I read the reviews for Archer. Still, I needed service so I took my car there. I explained that their reviews weren't very good and that perhaps they should be really receptive since I wanted to write a good review.Unfortunately, although the staff is very nice, they are indeed incompetent. My air conditioner was failing. I left it there for a day. They said it was fine. A week later I took it back and indeed they agreed and replaced it. While there I told them of a noise from the dashboard. They "fixed" it. Only charged me half the usual charge. But alas, it was still broken. Today I took it back for two issues. The noise, and the air bag sensor. They of course told me that neither was defective. So, I guess that if you want something fixed, perhaps this isn't the place to go. Again, the staff is extremely nice. They just can't fix anything. read more

The oil change was fast and the customer service was perfect. From the moment you walk in you are greeted! You feel welcomed from the moment you walk-in and walk-out!! The service men know what's going on with your vehicle you don't have to be nervous about sending your car like you would at some random auto-house. read more

So apparently retainers don't mean anything anymore, even if they are in cash. I went up there to look at a used vehicle saturday that i had wanted to purchase. I liked the vehicle but, being cautious and always wanting to be covered in matters with large amounts of money, i told the guy i wanted to have a mechanic friend of mine come check it out. I gave him a 500 dollar retainer to NOT sell the vehicle. He texts me monday asking if when we are coming to see it, i told him that we unfortunately wouldnt be able to until tuesday. I text him today letting him know we are on our way and he says "okay, perfect, see you soon!" I get up there and he says that apparently they sold the car "without his knowledge"(bs) and he is going have to give me a refund. Except they dont have the money there anymore and cant refund cash so will have to cut me a check that i will have to COME BACK UP THERE to pick up when this place is not near my house. I told them they will overnight my check. Terrible place, NEVER shopping for a car there again and telling everyone i know to avoid the place. Geoff(the car salesman i had the misfortune of dealing with) is an a-hole. read more

My dad and I went to buy my first car at archer Kia today. The experience was great and the finance professional Rod was extremely helpful and explained the process to us thoroughly. You could tell the car salesman Ron appreciated our business and treated us with the utmost respect. My father, who has gone through the car buying process many times, kept repeating how Archer Kia was the best car buying experience he has ever had. We would definitely recommend Archer Kia. read more

DO NOT BUY A CAR FROM HERE. A few weeks ago we took our car in to have the oil changed. During the same time husband and I had just bought our first house. The day we moved in I noticed an oil spot on our brand new drive way. We called and they told us that we could only bring it in Monday through Friday for service. We explained to them that was not an option as we do work. So after the guy was a total dickhead, they agreed to look at it on a Saturday. Come to find out they didn't put a gasket on the drip pan. So our oil was literally just leaking out. Good thing we caught it or else it probably would have blew our engine up. Fast forward to yesterday. We go grocery shopping come out and our car won't start. Luckily find a gentleman kind enough to give us a jump. Car started immediately. Go to O'Reilly's to have them check. Tells us it's a bad battery on a two year old car. Ok we buy a new battery. But now we have a light on in our dash. And the passenger seat is flashing as if the passenger isn't in the seat. Come to find out, the passenger airbag is now disabled. So my husband calls today to set up oil change and let them know about what happened. They tell him that he would have to bring the car in Monday through Friday and leave the car with them for 2-3 days. And they don't offer a courtesy car, so we would also have to rent a car on top of the $125 they want to charge us to run diagnostics on a car that we pay for extended warranty on. I thinks its complete BS that it takes 2-3 days to hook a car up to a computer to run diagnostics and they don't offer a courtesy car in the mean time. Especially when our passenger airbag isn't working. That's a huge lawsuit if something were to happen. They don't don't accommodate their customers. And obviously don't care about their safety. Will never purchase from them again. And highly recommend no one else does either. read more

I have been getting my car serviced at Archer Kia for two years and I have received excellent and reliable service. The staff is very welcoming and the repairs are done in a timely manner. I trust Archer Kia with my car. read more

My 2012 Kia Soul was brought to Archer Kia body shop in April 2016 for a minor fender and door repair. Everything went well until the day they finished the car on Friday and no one contacted me. If you live in Houston you already know we had severe rain starting in mid April causing flooding in some areas. I received a automated call the following Monday from Archer Kia thanking me for my business. A little confused since I had not picked up my car yet, I called the body shop and asked about my car(is it ready?) I spoke with the body shop manager and he said "I have some good news and bad news". I said "Uh , what is the bad news?" Manager replied "your car is fixed but it got flooded this weekend". I immediately left work and went to the dealership to inspect my car. After seeing how high the water got in my car I called my insurance company. I inspected the initial repair and it was half assed to say the least. I showed the body shop manager that the repairs were not satisfactory and he agreed but said since the car is now flooded let's see whether or not the car is declared a total loss. I waited a week for the adjuster to get back to my car and he called me from the lot and said "I thought you said the initial repairs were supposedly completed but not satisfactory!?" I replied "that's correct". He said well, "why would there be painters tape on the car and a door molding off if work was completed?" I explained it was not like that earlier in the week. Archer Kia pushed my car back into the shop and finished the initial repair correctly and forced me to pay them $588 to release the car to my insurance companies total loss dept. Buyer beware**** Archer Kia body shop is next to a Bayou. Although only 7 of probably 40 cars flooded due to where they were parked they considered this an act of nature. BULL****! Total negligence! This body shop has been there for years and they knew the back part of their lot flooded. Btw. Archers insurance does not cover ACTS OF NATURE! If you are one of they 7 other people who lost their cars that weekend fight the claim because no Thanks to Todd Archer my insurance found it to be negligence on behalf of the dealership. I've been in the auto repair business for 25 years and only took my car to the dealer because I wanted OE parts and repairs by the company who made it. BIG MISTAKE! I bought my car at Gay Family Kia in Dickinson with 1 mile on the car. I used Archer Kia for the repair because of convenience. I hope everyone who reads this thinks twice before buying from or using Archer Kia for service. Todd Archer has proven to be an arrogant snake and his body shop just flat out SUCKS! read more

I had a great experience here. I was in a time crunch after an accident to purchase a new car and honestly hadn't even thought of a Kia initially. I stopped in because the dealership was close to several other places I was looking at. Sebastien was extremely helpful and professional, which was refreshing compared to all the other salesmen I had encountered when looking that were pushy and rude. I didn't make up my mind initially, so went back the following day to test drive two cars again. I ended up making the decision to purchase a Kia and I was very surprised at how quick and easy the process was. They extended a great warranty and I was happy with the financing options as well. After driving the new car a few days, I'm very happy with my purchase and the caliber of the salesmanship this dealership has to offer. read more

I traded in my 2013 Kia Optima for a 2015 Kia Optima on 4/23/2016. At that time I was told by finance "Ryan", that the payment would be sent to lien holder bank "Ally" to payoff my trade within 7 days. I called Ally to confirm on 5/8/2016 that payoff was received and it was not. I called Ryan again!!! He assured me that the payoff would be sent that day. I then called Ally again on 5/18/2016 because my payment was due on 5/20/2016. Once again "Ryan stated he would call accounting and have payoff sent. It is now 6/7/2016 I just happened to review my credit and my car that was traded in is being reported late on my credit!!!! I called Ally bank and they think that I just don't want to pay them and i'm making everything up and there demanding payment plus late fees. The dealership has the most incompetent employees. I'm a single mom of 2 girls, study at UT and was trying to buy a house after graduation. Now I cannot because I traded my car in to this joke of a business. I would give a negative star possible!1 read more

Few years back we had leased a Optima from this dealership. My lease was coming up and I actually liked the car. I thought I would come back and give my business to the same dealership. Thought I would be treated with respect due to being a returning customer. Little did I know it was the very opposite. It seemed like the dealership was doing us a favor by selling us a car!? I was very surprised by the attitude of the Manager after he hung up the phone on me. Any who I called the corporate office of Kia and asked them to take a strict action towards him, don't want anyone getting fired, but this dealership SUCKS! By the way with your service this is the only KIA dealership that doesn't wash your car and charges random crap when you come for a oil change. Wouldn't recommend anyone coming here. read more

They are always fast and super friendly. I bought my car here a year ago and every person was very nice.

Want a good deal? Archer Kia is on target. I now have my third Kia from Archer. I do my homework and shop around, but no one beats Archer's price or way of doing business. New car manager Ryan and owner Todd are both straight shooters. They will patiently answer questions and work with you until you're satisfied with the deal on the car you want. Go ahead and compare others, then take aim for Archer Kia. You'll be glad you did. read more

Terrible customer service in the service department. Treated like I'm not an intelligent human being and talked down to. Have done same to my wife. 4 major issues in less that 2 years and less that 22,000 miles. Dismissive and disrespectful staff who try to talk you in circles and do very little to fix the problem. Last time I took car in they kept it for 10 days and told me nothing wrong, 1 week later car was back in for issue. Unprofessional and disrespectful. Only person who has been of any help is Beau in the service dept. read more

Very very disappointed for 5000 miles checked out, The most expensive car maintenance, every 5000 checked out is always over 500 , my recent one was 774,92$ , I don't recommend kia dealer ship to anybody , I wish I could attached my bills here so everybody could see it, but I will attached my bills to all other multimedia, read more

Oh man oh man oh man! The staff here really needs a FULL SEMINAR, not a Lesson but a SEMINAR, for Car salesmanship! We were ready to BUY! We knew what we wanted! Before walking-in I already spotted through the glass door two salesperson doing NOTHING. One was leaning against a showroom car texting, the other was just pacing even though he clearly had customers inside the door already who were in front of us. Anyways, we walk-in, nobody approached us, nobody made eye contact, so I walked towards the guy who was slowly pacing. He actually turned AWAY from me! WTF! I said something then he responded but was very disinterested. He proceeded to show us the car, test drove it, said some things about the car that we found out later that weren't true. Still very disinterested about selling a car, wow! I told him we have a budget and he said that's very possible and had that assurance that he will be able to negotiate for a lower price . We have a good down payment, great credit so we left to go to other places and came back a few hours later because of what we were initially told the DEAL would be. We sat down again, he made us sign some papers for credit check then told us that he'll give us a copy of this and that paper. Then tells us that the car was a RENTAL, he told us earlier during the driving test it was for PERSONAL use! He left then came back and was astonishingly pleased by our credit score, the very first time I've seen him very interested. He leaves again then comes back to give us the price, IT WAS THE SAME PRICE. NOTHING WENT DOWN! Ummm what? So I told him what we talked about and he said he didn't say those things and we just assumed he would lower the price. Ummm what again? At this point I was getting frustrated and he could tell. I wanted to just stand up and leave. He kept asking the same question about our budget, and tried showing us comparisons.Oh yeah, for a salesman, this guy did not have a calculator, he wanted us to figure out the number by using our phone as calculator and used my OWN PEN. Soooo UNPROFESSIONAL! It just went downhill from here, he started condescending our car choice and proceeded to tell us to just buy one of their NEW CARS coz it's the same price then he tells us it's only this much which is about 4K over our budget and he wasn't even sure that they have some in stock! Ummm what?! He gave us time to think about it then came back and we unanimously said NO. We wanted to get a copy of the credit check which he promised three times we could have but this time he was saying NO, I can't give it to you. It's against the law. Ummm what?! We couldn't wait to get out of there. There were other things that he was saying that weren't even true or weren't following on what he was saying. VERY VERY VERY SHADY! DOES NOT KNOW HOW TO SELL A CAR...His name is RON! Do not buy from this GUY! He does not know how to sell nor does he know how to deal with customers! Pathetic for a salesman. Oh yeah, he's breath was UNBEARABLE! Oh hey RON, we bought from someone else!Thanks for nothing! read more

Got a very good deal on a used car! Enjoyed working with Aaron! Thanks for helping out.

Archer kia you suck. I call there making sure the vehicle I seen on the internet was there. They tell me it is but when I get there it's not. Salesman Shawn tells me he has personal business to take care of and hands me off to another salesman named Trey. they tell me they are knocking 2000.oo dollars off for the vehicle that was not there and for me coming in there. what a joke. they try steering me to a different vehicle that I didn't want. it was red and I hate red vehicles. Lol. said I was interested in the gold van sitting there.went for a test drive and everything was good till we got to the numbers. was on the internet for $15,988. It was down on the paperwork for $16,500. WHAT? They were dropping it down to $14,995. WHAT? that's not a 2000. dollar discount like they said. did some research and found out they had sold the vehicle back in august of 17 for $16,888. with 33,523 miles on it. It now had 61,000 miles on it. someone got to drive it for 23,000 miles for 333 dollars. WHAT? They are the biggest ripoff. All most as bad as Ron carter if not worse. they will not be getting my business or my money. the wife will have to find somewhere else to buy her another Kia. she loves Kia. she's on her third one. But Archer Kia will not be getting are business. read more

The salesmen next to us was spraying deodorant all over himself and under his arms while we sat there. Kind of gross. The salesmen obviously pushed the newer, more expensive vehicles but I'm all around happy with my purchase. He pushed checking multiple banks for the best rate which I kept trying to explain I did not want to do because I wanted to go through my credit union and I didn't want them to ding my credit with multiple bank inquiries. He did it anyway. I still went with my credit union because of course they had the lowest rate. Overall I'm happy with the car. The sales people did their jobs being sales people. I kept having to contact my sales rep multiple times to fax in required documents to my credit union to finalize my loan. It took a week and I still haven't finished closing. I finally got upset and told him that I didn't have time to keep going back and forth with the credit union and him because I was at work and since it's HIS job to sell cars HE needs to contact the lien holder and provide the remaining information required by them to close on the loan. He reluctantly did it. Smh. Kind of a mess. I like my vehicle but Archer Kia is a bit of a handful to deal with. read more

To start with, my first impressions of the sales team and price of the KIA Soul were very positive! I really could not have been happier. Financing was a breeze (I was already approved for the price of the car), they did not try and sell me a bunch of useless products that I did not want, and I was in- and-out of financing in less than 30 minutes. Wow! If it had all stopped there I would have given them a 5 star rating (which I did the following day on the KIA website). The problem came when I decided several weeks later that I did not need the GAP insurance which I purchased at the time I bought the car, due to paying off a large portion of the loan with money I had in savings, which I was not intending to use at the time of the auto purchase. Long story short; after 4 months of coming up with a myriad of different excuses why I had not received my refund, I was finally issued a check...for $105.00 less than what I was due to receive. After several hours of trying to reach someone in finance, I eventually had the opportunity to speak to a live person and he informed me that the refund I received was pro-rated. I immediately informed him that I came to the dealership and filled out the required paper work 2 weeks after the purchase, well under the 30 day-100% refund cancellation policy deadline. Then I indicated how pissed I was (those were my exact words) that it had taken 4 months and I lost count of how many calls, for them to send me one simple refund check, and that it was for the wrong amount! He then took my name and number and said he would get back to me,which he did in less than 5 minutes. He called back to confirm my address and before I could say thank you, he hung up. Rude, Rude, Rude!!! After all the crap I went through for 4 months trying to get this stupid refund, all the calls, waiting on hold, being told one story after another, and I don't even get a "I'm very sorry", or just "sorry". No. I get hung up on! Needless to say, that will be my last dealings with Archer KIA. read more

We have been very impressed by Archer Kia. Every aspect of the car buying experience has been great. When I got my car, I felt that I was being treated respectfully and honestly. Now we are a second generation Archer Kia family. Because of the great deal and excellent experience, when my daughter needed a car, we went to Archer. Everyone worked with us, including the finance person, Ryan, to allow my daughter to get the car of her dreams, a 2013 Soul Exclaim. When we took the car in for its oil change, we were told that the car had to get two new front tires. But we only had the car for six weeks, and that didn't seem right, so I asked for the head honcho, Todd Archer. What a great guy who believes in 100 percent customer satisfaction. He looked into the situation and came back and told me that I was absolutely correct and that it should have been checked before the car was delivered to us. The upshot: he did the right thing and gave us the tires at no charge. I had to give him a hug! This was definitely 5 star treatment. Archer Kia is my recommendation for when you want a new car and great customer service! read more