The level of service I receive from all the staff is impeccable. They offer a wide variety of services at great prices!

I have been going here forever and spent a lot of money here. They lost my business today. The past 6 months every time I go in for a service, I come out and have to argue with the receptionist about my packages I purchased online. Janica does a great job with facials, then I come out and get upset because they aren't putting the services I bought on my account. I have gone back and forth with the owner multiple times. Today was the last straw. I will take my business elsewhere. read more

People always complement me on my skin and never guess my age. And Janaki is such a bubbly delight when she performs her magic. I highly recommend getting facials and microneedling done here!!! read more

I got a lash lift and I'm super happy with the result, I have the perfect natural lift look and my lashes are sitting pretty ! I almost fell asleep during the service the environment is super relaxing read more

Junake is wonderful! Love my lashes after my lash perm. She's also fantastic at facials

I've been going to Lash Brows for many years. Love the new look of the place! Excellent service. Wouldn't consider going anywhere else. Great package deals! read more

No. I have a prepaid package. Willing to tip $10-$11.00 for a decent (not amazing job), the smallest tip was over $18.00! When I said that was not my intended tip she said she had to call a manager to reverse it and I was in a hurry. I hope they credit my card back or offer another service bc that's a ridiculous tip for a 5 minute service. read more

I regularly receive services from Arch Brows. I have been going there for years. Service is of good quality.

From the moment I walked in the door, they were up-selling. You need a facial, you need your eyebrows dyed, you need everything we offer. What I wanted was my face threaded. I have had this done at other threading businesses with great success. The girl told me it was impossible because of my fine hair. Maybe impossible for her skill level, but not impossible. I will never go back to Arch Brow Keller. read more

Great threading as always. My go to salon for all threading needs. Quick wait and lots of knowledge to give my brows the perfect shape for my face read more

Provided excellent quick service and very informational. Made recommendations without upselling. Already scheduled my next visit

Professional and fast very customer service driven staff. They are my go to in keller.

Very efficient service from the lady who did threading. Salon update looks very nice as well!

Have always gone to this location for years! All of the employees are sweet and perfect my brows when I get them tinted and threaded. They're always super kind and positive. Definitely coming back! read more

Arch Brows Threading & Spa - Got my eyebrows tinted and threaded - Hair Removal Near Me - Keller, Texas

I really appreciate the staff. I have been going here for several years and have had many services. I have always had positive experiences.

Very clean and friendly shop. I've gone there for threading, tinting, waxing, micro blading, derma planing and facial. Great prices and quality service. read more

I think I have found the right place for my brows. Everyone is very friendly, efficient and do fabulous job with threading eyebrows. It is $$ affordable, place is clean and I plan to continue their service. read more

simply the best. I've been going to arch brows for 9 years and everyone who works here is wonderful. nadia is the best and sam is my favorite eyebrow threading artist. read more

Loved Saguna! She is very sweet, makes you feel comfortable with all the services. Regular customer here

Nisha always does an awesome job. Love my lashes. They are clean and prompt. Thank you

Love my Keratin lash lift, facials and brows. Very professional and friendly environment.

They are very professional, yet warm and welcoming. Service is always punctual. The facials are so relaxing, I just want to rent the room afterwards for a nap! They always try to make the laser hair removal as quick and painless as possible. I was amazed at how much less hair I had after only 1 treatment and the hair was so much finer and softer! read more

Used to love this place. Really nice staff and I would come here all the time. I didn't come in for a little while cause I was growing my eyebrows out. Just trying to get some thicker brows because mine were so thin. I finally got it to how I liked it. I came in, told the lady I would just like it cleaned up but keep the shape. She proceeded to thread almost my entire eyebrow. Now I look like Brittany spears in 2002. I wanted to cry. I am crying right now. Not coming here ever again. read more

Arch Brows Threading & Spa - Hair Removal Near Me - Keller, Texas

I had a Groupon for a leg wax here. They are currently running a nice deal, I'm attaching a picture of the savings for those interested. They really are quite a deal. First of all, since purchasing this Groupon, I've tried to Book an appointment quite a few times but they haven't had any availability on the days that I don't work. I have a difficult schedule so this isn't that big of a deal but it was something worthy of noting because it happened a few times. They are busy despite having several locations! Earlier this week I called and spoke to someone, I booked an appointment for a few days out at noon. I was at work at the time so I jotted it down on a piece of paper. Today's the day of the appointment, I couldn't find my paper so I called to double check and confirm the time of my appointment. I'm so glad I did because whenever I called I spoke with a different girl and she told me that they had no record of me having made an appointment. I explained that I had called 2-3 days prior and had definitely made an appointment. It felt like she didn't believe that I really had made an appointment based upon a few of the comments that she made and the attitude she expressed. That made me feel a little weird because I wasn't too upset about the problem, I just wanted to reschedule and try to get into one of the locations today. I admit that her attitude was offputting for me. Eventually, we scheduled an appointment for 30 minutes earlier than my original scheduled appointment but not at the location that was closest to me. I had to drive 20 extra minutes (over an hour total) to get to the other location, luckily my other appointments today were scheduled later so I didn't have to rearrange my day despite being further away from where I needed to be. Again, not that big of a deal because I do understand that accidents happen. But the girl's attitude on the phone was frustrating because I was never apologized to or anything like that.. I was just questioned and spoken to in a way that assumed that the mistake was somehow due to an error on my part. Upon arriving, there were two girls working the front. Neither of them really acknowledged me and when they did, it was in a short manner. They took me back to the waxing table which is in a small room that seems to double as storage with cardboard boxes stacked against the wall. They had two girls working on my leg wax. I appreciated that because it helped me to get out of there even more quickly. My opinion of their service is that they were fast, thorough and kind while I was being waxed. However, when I went to redeem my Groupon and leave a tip, they kept trying to get me to buy a package from the promotion they were running. They asked me about it several times and when I declined for the final time, the girl literally crossed her arms and scowled for the rest of the time that I was at the front desk. Overall, the attitudes that I saw and experienced just left me really disappointed. Despite being pleased with my leg wax, the interactions were enough to keep me looking for another establishment to give my long term business. read more

Arch Brows Threading & Spa - Hair Removal Near Me - Keller, Texas

Wonderful facial today. Very relaxing and professional. I will be back. Everyone is friendly and kind.

I've gone here for years and everyone is so helpful! I get eyebrows tinted and am now considering microblading.

Been going here for years to get my brows threaded, mostly cause it's the closest one to my house but I've also never had any major issues to where I needed to look for another place. It used to get really annoying when they would ask me if I wanted to purchase a package every single time I entered the door, but they have toned that down. There is usually never a wait and when there is the most I've waited is maybe 10 min. The girls are super nice and helpful. Maybe they should begin taking notes down on clients that are getting on going work done because I had some girls working on growing my eyebrows out to match my eyebrow line better and the girl today just threaded right through it because I told her I just needed a clean-up. I didn't have a problem with it because they looked great but just a suggestion. They also do have great package options so ask about those. read more

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love this place!! the service Is amazing I won't go anywhere else. they offer so many services and it's so close to my house.

Two stars in the Yelp world means "Meh. I've experienced better." Truth be told, this was my first wax job, so I technically haven't experienced better, but I feel like I should have. It hurt like the dickens, but I kind of expected that one. What I didn't expect was to walk away sticky and with quite a few stray hairs left lingering. And that is why I feel like I could have experienced better somewhere else. I'll give them one more try, but then I'm moving on. read more

I've been coming to Arch Brows-Keller for a couple of years for both eyebrow waxing and laser hair removal. Over the years, I have been satisfied with my service. Pinky always did a good job, but she is not always at the Keller location. So, I started seeing whoever was available. Over the past six months though, the quality of the waxing has been inconsistent. Sometimes they do a good job, others times it is just okay. The techs never want to wax; when I ask for waxing they say, "you sure you don't want threading?" That always makes me feel a little annoyed because they are questioning what the customer has already stated they wanted. It's just bad customer service. I just went for my last time this week. I don't like that they talk to each other in another language while they are working on my face. It is just rude! I don't like that they try to get me to do threading because they don't like to wax. I don't like that they are always trying to sell a package when they don't seem interested in providing quality customer service in the first place. I don't like that the salon feels dirty and unwelcoming. I'm hopeful that when enough people complain, they will change the management and make this place a more welcoming, customer-service oriented business. That is the only way I would consider returning. read more

As I'm aging, I have learned the value of regular facials. Janaki is so helpful and personal when it comes to taking care of my facials. She is great! read more

I purchased my wife a Groupon for the Coppell location. She said it was hot. Also the lady during the service acted like she didn't like to do the Groupons. The service provider seem like she was I convienced the whole time. When checking out the lady charged $135 for the tip and acted like it was I convienent to credit back her card and had to call someone on the phone My wife will not go back read more

Nadia(the owner) she is cheating me after she convencid me about the fibroblast procedures and told me it was grantee and takes one week to heal but i see totally different result,burning,damaged and ruined my skin,she is not honest at all be careful guys ! read more

Got a groupon, called to schedule an apt, and was told I could walk in and get service during my lunch. When I got there I was not greeted for over 30 minutes. By that time my lunch was over and I left without seeing one person who worked there. Here I am..still hairy and now hungry. Got my refund and won't be back. read more

Arch Brows Threading & Spa - Hair Removal Near Me - Keller, Texas

All the ladies here are nice and they do wonderful. Customer service is great! Never have to wait. I always do walk ins and if they are busy they still greet you and get with you for your service ASAP. They do a great job at threading. read more

I come to Dallas every couple of months and I always go to Arch Brows! I've been pleased at every visit.

Bought a package online twice but did not process for some reason. I was offered the same package at the shop, they ran my card and I signed the receipt. However, according to their "system" it didn't go through and they told me to contact my bank and told me that I was not charged. I checked my statement two days later and I saw that I was indeed charged for the package but the shop claimed they did not see the transaction in their system or statement. The front desk informed me that he will talk to the owner and will give me a call within 24 hours. Which they did not, I went ahead and disputed the transaction with my bank and they ended up dealing with this mess because the people at the shop won't take my statement as proof. read more

I had a full face threading and they did an amazing job, not to mention the reasonable pricing!

I have been going here for over a year now Nd Shova is so sweet and gentle with waxing. She takes her tine to get it right and I don't feel rushed even though she is quick. I recommend this salon mostly Shova to everyone! read more

I received a Vitamin C facial here. Got to say this is the worst facial I have had. How does the before and after picture look the same? I came here to reduce my pores and blackheads, but this was not the case... - - I got there 5 minutes before my scheduled facial. Filled out the form and sitting in the lobby for about 10 minutes. They called me, told me to wear the wrap around my top off. I lay down for the next 15 minutes and no one to be found. When the lady comes in, she does not knock and she opens the door immediately apologizes profusely stating that "she started her period and that she need to ask her friend for a pad"...WOW! I am stunned! Not only is that unprofessional, but I do not need to hear that. I came here to relax. The facial was not satisfactory whatsoever. She pinched my noses so hard that I had to get up because I was in pain. She wrapped my face in hot towels and while each treatment was doing its work, she was on her phone. I know this because I can hear the clicking. Word of advice, massage the clients on the neck or the head while the face is occupied. DO SOMETHING! There was no music playing throughout the entire session and there was no pillow to elevate your knees so there is less stress on your back! Worst part is for the time that she was late for the facial, she did not make up for the time whatsoever. For an hour facial I only got 38 minutes. Ridiculous! I am very disappointed in this overall experience. Save your money and pay a little extra for your facials elsewhere. Overall the eyebrow threading is okay here. read more

Arch Brows Threading & Spa - Hair Removal Near Me - Keller, Texas

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