could have easily put down basic traps and bait from any home improvement store and then charged me $100+ for the "service" (like Pest Now) but AR1 is a honestly run company! A++++ read more

Oh, dear. Anthony may be a nice man (as others claim), but his organization is needs improvement. I spent 10 minutes on the phone with his "receptionist" (who denied being an answering service) only to be put thru to another "receptionist" who started the entire process again -- and had not been given a bit of the information I had just given the first woman (she did not even know my name of phone number, even though the first woman had asked for it several times). Others have had the same experience with repeated receptionists who do not speak with one another. I wanted to bring to him, some luggage which may have been infested on a trip, but was told that Anthony did not have a place of business and must come to me - by appointment. My attempts to speak with Anthony were in the end not successful. Three frustrating phone calls to sweet young ladies ended as a huge waste of my time. This is no way to run a company. I went elsewhere to find help. read more

If you're looking for professional, courteous, and outstanding service, that is what you will get with AR1 and Anthony. He showed up right on time and was extremely respectful and knowledgeable. I called regarding a mouse issue that has been upsetting me greatly. Anthony took the time to inspect the interior and exterior of my house, and based on our discussion, he determined that I currently have the correct precautions in place and instructed me to monitor the situation going forward. As a result, he didn't charge me a dime for the visit. He also reviewed all of the options and tools he has should I need him to return in the future. There was never a sense of pressure that you receive with a lot of service providers, and he didn't try to sell me anything that I didn't need. Very relaxed, professional, no pressure environment. He provided a level of service that is unheard of these days. I will certainly use AR1 and Anthony's services in the future, if need be. Outstanding. read more

High quality service. Anthony was prompt and professional - as others have noted he shows up exactly on time, immediately covers his shoes and even cleans up any droppings you may have the misfortune to have if you are looking into exterminator services. We called for a mouse problem, and Anthony spent over an hour inspecting the inside and outside of our house and our basement tenant's place. He covered any holes and gave us food storage tips. The poison he uses is inside the walls so you won't see any mice after treatment unless they come out to try to get water - he did horrifyingly tell us not to leave water out for our dog for a few days in case any mice seeking water drowned in the bowl - that was probably the only worse moment than seeing a mouse on my kitchen counter in this process. We actually had another mouse sighting and Anthony is scheduled to come back. But I don't blame him, I blame us for still having dog treats and a fruit bowl on the counter, even though he told us not too. Listen to Anthony! The only weird thing about this place is the answering service that takes your information then transfers your call so you have to give the same information again - why bother with the two step process? No stars taken off because everyone in the phone process is super friendly. read more

The technician was wonderful to work with. He came promptly, within hours of my call, let me know he was on his way, and carefully evaluated the problem with animal noises in a master bathroom. He informed me of what he was doing at every step, and was just so efficient in the choices he offered to solve the problem. I thought I was going to have to escalate to another country, but he was able to remove the large bird, and left almost no trace of the work he had done. Excellent, efficient, courteous work. read more

Anthony and his team here are the absolute best, no question about it. Anthony is always right on time, extremely professional, a great person, and has a real eye for any and all potential issues. He doesn't just treat issues with a temporary solution, rather does what is needed to prevent future issues, even coming up with clever ways to prevent issues when you think there is no solution. He is transparent of what to expect and we used him at our previous townhouse and now at our new home. Anthony is the only one we trust with any type of pest issue or prevention. read more

I just got off the phone with Anthony. I live in an apartment complex nearby and unfortunatley the maintenance staff and community manager are not being proactive enough in resolving my pest situation. I talked to him for almost 20 minutes in great detail on what has occurred in my apartment recently. He gave me his honest opinion and very upfront with me on costs, and he was very knowledge about what it would cost for an apartment to handle pests- I appreciated the "devils advocate" perspective b/c now I know where my apartment management is coming from. Unfortunately I do live in an apartment that has another contract exterminator services, so the initial inspections (usually it's free) will cost me something... but I know it is the price of my sanity at this point. I am very impressed. Depending on my next few meetings with my apartment building, I will leverage their third party opinion. Very impressed already with their customer service, very professional, very detailed oriented. Thank-you much for all the advice- I feel more prepared going to meet with my apartment building management now. ps - the only reason i'm not giving 5 stars is b/c I have no used their services yet. If I use their services for inspection, then I'll adjust my rating. read more

AR1 was punctual, professional, clear and easy to work with. They came and did a analysis of the issues in my kitchen/bathroom, let me know why they were happening, and explained how they would fix them. It was average priced. The guy who came was very nice and went above and beyond for me. read more

I called AR1 for rodent control. Anthony was the agent who came to our house. He was knowledgeable and kind. Multiple follow ups were included in the contract. Highly recommend! read more

I saw a rat in my kitchen and for 48 hours it had ignored my traps. Anthony came within hours of my call and was fastidious, courteous, and knowledgable. He found the entry point, sealed it up with metal sheeting, moved back my heavy washer/dryer and gave me before and after photos of the work area. He offered a 30-day guarantee, explaining what he could and could not control given the inaccessible crawl space of my old row house. Worth every penny. read more

Called a week and a few days in advance, scheduled the appointment, although I don't understand why I talked to two people if it was for the same information. Maybe I'm just that important? :) Just kidding! I have a issue with cockroaches who live in my house, dirtying the place, while refusing to pay rent. Anthony came in on time. Wow. On time? I haven't had a plumber, or my Cox Service repairer ever arrive on time, so it was impressive. It was also added onto the fact I urged Anthony to come in, but noticed he was taking his time, putting on covers on his work shoes. Another plus. Anthony inspected the kitchen which was my main concern, and listened to my questions, and comments. Gave me wonderful advice and what my available options were at hand to take, was upfront about it, and didn't beat around the bush. Ultimately, in the end, I found out our apartment complex did have exterminators on hand, with Anthony telling me me after he had left. Thanks! He could've just told me he could come back next week, or a few weeks later. That's the cue of a guy who cares. I don't know where I've heard people saying Anthony was unfriendly. Maybe he sounds different on the phone? I chopped it up with him for a couple of minutes, and found that he was a very nice guy. I don't know for sure if I could say the same for the female receptionist I talked to. If I ever need anything from AR1 that they cover, I'll gladly shoot them a call! And you should too! read more

Scheduling was easy and the company was able to send someone out the next day. Technician was prompt, friendly and knowledgeable. He inspected the perimeter of the home as well as the attic area. Pricing is on par with other small companies. I will use this company again for regular control. read more

I chose AR1 Group based on Yelp reviews, and I'm very pleased with the service I received from Anthony. I wasn't able to be home during my appointment time, so a family member had to let him in. I told him over the phone what was going on (a variety of random insects, large spiders, and wasps in our house), and he did a thorough inspection and called me back to explain everything. He recommended a one-time treatment to get us started instead of trying to sell me something more involved, which I really appreciate. I was concerned when the first person I spoke with on the phone asked for my credit card information while setting up the initial inspection, but it ended up making the process much easier. They already had my info and billed me after I gave my consent. We'll see how the bug issue pans out, but the great service from Anthony and the fact that they have a 90 day guarantee makes me feel confident that I'll be a return customer when the time comes. read more

We were at the end of our rope with a mouse problem and AR1 helped us out. They took what they described as a different approach from other exterminators. Anthony was professional and always on time and was committed to helping us rid our house of pests. The more he listened to exactly what we were telling him the better the service got. I would recommend him again. read more

Anthony was my service technician. I have been using AR1 for a few years now after a few failed attempts with other vendors. Anthony is very knowledgeable in all areas and always points out areas of concern while he does his work. Very nice to work with. read more

Anthony, a representative from AR1, came out to our home to assess our termite situation. His professionalism and kindness were greatly appreciated. He was also the only one of multiple companies that did not urge us to drill around the entire perimeter of our home. Anthony was prompt, courteous, knowledgeable, and honest. The AR1 price estimate was thorough, included a 1 year warranty, and was reasonably priced. read more

The service is straight forward. Anthony, our service rep, took the time to explain the service thoroughly and offer suggestions on keeping insects away. read more

Great service; prompt; professional. I was the last call on a Friday and Anthony took his time in treating my home. Before he came I only saw 2 roaches. He examined everywhere they might come in. I chose to have a preventative treatment. I was impressed that he never tried to "sell me up" or blow off my concerns. Very personable and pleasant even if he was getting off work at almost 8pm on a Friday. My house was left looking like it did when he arrived and whatever he used wasn't unpleasant. You couldn't tell that anything was sprayed the morning after. In my last house I dealt with a larger company when I had a mouse problem. They were always trying to add services and basically scare me into spending a ton of money. I'm very pleased. Thanks! read more

Very pleased with the service of AR1. We bought a new condo and had a mouse inside. AR1 took care of the problem. Although it was quite pricey, the service was great. They were prompt, courteous, and professional. read more

We have used Anthony for our pest control for many years now. He is dependable, always shows up on time (or even early), and has taken care of every pest problem we have had. He is a pleasure to work with. read more

Had a snake in the apartment that needed to be found FAST and taken care of. Anthony was able to come out same day I called, found the thing and took care of it. He surveyed the apartment and all areas that the snake could have potentially entered the apartment. He is now working on custom fittings to help prevent anymore critters from getting into the apartment. Very please with the customer service and professionalism. Thank you. read more

I called AR1 Group for a pest issue we were having in our home. Anthony arrived and investigated every possible space where the critters could be. He showed my wife and I evidence of an infestation that we didn't even know existed. He used eco friendly traps to catch the vermin already living in our home and most importantly he took the time to educate us on how to keep them out. Great professional service. I would recommend AR1 group to anyone having a pest issue. read more

Anthony does excellent work and is a pleasure to work with. Our townhome backs right up to a forest and we don't have insect issues for a long time after AR1 performs a treatment. read more

Anthony is one of the best service providers I have ever known. - He responds promptly and reliably to email. - He arrives exactly when he says he will arrive and sends frequent email updates. - He is kind to children and pets, and patient with customers who may be a little freaked out by their pest problem. (-: - He takes your lifestyle and needs into account, making sure that his treatment fits your household, pets, kids, etc. Most important: - He takes on the pest problem as though it were in his own house. If the first solution doesn't work, he cheerfully returns to follow up or tie up loose ends. You're not just paying for one visit. You're paying for him to solve the problem, and he clearly takes that responsibility seriously. We are SO grateful. read more

Review: With the colder weather settling in and the spate of rain that we've had recently in the DC area, it generated some unwanted visitors (mice). Anthony came over to my property on Saturday (10/19) and did a thorough review. He gave me counsel on how to prevent mice from getting in and out of my property and showed me exactly what I needed to do to fix the problem inside and outside of my property. He was patient and answered all of my questions, even the dumb ones. Cost: $0. I was astonished that he said there would be no charge. I insisted on paying him for his time and his advice but he refused me multiple times. Service: I talked with Anthony while going through the property and what I found out about him is that he is very good at what he does. He shoots straight and values human interaction. It's clear from his approach that he is not out there to make a quick buck. He wants to eliminate your pest problem and if he can do that with just his advice, he won't charge you. If he believes his service can help, he will charge you a reasonable fee and guarantee his work. I really can't put into words how refreshing it was to deal with an honest and knowledgable person. Note: You should set aside 5-10 mins to schedule an appointment with Anthony. You will talk with 2 people to get an appointment scheduled and may have to repeat your contact information. It's a small price to pay to schedule time with Anthony who is clearly an expert at what he does. Also, ultrasonic electronic pest control devices do not work. read more