The store was clean and staff was available if we needed them. Selection was a bit thin.read more

Good enough variety of products for you to visit. It's always super crowded and at least it's…read morecomfortable to shop since March 2020 since people have to wait online before going inside. It's best to go and get what you need and get out. It may help the line move quicker. It's a fun place to visit limited in the newer edition of shoes. You get a good deal or fair enough discount off shoes. I wear a special or width shoes and so it rather limited for me. For mostly people, they will be able to find something nice. If you can wait out the line before getting to the front door, it's worth the wait. Good to go earlier in the day or much later in the day if possible. Everyone seems to like this store. The line for paying for items seems longer than the number of people roaming around the store. Check out my other reviews and hit the thumbs up button if I hit a few suggestions on this review and my other reviews. Swipe left to see my other reviews and pictures.

Going, Going, Gone! is a great place to go when you are looking for deals on sporty / active…read moreclothing, gear and shoes. Having said that they are often understaffed during both peak hours and busy days. On my latest visit they had only 2 people at the registers and it took almost an hour of waiting in line to check out. I hear it's often like this and they really aren't trying to fix the situation. We had a lot of great deals and came from the city. We otherwise would have left.

Updating my review: a security tag was left on one of my items. I don't live nearby so this is a…read morehuge inconvenience. Now that I shop at tj max more, the discounts are better or the same at tj max. They don't have a huge winter coat selection. I think most of the discounts can be found online or at other discounts retailers so I wouldn't drive out of my way. Worth the stop if you are in the area.

Under Armour has gotten really popular over the years and a lot of the teams have been still loving…read moreit very much and also men. It looks like they have diversified their flip-flops as well as started a whole line of sneakers and it's not just 3/4 zips or T-shirts for a workout. It looks like they have really Increased their base of variety of items for their brand as well as bags and toiletry items and lightweight foldable backpacks, for example. I think any company that can keep up with the times in the needs of the consumers and create items that work for people in a practical way, and not be overpriced and always do very well.

best experience this tall gentleman that I didn't get his name but he was super nice and helpful he…read moresaid hello and welcome us to the store he helped us find what we needed and just a good person the cash register was super helpful she was nice to us and everything great give both of them a raise they was so helpful

Always LOVE making the 30 minute trip to this location! It's clean, has a wide variety of options,…read moreand the opportunity to try on for proper fit as well! And the staff is always AMAZING!! So courteous, kind, and respectful! Jimmy Kline

I purchased a hoodie as a Christmas present and the receipt got lost. Even though it clearly states…read moreat the counter that your order number could be looked up i was told their system isn't capable of doing so. I didnt want an exchange or in store credit. I shopped here multiple times, but not anymore

I want to give the HIGHEST praise to Takeyah from adidas customer service--her compassion,…read moreprofessionalism, and problem-solving skills turned a deeply frustrating situation into a moment of real gratitude. While I had an extremely disappointing experience at the Aurora adidas store, where team members Josh and Selma showed little interest in helping me resolve a serious issue (including failing to offer contact info for a district manager and dismissing my concerns about a missing item), Takeyah stood out as a shining example of what customer service SHOULD look like. From the moment she answered the phone, Takeyah was warm, attentive, and genuinely invested in helping me--even though the issue didn't stem from her store. She listened with care, didn't pass judgment, and immediately assured me she would escalate the matter to the appropriate team. And she followed through. She didn't know who I was. She didn't know I'd be writing this review. She was simply doing what she believed was right. That's the kind of integrity and heart that deserves recognition, promotion, and praise. Employees like Takeyah should not go unnoticed. She represents the adidas brand beautifully--not just when someone is watching, but especially when no one is. I sincerely hope adidas uses this as a training opportunity. Josh and Selma from the Aurora store could learn a lot from Takeyah's approach. No customer should be made to feel dismissed or stranded--especially after driving hours and spending their hard-earned money. Thank you again, Takeyah. You made a lasting impact on me and my husband, and we are sincerely grateful for your help. --Eraina Nicholson

I purchased a pair of women running shoes online and had them delivered to the Outlet store in…read moreAurora, IL, as the first pair was listed as delivered at my front door, but it was never delivered. I checked my camera. When the shoes were delivered at the Outlet, I picked them up and tried them on in-store. They did not fit, so I stood in line to return them and was told I could not. I had to start the return process online. I stepped out of line and went outside to call Customer Service, who stated not all locations have the ability to start the return process. She had to issue a label, then I had to box the box of shoes and take it to a Federal Express store. She also reminded me it could take 21 days to complete the process and receive a refund. Addias you have to do better! To not allow a customer to return the shoes immediately, and then purchase a box and take it to a Federal Express location is unacceptable. I will never shop at Addias store again, nor will I recommend it to anyone because customer satisfaction is not in your policy. Very disappointing.

horrible service. I called ahead and confirmed they sell the product i was looking to purchase…read more BUT, when I was in the store they wouldn't sell the $14 item unless i bought a $ 125 clothing item with it. Made no sense, very unprofessional.

I went in to see if they had any cubs jerseys and the lady responded to me rude asf. Terrible.read more

This mall has so many stores and this is just one of them. The store was clean and easy to walk…read morethrough. Help was available.