I went for my regular cleaning today and I like the dentist and we discussed and agreed to work on my priorities. But I was super disappointed when I had to discuss it with the front desk lady in charge of pre-authorization. She won't listen to my concerns I even had to talk to the dentist again! She (I think Sandra is her name) even said insurance may not cover my crown and will take 4 weeks for estimate. What the..!! My previous experience with this place they can send a pre-auth asap. Well if you don't like my business I WILL GO TO A DIFFERENT DENTAL OFFICE!!! Plus you discuss my issues with other patients in the waiting area is very unprofessional!! Thanks for helping me decide not to go to your dental facility anymore. Such a turn off!!!!!! read more

Please do not go here. I truly believe something is very wrong with this practice. I received a flyer in the mail for a $60 cleaning. I called and made an appointment for the cleaning, and I mentioned the flyer. When I went to the office for my appointment, they had me fill out a bunch of forms (which is totally expected) but one of the forms had a line in it that said I was giving them permission to use any images they take for marketing and other purposes. I thought that was strange, but I just said I did not give them permission to use my images and moved on. They brought me into the back and proceeded to take x-rays and photographs of my mouth and my face. I was in the chair for an hour and a half getting images taken before the doctor came in to look at my teeth. She told me I would need $2000 worth of work to my teeth. Among other things, she told me I had a cracked tooth that contained a large filling, the filling was no longer good and I would need a crown. I asked her if she could just replace the filling. She seemed annoyed at my question and told me no. She then tried to sell me on tooth whitening and straightening procedures (I've had braces and already have very straight teeth). After all that, they told me they did not have time to do the cleaning! I was shocked! I had made this appointment for a cleaning, I spent almost 2hours there, and I was not going to get the cleaning!?! To top it off, as I was checking out, they told me they just had a cancellation and could do the cleaning now. I said no thanks and got the heck out of there. A few weeks later I went to another dentist (with a 5star rating). That dentist confirmed my suspicions. The tooth is not cracked and the filling just needs to be replaced!!! Arroyo dental is a scam. Please save yourself time, money, and aggravation and go somewhere else! read more

I was eating salami and I mustve chewed on a small piece of bone cuz it cracked my rear molar! I called Arroyo Dental because it was in network with my Dental Insurance and they set up an appointment an hour later to get care. Had to get two crowns and they went to work fast. Pain management was good, I understood everything before we got started (financially) and I'll definitely be returning for more upkeep. read more

Quality Care: 10/10 Customer Service 10/10 Affordability 10/10 I can't say enough good things about this dentist. I have been a client for a few years now. Every filling and any other dental work I have ever gotten done here has been great. Fillings I had done many years ago still look great despite my imperfect care ;) I love the staff, I have had many bad experiences in dental and doctor's offices, but this one is the most welcoming I have ever been to. They will absolutely work with you on the pricing of their services if you don't have insurance and they also take CareCredit which helps with bigger expenses. Feel confident in choosing this place. read more

If you loved being talked to like you're 5 years old. Well this is the place for you. The Dr. Nguyen loves to say "Only floss the teeth you want to keep". Always make me feel guilty about not having prestige teeth. I am sure my teeth are better than the majority of people. They bombard you on confirmation and reminder emails and text. Even call you. The staff are nice, but unfortunately the main dentist and her practices are just too much and demeaning. Wanted to leave a year ago and after today I should thank them for finally forcing me to go. It will be worth retaking all my x-rays and starting from scratch with a better company. read more

The dentist is very rude,the office it's very dirty ,stay away from this location it's crazy

Friendly and knowledgeable staff. Explained in detail what needed to be done along with payment plan options.

Do not go to this dentist! The dentists are great but the front desk clerks doesn't know how to bill, the billing part is very unorganized. My husband, my son and I were all with this dentist and my husband and I both have insurance coverage. My son was under my insurance coverage the whole time. They mess up the bill in 2016 April and sent us letter saying we owe them money. I made some phone calls and found out they mistakenly billed my son's bill to my husband's insurance and for cleaning teeth without insurance it ended up we owe them $138. They said they would correct it but after more than a year we got the letter saying we owe they money for the same case. The clerk was rude and told me she wasn't working there in 2016. She said she wasn't there when it happened so she can't do anything for us. She kept saying that we owe them money and we have to pay for it. read more

Arroyo Dental - They messed up the bill in 2016 April. The clerk said she wasn't working there in 2016 so she can't do anything for us. - General Dentistry Near Me - Las Vegas, Nevada

Had some crowns done a while back. Was painless and easy. Today I accidentally popped one of them out and they saw me right away and fixed it up and put it back in no charge. The dentist and staff are always so nice and great at what they do. read more

I wrote a bad review a year ago after a bad experience with my front tooth. Well, like I mentioned before Arroyo dental have changed ownership. I can't say enough good things about the new owner and a new doctor, dr. Song, who is so nice, intelligent and professional!!! He wanted to make it right and correct my problem. He did it absolutely for free. He completely redone my black crown and replaced it eith a wonderful crown which looks perfect. I'm so happy. It's a lifechanging experience! I know front tooth is hard to match, but I have a perfect match now. Looking at a picture I can't even tell which tooth was done. That's how things should be done read more

I've been going to this dentist office for the past two years and I've been having good experiences every time, the staff is friendly and I never wait long before I'm called back to start cleaning ect. The dental hygienist Sue is amazing and very caring along with DR. Nguyen. read more

I have been coming to this dental office since Dr Chuy was here and now with Dr Nguyen I still get the same professional and comfortable experience if not better. Dr Nguyen and her staff are amazing! It's like visiting friends when I go in for follow ups or cleanings. They are always checking to make sure the patient is comfortable and go over all the details so you understand it. They are available by phone or email if a question comes up and have gotten me in as a walk in when I had a sudden need for treatment. They are also very good at sending messages so you don't forget about upcoming appointments. read more

I came upon Arroyo Dental through an ad and took the opportunity to avail of their free exam, x-rays and consultation. I was not disappointed at all. The dentist, Dr. Nguyen, is a very amiable person who thoroughly explained to me my situation. The staff very caring. From my experience, I certainly would recommend this dental office. read more

I haven't been to the dentist in quite some time because the last dentist tried to get a lot of money from me. A picked Arroyo Dental because it was close to my house and it did have good reviews. Every one of these ladies in the office including the doctor have been very compassionate very caring very gentle and making sure that I'm comfortable. I would recommend this office to anyone. read more

From the first impression of me calling them to find out about their schedule to fit my husband in they were a delight. It's awesome to deal with a company that listens and has great customer service. When we walked in we had to fill out paperwork electronically :). They did x-rays and check to see what he needed to get done. He has to go back for some work. We will definitely choose them to get his teeth worked on. There are other dentist/front office people who are like robots with no personality,lol. Keep up the good work and Thank you! read more

Easily the best dental experiences I have ever had...period. The staff were really knowledgeable and the dentist was extremely thorough and took her time explaining every detail. The overall experience was above 5 stars, thank you all for making a not so enjoyable experience, enjoyable! read more

I have been going to different dentists , just because I couldn't find the right one . Dr Chuy is the best dentist . He did an amazing job to my teeth and his hands are so gentle , that I didn't even feel anything. The office is super clean and has high technology , and the assistants are also very professional and super nice . My husband is also going to Arroyo Dental and he is very satisfied, too . I recommend Arroyo Dental to everyone . You will not regret , you will be happy . read more

Arroyo Dental - General Dentistry Near Me - Las Vegas, Nevada

If I could rate this place a 0 I would. I just got a letter saying I owe them $105.20 after a YEAR of getting a dental service from them. They said they have insufficient information from my insurance and that's why I owe them money. When I went to get my dental treatment, I stayed there for 2 hours just to fix the information for my insurance and to provide EVERYTHING that they needed. And it's just upsetting that they waited one year to get a hold of me. My problem is, how can they wait A YEAR later to contact me about this information. Not to mention that the clerk was very rude. We were trying to talk to her, and all she said was "you're not listening to me." Not only that she hung up on us TWICE. And she threatened to put our billing to the account collector agency. Yes, I have a problem with them charging me a year later, however my biggest problem is their bad customer service, and their unprofessional demeanor. read more

Please choose another dentist if you can. I would not recommend anyone go to this dental office. You will be surprised when you see the bill and also the front desk clerks cannot figure out the breakdown of bill. No matter if you have insurance or pay off the amount. It's just so messed up. They have zero patient of explaining everything. If you want to argue with them, they will keep saying I have no time for this and that's what I just explained to you. All they do is giving you a list of work that you must do immediately!!! However, the dentists are very nice and the owner helped me with fillings. Overall, I don't want anyone to waste your time there. It's not worth it!!! read more

First visit, exam, X-rays, cleaning. I have no sensitivity or symptoms and have taken care of my teeth and received consistent exams, cleaning and work (when actually needed) over the years. I'm then told I need work to be done and how critical it was to get done immediately otherwise risking having to get root canal work. I ask several times for a proposal, X-rays, pictures and breakdown to be emailed to me versus having the office salesperson verbally go through the proposed work and charges. After receiving the email detailing over $2,500 in "necessary work," I see another dentist the following week who was referred by a doctor's office. After another comprehensive exam with X-rays, my new dentist states that there is no need whatsoever for any of the work proposed by the first office... If it walks, looks and sounds like a duck...it's a duck. No, I WOULD NOT recommend this office and Dr. Nguyen unless of course you're like the Bill Murray masochistic character in Little Shop of Horrors. read more

Needed temp cosmetic filling to last for just a day. Because doctor would not make any money from it, they refused to fix it. Would NEVER recommend this dentist EVER!!!!!! Called ahead of time to explain situation and wasted my whole time!!! Wouldn't even give 1 star, but I had to choose something in order to post. read more

Warning!!! Do not go to this dental office. The staff and the Dentist do no communicate well with each other and the price is ridiculously outrageous, the front desk staff do no know what they are doing. read more

It was too bad that ownership has been changed. This place was used be affordable place for cash paid patient but not anymore....

Except for the long wait, the treatment went fine. At first, we did'nt feel welcome because the only person and the "only one" who greeted us with a welcoming smile was the receptionist. This is the reason why I'd asked one of the staffs if she was having a bad day. Out of respect to the doctor, I did not ask him and his assistant the same question. The same person had earlier barked at us for being there in the hallway (not inside the treatment room because we've already been told by dental assistants to step outside the room when doing the xrays). Also, at the time, the xrays had already been completed. We came to this clinic because we saw their ad in Nellis Afb newspaper. Hopefully, next visit will be a pleasant one. Mr Trinidad, Disabled Vet. read more

This review is based on the experience I had. I don't think that the discussion of how much you will pay should be done while you are under the anesthesia (even a local one). That was already a red flag for me. I wanted wanted to leave but how can I while all of those anesthesia have been already injected on your gums! Well, maybe that is how they do it. Another thing is how rough they did the procedure. There is no patient care at all. I regret going here since I felt that they have the right to judge you based on the insides of your mouth and your teeth. I had to go to another dentist since after the fill my tooth was still hurting. read more

Got my filling today and even though I was nervous the dental assistant Carla and Dr Chuy made me feel very comfortable. The numbing shot did not even hurt Dr Chuy has a way with that!!! I am thankful I found them! read more

NOT a fan at all, dentist assistance focusing more on watching TV then take care of the patient. Dr. doesn't have time or the patience to explain the procedure, or spend to much length of time on difficult procedure. looks deceiving, meaning try to be nice, treat you once and then telling you that they can't see you anymore! they charging on items that should be part of the procedure to make buck on you, and they are really disrespect in a way they speak about politics and other sensitive subject in the office, my tip, found different doctor! read more

Staff here was great! They went over treatments, financial planning, and even scheduled me last minute. They work with you instead of being pushing me to complete all this work at once. I will def make this my permanent dentisit while here in Vegas. If you want kind and caring staff, especially at the Dentisit, come here! read more

I used to go to this dentist but one day got me surprised when I received a bill statement stating I had to pay them, thats after 1 year from going in and out in their office, so I called my insurance and asked why am I getting this bill to pay them , first of all they never said anything that I have to pay them so after 1 year yes I received it . And so I was calling my insurance and this office back and forth and couldnt tell me why, so luckily someone from my insurance company fugured out , so I called the dentist office and spoke to someone who was very rude and just paid them off. My husband like the dentist there so I told him he can stay but im never going back , I dont have tolerance with rude and bad customer service. read more

Great Dr and staff. Fixed me up and a good deal too!

I've been going to Arroyo now for 3-4 years and have been happy every time. The reception area and staff are always very welcoming and friendly. The facilities are clean too, which is important. There is plenty of entertainment as well. The technology is very current, and my doctor is amazing. While she is young, she is incredibly knowledgeable and professional. I feel like Arroyo is always honest and forthright with me, too, which is rare because it's not uncommon for dentists to rip you off (in my experience). I'd highly recommend Arroyo to anyone. read more

Today I went in to the office to get work done for the first time in about 2 years. The office staff is professional, friendly, and fast at what they do. Dr. Chuy is amazing and talented. I was in and out quickly and efficiently. I found my new Dentist. . I couldn't be happier with the results. If you haven't booked with them yet I suggest you do yourself a favor and do it quickly. You won't regret it. read more

Went to get my teeth checked. Unfortunately, I know I got a lot of problems with my teeth due to homelessness. But I am a bit more stable to pay for services w/ insurance. But, I have been told I need a deep cleaning. Not a normal cleaning. With my experience with deep cleaning another dentist gave me a gap I did not have claiming it was plaque build up that cause to have to stretch my teeth apart. This dentist indicated taking up for the profession that causing a gap is unlikely it would be the persons fault. Without the concern of the patient insisted a Deep Cleaning is all that is the available approach as the receptionist indicated when I called to ask for what I want as a patient. This tells me as a patient to continue brushing your teeth til you get the money to receive what they want to do for you not what you want as the person who pays. I as very disappointed since I just want a normal cleaning to work towards the offered services. So, basically I feel like I wasted my insurance coverage for nothing. Then the services of what I need as far as a teeth pulled. I got referred out to someone else. The doc is very nice but I just feel there is more to be done than recommended without spending money over and over at different dentist locations to find a dentist to given different alternatives. This is the reason people hate the dentist. When a person gathers up the nerve to go to the dentist they get a let down . read more

I went in with a severe toothache from deterioration of a molar that was also compounded with an impacted wisdom tooth. They informed me that the extraction of both was necessary but since the deteriorated molar was so fragile, they didn't want to put me through agony extracting them there and referred me to an oral surgeon. They were very professional and Ryan was exceptional in informing me of what I could do with my limited budget for my other teeth. A+ in my book!! read more

This was to be posted over a year ago. So sorry for the delay: Had half my mouth deep cleaned today and it was absolutely pain free. Wonderful friendly dentist and staff. I feel I hit the jackpot being a patient at Arroyo Dental. Mucho thanks and I really encourage others to consider Arroyo Dental for your teeth care. read more

This is the best dentist I've been to in Las Vegas. Very honest and professional staff. Dr. Chuy is very gentle when giving shots. I could not even feel it. Easy location to get to right off of the 215 and rainbow. Nice and clean office, and I didn't wait long in the waiting room to be treated.. You won't be disappointed here. I am a cash patient, and the prices are reasonable. read more

I received a coupon in the mail for a free evaluation and x-rays. The receptionist was excellent and personable and was able to give me an appointment the same day. The woman who did the x-rays was pleasant, but her camera didn't work, then she had trouble taking x-rays. The x-rays were extremely thorough. The dentist was personable, but very, very brief. The hygienist had poor people skills and made me feel like I had three months to live. I came because of a toothache, and did not really receive a definitive answer about remedies. I will not return tomorrow for a summary of problems, and have the feeling all is wrong. The x-ray tech became confused and told me I had a cracked tooth on the same side as a previous cracked tooth, but actually it was on the other side. Had the feeling the business was all about money. read more

so sore from all the work but Dr. was comical & Jenzel was awesome!

Thank you again Dr. Chuy. Also a special thank you to Becky for patience and understanding. I would recommend Arroyo Dental at 6965 Rainbow Blvd. to anyone who needs great dental care. read more

Came in for a cleaning . Was on time but it took them 37 minutes to see me . Paid a $50 deductible and all they did was an exam , polished over my teeth and then talked to me about my "treatment" plan and all the money that needs to be spent . Had been coming here for years and was always happy with the service . The main Doctor , Dr.Chuy was great , took his time , and made sure he met all the patients needs and expectations . These new doctors seemed like they didnt know what they were doing . They didnt remove plaque build up from my teeth , they did not floss me , they did not give me glasses when they were spraying in my mouth so water was getting all over my eyes and hair . They did not have me rinse and spit to get any excess to come out . and they did not use a fluoride tray at the end . they polished my first 6 bottom and top teeth only from the front and i could still feel and see the plaque on the front and feel it on the inside . The main doctor was aggressive with her tools and was hurting my mouth . She even stabbed into my gum and made it bleed and apologized the tool slipped . Just terrible . They lost 4 loyal customers because my family and I are never coming back here . read more