Dear Customer Service Manager,…read more I am writing to express my frustration regarding the service I received when calling your support line this morning. I attempted to reach your team multiple times and after an hour and a half my call was finally answered. When I spoke with the representative, Aya, she seemed indifferent to the situation, merely stating that the delay was due to high call volume. While I understand that busy periods occur, a wait time of this length is unacceptable. Most companies offer alternative contact methods or callback options to avoid such extended delays, and I expected more appreciation for my long relationship with the company. I hope you will take this feedback into consideration to improve your staffing levels and the overall customer experience.

Today, I was very impressed with my new technician Eric H's service. He took his time and did a…read morethorough job inside and outside. He was very knowledgeable, professional and personable. In fact, he is the only reason that I am staying with PestNow because they still are having problems with their automated phone system.

I have been using Arterix for a little over a year now for pest controls services at my home nd…read morethey are highly recommended! Derek is great. He is friendly and very knowledgeable. I recently had service to address a reoccurring cockroach issue. Derek walked me through the process and provided pointers to address issues. Arterix is very responsive and are quick to get an appointment. Prices for their services are reasonable as well.

Cannot say enough positives about Derek @Arterix. Every time on schedule, does what he says he's…read moregoing to do, good-natured guy, and does the extra things, e.g., breaking down costs clearly, answering all questions.

Needed some work done with some insect issues around my house and they did a fantastic job. Had…read moresome issues with heavy ant population making it's way into my kitchen and they had it cleared up within 2 days after treatments. I was so pleased with their work that I actually contracted them for some work at my job on small wildlife issues and they knocked that out in no time also. Reasonable pricing and great communication with even better results. Even called a week later to check up and EVEN a month after that to make sure that fixes implemented were still effective. Would definitely recommend - top notch people.

I am on the quarterly service package and have zero complaints. Mike is knowledgeable and helps…read morekeep our house protected from pests. 10/10 would recommend hiring!

At the beginning of May, Dustin came out and did good preventative work, but couldn't remove a…read morestarling nest from my vents because it was a little too far back. He said he would come today, May 20th, to do a starling stopper and clear everything out. He also said he would contact me the evening beforehand to confirm a time. I contacted him May 16th to see if he could come earlier because I have bugs dropping out of the vent due to the starling nest: No response. I contacted him again on May 19th to be sure he was coming again the next day, because the situation is extremely bad: No response. It is the end of the day on May 20th, and he did not show up. He did not attempt to get back to me in anyway. I prepaid for a (small) portion of what should have been today's fix, and I now have a full blown bird mite infestation instead.

Great experience! Quick responses by text and call. Perfect communication at all steps of the…read moreprocess. We had some critter chewing through our attic into our home and Dustin at Virginia Wildlife Control talked us through likely culprits. He outlined a plan to remove this squirrel, repair the damage, and prevent further animals from entering, while being very transparent on pricing. All around highly recommend.

I can't say enough good things about their service. About a week ago, we saw a rat in our home and…read morecalled them first thing the next morning. They responded immediately and sent a technician out the same day, who set up traps--one of which successfully caught the rat. Unfortunately, the rat escaped the following day when they returned to retrieve the trap. However, they came back again at no additional charge, replaced the bait, and provided us with a clear plan moving forward. During that visit, they also discovered a dead rat under our refrigerator (we're not sure how long it had been there). Thanks to their responsiveness and thoroughness, we now have real peace of mind. We're very happy with their service and plan to continue using them.

If i could give a 0 star i would!!! They are horrible! They say that they will service your home…read moreevery 3 months but that doesn't happen and they will continue to charge you, monthly, even after you've canceled the service and say they have no record of you canceling. Then tell you that in order for them to officially close the account and stop the harassing calls, texts, emails, you have to pay an additional 3 months after your last service. Dont sign up with them they do not honor any part of their contract. Shady business practices, shady company.

jacob is great to work with and a real professional does the job needed for a reasonable priceread more

While Jacob is a nice man, however what he charged and what he did at my home there is a…read moredisconnect. Jacob arrived and the first thing he did was to use my bathroom for #2. Then proceeds to take a look for 5 minutes in my finished basement and does nothing in terms of patching or any other solution. Doesn't bother to look again at the exact spot the snake previously was. When asked if there are the possibilities for others was summarily dismissed. He chose not to inspect the upstairs for penetration points or the attic if other snakes would be present. We proceed outside, points out a very obvious hole between the brick and a joint for the deck. Then walks around points out the possibility of entering where wires from the AC unit run, but does nothing to address. Walks around and gets "distracted" by fruit trees 50 ft away from the house and says "yeah i get distracted easy" Then proceeds to tell me to patch the hole and to call him back if anything enters. All of this in under 20 min. Went with him based on yelp reviews but did not get anywhere near value for a inspection/setup fee.

Guys stopped to help me out after the snow. They plowed back the snow pile so I could get my car…read moreout. Good guys!

Horrible customer service and terrible service that was not thorough at all. If I could give the…read morecompany zero stars I would. It's extremely frustrating to pay $500 for an incomplete service that only took the technician 40 minutes and did not get the job done. Subsequently, I persistently called, left voicemails and emailed for 2 weeks letting them know of my issue and they kept giving me the run around. It's unfortunate because they were so quick to get me scheduled to take my money but when I told them they obviously didn't do the job I paid for, they have been completely ghost. Because of the nature of the situation and the health hazard, I had to call another company to fix the faulty job they did. The new company is excellent, great customer service and I will recommend them to everyone with any similar issues as well as my HOA because we have wildlife issues is my neighborhood quite often. Companies like Jesse James do not care about customers... customers who work hard NOT to throw away money! I do not write reviews often so when I do it's because I value my dollar and do not want others taking advantage. Sadly, I was referred to Jesse James by another company who could not get to me sooner so I'll have to also let them know about my experience so others do not have my same fate!

Friendly, punctual, professional and knowledgeable. Excellent service! I highly recommend SPRK for…read moreyour pest control needs.

We called SPRK out when we noticed wasps flying in and out of a hole in our eaves. The team showed…read moreup promptly at the appointed date and time. They quickly identified the wasps as paper wasps and assured us they were non-aggressive. In fact, they told us that their professional services weren't really needed for this and that it was something we could handle with a simple off-the-shelf spray. Regardless, they went up a ladder and give the wasps a good spray. We really appreciate their honesty and professionalism. Would call them again for any future pest program.