Great customer service & different. Kind of. Birds I love this store Roland always help me to…read morefind anything that I need here

This place was awesome! The person who helped me was very knowledgeable about birds and answered…read moreall my questions as I was a new bird owner. They also have a great selection of beautiful birds and are great at helping you figure out what you need. Definitely recommend and this will be my go to spot for bird supplies.

Excellent reptile and bird store I've been a customer of since they were located across the street…read morefrom the Michael's/Sprouts complex at Anza and PCH years ago. Agustin's shop is clean, whimsically decorated with a really cool fish and turtle pond in front and the reptiles and birds are very well taken care of. Agustin helped me out a couple of years ago when I had to move my Mom out of her home and into an Assisted Living Facility and had to re-home her two large birds. Agustin found a buyer for her Moluccan Cockatoo at a fair price and a home for her other bird. I continue to frequent Agustin's for a feeder rat for my daughter's snake. I have noticed prices have gone up considerably over the years but what hasn't. I do appreciate their frequent feeder mouse/rat card and that they use double paper bags for the critters because they do like to chew free. They always have a great display of reptiles and birds I like to walk through, too. HIGHLY RECOMMEND for your reptile and bird needs.

Agustin and Megan are the best! They truly care about the animals in their care, and about your…read moreanimals too. They willingly share their expertise and knowledge so that you can give your animals the best care possible. We got our cockatiels from them and they are super friendly. A true testament to the love and care they received with them. We always get compliments on how friendly our birds are. Even after you purchase any animal from them, they go above and beyond to support their customers. Couldn't recommend them enough!

I read the two other reviews, and I was surprised. I had a different experience. I bought my Pixie…read morebird from Matt Miller and she's wonderful. She's sweet and playful and fiesty as hell. I met him at his Bel Air house and he arrived half an hour late, but to make amends he gave me a cage for 5 dollars and he let me see his set up where he kept and fed his birds. Those birds had it made! He fed them veggies, fruit and kept their space as clean as possible. I had a chance to talk to him and he said that the birds came first, and what I saw pretty much confirmed what he said. I fell in love with Pixie immediately. I would purchase from him again, but my boyfriend pointed out that we have 4 parrotlets and have to concentrate on giving them the best life possible.

We contacted Mathew Miller of Parrotlet Birds on March 18th requesting a blue female parrotlet. We…read morehad a pleasant, in-depth conversation and were told we could place a deposit for $25 that would be non-refundable after 48 hours, and that that very evening he would post photos of all of his available blue parrotlets, as well as advertising a 50% off discount to our airport should anyone local want to order to save us some money. In fact, those changes to the website were not done for five days. However, we decided we would stick with the initial bird we chose and go forward with the transaction. We were told the bird would be shipped on April 12th and given flight details. My children went to sleep ecstatic to pick up our new little pet the next afternoon. Three hours before the scheduled arrival I received an email that the bird was packaged and taken to the airport but was not shipped because he arrived late to the airport. I had to pick my children up from school and give them this news. But I was assured the bird would be on the same flight 2 days later. Oh, and by the way, he had lost my credit card information and could I pay via paypal? This I now know is was a protection strategy for the seller because paypal will not issue a refund on a live animal. So, we paid via paypal and the flight was rescheduled for April 14th. April 14th I went to the airport, two children in tow, and was told by the cargo office that the ticket had been purchased, but Mr. Miller didn't show up to the airport. I got no explanation, and had never received a call or email, nor could I get a call through to the owner. I went home with two crying children, and eventually got a vague email saying "Long story short, I had stuff stolen from me and ppl are not trustworth when I leaving my personal belongs and property with them" and shipping was rescheduled and confirmed for April 16th. This third time the bird arrived successfully, though missing the accompanying health and care info. it should have had. It also had no water source nor water-containing fruit though it had been in transit for at least twelve hours. It had a few seeds scattered on the bottom, but no millet which he later told me was key in de-stressing a bird and he should have included some. In less than 24hrs. the bird died. I contacted Mr. Miller and did a thorough exam of the bird with him on the phone, to which he concluded the cause of death was stress due to the multiple shipping attempts and his failure to include vital care info. He profusely apologized, claimed fault, and promised to send another bird because of his guarantee at no cost the next day. It was my daughter's birthday and I let him know of the extreme upset and he promised he would get right on it and send a new bird asap. He let me know he did not have a blue bird available, but would be most confident if we would accept a white which was older and seemingly more adaptable at no additional charge. We took a few hours to discuss and contacted him the next day to say yes we would like the white bird because it was older and we wanted to be certain we had the healthiest bird to prevent the same outcome. This day Mr. Miller completely changed his story and told me I would owe $142 for shipping and a difference in price due to bird color although the day previous he promised the substitution at no cost. He also said he would not guarantee it's health although his website guarantees the health of each parrotlet for 10 days. Interestingly, his health guarantee and customer service guarantee pages have since been removed from his website, although he does still claim their health for 10-days. We were uncomfortable with the fact that he was no longer guaranteeing the bird and wanted another $90 in shipping, so we asked for a refund. It has now been 8 weeks, and we are yet to get a refund. We believe we are entitled to the cost of the bird plus shipping ($226) because it was the terrible shipping (the bird was packaged for transport and handled three separate times and was not provided millet nor a water source) that lead to it's death. We would never have paid for what was done to that animal. However, we have told Mr. Miller we would settle for a refund minus the shipping and that we wished it to be issued immediately. He has since gotten very hostile, telling us we could try paypal but would get refused and we'd be getting nowhere. We have issued both paypal claims and a claim with the Better Business Bureau and he has refused to respond to either. I would urge others considering ordering through www.parrotletbirds.com to reconsider. Although he has a beautiful website, seems very knowledgeable and was pleasant through out initial dealings, our experience was a disaster. The customer service has been beyond awful, and the shipping was done so poorly it resulted in the death of the bird. And 8 weeks later we are still here waiting for the refund that was promised and has never been issued.

Stepped into this heavenly pet store w/ some friends today & we felt like we were in a Disneyland…read moregift shop but for pets!!! The many brands of wet food / dry cereals for the paws in your life! Annnnnd my wordy... the toys, bday pet gifts, and outfits for every season! I could go on & on. I was amAzed at every corner of this store. Marcella greeted us at the cash wrap station & we immediately signed up for membership! Cannot pass up a special deals day. Lol We were even encouraged to bring our pets into the store next time so now I just want to start asking neighbors if I can bring their pet into the store as a field trip. Haha Honestly enjoyed the store & I will be back at feeding times for the koi fish in the pond. Those koi's were such a tranquil friendly vibe.

This place has become incredibly frustrating. I have been in the shop five separate times, and not…read moreonce has anyone asked if I needed assistance. Customers are left wandering the store while employees sit behind the counter eating and socializing with one another. When the shop was located across the street, the staff was attentive and welcoming. The difference in service now is disappointing. During my most recent visit, there was an employee with dark hair standing behind the counter while the entry alarm clearly signaled that customers were coming in, yet no acknowledgment was made. At this point, I would recommend saving your time and choosing another option.

Ann was extremely helpful! We've been coming here for a while now and everyone's very kind but Ann…read morewent above and beyond with helping us today!! Thank you so much, Ann! Other notes: - the store is always clean - the employees are always kind - they do adoption events - matching quality brands to choose from for your fur baby!

This Pet Food Express is located on Lake Ave, 2 doors down from Nick's South Late Avenue restaurant…read moreand across the street from CAVA. I have visited this store a handful of times with my little girl dog and pretty much every single time that we have visited, we have always purchased something for her. On our last visit, we ended up purchasing her these Canine Marketplace Chicken Chips. As our little girl is getting older, my husband and I started cooking all of her meals (she no longer eats any kibble. Honestly if you want to know, a lot of dog food out there is actually poor quality which actually could be a large contributing factor as to why your pups are getting sick. I have been told by a few veterinarians that if you were to cook for your dog, it would most likely eliminate most needs for any digestive issues and diet related problems that pets have). And because she is on a particular diet, we don't typically purchase treats for her anymore. But have discovered this brand of chicken chips, as the only ingredient is just chicken. Nothing else is included (Farm to Pet is a larger brand that also has single ingredient treats but surprisingly it is cheaper per ounce to purchase this brand). So we come here to purchase these chicken chip treats for her (surprisingly only a few places sell this brand online... and although we may rely so heavily on Amazon to purchase anything and everything, they don't sell this brand). She just loves these treats and I feel good knowing that I can give her these treats and that they are shelf stable (although we do make her chicken, it stays in the fridge. This is nice that I can pack some of these chicken chip treats in a small container and put them in purse so that I can have them on hand for her when we are out). We have also purchased other treats for our little girl in the past (when we were not cooking for her before) and have always had great customer service. We are always greeted by an employee, no matter if we enter in the front or the back. And also having a friendly employee who greets us and our little girl at the register. Overall, this is a great pet store and am glad it is here.

After going to Cat Con for sometime and always seeing Centinela as a vendor that was super generous…read morewith their coupons and freebies, I was glad to see one sort of closer to me. I used to go to a clinic and saw that this location was nearby and went to get some goods. It's definitely more cat and dog based of a pet shop, but they have some neat things like anesthesia free teeth cleaning services and a dog wash station. Sadly nothing for us exotics owners (many such cases), but my brother does have a cat at home so I got him some treats. I'd probably be more of a frequent customer if they were a bit closer but they have a decent selection of treats, toys, supplies, and standard food and litter. I can't comment on the dog stuff, but there was more Churu flavors here than I have seen at other pet stores. Not bad!

This was a great experience in customer service. Upon entering, I was greeted right away. I was…read moretold what the promotion was for the day. After about 3 to 5 minutes in a store somebody followed up with me and asked if I had any questions or needed help. They have a great selection of raw dog food, organic, and all natural food. They store was clean and organized. They have a parking lot and there's plenty of room to park.

This place is so cool and so clean and it has everything you need for all your pets. You can call…read moreahead of time and ask Mabel or Mario to take care of you. Great price is on here for your rabbits. I'm pretty much anything else you need they have simple pets like Canary's love birds even quails. Come show up to this family owned one of a kind special place!

This little spot is charming and worth the drive! Fortunately I discovered this place on my last…read morevisit to a friend in El Monte. There is an amazing and diverse variety of feed you can purchase by the scoop. The staff is super knowledgeable and helpful. I just wish I had remembered to purchase som grit... another reason to come back. The best reason to stop in is they allow customers to hold the baby chicks! I wanted to take home a dozen of these little fuzzy peepers. If I did I'd never get anything done. I'd carry them around in apron pockets like a mad woman. Actually let me rephrase that to a happy and content crazy lady. Seriously, if you can park here, go in! It's totally worth a visit and it's a great value. Much cheaper than big box store prices.

My husband and I absolutely LOVE this place! After losing our precious cockatiel, we got another…read morebird from a different breeder who unfortunately hadn't been well cared for. We were really nervous about getting another bird after that experience, but decided to give Feathers and Friends a try. We asked the owner what bird he thought would be the best companion for us since we had been so close to our original bird. He introduced us to a white-winged parakeet, let us hold her, and explained that she was hand-raised. We even paid extra to find out her gender. He was very knowledgeable and really kind! Penny has now been with us for full year now, and she completely runs our house , in the best way possible! She is truly the best bird ever. We'll only be buying from Feathers and Friends from now on!

So rude please don't do business with these people I'm glad I'm reading the reviews on this place,…read morepeople like this make the bird hobby look bad not all store owners and breeders are like this. Was hoping to do business with these people but when I gave the phone to my husband the owner didn't speak English or so he said and passed the phone to a lady who was so rude ! Like the way they talk to people who want to bring business with them is unbelievable I wouldn't talk to anyone they way they do especially if they are bringing business to them. I would recommend taking my money to someone else business. The least they can do is have a nice attitude.

This is my favorite local fish store or LFS. This is a good store with a wide array of livestock…read moreand aquatic plants. I have been in the hobby for a while and still find myself learning new things and appreciate what the owner and staff have to share when asked. I recommend it.

I've been coming to this store for years and I highly recommend it. I saw some negative reviews;…read moredon't let that stop you- I've never had a bad experience there! Everyone is always helpful in answering questions. Dean is the best and recently he helped me to create my dream tank! :) Last time I was there, he told me they were doing some renovations... which is fantastic news. I can't wait to see what he's up to.

This is the second times shopping at this aquarium shop. The gentleman who work here is very…read moreknowledgeable. Take his time to help you and gave good advice. Overall, I see that fishes is very nice and healthy here. Will continue to shop here for sure.

Great place to get stuff for all your aquarium needs. I really appreciated their selection of…read moreaquarium live plants, way more than most aquarium/pet stores I've been to.