Jose a great guy! he gave me a good engine oil recommendation and is very cordial and nice guy.read more

A few weeks ago my husband was hit but someone running a red light. Luckily he was fine but his…read moredriver side fender and side mirror was not. After a call to our insurance he got an appointment for a repair but it was weeks away. I was out running errands and passed O'Reilly and figured I would stop in to see if they may have a temporary solution for the side mirror. Now listen, I'm not a car person. I don't pretend to be a car person, I know very little. But I do know when I'm blatantly being ignored and that's pretty. much what happened here. I walked up and down the aisles searching for the mirrors and the guy behind the counter didn't even in look in my direction. I was the only one in the store, hovering over the side mirror replacements, trying to find the matching one for the mirror. I saw him walk by, still nothing. I juggled the big book of parts to look up the number I needed for the make/model of our car and not a peep. Sure, I could have asked for help but at this point I was stubborn. "Ignore me? Fine, I can do that too." Ultimately I wasn't able to find the exact fit I needed but I did get a mirror panel we could cut to size. Better than nothing? I took my purchase up to the counter and once again, the fella barely acknowledged my existence, even while he was ringing me up. And sure, maybe he was having a bad night, or he's just not a talkative person but it either way it wasn't a super pleasant experience. Ironically we never needed to use the side mirror plate as I found the exact size we needed online. So now I have to go back and return the darn thing but I'm not exactly in a hurry to return...

I needed some new windshield wipers and they were very helpful I finding the correct size for me…read more They even put them on my car and dumped the old ones for me.

The staff were very kind and honest! I've been here a few times and they have helped find what I…read moreneeded, offered good advice, and helped me carry parts. They were easy to work. Great business, great staff!

Car broke down on highway. We knew it was the battery or alternator. We asked if we could buy a…read morebattery to try it and return it if it ended up just being the alternator. Employee said yes as long as it's not a mess. We drove the one mile back and it ended up being the alternator. Was told they wouldn't return the battery. Manager said the employee was new and it wasn't her problem "that's not on me." Apparently being a manager means nothing. Correcting your employees mistakes is on the manager. Was told by the employee she has let other customers do it in the past so apparently she just decided we weren't worthy. She was just unprofessional even an apology from her would've gone a long way vs "that's not on me."

Huge thanks for superb service! Arrived on the Eve of eve…read moreof New Year in need of a rear brake light bulb replacement for my seasoned Honda. The replacement bulbs are affordable ($10). But Fully expected to have to figure out how to install. "Not a big deal you say"? Actually it is for me @ hubby & family. None of us are Tool- -time Tims " Well wonderful employee offered to take a look to advise. In no time we had them in and were back on the road! Not my first time here- I've replaced several car parts here. But I'm finally speaking as Year end gesture. Thank you Advance Auto!

So our honda pilot 2019 had a low battery so we went here to get a new battery and we got it fine…read morebut when we put it in it did not match up so we went back to change and we told them a ton of times that it did not work but they were in denial and then he started to yell so I yelled back it was so long it took 15 minutes, and even though he saw us 30 minutes ago he did not remember us!

I bought a new windshield wiper set last year. Already one of them is broken. So I stopped at…read moreO'Reilly auto parts today. It is conveniently located on the corner of Hewitt and Washtenaw Avenue in Ypsilanti. Plenty of parking and easy to get in and out of. The young man behind the counter was very helpful showing me a variety of choices and telling me which ones he would definitely not recommend and which ones he thought we're good. I picked a windshield wiper and went to pay. He then asked me if I needed help installing it. I said why yes, that would be awesome. Two guys came out to my car and in 10 seconds put a new windshield wiper blade on my car. In and out with the wiper blade replaced in under five minutes! I highly recommend this business.

Listen, I know zero about cars. Other than how to drive them. SO, when my car's battery went kaput…read moreI called Ford Roadside assistance to come and get me going again. We couldn't pin point why it died (no lights were on, doors were closed, etc) so the tech recommended I take my car to Autozone for them to check the battery to make sure there isn't something wrong with it. Since I don't really do cars I had never been to an Autozone before but the tech told me they'll check my battery for free so I made my way to the newer location here on Jackson Road. I strolled in with no wait and told them what I needed and the nice fella working there grabbed the portable battery tester and came out to my car. Unfortunately, my car was built in an awkward way which allowed enough access for a jump but not enough access to the battery to test it any further. It's just tucked too far back for the machine to work. He took a moment to explain why and what I would need if something WAS wrong (read: I'd have to take it to the dealer since they couldn't access it to replace it). SO, they couldn't help me, but that wasn't their fault. They were extremely nice and helpful. I'd definitely come back here in the future if I had any other issues with my vehicle.

Heavier set man with curly hair worked this afternoon never seen him normally a younger female…read moreworking at night when I go in and the way he talked to the staff was so inappropriate. A lot of bullying going on with another employee towards the younger one. Super sad to see! The younger employee has helped me many times in the evening after work ! Impeccable service from him every time! His name starts with a k wish I knew the full name. But whoever worked tonight should not be allowed to I hope I never run into him again! Bullying is not okay especially in the work place. Very unprofessional.

Mini Cooper engine shut off while going 70mph on the highway and would not restart. Got towed to…read moreStadium Auto Service but they could neither replicate nor diagnose, let alone solve the issue. They had the audacity to suggest several thousand dollars in unnecessary repairs but simultaneously issued a disclaimer stating that they could not guarantee any if these repairs would fix the problem. I was still charged the diagnostic fee despite having nothing to show for their "work," and I got an oil change out of pure necessity. Setting $400.00 on fire would've been more productive than the help I received from TJ and staff. And I still had to drive away anxious at the thought of the car breaking down on the highway again. To top it off, there is now a completely new code showing up that Stadium either caused, didn't check for, or neglected to mention. I'm ashamed to admit that these so-called honest experts totally ripped me off, but they would have made my situation way worse if I had approved any more of their recommended repairs. After my experience, I wouldn't even trust them to fix a microwave meal.

If it's German , this is the place to take your car. They are fairly priced, offer a 2 year…read morewarranty on parts replace and the work is done correctly, first time. My Beetle smiles when I take her in.

I want to first thank CJ for being so awesome! I have been stressed over my snow tire situation but…read morehe was able to help me through it quick. I greatly appreciate it, CJ! I bought snow tires from Costco because Bridgestone had a sales with rebate and penny installation. 3 days after the purchase, I was not able to get my snow tires installed. In fact, Costco told me that I won't be able to bring in my car for another 3 weeks. That is ridiculous. You should try to meet your customers' needs as soon as possible. Or at least find an alternative way to show that you care. It had been snowing 3 times in the past week. My car has slipped multiple times in the snow. It was not acceptable to not have snow tires on especially after paying for them. I decided to go to Firestone since they offer the same snow tires for the same price. Only difference are the labor costs. Firestone also does price matching. Initially, they said they don't match wholesale company. But CJ somehow managed to get firestone to match what I paid for at Costco. It was maybe roughly $40 more than what I paid for Costco but that is completely okay! Firestone got my snow tires on the next day! I was able to drive safely without slipping! I felt that I was able to express my concerns. CJ made sure that my snow tires will be on as soon as possible. Overall, it is a wonderful experience. I should go to firestone for all other services since they seem like they care about their customers!

I mixed feelings but overall not satisfied with this shop…read more Have had our vehicle serviced a few times here for alignment and oil pan (gasket?) repair. We were referred by our specialty auto place that doesn't perform alignments. Alignment went ok no problems after. The 2nd service for leaking oil pan repair. (Our specialty auto place was not available & teen son needed the car to drive back quickly to college an hour away). Brought car in. They held for a reasonable amount of time to get work done. Repair seemed to go well. With significant cost (probably typical cost). However when we returned to our specialty auto place we were told there was a complete mess left of the oil pan repair! We were advised to return the car to Firestone for a redo of the original repair! As well I had to confer directly with the manager (very accommodating) because the receptionist/shop clerk was very evasive when I initially called to request the redo!

Recommend? Absolutely!…read more Mechanics you can trust. David was very helpful in diagnosing my daughter's car, and offering service recommendations. He saved her (us) from spending money on unnecessary repairs. That's unheard of. And for that reason they are the best value. Japanese Auto is our go to shop for maintenance and future repairs. Make sure to make an appointment. They book up quick.

It's been a few years now I've brought our 2009 Honda here. Thanks to the care and service, Betsy…read moreis still running like a champ. Even running up and down the freeway for teen son's trek to school. Solid service honest price quotes swift repair and response Fair prices. They fix requested service item and also keep an eye out for other issues with no pressure to address. I can't imagine taking Betsy anywhere else. Biggest bonus? It's less than a 1/4 mile walk to Washtenaw Dairy for a yummy treat while you wait!

These guys are the best! Always do great work and are very expedient! Can't beat the prices either…read more Very friendly staff.

From the owner: Specializing in: - Automobile Machine Shop Equipment &…read moreSupplies - Automobile Machine Shop - Auto Engine Rebuilding - Automobile Parts & Supplies - Auto Repair & Service

I had to get my oil changed last minute, they were gracious enough to squeeze me in and they were…read moreSO friendly and quick, AND that's not even to mention that the price is unmatched. This will definitely be where I go from now on!!

Yeah, I came in with a problem with my car, quick diagnosis, BUT the charge was more like a…read moredealership charge. They fixed the car right away, and I don't want to go into details but be prepared for the payment. True, they have late hours and are convenient. Maybe have your car diagnosed first and not commit, then look for another shop for a second quote if you are not in a hurry.