Kevin the Sales Rep was very rude, he said he was watching me around the store and accused me of being intoxicated and loitering. He threatened to call security as well for sitting on the furniture. After telling the manager he came over with a forced apology saying he didn't know that we already had talked to a different salesman and then disappeared. It was a very rude encounter and I was informed that he is known for acting so unprofessional. I will be contacting district because it was unacceptable behavior. read more

I absolutely loved how amazing Darren F! He is so knowledgeable, and not pushy! I felt he truly wanted to help us and wanted to make sure we got what was best for us in our budget! He is the one to go to!!! read more

I was going to give them 2 stars because I actually really like the bed set I purchased, but the store manager dropped it to 1. Long story short, I had to take off 3 days of work for my delivery to fully happen. The first delivery attempt, the delivery team did not come prepared with booties for their feet as we did not want shoes on our carpet because our two kids under two years old both play on it all day. We don't even wear our shoes in our own home. No delivery this day. 1 day of work missed. The second delivery was a partial delivery. They decided to assign the nightstands & dresser they were supposed to deliver to us the previous day to someone else so they did not make it on the truck for this delivery. 2 days of work missed. On the third and final delivery, I finally received my entire order. Amazing! 3 days of work missed. I live in Orange County and rent is not cheap. I had to take off 3 days of work, and I don't have vacation time or PTO, so this will create a hardship for my family. I missed a lot of wages in those 3 days. Now for their store manager, I was upset about the 3 days of work missed and the fact that all could have been avoided if their driver came prepared the first time around. I was told 3 days in a row I would get a call from him. I want to be refunded the delivery fee. As of today, 4 days since the first delivery attempt, I have not received a call from him after his employees telling me multiple times he will give me a call. Absolutely terrible customer service from him. I will not be returning to this store, or to Ashley in general. I should have went to Mathis like I had originally planned. read more

Came in yesterday with my boyfriend and was treated so poorly. We were checking out a coach and a woman was literally glaring at us. She annoyingly came over and demandee she will be helping us and gave such a rude look. Like it felt like she hated us. I let her know we don't need help. She then snapped and said "do you just need a place to sit?!" I let her know, no, we were just trying out the coach. We had been sitting maybe 5 seconds before she approached us. Other people were also trying out the furniture..as we continued to look around she kept glaring at us. It was extremely uncomfortable. I am almost 33 years old and have never been looked at like that. Would never ever recommend this store to anyone after that experience. We just wanted to have fun and browse in peace. read more

Update: we filed with the BBB and the company picked up the items we wanted to return and fully refunded us. So it can be done! Even though the sales manger and 1-800 CS rep said isn't wasn't possible. The BBB is a great resource everyone should check there first besides yelp. read more

I will never shop at any Ashley furniture store ever in my life!!. Spent over 13K on furniture! Ended up getting display items with scratches. Took about 7 shipments to finally get all the merchandise in. After lies and lies on items being on backorder. The sales associate called us saying if we could accept an early delivery than what was scheduled. (only including the high priced item) sooner so that he could get his commission check. After his commission check was received he would take his time and not really help us out with issues to our order. Stores triple the price in the store and tell you oh we are going to give you all these discounts!! Its a bunch of Bull. Items online are still cheaper than in-store with no discounts and u get free delivery. Until this day we have not received all of our items ordered. Buyer Beware. read more

Never purchasing anything from this Ashley's store again, sales people sale you the protection plan for your furniture pretty much lying to you on what it covers and how it works, when attempting to use my protection plan they declined coverage! it's like they promise you the moon and the stars when purchasing and buying $10k worth of furniture and when you go back and have an issue they simply wash their hands and refer you over to customer service because " they can't do anything to help you" when being in the store to ask some questions we were rudely taken care of my a pregnant girl in the service counter by the name of Yvette , very unprofessional and overall worst customer experience ever experienced at this Ashley's store! read more

This place is full of garbage furniture, and even worse policies. They over promise and UNDER deliver on everything. Don't shop here unless you're into buying trash. read more

Stay away from Ashley Home Furniture as a whole. More specifically this location. I really do not understand how a large retailer like Ashley can get away with terrible customer service and  mischievous pricing practices regardless of them being a franchise store or not.  We bought a bedroom set a few weeks ago and can say the experience seemed great at first, but once they get you to sign the dotted line they completely stop caring about the customer altogether. You would think there would be a little more common courtesy when you are spending a couple thousand dollars on what you believe is good furniture. When I was in store I pointed out the large price discrepancies between store pricing and online pricing to the manager Jose and he basically shrugged it off like he didn't care. Look I understand a small price difference, but when items are more than half off online, then things really start looking very suspicious. At one point he even said he would "throw in a free nightstand." Day after I found out that the free nightstand was already a current promotion. So do NOT fall into their "deals" We were supposed to get all the stuff delivered that weekend minus one item, well at least that's what we were told before we signed. Next day comes and we find out that they split the order into 3 different shipments. First items are delivered ok. The day we are expecting the second delivery comes and we receive no word from the store or warehouse, when we called no one knew what was going on. Eventually we get a call back telling us they decided to switch the delivery dates without informing us about it. I was forced to accommodate my schedule three different times because this company can't get their stuff together and notify customers when there are changes or delays. When we finally received the second shipment we noticed that not only is the quality of the furniture VERY different from what we saw in store, and half the items were damaged. The bed frame was barely put together, and still falls apart if you push in a certain area. We canceled the last bit of our order because we are horrified at the quality of materials used here. Tried returning the crappy furniture they had already delivered but you only get like 48 hours to complain, something that was NEVER brought to our attention during the purchasing process.  Even IKEA seems to have better quality than Ashley Furniture at a lower cost. Trust me, take some time and look elsewhere. Regardless of whatever "deal" they are offering, you can certainly find a better price elsewhere for better quality. read more

Ashley Store - Furniture Stores Near Me - Santa Ana, California

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My husband and I truly made a mistake purchasing with Ashleys. Buyer beware, the sales are NOT worth it!! We purchased 6 items on the 4th of July sale. Waited almost a month for our items to become in stock for delivery. The delivery date finally comes, my husband is away on military assignment so I took the day off work to receive it. Once the truck turns off outside, before they even so much as came up to the house to assess the doorway or unload the furniture from the truck I hear one delivery guy say to the other, "yeah man it's not going to fit". Once they came around to knocking on the door they informed me that I'd have to reselect another piece that came apart, like a sectional. Which I might add is much more expensive than the pieces we chose! I told him the couch we had currently sitting in our place is a single piece and it is LARGER than the one we just purchased so how was this couch not going to fit? They didn't even try to put it through the doorway. We remeasured our doorway is 36" and the couch was 30" without the feet. We had to wait a few days until my husband returned to take care of this situation. In the meantime I called customer service that day and they told me someone would be in contact with us within 48 hours to issue a reselection, never received so much as an email. I also called the store from which we purchased from, asked to speak to the manager who was apparently on lunch- left my name, reason and contact info and also never received a call back. Almost two weeks later my husband and I finally had the opportunity to make the 3 hour drive to the store to get this sorted out. When we arrived, we spoke to the manager and explained the situation. He offered us the solution of getting us in contact with a local third party delivery service who would be able to do the job. He assured us our NEW delivery fees would be deducted to our total bill, since we will have to pay him in cash upon delivery (that way the agreed amount purchased remains the same) and we were relieved. Here we are 6 weeks from the purchasing date, I have a new delivery date chosen with the third party company who has MUCH better customer service than Ashley's I might add, with still no refund. It will most likely be coming out of pocket due to Ashley's false promises and reluctance to take care of their customers. I called the store again last night only to be given an attitude when I asked to speak to the manager. The employee informed me he was in a conference call with an unknown finishing time. I told her I needed to know when to call back since they failed to return my call previously, she straight up told me "no you will be patient and wait", when I told her that was unacceptable she yelled "NO", put me on hold, then took me back off hold a second later only to hang up on me. This is the WORST place to spend your money at. They have no remorse because they know customers will come regardless due to their big name. read more

Me and my husband went to go look at rocking chairs and Darren was very helpful, kind and detailed, he guided me to a chair that felt like a cloud and I fell in love with it! He gave us a detailed orientation on the beds too so we probably will go back some time to pick one out. Would recommend him to help you with any of your furniture needs! read more

To be clear, this is NOT a review for any actual store, but for ashleyfurniture.com. Once again, I'm livid regarding their service. Backstory...about a year ago, I ordered a TV stand from their website. I was provided with a delivery window, then was called later that day to inform me that the delivery was running late, and I was given a later delivery window (from 3 to 7 pm). 7pm came and went, no delivery/no communication. Of course by this time, the office is closed, so you are out of luck and you'll need to wait until Monday to speak to anyone. So, later that evening, about 8:30 or 9, the delivery guy calls us asking if he could still deliver the item. We refused. He then called AGAIN about 10 PM (and possibly drunk), muttering something about the delivery. My husband got on the phone, and the guy hung up. I called that Monday and spoke to a manager. I was given a canned apology, and ended up canceling the order. I was so upset. The whole experience was odd and inappropriate. Luckily, soon after that I found an even nicer TV stand at another furniture store. Fast forward to this past May. I placed an online order for a sofa, which was back ordered for 12 to 16 weeks. I was fine with that since we weren't having people over due to the pandemic. However, I did get upset over the past months since the order was placed, regarding the hold they put on your card every 6 days. I understand the need to do that, and It does drop, but the funds are on hold and unavailable if you used a debit card. The problem is that some months there is a "glitch" and you will be charged twice during that month. This could be very inconvenient if you don't have the funds to cover twice the cost of the item you ordered. I did, but some people may not. So back to the sofa. It was now in stock and the delivery was scheduled. I received several calls and emails during the week, confirming delivery today (Saturday) between 11 and 3. When I got a call at 9 am today, pushing the delivery window to 3 to 7pm, I had a bad feeling. We stayed home ALL day waiting, and 7pm came and went. No sofa, no communication. About 6:30, I had started calling every number I could find, including the number that had called me earlier that day to change the delivery window. No one was available since they close at 5. I was finally able to chat with someone on their website, which prompted a call from someone at 7:05. That person informed me that the delivery truck broke down. WOW! She said they could deliver it tomorrow, but I'm not risking another wasted day. I will call Monday morning to speak to a manager. I'm still deciding if I should cancel the order. I seriously can't believe this happened BOTH times, for the two orders I placed within a year. Unbelievable. I love their furniture, but I will never order from them again. Horrible customer service and zero communication. read more

My wife and I visited the Ashley store to purchase a sectional sofas. We bought and sofas delivered but they were too big for our living room. We had contacted the store but was told to call corporate instead. When I reached out to corporate, they are refusing to have the items to be returned for an exchange. We were given a run around and was told that they will contact the store itself but no guarantee. We were never told during transaction or even before and after paying for the furnitures that we are not able to return or exchange in the future if there's any issue. We were never told that all sales are final. read more

We went in and got ignored completely, we finally ran into Maria who was great but the problem was the rest of the sales staff and managers. They all seemed to have an attitude we still made the purchase. We picked up part of our purchase waited forever to get the items brought down, they offered very little help. A couple days later we get the other items delivered everything was damaged so we declined the delivery had to go to the store to cancel but we thought maybe we can pick something else which we did. The next day they call and say the listed floor price wasn't ringing up so they have to charge 3 times the cost I had to go back again and cancel completely. Now all the managers wanted to be super nice. I will not be going back ever again read more

I'm so disappointed with put purchase there. First of all you do the purchase and they are nice to you then when you have a question they look like you are bothering them. Then I bought and adjustable bed and mattress which I paid $5,000 that only lasted a year and now they are saying I don't have warranty on it. Please think twice when buying something here. read more

My experience at this store was amazing from beginning to end. The main reason behind that is that I got to work with Danny on the sales floor. You were so knowledgeable of not only the couches I was looking for but also other things that most salesman wouldn't know about! I definitely recommend you check out this store for it's great deals and great customer service. Make sure you ask for Danny! He also gave me great advice for my newborn baby. read more

Avoid this location if you want horrible customer service. Paid full price for my couches & extra for "white glove delivery". Received the couches dirty on arrival, for almost 3 months had been back & forth with customer service for an exchange. They don't care, very rude and bad customer service. I will not purchase from Ashley's again, would've avoided if I knew it was going to be a headache . read more

NAVID THE "General manager" is rude. I came in due to the incorrect rug delivery and Navid refused to help he left me at the counter to go assist another customer. I was furious due to the rude delivery man and Navid had to patience to listen or to provide customer service. Oh and I had to go do his job take photo of the correct product because he had no time to provide customer service. I asked him why did he start helping another customer while oil was having to do his job and he instead was rude. JULIAN took over and handle the process smoothly While NAVID WENT OFF HIDING IN THe back. Customer service first, especially when a customer is already coming in because of a gone wrong delivery. NAVID HAS No CUSTOMER SERVICE FIRE THE PERSON WHO GAVE HIM THAT TITLE!!! Never been treated this was like today by Ashley's furniture employees. It's funny how managers feel superior while behind a counter because their customer is upset instead of listening underwing the issue and to try to fix is NAVID SUCKS! read more

Ashley doesn't care about you or your purchase after you leave the store. They immediately hand the coat over to a third party who deals with the financial part of the transaction. The third party doesn't care either, it's a numbers game. Keep bringing people in and getting that money. read more

I came in to purchase a new mattress and was helped by Mengil. He knew a lot about each mattress they had and he really helped to find the best one for me. He didn't try to push the more expensive tempurpedic mattresses on me and had me try out a couple different ones before I made a decision. Financing was quick and easy. Delivery was right on time. Overall I am very happy with my purchase. I would definitely recommend Ashley for anyone looking to purchase a new mattress or any other furniture. read more

I purchased a sectional couch 3 weeks ago and 3 times have they now changed the delivery date. Each time it has been changed I have called in and been promised a new date just to find out it's been changed again. Today I finally spoke to a manager, Omar, and he was extremely not understanding and was only willing to discount $40 for a $1500 couch. Avoid this place unless you want to be waiting for over a month to find out the date changes read more

I wish I could have written my review on multiple stores. Anyway, the fact there is a no Return policy and you have to sign multiple copies of a bill plus another paper is unbelievable. I called to have them put something aside for me. It was hinted he didn't want to because I may not really come in. I said I was on my way. When I arrived, I was shown where the objects I called about were waiting for me. Do you think someone would help me carry them? Another man came to check me out, told me we needed to go to another register, do you think he offered to carry anything for me? No. After ringing me up, he told me we would have to go back to the previous location to get the paperwork. Again, never offering to carry anything for me. He then gave me multiple bags to pack them in, again, no assistance. I have never seen anything like this place. I will never shop at Ashley Furniture again! The worst business and most employees. read more

Thank you Aryan for all your help. We got a great deal on a beautiful leather recliner sofa set. They are currently having their biggest sale of the year. read more

It's very hard when businesses take your money and can careless if your happy or not. I bought a Sterns and Foster cal kind med firm bed 2 months ago. And today it has a huge lump in the middle and is lower at head of the bed. Gives me severe headaches. My husband works graveyard it's been hard for him to sleep in our room during the day so he sleeps on the floor ,cuz we have mad it dark during the day so he can sleep. He's a truck driver so he needs to sleep.I call Ashley, the technician came out agreed that the bed is going very bad. But we never heard back from anyone. It's going on 3 weeks. It's been hard on us in many ways. I have arthritis and I can't sleep well on the couch. I keep trying to get ahold of Ashley customer care department? But the wait is very long ,then the call hangs up, yes one of those deals. The bed was over 3000.00 and we got a mess now. It's been a nightmare. read more

UPDATE: I felt vindicated coz I contacted my credit card company when I got home and filed a complaint & a dispute claim for the wrongful charge. So in the end, they were unable to get my money. HAHA! This is absolutely one of the upmost worse conned 2 hour experience of my life that I've wasted. If there were negative 5 stars, I would have given that. But I vowed that I will never shop at any Ashley Furniture ever again. The sales guy "Jeff" aka Robert Le Cates who was only interested in the sales. His expression shoalready sour that originally I picked 3 items and it turns to only 1 because of shitty inventory and I wasn't going to wait a month for something to be in stock. Then the 2nd item he tried to charge me $70 more for the same item I found on their website. When he was caught, he said it'll give me the lower price. But he said it'll ship directly from UPS so I started to question how can it be shipped unless it's in a box not built! He lied and then said it'll be assembled. I pushed some more, then he changed his answer to say the item will NOT assembled! I should have just said forget about it. But I felt bad and wanted him to make a sale and then he fucks to the rug. He must be a confused idiot if you can't see the rug I wanted isn't the rug on the tag with that slew number. Each tag has even a PHOTO of the rug!! The icing of this idiocy is that the arrogant sales manager read more

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I was just browsing and Amanda was super helpful. She showed us different varieties of couches we were looking for. We weren't buying today but she told us what we'd be paying. So nice and so helpful. I really appreciate her customer service! read more

so far it's a no-go on my review of Ashley I picked a delivery date for a recliner. They tried to deliver a day earlier and I wasn't at home. I am now in negotiations about a new delivery date, but each time I call it takes forever to get through, and they have the worst ads and wait music that you have to listen to in order to talk to someone. I'll let you all know once I get delivery, if I'll get delivery at all... read more

It's been 4 days that I am trying to get someone to answer me regarding my Matters warranty I have spent over 4 hours on the phone and nothing came out of it... Would not recommend Ashley to anyone... read more

Danny Nguyen is your Sales guy for all your furniture needs! Absolutely an asset to Ashley Furniture. No salesman pressure at all. He's more like an uncle trying to get you the best price. read more

I honestly don't know how to begin about the poor poor customer service here. I have been in several times looking at sofas and was back on more to try my 2 favorite options. Everytime the sales person who assigned themself to me has been extremely pushy which is not my style. I love to look around and be checked up on occasionally not crowded. Tonight was the last straw, ready to buy I asked a man who was on a computer looking at Yelp ironically, one question. I was extremely polite and asked permission to ask a question, he did not respond I figured I spoke to softly so I asked again. His name was Lance and he simply was annoyed that I bothered him. He even raised his arms around mouthing angrily looking at the employee Danny who followed my husband and me around. I am extremely upset and to be honest offended and this store has officially lost my business and the saddest part is I've been saving up and had enough to purchase a whole set cash. Good luck staying in business because with the crowded stalking or extreme rudness you'll be out of luck soon. read more

Manny was supper helpful and answered all my questions. He was very well educated. Great costumer service will definitely be coming again because of him read more

When you're purchasing, they are the nicest people ever. When you're having a trouble, forget it. No one is willing to help. I purchased the protection for the dining room and the living room and it took me around 11 months for someone to help me replacing a defective chair. Came to the store back and the gentleman in the customer service told me that I have a manufacturer warranty and that I don't have to go through the protection company, so I called the customer service number and waited on hold for at least 35 minutes. Some rude lady answered and told me that she can't help me because I didn't file the claim right the way, I was like are you kidding me????? Still trying to replace the cheap made chairs after a year of dealing with this no read more

Ashley Store - Even when you're trying to contact the corporate you get this response!!! Way to go Ashley!!! - Furniture Stores Near Me - Santa Ana, California

maria was so sweet! If you need anything at the main place location she's your go to. She was genuine and really cared about our needs. She was very helpful and told us all about their in store deals. read more

5 stars for the sales manager Brian H who was on the floor with his team on 10/3/21. He took great care of us when purchasing our couches and dinning room set. The entire time he was patient not only with us but with an employee who was on his first day and was helping us. Brian made sure to double and triple check our order to ensure we had what we wanted. We left feeling content we had gone to this location after debating between this one and the Long Beach location. If you stop by ask for Brian, you won't be disappointed. I hope Ashley Furniture is compensating him well because you don't find many sales managers as genuine and people friendly as Brian. read more

This time last year we purchased bedroom furniture from the Santa Ana, CA store. We were sold the extended warranty and a bill of goods! Recently, two of our drawers are having trouble opening and closing. Today I called to have an appointment set up for repair. The Extended Warranty people informed me the warranty only covers accidental damage to the finish on the wood such as scratches, burns bubbles in the finish. Workmanship on the actual working parts that might fail are not covered. Part two of this review is that...not once but twice... I waited in excess of 10 minutes on hold and then was disconnected...phone numbers given... lead to the exact same recording and options so you can get right back in to the same queue. To say it was frustrating is beyond true! I am completely shocked that a service plan does not include the working part and beyond that that I was talked unto a service plan by being lied to. I was told it covered everything! Bull *%#]! read more

Ashley Store - My new hang out! - Furniture Stores Near Me - Santa Ana, California

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My great mattress hunt of 2019 found its final stop here. Prior to choosing Ashely, I searched countless department stores, manufacturer websites and stores, mom and pop mattress boutiques, and weighed the pros and cons of so many Tempur Pedic and Sleep Number mattresses, pricing, discounts, sales, and financing options. This store was so unexpected because I knew my dream couch was here; little did I know they would have not only my couch but my dream mattress with the best deal! Right from the start, I felt seen and heard as a client. Jose, the floor manager sought us out immediately and asked how he can help us today. Its a pet peeve of mine when stores don't acknowledge you because of the chance that you may not want to buy anything. This was so different. Upon listening to what we needed, he made sure one of his best sales associates can help us. His sales guy did not disappoint! Aryan Ashrati, the sales associate, helped us throughout the entire process. He was 20 pounds of pure energy in a 10 pound bag! After searching for so long, I felt so exhausted and usually the paperwork is onerous but his energy kept the process so much more enjoyable! I walked out excited for the mattress and couch we selected, pleased with the discounts offered, and grateful for the satisfactory client experience. read more

Very happy with my home decor purchase today at Ashley's! What is even more impressive is that Brian H. and Puya helped me wrap my entire purchase, going above and beyond their duties to help me out. read more

Fred is the man! He got us a great dining room table set and delivery for a great deal. We were in and out in less than an hour. We came in not knowing we were getting anything and walking out with a great new dining room set. I thought we were going to be sold to the whole time but instead he was incredibly helpful and showed us the best product for the best price. He also was hilarious and made the time in the store a complete joy! How often can you say that about a trip to the furniture store!?! We will be back and buy from Fred and Ashley Furniture again because of the quick and easy transaction. I will be referring all of my friend so go straight to him! If his boss is reading this, give him a raise because he literally made my night AND got our place furnished! read more

Don't get fooled double check your deliveries my order got screwed up and when I called customer service I am being told to provide photos of the furniture labels so I can have them pick up the couch. Why isn't their delivery being careful on what is dropped off to people's homes! Calling to have this resolved is like calling the government. They take forever adding the excuse covid . This is BS. read more

The one and only star is for the service Edgar provided me in person when he sold me a kitchen table. Other than that, Ashley's furniture is an over priced, under qualified, incompetent excuse of a company. I gave them three chances and each one they failed miserably. You would think that for the prices you're paying here that they would at least compensate you with competent customer service and reasonable delivery dates. I tried to purchase a dining set from here years ago and I should have written a review then. They failed to provide the delivery and set up when it was originally scheduled and once again they've done the same thing to me today. You'd think I would learn but hey I like to give people a chance. Well I've run out of chances with this damn company, every single store is the same. I bought a kitchen table set and they even price matched it to another site which I was happy about, I mean I still spent over $500 which ended up being not worth it. We set up the date I handed over my card and I went home happy as a clam. They set up my delivery date for what was supposed to be tomorrow. Told me to anticipate the confirmation calls and delivery calls and that was that. Everything was going as planned until I got an alarming phone call from a Stephanie that stated my delivery will HAVE to be delayed. Not by a day or two but instead by 3 WEEKS. They gave me less than a 24 hr. notice and mind you we had been speaking on the phone to confirm all sorts of stuff all week long. Why not let me know sooner? Oh that's right! This company is a joke. To add insult to injury, I called the store to cancel my entire order, (since why the hell would I wait 3 weeks for an overpriced table when I can go to Ikea and get one today which is what I will be doing), when I spoke with Rae at the store she said she couldn't cancel my order over the phone. I asked her to speak to a manager and this unnamed manager instructed her to tell me "it's company policy due to fraud". FIRST OF ALL, I'm cancelling an order not making one. SECOND OF ALL, I was able to confirm not only my name, address, card number AND order number to provide validation and that this is not fraud (go ahead and just guess what happened at this point lol) they STILL said no that I would have to drive there to cancel my order that hadn't even been shipped yet. So instead of wasting any more of my time I called Chase and set a dispute of charges since clearly they can't even complete a remedial task such as cancelling an order. DONT WASTE YOUR TIME, MONEY OR BREATH HERE read more