Bad business practices. I stayed there a week before thanksgiving, my aunt booked the room and paid. When I arrived they couldn't find my name then when they found me they said that my room wasn't paid for. That's fine, I paid for the room. But for some reason I was charged the room incidental fee and another random charge, when I called to inquire as to why and if they can provide an itemized invoice, I was told it would be refunded. It has not: I have sent emails and have called and spoken to Tammy and the manager Bina and the issue still has not been resolved. I spoke to Bina and she stated that her accountant was going to look into the charges and get back to me. I haven't heard from her since. For the past 1-2 weeks Bina has stopped returning my phone calls and has ignored my emails. It's been such a headache dealing with them. They have bad business practices and I would not recommend anyone stay here. read more

Horrible, horrible, horrible stay here! My boyfriend wanted to wait to book a hotel until we knew where we would stop on our road trip, so we booked this place. It has 4 stars on hotels.com and the pictures look nothing like the actual place. First we waited 20 minutes for someone to come to the front desk to check us in. Then the heater in our room didn't work and the fireplace didn't either. The fireplace kept turning on and off and we were worried to leave it on in case of a gas leak. I asked the staff if we could switch rooms and she said the other room didn't have a heater either. So she gave us a plug in heater. I just don't know why they would've left the windows open when they knew the heater wasn't working. Never again! read more

I have stayed here a few times already. I like the location, cleanliness of room, the fact breakfast is included, the covered parking lot with direct access to a side entrance to the elevator and lobby. However, this last time I was not very satisfied with the service at the front desk as I was charged twice for my stay. The only reason why I was given a refund or got reimbursed, is because I noticed the 2nd charge on my credit card that night and brought it to their attention. It took a while for problem to be resolved because manager wasn't available until next day. The main reason for giving them four stars is because of the very small and uncomfortable pillows on our king bed! I had a very hard time sleeping because of this. The biggest disappointment was their rooftop area. We were looking forward to spending time there since it overlooks "The Rock" and the bay. It was dirty, dusty, lots of bird poop everywhere, cushions were ripped. Other than these issues, it was a good stay. read more

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There are a few positives and negatives of this place. Positives: Location is definitely great. You can walk to anything downtown. The staff is very friendly and make you feel welcome. Most of the rooms have fireplaces, which I had to hear about when waiting to check in because this older couple continued to decide which room they wanted. The only question they had was "does it have a fireplace?" The answer was always yes lol. They also have a beautiful rooftop garden area with seating. Not much of a garden area, but you have great views of the bay and rock. They also have a hotel breakfast if you are interested. We did grab an orange for our hike, which was good. They don't do room service, but you can place your dirty towels in a basket outside your door and the housekeeper will give you fresh ones. There was a negative for the basket as it looked like it had mold on the bottom. Negatives: They are remodeling, which takes up some of the parking so you might have to park on the street. The blackout curtains aren't blackout. There's an odd window from the bedroom area to the bathroom. You have to have the curtains pulled to block from anyone seeing you going to the bathroom. I think they're trying to ruin relationships because under no circumstance should you see your partner go number 2. The bed is HORRIBLE!! We stayed in an renovated room, but honestly the furniture is cheap and doesn't make any sense. There's a dining table in the corner with no chairs for it. There are already broken parts to the furniture, which is odd since they're still renovating rooms. That just means really cheap furniture. We accidentally turned on the AC instead of the heater, but we didn't realize until it started leaking water. It was 11pm and they don't have anyone working the front desk so we just turned it off and collected the water with towels. It finally stopped. It will probably be a huge problem in the summer. When I went to go check out, I was going to tell them what happened but no one was there. This was in room 310 if they look at reviews. The shower didn't look like it was updated very well. There was a pvc pipe coming from the ceiling by the shower head. Not sure if that's where the ac is supposed to drain or what? It is a jacuzzi tub/shower if you're looking for that in a hotel room. We probably won't stay here again, mainly because of the hard bed. We need our sleep. read more

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Transients in and out at all hours. They were propping open the only locked door leading from the hotel to the parking lot. No staff is on duty overnight. Rooms aren't as clean as expected. I'm updating my review to provide more details. I was confronted in the hallway by two people in a domestic dispute. Then the fire alarm went off. The fire alarm in our room didn't function properly. We ended up parking everything and driving home at midnight. I expect a full refund. read more

Ascot Suites - Hotels Near Me - Morro Bay, California

READ THIS REVIEW! DO NOT STAY HERE! All high ratings were under different ownership, back when wine tasting on a luxurious balcony and clean but aged rooms were available. This is no longer the case. This is our second and LAST time ever staying at this dump that should be condemned. PAY ATTENTION TO THE PICTURES! All "decent" photos were submitted by the property, not by the rental occupants. Our first stay was wretched and everything was broken; fridge, gas fireplace, jacuzzi tub that spewed out the (many) previous occupant's skin smedge from the blowers, black mold on walls. No discount, reportedly there was no other available rooms although their vacancy sign was still lit. Shady & unprofessional. Called 3 years later due to sale pricing and was told the entire place had been completely renovated, so we thought we would give them another chance, and we were assured that everything was in working order. So we rented the "best" suite for an anniversary. SUITE 301. FAIL: *First, the only "remodeling" was some of the nasty old carpets had been pulled and newer carpet and LOUD fake hardwood flooring was noted. *Cheesy antiquated OLD clashing decor that's so old it's frayed and rotting! This is not your cute grandma's decor, this thrift store rejects! *Broken areas of walls and corners, layers of dirt and dust. *Non-draining sinks. Everyone loves looking at dirty water and toothpaste spit. *Non-working TVs. After 2 hours of complaining, and NEITHER TV working, they placed a small TV IN FRONT of the larger TV. See pics, it's actually quite comical. *Black mold on walls *NO HOT WATER. EVER! Not just in the morning, mid day and night too. I had only 3 BRISK showers over a 5 night stay! Ridiculous to have jacuzzi tubs since you'll only get 2 inches of luke warm water! * Vertical "rain" shower heads? Huh? Isn't the point of a rain shower to "rain" down on you? Instead it condensed into a 3 inch stream. Again, somewhat comical; too cold to shower anyways. *Couldn't figure out the pair of pliers. Then noticed the lack of knob in the shower. SERIOUSLY? Again, comical. *Weird dirty sponges between old & new bath; jury-rigged shock absorbers? *Great view, right? WRONG! The double panes windows had either cracks or leaks which caused 24/7 condensation between the panes. If you want the view you better turn up the heater, open the window, and peer through a dirty screen. *Room 301 beware! Directly above you is the "luxurious" roof patio which consists of one padded sectional, a few bar tables, dead plants, and gobs of seagull poop. The sectional seems to attract loud intoxicated people and just happens to be DIRECTLY above your bed. *Free breakfast! DON'T DO IT! Same every day: cold unusually hard scrambled eggs and spicy sausage. Some baked goods; apparently I was a WINNER because my scone came with a bonus baked-in hair at no extra cost!!! SCORE! THE GOOD: (don't worry, this is short and sweet) The lady at the front desk was incredibly helpful and sympathetic. You could tell she hears complaints like this all the time and is helpless to do anything. She offered us wine and to even bake us cookies. In fact, she was the One who fiddled with multiple cable boxes, televisions, and components trying to get our television to work. Even after spectrum cable was there all day and couldn't figure out the problem, she was smart enough to grab another TV and just place it in front of the non-functioning unit. If I could give this place zero stars I would. There are so many better places to stay in Morro Bay. read more

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Disappointed, rooms drastically different than what I booked based on pictures. Do not recommend.

When we visited Ascot Suites the hotel was being renovated. In some instances it feels cobbled together and I'm not sure if that's because the room had been renovated or if it had just had things replaced many times over the years. It wasn't super clean (one rug in particular was filthy) but almost no hotels are post-Covid. The door let every sound in from hallway. The staff was nice and the room was large and it was an enjoyable stay in Morrow Bay. read more

My stay was from Oct 7th-9th. I was so skeptical of staying here after booking my reservation, based on previous reviews I read right after. However, once I arrived, the lobby was cute. Breakfast area small but decent. The room was remodeled so nice! Stayed in room 216! Bathroom beautiful, fireplace set the mood. Bed was comfy. 4th floor rooftop to see Morro Rock. If the hotel had better breakfast, like hot food besides make your own waffle, I would've gave this 5 stars. But no complaints. I wouldn't mind staying again! read more

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I should have looked at the reviews BEFORE arriving. The pics everyone has posted says enough. My family of 4 had planned to utilize the sofa bed for our kids. We pulled the bed out and when I proceeded to pull back the blankets I could tell that the bed wasn't made. Sure enough as I pulled the sheets back further it was more than obvious that the bedding hadn't been changed. Hairs and some kind of crumbs. Like brownie or crumbs or something in the bed. So needless to say, our whole family slept in the other bed. No complaints there, but I was a little hesitant. I had also pushed a chair to the side a little and it was clear they lack in the cleaning department. There was legos, French fry and just junk. I feel like chairs should be moved to sweep. They don't think so. AVOID AT ALL COSTS! It's definitely not luxury suites the sign claims to be. read more

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There were a lot of issues during our stay. Here's the breakdown: NEGATIVES: 1. Parking: The property is currently under renovation so there are only about 8-10 parking spaces on premise. They were all occupied so we had to park on the street near the hotel. Luckily we found a place close to the hotel but on busier nights it might not be so easy. 2. Front desk: the clerk who checked us in was civil, not friendly. Without a smile she let us know they only had one room ready when we checked in at 2 pm. She said it was a "newly renovated" room. She also let us know that the front desk is closed after 9 pm without any staff present, and gave us an emergency number to call if we needed help after 9 pm. 3. Room issues: Bedroom: The drapes in the room were about 2 feet longer than the sliding glass doors and just bunched up on the floors. We found a dirty candy wrapper by the headboard. One of the reading lights on the headboard was broken. There's a window from the bedroom into the bathroom, so unless you remember to close the shower curtain, anyone in the bedroom can see you on the toilet. There were supposed to be curtains on the outside of that window, near the bed, but they were missing and there was just an empty curtain rod there. Bathroom: There were stray black hairs on the bathroom floor and in the jetted tub. The sliding bathroom door didn't open and close properly so it was always slightly ajar. There was no lock on the inside of the bathroom door, but a lock on the outside of it. View: the view of Morro Bay Rock was blocked by a large tree and neighboring buildings so only the edges of it were visible from our room. 4. The "grab and go breakfast" was a small, packaged scone. There was coffee available as well. POSITIVES: 1. Location!! It was a short walk to the water and shops along the boardwalk. 2. Fireplace: the fireplace in the room worked well and it was nice on a cold day. 3. Jetted tub: it was large and deep. read more

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My second time staying here, and certainly not my last! Martha is sooooo sweet; Allison is also so helpful and kind. I love staying here. Free breakfast; clean and spacious rooms; fireplaces and smart tvs. Also, fantastic location! Free parking! Will be back! read more

Stayed in 12/17 & was great, came back in '21 & wasn't even the same place. Booked this year's visit on Air BnB which was my first mistake. Front desk staff are prickly & have no idea what the concept of hospitality is. Room was a joke. Their only advantage is that the location, which brought my review one star up. read more

The staff and location are fantastic. The accommodations, not so much. The bed is extremely hard, and the pillows aren't the greatest. The shower head was way too low for my husband. There's a a beautiful fireplace in the room, but there's no comfy seating to enjoy it. Instead they put a metal bistro set where a couch should be. The rooftop sun deck was filthy and not suitable for sitting. Overall we were disappointed. read more

Stayed here for a couple nights for a business trip. Everything about the room screams 80s grandmas house. The sofa in my room was clean but it looked dirty if that makes sense. Kinda weird to have a shower window looking right at the bed. Curtains on the ceiling look weird and a bit creepy. My key card stopped working after the first day got issued new ones. Then the second set went out on me as well. I'm not the only one it happen to a couple said there were on their 4th pair of key cards. Check in and check out was a breeze. The gym is a joke so don't count on it to get an actual workout the rooftop is great for a beer and view. read more

This place was so very outdated. Sometimes you can correlate old to classic but these rooms literally look like the 70s popped in 2022 for a reunion!! The service was poor. We booked 2 rooms. One of my rooms were given to another guest because we weren't at the property during the time of check-in. We we're traveling from out-of-state. Luckily, there were two queen size beds in the room we received. There were 5 people in one room. So tacky! I will NEVER EVER stay at Ascot Suites again. This review is based on my stay in the summer of 2021. The only reason I'm writing a review now is because I received an email asking me to book again. read more

We still love this romantic hotel in Morro Bay. They have changed management and while speaking with the new manager, she said the hotel was soon to receive some upgrades. Let me list the items which would make it so much more pleasant here, Fix the fire place in the lobby. Adds to the ambiance Robes in Room - Simple & Inexpensive. The rooms are of a relaxing and couples retreat nature so having robes to lounge in would be an excellent touch. -TV - update to at least 37" HD and cable. We could only get local stations on an antena device non HD . New Mattresses & Pillows. The pillows are ridicuoulsy small . The pillow top spring mattresses have seen better days. We both work up with achey hips, neck and shoulders. The mattresses are much too worn out. -Needs 24 hour front desk/housekeeping staff. We could not get anyone to answer the phone for more pillows after 10:00 PM by dialling from the room or on their outside line. Also, When we checked in, the hotel made us sign a form indicating it was a non-smoking hotel, however everyone around us was smoking cigarettes on their balconies and we could not enjoy our view of the Rock on our balcony due to the smokers. If the hotel is listed as non smoking why would someone book this hotel who is a cigarette smoker ?? The Good: Breakfast is included and plentiful for a small breakfast area. They had toast, english muffins, scrambled eggs, bacon, sausage , make your own waffles, yougurt, fruit, peanut butter spread and jellies, 4 or 5 kinds of coffee and several choices of hot tea. Check in 5-6 PM is happy hour with complimentary glasses of wine in the lobby. New Management Staff is very friendly . The housekeeping lady was super nice too. The young girl who checked us in Meh.. maybe having a bad day was not so nice or accomodating we requested a top floor but would not accomodate read more

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The chairs arms in the room were threadbare and worn through. The curtain rod, which was falling down, was held together with tape. Bedspread and decorative pillow both dirty. Only source of heat, the fireplace, did not work. The floral wallpaper was peeling from the wall. The TV was very small and had a very poor sound quality. No staff after 9pm in the lobby to offer any help with issues. Positive note: the spa tub worked however it did not look very clean. I did not feel they were taking adequate Covid cleaning protection in the room. Will never stay here again. Couldn't wait to leave. read more

Avoid this place. looked nice in the pictures but it's a dirty dumpy hotel. the rooms are old and dirty. Sofa was torn and tattered didn't even want to sit on it. Bed looked like it was slept in and dirty. coffee pot missing parts. bathroom fan mad a terrible noise, toilet ran all night. it was a disaster of a stay. On the positive side It was quiet. read more

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This place is crap. don't waste your money here there are plenty of other places you can stay. First of all our 1 bedroom suite 217 was awful and look like someone was still working on it, we complained to the front desk person named Selena and she offered room 317 and then she said she couldn't give it to us because someone had it the next day. Then she downgraded us to King Balcony, we talked to the Manager Franky the next day and she was useless, no customer server whatsoever just like her clerk. We told her that the downgraded room we got (305) had no screen door on the balcony, the door on the restroom did not opened and shut correctly and the bed was HORRIBLE, you could feel the springs on it and we told her to check it out for herself, she just said "sometimes it's better just to sleep on the floor" Renovation aint' excuse to treat customers like idiots. read more

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This place use to be Ascot Suites and still displays the signage out front which might be why there is still confusion on Yelp. However, this place is great. We only stopped for one night as we traveled the coastline, but we all loved it! The decor is not expected, very vintage. The rooms have electric fireplaces and are quite large. Some have hot tubs and some rooms have balconies. The breakfast was typical hotel fair and decent. The staff was friendly. The town was quaint and the hotel location is within walking distance of all of the tourist destinations. read more

Ascot Suites - Fireplace in our delightful room - Hotels Near Me - Morro Bay, California

Very disappointed. I booked a room for the fireplace, only to discover it didn't work. They told me many don't work, and are for display. The heater/AC mounted at the ceiling would vibrate the entire wall and make an unacceptably loud bass sound. Sounded like a semi truck in the room. our room was fairly clean, but not so in the public areas. I wouldn't recommend staying here. read more

Room not cleaned well. We only had 2 towels for the whole room. The mirror in the bedroom had handprints on it. The floor was dirty so we laid towels down to walk on. Just not $200 cleanliness. Lady at front was friendly but wasn't able to help on the bill. Hopefully it will be better for you. read more

Very disappointing. We checked in and our room was covered in beer bottles and trash. When we presented the pictures and information to the concierge, she said she would text us when the room was actually cleaned, and offered no apology for the situation. When we finally got the text, the room she then gave us was a completely different room where the toilet was running. We were so excited to have the fireplace, but then noticed that the fireplace was not working either. It's clear this location is in need of serious TLC. read more

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DO NOT STAY HERE! DO NOT STAY HERE! I stayed at the Ascot suites from Friday February 17th until Sunday the 19th. Our stay was a terrible experience Upon arrival we noticed there was no parking as the hotel is under heavy construction. Nowhere on your website was that disclosed or even hinted at. Upon check-in I was charged an additional $223.26 after I had already paid $526.09 when I reserved the room. this was not a hold for deposit but a separate and additional charge. this is against the law for false advertising and non-disclosure of additional fees. Subject to California Business and Professions Code § 17500. I even booked directly with the hotel. Upon entering the room I noticed it was not even close to the pictures on their website. All encountered problems with the room are as follows with attached pictures. 1. Patch work where a/c unit was replaced and not painted. 2. Loose outlet cover by sliding glass door that use to be a light switch (California building code requires a light and switch at all exterior doors) needless to say there was no switch for the light fixture and the fixture outside did not turn on. 3. Curtains barely covered the sliding glass door so we had a lack of privacy. 4. Sliding glass door didn't even lock so we had no security. 5. Bed frame was too big for mattress and we kept hitting our shins on the frame 6. Bathroom pocket door would bang against the frame loudly and make a startling noise 7. Light fixtures on bed frame fell off when I tried to use it exposing bare wires, luckily I didn't bring any small children as they could have been hurt by your negligence. 8. Front door was not air sealed or gasketed, allowing light and air from the hallway into the room at all hours. 9.Bathroom light fixture was very loose and crooked. we barely used the bathroom as fear that we would be injured by a falling fixture. This company does not respond to emails or facebook reviews. When I complained before I left and requested a refund the lady said sorry but management is not here send us an email and they will get back to you. they didn't care at all. Terrible company, they should shut down completely and refinish one room at a time and make sure it is done before allowing someone to stay there. STAY AWAY, FAR AWAY. read more

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It is so sad to post this review, but the place has turned into a total dump. We've stayed there for probably 11 years. At some point it was owned by some private equity company and that seemed like the beginning of the end but I can't be sure about the reason for what has happened. Maintenance has completely disappeared. This place was always clean and tidy, never bothered me that it was dated, In fact that was part of its charm. It was incredibly cozy, It was like staying at your grandmother's house when you come home from college. Doilies and things everywhere. Dated wallpaper. Clean. We always looked forward to staying there and it was a fair price. They could have increased the prices if it meant they didn't let it turn into this. But I don't think that's the issue I don't think it's that they kept the prices too low, I think it was private equity doing its thing: sucking every spare cent out of the place and not investing a penny in maintaining the asset. It was easily the best place to stay in Morro Bay for a long time. The staff are still kind, but the rooms are untenable. So sad. They've let maintenance go so far, that it might end up being a gut job to rehab this place. Totally unnecessary. There's tons of crusted seagull crap on the roof and all the awnings. I know it's a hotel near the beach but it wasn't like this for years and years. Someone was pressure washing stuff. The rooms no longer have clean furniture there are half ass repairs holes in walls with bad patch jobs, dirty carpeting, desks and other wood surfaces have been ruined. The whole building is drafty now. There are water stains they make tons of half-assed repairs to other things. It is so so sad. Goodbye ask Ascot Suites, we will miss you. read more

I've picked that hotel for my first stop of my bday trip and that was my biggest disappointment in years. The room was of unacceptable quality (under construction) and the hotel staff was fully aware of it, but did not advise me prior to my arrival and did not offer to cancel my stay.  The room did not match any pictures on the hotel website or Expedia. The hotel staff presented this room as a "modern style", but that was an unfinished room under construction with several major issues including: - the big hole next to the air conditioner - the hole next to the door handle in the bathroom  - mismatched old furniture  (like if they've collected it from different junk stores) - water leaking from the pipe above the bathtub right into the bathtub The hotel manager and staff resist taking responsibility for providing the room which was clearly under construction instead of the actual King room from pictures of the hotel or Expedia websites.  They did not offer to cancel my reservation at any point before or upon my arrival. I've called the hotel on the day of my arrival, before my arrival, so they were clearly expecting me - the last guest who will be assigned to that under construction room. They said nothing about condition of the room. And did not send me any notes through Expedia about condition of the room. That room cost was $290 read more

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When we arrived on Thur evening the god said we have arrived... But there were no sigh lite. We were greeted very warmly and the room was ready the view is awesome. We had a fire ( gas) place and jacuzzi . Nice ! The breakfast was so so but what do you respect for a free meal. I would say our visit was perfect in all ways. We will be back. Please the name of the hotel is change ascot will be dropped to inn at the rock. read more

Ascot Suites - Great place to stay. - Hotels Near Me - Morro Bay, California

I'm a little iffy on this place as first of all, the decor is quite over the top with grandma's floral wallpaper, floral bed linens, and hey, they've even got grandma's outdated barely working sink/shower handles and even grandma's smell! No really, the first thing we smelled was this awful stench of either mold or urine, and we had to clear out the room (it was the only room available and we couldn't switch) until someone came in to febreeze it. The bathroom was somewhat clean (but not really), but one of the water heaters were down so we were unable to take a bath (and we had to shower quickly before the water turned cold). The employees are also nice, but they seem to be very understaffed and are hard to reach (or there will be a line to check in). Overall, we didn't get bed bugs or anything so I can't complain, but this is not my first choice for a place to stay. read more

The beds are VERY hard. The charges are different from the initial quote, the initial charge, the checkout and extra charges two weeks later that they decided they hadn't charged enough for (dog fees), so we ended up paying $150 more than the planned amount. Hotel is clean and breakfast adequate. But we will not be staying here again. There are lots of other great hotels in town that we have never had any of these problems at. read more

If you look at my reviews, I always try to stay positive. However, I was really disappointed by The Ascot Suites in Morro Bay this weekend. I have stayed there in the past but doubt I will ever go back after this weekend. The hotel is under renovations which they should announce on the website when people make reservations. It is not. The fireplace did not work in our room and we were rudely told that it was on ourcheck in list but was never explained that some of the fireplaces our now ONLY DECORATIVE and NOT functional. The shower/hot tub had very little water pressure and the nozzle doesn't work properly. . We got locked out of our room because the key receptacle battery was dead..on and on. It certainly was NOT worth the price and frustration to stay there. I hope the owners renovate the hotel and retrain their staff on customer service. Ken Sarna DOES NOT recommend The Ascot Suites in Morro Bay read more

Average hotel, definitely not a luxury hotel. I give it 3 stars for its location and the friendly staff. It is walking distance to everything and many good restaurants in walking distance. However for the room, I'd give it 1 star. We stayed for 3 nights in the second floor. The wallpaper is cute but the walls very thin. You can hear people snoring in the next room, laughing, showering and even the people walking above us. Overall too noisy inside the room. air conditioner was so loud when it would turn on that it broke my sleep each time. Shower was below average I've seen better at a Best Western. I'm surprised that these aren't upgraded. Breakfast was basic nothing out of the ordinary. 7.30-10. This was the second time we stayed here. We might try other places around here next time before we return again. read more

Ascot Suites - Hotels Near Me - Morro Bay, California

Beds are AWFUL and only a year old. If you have any form of body pain don't sleep here. Literally wake up feeling sore and in pain from the beds. We had to check out early because of how bad they were. Customer service said the beds were new. Other than that it's a normal 3 star motel/inn. The town is great. Views are great. Also, can the construction crews clean up? Pallets , trash, junk in the parking stalls. read more

I want to start by saying I typically don't write bad reviews, and I always give these smaller hotels the benefit of the doubt. Unfortunately that wasn't the case with Ascot. Upon arrival (3:30pm) we were told they were understaffed, our room wasn't ready and to come back in an hour. When we returned to check in, we were told we would be credited some of our balance since we couldn't check in at the check in time. A woman named Tammy works the front desk and she text the manager Alison who ok'd it and said she would fix it when we checked out. The manager Alison has been MIA since we stayed there (3 weeks ago). I have called multiple times and emailed the reservation and manager dept. No one ever answers the phone and one of the numbers is disconnected. Not sure why we were lied to and are being completely ghosted. Our room was large but dirty. Counter tops needed to be wiped down and there was splatter marks on the walls in the entry way and bathroom. I can tell the hotel is in need of some improvement but to be lied to is disrespectful. I do not recommend staying there. read more

Don't waste your time booking this place. It's awful. I tried to dispute a portion of the fee and Ascot suites lied to my credit card company saying that I was unhappy because I wanted to change to a room with a balcony. I know what I booked and that was not the basis for my dispute. At no point during our short stay did we request a room change to one with a balcony. On Wednesday June 16, 2021, first thing in the morning before we set off for our excursions, we did ask the front desk clerk regarding the following: 1. We were only given one full set of towels and one extra bath towel for two people. We were staying at the suites for three days and two nights. When we asked for more towels, we were told, "The washing machine is broken. You will have to give a dirty towel in order to receive a clean towel because there aren't enough to go around." We weren't given ample towels for a two person stay to begin with. 2. The ice machine was broken. The front desk clerk said that we could get ice from the front desk. The front desk closes at 6:00 p.m. so we could not get ice for the two evenings that we stayed there. By the time we finished our day trips, it was after 6:00 p.m. ASCOT did not offer any alternatives. The doors were locked to the lobby so we could not get water either. 3. We were not able to use the deep jetted tub. The water pressure was so low that even the shower was a trickle. It would take a few hours just to fill up the tub to use the jet features. The front desk clerk said. "We are short staffed. I'll see what we can do." 4. The fireplace was not working properly. After turning on the switch, it would stay on for about a minute or two. Then it would start to make a clicking sound and then turn off. Again, the front desk clerk stated that, "They were short staffed, and she would see what she could do." The staff did nothing. read more

I have had my eye on the ascot suites for a while. It sits across from my favorite coffee shop and from the outside it looks nice. At $200+ on a weekend night, I expected a little more. While the lady at the front desk was was nice, she appeared to be miserable. I'm just glad she was nice. When we got up to the room at first sight it looked good then we went to the window. The curtains are old, torn and frayed and sun damaged. The screen was hanging off the window. After I turned around I noticed a big stain on the bed skirt. Beds were lumpy but bearable. The tables were sticky, I'm assuming it's from the disinfectant eating away at the wood protector. This place needs some TLC and it would be a nice hotel. read more

This place is so nice. The rooms are clean, the location is great, the price is right and the customer service is wonderful! I highly recommend staying at this hotel. A+++! read more

Heater not working. It's locked. Fireplace not working. Rooftop deck closed for repairs. Dim lights in the bathroom. Electric sockets loose. Plugs were partially hanging off the plug! About 46 degrees out and no heat. For almost $200 a night... What the hell. We had the double queen room. First thing I did when we got into the room was flick on the fireplace. Nope. That wasn't happening. Tried to turn on the heat. Nope, that wasn't happening either. Only the fan turned on. No heat. I called the front desk and no one picked up. We went down and talked to the front desk clerk. He said it took a few minutes for the fireplace to kick in. Having a gas fireplace at home, I knew he was full of sh*t, but let that go since I was hungry. After dinner, we returned to the room. Still no heat from either source. We were offered a space heater. Of course, we took it! It was late! Bundled up the kid and off to bed she went. I have to give myself a pat on the back for not losing it staying here, especially having the kid with us. Got into town fairly late. Otherwise, I'd have found other accommodations. Supposedly, there were no other rooms available for us to move to, which I call BS on that one as well. We were offered a discount on the room. Should have been more than half off for not providing a basic necessity for a hotel. I'm also calling the 3-4-5 star ratings BS. Maybe when the place first opened, this may have been the case. Bottom line, better off with another place. With heat lacking, I was inclined to see if the hot water worked. Hot water kicked in 2 minutes after letting the water run. I was truly concerned. Barely any water pressure from the bath and shower. A garden hose has more pressure. This place is unforgettable for the worst reasons. read more

I would rate this a 1. One room air conditioner wouldn't work. The others room the sink knob that controls the cold water wouldn't shut off. It is being renovated and yet renting rooms at full price ($300,00 a night) when truly they shouldn't be rented. No parking available so good luck finding parking. All in all bad experiences. read more

We were under the pression that we were getting 2 queens beds and a sofa bed Our queen beds were size of full size beds and the sofa bed we were suppose to have in room was 2 dining chairs when ask they said oh those are queen beds and for the chairs they don't know bAthroom has mold growing around bath tub hotel state to the the room have spas I. Them nope that a lie beds to are ok but have sunken middles read more