AVOID ARROWHEAD BMW - A COMPLETE NIGHTMARE EXPERIENCE If you value your time, money, and sanity, stay as far away from Arrowhead BMW as possible. I made the mistake of purchasing a BMW i5 from them, and it has been nothing short of a disaster. I feel compelled to warn anyone considering doing business with this dealership: They do not stand behind their vehicles or care about their customers. Here's what I've endured since purchasing my BMW i5: 1. Charging Port Issues: The charging port randomly refuses to open, leaving me stranded multiple times. A basic function that should be reliable simply is not. Every time this happens, I have to jump through hoops to get it working again. 2. Inconsistent Mileage Readings: The miles displayed on the dashboard don't match how much I'm actually driving. This is not only concerning, but it also raises questions about the accuracy of the vehicle's entire system. This is a critical flaw, and yet the dealership has offered no explanation or fix. 3. Shattered Console Glass: The glass on the center console mysteriously broke. Despite this being a defect, Arrowhead BMW had the nerve to tell me they weren't responsible and refused to cover it. This isn't just poor service, it's a refusal to take accountability for their product. 4. Lagging Display: The display constantly lags, making it impossible to rely on for navigation or other functions. When I brought this up, they simply shrugged and said there's no solution. How is this acceptable on a premium vehicle? 5. Collision Center Failure: After a minor rear-end collision, I took the car to their collision center. When I got the car back, there was a huge stain on the back seat that wasn't there before. They promised to clean it, but when I returned, they admitted they couldn't get it out and left it at that. This level of incompetence and lack of care is astounding. 6. Screeching Metal-to-Metal Noise: And now, the car is producing a loud, disturbing metal-on-metal screeching noise, making it completely undrivable. I'm currently waiting for a tow truck, yet again, because this car is an ongoing nightmare. Through all of this, Arrowhead BMW has been nothing but dismissive. They've denied responsibility for multiple issues that should clearly be covered under warranty. Their service department offers no real solutions, only excuses. It's evident that once they have your money, they no longer care about you or the problems you face with their vehicles. This isn't just bad service; it's negligence. A luxury brand like BMW is supposed to stand for quality and reliability, but that is clearly not the case here. The fact that a vehicle this expensive can have so many serious problems, and the dealership can be so indifferent, is truly appalling. I urge anyone reading this to reconsider doing business with Arrowhead BMW. If you think this won't happen to you, think again. This dealership has proven itself to be untrustworthy, careless, and completely lacking in customer service. Don't make the same mistake I did - save yourself the frustration, stress, and money by taking your business elsewhere. read more

I rarely take the time to leave reviews, especially bad ones. However, the morally corrupt people at Arrowhead BMW deserve nothing but a 1-star review. Anyone who has not received a satisfactory treatment or have been wronged in some fashion by Arrowhead BMW - please look at this review for guidance and where to turn. The detail of my case can be read below (written by my attorney), but in summary - Arrowhead BMW forged and submitted documents to a lender without my consent or approval. They did this after I refused to resign documents and was no longer interested in doing business with them. Stay away from this place and especially these two dumb bags below: OPERATIONS MANAGER - Nathan Schwan FINANCE DIRECTOR - Jennifer Townsend Moreover, the best thing you can do is file a complaint with the Attorney Generals Office. They may or may not be able to remedy your particular issue, but overtime the repeated number of complaints will force them to take action, including revoking Arrowhead BMW's franchise license. I also filed and my case number is below. ATTORNEY GENERALS FILED COMPLAINT: CIC# 21-010819 I understand from Mr. Abe that when he entered into the purchase, there were representations made that the loan he was obtaining to finance the vehicle would be through Capital One, and in fact it was a specific provision of the contract.  It appears that after Mr. Abe signed the contract, the lender was changed to Wells Fargo without Mr. Abe's approval, and after Mr. Abe refused the requests from Arrowhead to approve a change in the lender.  According to the documents I reviewed, Mr. Abe, through counsel, previously sent a demand to Arrowhead to rescind the contract based on a material breach, and that he further filed a complaint with the Arizona Attorney General's office, to which Arrowhead responded.  These documents should be in your file.  If they are not, let me know and I'll provide a copy.  According to Mr. Abe, he never received a response to his or his prior attorney's communications (except for the response to the Attorney General). I understand that Arrowhead has taken the position that it was permitted to change the assignee of the loan at will.  However, that is belied by the terms of the contract, which specifically provides, on page 6, that any change to its terms must be in writing.  Furthermore, any ambiguities in a contract are interpreted against the drafter, in this case Arrowhead.  See Skydive Arizona, Inc. v. Hogue, 238 Ariz. 357, 367, 360 P.3d 153, 163 (App. 2015).  Accordingly, if it was Arrowhead's intent to shop around the loan between different lenders, Arrowhead should not have specified Capital One as the lender in the contract. Mr. Abe is fully intent on proceeding with his claims for breach of contract, and to seek rescission of the contract. read more

I would have given the review 0 stars if I was allowed. I was looking for a specific vehicle with certain upgrades which included Navigation. When I sent a text inquiring if the vehicle had navigation the GM Jeremiah left me a voice mail indicating that the car I am inquiring about has navigation. He also stated that there were also other upgrades on vehicle. So my wife and I drove over and meet Jeremiah who introduced to Adam one of the salesman. We went through the negotiation process and proceeded to test drive the vehicle. We were pleased with the car. We were swept into the finance department. The finance department didn't fund the trade until 14 days after the purchased date. Since it was delayed on the dealerships end even though they blamed the loan company a payment was drawn from our bank account due to the funding date was after the purchase date. It's October 21 and I am still waiting for the return check from Toyota. Now the BS begins. Remember when I stated the GM Jeremiah stated the car had Navigation well it doesn't. I complained to the salesman and he had idea on what to say, he was frustrated with the issue as well. I told him I have a voice mail indicating that the car has Navigation, there was nothing he could do. Once I found the voice from Jeremiah I informed the salesman who spoke with the GM. The GM tried to squirm his way out of the email haha I may have been born on a Monday but it wasn't last Monday. Jeremiah insulted my intelligence as well as double talked. The phone conversation ended with Jeremiah informing me he will get back to me about what BMW can do to rectify the situation. I also spoke to my salesman and Jeremiah about the displeasure with the Diamond package I purchased. The package is to restore and clean both the interior and exterior of the vehicle. The drivers seat was to have special attention which I set up with my salesman the day of the vehicle purchase. Another promise not met. The interior dash was left with finger prints, the air vents were loaded with dust, the side wood panels were marked up, the head lights were to receive a treatment to give them a clear look. I had also left items in the trade in vehicle by mistake when I called the next day they were no where to be found. The entire team meets and treats you like the loyal customer you are. As soon as you sit down that all changes. Please, write the states Attourney on any issues you may have with this dealership. Arrowhead BMW has many complaints with the Attourney Generals office. I will be filling my complaint tomorrow due to fraud. Stay as far away from Arrowhead BMW as possible. I wish I would have taken the drive to Chapman where I purchased 2 BMW's. read more

All I can say at this point about Arrowhead BMW and the Service Department is WOW !, just WOW. After a bad experience with Chapman BMW and other dealers in Arizona I swore that none of them would ever work on my vehicle. This past week while going on a trip oil consumption was way to critical so on Thursday evening I stopped by Arrowhead BMW and was blown away not only by the look of the place but by my service advisor Mark Lauer. I explained that we would return in the morning after we get a rental car but we had some problems trying to get into one so far. Mark stated he would put us in a loaner vehicle and I was hesitant at first as I explained to him we have a service dog and he assured me that was no problem. On Friday he gave me a call to let me know that my warranty company was going to send an inspector out Monday morning to approve all the work to the vehicle. Saturday before returning home where we live in Yuma we stopped by the dealership to clear up a few details and I was amazed again when I was told Mark was actually off that day but another service rep John Cavanaugh had been informed of the situation and was able to answer all my questions. Monday morning after getting back home in Yuma I received a call from Mark to let me know the inspector had been there and approved the over $5000 in repairs and that a few parts had to be shipped in from California and he will keep me updated as to how the repairs are going. The service I have received so far has been outstanding and has repaired my faith in BMW. I will update this post after repairs are complete and I can give a review on the work done but at this point I have no problem in saying that if you live in the State of Arizona and need work or service done to your BMW don't hesitate to head on over to Arrowhead BMW in Glendale Arizona. read more

I had a great experience workiing with the entire team at Arrowhead BMW. I should add, that I was a difficult sell for them, as I had looked at several vehicles, prior to making my final decision. My very first visit, I was treated in a professional manner by Client Advisor Bailey Estrella, who has maturity and skills well beyond his years. Bailey patiently listened to me, at no point in time over the nearly 2 months, prior to my purchase, did he (or anyone at the dealership) ever pressure me. They do not use the typical tactic of turning over a customer to a sales manager. I was able to take several test drives and Bailey (and their Genius staff) responded to all of my questions. They know their product extremely well. The entire dealership is focused on class and professionalism. Well designed and extremely friendly staff. I also would like to commend Mihui Kim (Internet Director), Rus Smith (Client Advisor), Matt Taylor (Sales Manager), Chris Ionita & Tyler Passmore (Genius staff) for the professional manner in which they treated me. Also both Emily Stratton and Chris Anderson (Finance) were awesome as we worked to complete the necessary documents. Finally, I had to take my X3 in for some service and received world class service from Service Advisor Andy Sivek. Andy communicated very well with me in a professional manner. One of the best experiences I have had at a dealership, after nearly 40 years of interactions with car dealerships. If you are in the market for a BMW, I highly recommend checking out Arrowhead BMW read more

I had my vehicle inspected at Arrowhead BMW, and I couldn't be happier with the service I received from Jonathan. From the very beginning, he took the time to thoroughly inspect my vehicle and perform a complete diagnostic instead of making assumptions. During the inspection, Jonathan discovered that the previous mechanic had not completed all of the repairs that were listed on my invoice. He went above and beyond by having the technician run additional tests and even drive the vehicle for a couple of days to make sure no issues were being overlooked. That level of care and attention is exactly what I expected the first time, but unfortunately, I didn't receive it from the previous repair shop. What impressed me most was Jonathan's honesty and transparency. He recorded a detailed video of the inspection, explained every finding, and submitted all of the documentation to my warranty company. He also took the time to explain every aspect of the repairs, including the parts, labor, and the condition of my vehicle, so I fully understood what was going on. It's hard to find someone who is knowledgeable, honest, and genuinely cares about their customers. Jonathan exceeded my expectations, and because of him, I have confidence that my vehicle was properly diagnosed and cared for. I highly recommend Arrowhead BMW, especially if you have the opportunity to work with Jonathan. Thank you for providing such exceptional customer service and peace of mind. read more

My experience with Arrowhead BMW has been extremely disappointing. Adam Marazzo, in particular, exhibited a high level of unprofessionalism. His behavior was arrogant and dismissive, including rolling his eyes, referring to me as "honey," and winking, which felt belittling and inappropriate. The issues didn't end there. Serge Kononov sold me a vehicle with a reported accident that was never disclosed. Since then, I've faced numerous mechanical issues, leading to thousands of dollars in repairs. Additionally, when I expressed my frustrations, he remarked that he was only working with me because I was "nice," which made it clear he took advantage of me as a young woman purchasing her first car. The finance department also sold me a $4,500 warranty that ended up covering nothing, which feels like a significant misrepresentation. My interaction with Nathan Schwan was frustrating as well; he refused to address my concerns directly and instead directed me to the finance department. On a more positive note, Devin and Nick in the service department were outstanding. They went above and beyond to assist with my car and provided excellent support throughout the service process. Women beware! I hope Arrowhead BMW takes this feedback seriously and makes the necessary improvements to their customer service practices. read more

Arrowhead BMW are unprofessional and disreputable. I had my car serviced and was given a loaner that was filthy and half tank of gas. I get a call that my car was ready. I picked my car and the next day my CC was charged I called and was advised for gas and cleaning. I said said didn't drive more that 20 miles in 2hrs that I had the car.. the Receptionist was rude and I bring the fact that service took a pink envelope out the console containing 590.00 for my daughter's school.. I was informed this all be handled.. not once has this been resolved. I call and get told the owner will call me back that has never happened.. 2 months go by and I get a call from a salesman that wants to buy me car. And the 2 days later a receptionist calls to confirm the sale of my car.. I said wtf would i sell a car to a dealer that is dishonest and a bunch of lowlife thief's. She put me on hold and got back on and said the owner would call me back in 20 mins this was Friday here it is Sunday that one Hell of a long 20 mins.. The owner is a Pathetic Coward that hides from situations.. DON'T DO BUSINESS WITH ARROWHEAD. THEY ARE THIEVES AND PATHETIC COWARDS. read more

I recently had an extremely disappointing experience with the service department at Arrowhead BMX. After taking our car in for routine maintenance, we discovered an oil leak that was not present before. This oil leak has now caused unsightly stains on our driveway. To make matters worse, our service advisor, Shane, has been unresponsive to our calls. We are currently stuck at home without a car, waiting for the service manager to approve who knows what. This situation has not only been an inconvenience but has also affected us emotionally and financially, as we have missed two days of work. We expect our car to be fixed promptly, our driveway to be cleaned and pressure washed, and to be compensated for our wasted time and lost wages. It's unfair that we are in this situation because of a mistake made by the service department. I hope the dealership takes responsibility and addresses these issues immediately, I will file a complain with BBB next . Sincerely, Tracey Lugo read more

The staff an people working at BMW are outstanding in the support of buying a car an the most important part is service of the car. I've read other reviews many giving low marks to the dealership that's what makes America great. However, the truth is in purchase, an would you buy again. Well in one year we have purchase 11 cars, 9 new an a few specializes one an only. The dealership has been with all the way. What would separate this dealership from all others is they do have a real concern that they are providing the best service possible on any issues that you might have with the cars we have purchased. They actually delivered a new car to Prescott our other house and offered to come and pick it up if we need to have it serviced this is one of the few things that I have not seen with any other dealership, we will continue to buy additional cars from them and hope other people will give them a chance to provide the opportunity to service and buy a car. read more

Recently purchased a pre owned car from Arrowhead BMW. I was looking for a specific spec and found this one online. Filled up the contact form, and woke up the next day to find an email from Noah, with a personal video walkthrough of the car. This came very useful because I live in Las Vegas, so I couldn't easily go to see the car myself. Noah was very professional, informative, and pleasant to deal with. For a few days I was considering a few different options I found, and Noah just made the difference for me with his prompt responses to every question, and even answered on his day off! Noah connected me with Jeremy, the finance officer, who was able to help advise on different financing options and helped secure a great rate quickly! I flew in to Pheonix to pick up my car, it was waiting in the delivery bay detailed and ready to go with a huge red bow! Couldn't be happier with my experience purchasing this car from Arrowhead BMW. Thank you Noah read more

I had an excellent experience with Arrowhead, was pleasantly surprised since as a former prosecutor and Arizona Assistant Attorney General I was expecting the worst buying a used car. I'd already been by one dealership previously looking for a Mustang and didn't like the extra things they were insisting on adding on. Well Noah exceeded my expectations. He was extremely honest on all of the numbers, didn't try to pull any fast ones on me, and was very pleasant and helpful to deal with. The finance manager was also equally honest and upfront, did not try to upsell me on things I wasn't interested in. If you want an honest dealership that is professional and easy to deal with, I strongly recommend Arrowhead BMW. They made what could have been a miserable experience pretty enjoyable. I had my mechanic inspect the car after I bought it and it was in as impeccable condition as promised. Now if only all dealerships could be this excellent. read more

Cole Louderman in Arrowhead BMW's Sales Department was so much fun to work with. He really took care of us with zero pressure and made our X7 purchase so easy and memorable. He set us up with concierge service for the lifetime of our new BMW. I will never have to set foot in the service department again, as long as we own our X7. He set up a full detail after our purchase, and sent a team of two to pick up our vehicle and return it to us after the detail. The concierge service is such a wonderful bonus! He also set up a BMW expert to come to our home and give us training on all the features in our vehicle. The expert spent over two hours with us. We love Arrowhead BMW, from Cole Louderman in Sales to Mark Lauer in Service. We get treated with the utmost respect, no pressure, and friendliness, which we haven't experienced anywhere else. read more

Absolutely thrilled with my experience at Arrowhead BMW--yet again! This is my second time purchasing a vehicle from them, and I can confidently say the service just keeps getting better. From start to finish, the entire process was seamless, stress-free, and actually enjoyable (which is not something you usually say about car buying!). The team here truly goes above and beyond to make sure you're comfortable, informed, and taken care of. No pressure, no gimmicks--just genuine, exceptional service. They made what can often be a stressful process feel easy and painless. I'm a proud return customer and will absolutely continue coming back. I've already recommended Arrowhead BMW to friends and family, and I'll keep doing so. If you're looking for a trustworthy, top-tier car buying experience, this is the place. Five stars all the way! read more

When I first came into arrowhead BMW, I was somewhat overwhelmed and a little uneasy. In my experience, car dealerships can be a nightmare. However, my initial trepidation was quickly replaced with excitement after meeting with one of their client advisors, Cole Louderman. Cole was the one that got me to the dealership in the first place after a good conversation on the phone. He had recently sold a friend of mine a car who connected the two of us. Cole was incredibly welcoming, knowledgeable, respectful of me, my needs, and my budget. He put me in a beautiful BMW 5 Series 530i. After a wonderful test drive accompanied by Cole and with the new Gunna album blaring through the premium surround-sound speakers, I knew that was the car for me! I cannot recommend working with Cole and Arrowhead BMW enough. read more