The service technicians are friendly and knowledgeable. But the prices are not. They work a flat rate repair charge that is predetermined for the techs. They bill out at the highest per hour rate of any other HVAC contractor I have used and refuse to breakdown the actual cost of parts and labor. This will be the last time I use Area HAC. read more

Had them out to service our furnace and A/C. Brandon was on time, professional, and there were no surprise charges. Glad to know our furnace is in tip top shape. They do not service our brand of fireplace, but referred me to someone who can. read more

We only used them because they are the company that put in the unit when the house was built. I am absolutely disappointed. We had a service member come out and "repair" our unit. It still doesn't cool down the house. We called another service company. They just came out, said the unit is failing and gave us two options to get it repaired or replaced. It only cost 1/3 the amount that we spent at Area Heating and Cooling, for them to come out. Since we are getting a new unit, they aren't even charging us for the diagnostic visit. With Area we spent way too much for a visit that took way too long to notice that the unit was faulty. The new company said that they could VISUALLY see the problem!! DON'T USE Area Heating and Cooling. read more

Just had a new AC and furnace installed. Great service. Friendly and professional individuals. Everyone we had contact with. Special shout out to installers Scott and James. They were both very professional and engaging. They finished the job quicker than they had estimated. Very hard workers. Very impressed with installation and Clean-up afterwards. Highly recommend this company. read more

Very professional and efficient. It took several trips to troubleshoot my issue and I felt as though I was treated fairly and with great courtesy. We have had a long term relationship as Area installed the system in my home and business and I have had nothing but good interactions with the company. I do recommend them whenever asked. read more

Wish I can get them -5 starts. Worst customer service ever. The service technician wasn't on time and never called me before I called to the service department. Also, Service department manager was very rude and blamed me ( she kept saying she didn't blame me, but she did) I asked them to cancel all the service, but they forced me to pay anyway. I got panic disorder again after I talked with the manager Cindy and will find a way to make official complaints to the business associates. read more

I HIGHLY DISCOURAGE anyone from using this area business! I have used this company ever since we moved to Vancouver WA in 1987. I have given a high recommendation to others through the years, that this is a good honest company. I can no longer recommend their service (or their customer service!) or their lack of appreciation for a life-long customer. Area HVA replaced a broken condenser in my upstairs A/C July 2014 (compressor covered by manufacturer's warranty, but the labor was paid out of pocket). Fast forward to July 2015 - same (upstairs) A/C worked for 3 days then went out (again!). Called Area Heating & Cooling to make an appointment for 'diagnosis' (although I had reported 'it was behaving the same way it had a year ago, when the compressor went out....') but their appointment schedule was backed up and it was over two weeks before they could come to diagnose the problem. The problem: broken condenser (again!). But happily the repairman said it should be covered under their one-year business warranty since it was just a year since they made the same repair. Oops! The office called me back that same day to tell me that we were 'just a few days past a year' so their warranty did not apply! Really? But we had to wait two weeks for our appointment! No luck. Talked to a 'Jackie' in the 'Customer Service' department who gave absolutely no help at all. When I asked to speak with their business owner Jackie stated "all complaints stop with me. I 'handle' all complaints". Yes, Jackie, you 'handled it'! And you lost a life long customer for Area HVAC in the process. I am a customer who has used your services for years, and I gave Area HVAC as a recommendation to others when they were looking for HVAC services as well. No more. I'm very sorry to have lost a local business to use. read more

I just purchased my first AC unit from Area Heating. They made the purchase very easy on my part. After they came over to give me an estimate, they sent me an email on the price quote. I was unable to sign and send the paperwork back to them that second because my printer was out of ink. The guy that helped me drove to my house to finish up the paperwork so I wouldn't have to drive to the store to get ink right away. I had to wait a little longer then anticipated for the AC unit so they also offered to lend me a portable AC unit in the meantime. They hooked it up for me and everything. Thanks for making sure I stayed comfortable during the heat wave! read more

We just moved in the fall and discovered that the air conditioner was broken when the first heat wave hit. I worked with Dominic and he was fantastic with communication, researching the issue and getting it resolved. The guys who came out to replace our air conditioner and furnace were very personable and professional and they got the job done in one day. I'm glad to have it ready to go for summer and back under warranty! read more

We have an old, 1930, home that had a very old and unreliable gas furnace. We decided to replace it and get air conditioning. After interviewing several contractors we settled on Area Heating, who helped us get the quality system we wanted. We were pleased that Area Heating, and specifically Tom Dollemore, stood by us during the shakedown of the system. We were all surprised how leaky and uninsulated our old house is. We wouldn't hesitate to recommend Area Heating and plan to use them for our maintenance. read more

#1 contractor with my remodel I started a home remodel this year. The remodel included plumbing, electrical, framing, sheetrock work and heating and cooling. Of all the trades Area Heating stood out as the best. Their crew James and Chad did a marvelous job. The clean up after each day was spotless. I cannot say that for the plumbers and electricians. #2 After having all the old insulation removed form the home I asked Mike Deloria if we could lift the heating ducts in the attic (no Problem) was the response this was needed to get the new insulation to cover the new sheetrock. Once again their crew did the job and clean up was complete sweeping the home and garage. This company is your choice if you need work done. #3 I must admit I am quit picky having retired from the heating and air conditioning business but too old to do it myself. I can say thou if you want it done right want to feel safe that a company will take care of you then look no further. read more

From the initial call to schedule a bid through the follow up service we needed to have, our experience with Area was fantastic! Joe in Sales was very thorough with information about the AC unit that would work best for our home and was friendly and responsive through the waiting period before our unit could be installed. The crew that came to install our AC was friendly and knowledgeable and very hard working. We thought we were all done after the walk through, however later that same day our fan on the furnace decided to give out. Just terrible luck, nothing to do with the new AC we had installed. So, we were left with no AC, no heat, no way to blow any air around our house (this was Thursday) and we had a party planned with 40 people two days later (Saturday). We were initially told that we would not have a new fan available to be installed until Monday or Tuesday, but I called our contact Joe one last time and he was incredibly responsive and Cindy the service manager called me 5 minutes later and she already had the part ordered and a service call scheduled for that same day. Jason came to our house, installed the new fan and ensured that everything was working well and we were back in action by 6pm Friday night! This company treats customers extremely well and was wonderful to work with. We will certainly recommend them in the future and continue to call on them for any of our heating/AC needs! Thank you Area for being great at what you do! read more

Tom Dollemore from area heating & cooling came by to check a water leak in our air condition system found a small pug leaking and fixed it. He was an upstanding gentleman. This company has a customer for life. Thanks Tom read more

Everyone is so helpful and friendly when I call. I have had to have someone out a couple times for our a/c unit over the years. They are always quick and know just what the problem is. I appreciate the friendly, fast service. Robert had lots of good information for me, when I inquired, about possibilities for upgrading our system to better cool our computer/bonus room when it is time for a new a/c unit (ours is 18 years old). Thank you for the reliable service. read more

called area heating to check heat pump compressor.did nothing to fix it called area two months later heatpump was kicking breaker area came out checked compressor said nothing was wrong. three months later after heat pump was out of warranty heatpump motor start windings show shorted. area heating came out and charged $300 to tell me it was shorted. Trane heat pump read more

Rick Rehmke is a very knowledgeable Sr. Service Tech at Area Heating. He took care of testing our heat pump and installing furnace filters since the first Tech was not able to do so. I have used Area Heating for 10 years and have had just one other issue with the work done. In both cases, Area Heating promptly sent someone out to correct the issue at no charge. read more

We had our A/C unit go down this summer. Area heating and cooling was easy to work with and worked in our repairs sooner than we thought. Overall quick and easy to work with. read more

Explain to me why a part purchased over the counter costs $150 but when they come to your house it's $99 to get out of the car, and the once $150 part is now $360. Throw sales tax in there and the total comes to $497.56. Nothing I can do because my family needs heat. He was a decent guy and fixed the problem within 30 minutes but not worth the extra $210 tacked onto the price of the part. Now I know NOT to get my furnace serviced through this company again. read more

Our home A/C was about 20 years old and finally bit the dust last October. We called several contractors for bids in the spring and Area is who we chose because of Tom D's expertise and the price he quoted. (Tom D is AWESOME) An appointment was made, the installers arrived on time. They were personable and knowledgeable. The install went well and we had air conditioning! Yay!! Move on about 3 days and we needed heat. No heat. Hmmmm. I called Area and had Tom check it out when he arrived for the 'shake down.' Tom got everything working and we thought all was well, except that it wasn't. The heat would not come on. Let me end this by saying that Area met and exceeded our expectations even after the furnace did not perform after the A/C installation. They offered to make it right even though the problem may have been coincidental with the A/C installation and not because of it. We now have A/C and heat because Area worked with us. I would work with Area again in a heart beat and so would my husband. They stand by their work, stand behind their people and the work they do and the products they install. . read more

We just had a new Trane air conditioning put in our home and we are very happy with the product - the staff and the installers - top notch job . It started with Joe G. As our contact person- was able to stay in touch with him through the process - always texting me with info and keeping us updated. The installers were very professional and knowledgeable - great guys. We have dealt with AREA Heating for 15 years and always very pleased with the results. Highly recommend them . read more

OVERPRICED! I called Area out to my residence for a repair, was charged $470, and the system stopped working the same day. Terrible service and SUPER EXPENSIVE! read more

Area Heating and Cooling installed a new Mitsubishi heat pump on 12/2012. By winter of 1215/16, I had my first call to Area Heating because of heating issues. They found no problems and told me that these systems slow down at around 40 degrees. I went ahead and installed two cadet heaters to help out the heat pump. Next winter, 2017, called again due to heating issues. They came out and found the compressor had been locked out due to current issues. They fixed that. Next winter 2018, called again because I wasn't getting any heat. Area Heating came out to find that my compressor had broke and there was high acid in the lines. It was going to cost me $1400 to fix, even though the $1200 compressor part was under warranty. After investigating my situation, I decided to get it fixed. When Area Heating came back to fix it they told me that the fix had a 90% chance of not working and I could be looking at other fixes and costs, and I'd be better off getting a new system installed at $5200. Area Heating told me many times that Mitsubishi heat pumps very rarely, if ever, break down, that my situation was rare. Other companies said that as well, and they also said, when they do break down like mine, it's because of poor installation, and it can take about 3 years for problems to show up. Area Heating, in my opinion, did not take responsibility for a failed system by sharing the financial burden of this failure. I feel my heat pump was a financial burden to them. Area Heating and Cooling had good recommendations which is why I used them even though they were not the cheapest. I was very surprised that they treated me so poorly after my heat pump failed completely after 6 years. When asked why they wouldn't help out financially, they replied, "I didn't complain enough". Just a friendly heads up folks. read more

I know the snow and ice caused a lot of problems but when they don't return calls after 5 hours or tell you they don't put you on the schedule if you're going to call the after hours tech - that is so NOT right!! This is so not customer oriented that I can't believe we had to go overnight without heat until another company came out within the first 3 hours. Will not call them again. read more

We lost our heat late on a Friday evening. We contacted Area Heating and they sent out a technician the very next day ( Saturday ! ) as they were concerned with our not having heat. Kevin was the technician that came to our home. He was professional, and thorough and explained everything that he was doing. Because of Kevin, I would call Area Heating if I ever had an issue with my heating system: what a great person to deal with. read more

A leaky condensation drain quickly became a $800.00 repair problem when they 'discovered' a gas valve problem? After two trips we discovered that the drain still leaked & the electronic air filter had now stopped working. They quoted $1500.00 to repair the air filter. Another company came in & fixed the leak and the air filter for $97.00. Area Heating - never again! read more

Had a gas furnace stop heating so I found this company that had a tech come out- Emergency Call= $149, okay, high but I needed heat. Tech came out, found that the Gas Ignitor was shot- and he just happened to have the right one, and he would give me the "normal hours" pricing, which made it sound better. He made the switch, got the furnace going and I was thankful- until, he told me the cost of the ignitor was $249, I did not have much of a choice, either the furnace was going to work, or not. I paid the bill. The tech did a good job finding, and fixing the problem that I found out later is a pretty common problem. I was still mift about the cost of the part, so looked it up. The parts I found anywhere from $12-$17. I looked twice, that is correct. This company took advantage of me, ripped me off- a retired vet on a fixed income- and they charged me this outrageous price. I later looked at reviews on this company, mine is not the first complaint of price gouging. BEWARE. read more

If I could rank area heating and cooling no stars, that's what I'd rate them. We had a brand new home built in 2007 area heating and cooling put in a trane furnace. However when they installed it, they did not do the job correct. We had water leaking down the side of the furnace and after having a technician come fix it with his duct tape and extra PVC piping it still leaked. A day later and 3 guys later they finally had the leak stopped with some more cheap duct tape and more PVC piping. Now a year later we have rust and corrosion on the internal parts and switches and this has caused the limit switch and roll out switch to go bad. Now instead of doing right and repairing the 30$ part that was damaged from the rust caused by the leak. They want to charge me $278 plus tax. I called and asked the manager for a break down of the $278 estimate and she would not give me a break down but told me if I don't want to pay 200$ labor for a 5 min job then they will sell me the part and I should do it myself. I told them it should be done at cost to them because I feel it was damage that occurred due to the water leak from bad install, and she told me it was my fault for not replacing the air filter which is not even that dirty. Then she told me they are wiping their hands clean of me and walking away from this situation. I called and ordered the part for 30$ from a better company and will put this in myself in minutes. If anyone would like to see the pictures of the shotty work done by area heating and cooling please email me stevea3258@gmail.com I would love to share I hope no one else gets ripped off like I did read more