I had a great experience at this dental office. The entire staff was friendly, welcoming, and…read moreprofessional from the moment I walked in. The dentist took the time to explain everything clearly and made sure I was comfortable throughout my visit. The office was clean, organized, and the level of care I received was excellent. I truly appreciate how kind and attentive everyone was. I highly recommend this office to anyone looking for a dentist who genuinely cares about their patients.

Good: Hygenists Bad: Everything else! Corporate dentistry…read moreisn't about patients. Avoid this chain. I've had multiple appointments canceled without notice or a call. They are hard to get on the phone also. When I show up after taking time off from work, all they do is reschedule. I called corporate in December, after the 2nd time it happened. They said they'd have someone call me. I finally got a call from the office manager in late February after calling corporate and the location again. When I called to schedule a new appointment (this is still from what I was supposed to have done in November), I was told that I'd have to have a totally different service since I hadn't been seen in 6 months. Um, it was 6 months because they kept canceling.

I am satisfied with the dental work I received. However,…read moreDouble check your insurance coverage before your 1st visit. By mentioning you have insurance you will miss out on their $29 or $49 package for exam and x-rays. I have said no to insurance I would have save $80.00.

Dr Lauderdale apparently won't repair a denture tooth without a complete new patient exam including…read morex-rays. No value to the patient only more expense and in this case they could do the emergency tooth repair in a couple minutes but because of the exam needed they wouldn't be able to get a time until Monday leaving several days with a damaged denture. Didn't have this issue with aspen denture in Enterprise Alabama where the service was much better and the care team more compassionate. The receptionist wouldn't even ask the doctor if she would make an exception. Nobody should use this location. Go somewhere they care about you being a person. Update because of aspen dental reply. 1. Tooth popped out due to denture being dropped as was stated to the receptionist. 2. This location is the first location Aspen Dental location that required a new patient exam for a denture repair. I stand by my review and that the "need" for an exam is only to inflate patient cost, and look for more services to charge for rather than performing the service needed. IMAGINE going to a doctor for the flu and being told you need to have your annual check up first come back in three days when we have time for that and then we can see about solving the flu issue. Give me a break. This doctor and this location is a disgrace.

This place scams you out of money. They tell you it will be one price, and then they hit you with…read morea bill for more money. I would not recommend this place to anyone.

After reviewing Aspen's reviews on Google I was skeptical about if I made the right choice to…read morechoose them for my dental needs but I'm happy I didn't let those reviews ruin the experience I had. People complained about the wait but the wait wasn't bad at all, it went exceptionally fast compared to going to a regular doctor appointment. People complained that they felt like a product going down an assembly line and I didn't feel that way at all. There's different rooms and areas for different reasons, just like a doctor office. People complained that they were pushing them for different products but all they did was inform me on different options they had for different budgets. I also saw people complaining about they got charged a bill after but they inform you that upfront that if your dental insurance doesn't cover all the costs then you are responsible for that and that's the same as anywhere else, if you ask me. The whole staff was super helpful and friendly. I have anxiety when it comes to dentists but they made me relaxed and calm the whole time. I had my whole top pulled and dentures put in within 30 minutes and the pain after wasn't bad at all. People complained about all they give us antibiotics and ibuprofen but they work well enough to me to manage my pain so I don't see an issue with that at all. Overall Aspen gave me the best experience I could've ever expected and I'm so happy I did t let those negative reviews keep me from going. I'd recommend them to anyone.

I would go to a dentist out of network just to avoid this place. I got an exam here because I knew…read moreI needed a deep cleaning (been years since my last cleaning).... First off, I've never been to a dentist that didn't do an exam and cleaning same day, well they don't, they did the exam and then scheduled a "deep cleaning" for a future date.... Second, they couldn't get my blood pressure right but I can confidently tell you it's because they didnt have me sitting correctly to take blood pressure, I wasn't comfortable. Third, they roped me into opening a care credit card because they said after insurance the cleaning was still going to cost me $1800. Well I had the discernment to sit and think before having the deep cleaning that would have cost me $1800 and canceled before the appointment because my insurance covers 100% of preventative and restorative services with a $25 copay. Went to Pine Mountain Family Dentistry and paid my $25 copay and got my DEEP CLEANING that my insurance COVERED 100%. They also didn't take my blood pressure before doing the cleaning, and now that I think of it no dentist has except for my root canal and my wisdom teeth removal so i dont know that was weird too. So i dont know WTF they were charging me but I'm glad my intuition kicked in because I was going to schedule my husband too and they probably were going to do the same thing to him. Would have gotten $3200 out of us, on top of what they would have gotten from our insurance.

They are amazing!!! They was honest about how serious my…read moreissue was. Got me in ASAP working with my work schedule. The receptionest done everything she possibly could to get both my medicals insurance working for me that would keep me from paying as much out of pocket. Amazing job on cleaning my sensitive teeth & gums today. Gave me tips & the correct toothpaste i should be useing to do a bitter job at keeping my teeth & gums healthy. ​

I really wish I had read these reviews before I went. I went in for a simple dental cleaning. I…read morehadn't had a chance to get a cleaning in 2 years but I normally go every 6 months. When I booked I made it clear that I wanted a cleaning since I was about to lose my dental insurance due to my husband's death last week. After an exam and at least a dozen X-rays later I was given a quote of over $3,000 worth of work they wanted to do. After expressing that I just wanted a cleaning I was told I could come back 2 hours later for a cleaning. In my 52 years I have never been examined by the dentist first then told to come back later for a cleaning. After checking out I was charged $200 for a "deep cleaning." I will not be back to Aspen dental. I feel like I was taken advantage of. I have never had to pay that much for a dental cleaning with insurance before. The only positive thing was that the hygienist was good. Too bad the rest of my visit wasn't.

The People At This Place Are Very Mean And They Do Not Like Dark Skinned Black People To, And They…read moreCharged Me Over 1,200.00 Dollars For Nothing To, The People Saw My Teeth And Did Some Work On Them And They Said That The Work On My Teeth Will Be 200.00 Dollars And They Lied About That To, it was over all 1,200.00 Dollars, And When I Called To Find Out Why Is It Much, And They Called Me The N Word Instead, I Will Not Be Going Back To This Place Ever Again, And The People At This Aspen Dental Are Racist To Dark Skinned Black People To.

Regardless of what people on this app say I don't agree letting anyone under 18 to give reviews…read more Anyway something I said on Google Maps: I have come to this dental office to fix my entire mouth what I thought was unrepairable. Instead all of my teeth were restored with fillings and my cavities were removed and replaced by crowns and a cracked tooth taken out. Tho I was awake for every appointment I was very comfortable of course besides the cracked tooth removal. Regardless this building has excellent doctors and staff that assist them. Strongly recommend everyone try to get the best quality help possible if you have problems like I had these people are more than capable of helping.

The doctor is great, but the office staff is not kind and difficult to work with. They delay doing…read morewhat's best for rather than getting the work done for the patient. My dad is a senior with memory issues. They knew that and still placed him in appointments they knew weren't good for him, but fit "the office schedules." His dentures never fit right. We asked for a refund based on the guarantee, we are still waiting. That's $2200 for a service they didn't fulfill. The Newnan office doesn't answer your call, after leaving three voicemails without a return call, I just had to sit in the waiting room until someone would talk to me. I'm still waiting on a refund your time and find a better dental office staff.

I wanted to give praise to the dentists, and office manager Ms. Sumaya. Both dentists were…read moreprofessional and knowledgeable. They took care of my dental needs one issue at a time. I love their customer service and patient care service. I feel that I received top notch care to the fullest every time I had dental work done. The hygienist was just as amazing and made sure I understood the plan of care as I was being treated by her. Her customer service was exceptional as well. I want to really highlight the office manager Ms. Sumaya because she is the face of the company. I strive on exceptional customer service from the front office, prior to even seeing the providers. She was the first one I met and it has always been a pleasure. She is sweet, caring and sincere. Before leaving, I was never confused about the billing process and charges. Each time I go, I look forward to seeing her beautiful smile that's inviting. Coming from Alaska, I ran across rude customer service in Macon and wasn't used to being treated less in a professional aspect but at the Macon office, you are sure to be treated with respect and get the best care from the providers. I really wish I had remembered the providers names, including the hygienist. Thank you, Team

I t has been a few months since I swore I would never enter this establishment again. I needed a…read morenew set of dentures the bottom has implants. It took them 6 months and they have never fit. The girl at the desk slipped me a paper I needed to sign, and it said I had received my dentures!! I definitely had not!! $7,000.00 later, I am suffering with dentures that don't fit! They can't make dentures for implants!!! I'm so sorry I gave them a chance!!

The high rating is due to getting an appointment the next day and the excellent customer services I…read morereceived from everyone I met. That's from the front of the house with Shambreka, who was very nice. I spent most of my time with Donna, who took my x-rays and checked on me to let me know when the hygienist would be in. Donna was very personable, sweet and kind. Brittany, the hygienist, gentle spirit was calming. The calmness continued with Dr. Jindu who chuckle at one of my comments. Carrie wrapped my visit up with a smile. What stood out the most was their willingness to help a walk-in whose son needed immediately attention to removed something stuck between his teeth. So far so good. SS.

I have been to many dentist in my life time! But this male Dr at Aspin Dental, is the…read more Ruffest and most painful dentist I have everrr been to! Plus they jacked me with the cost! I will never go back to them!!

Because of the unprofessional receptionists I had the worst experience in a dental office of my…read morelife and wasn't able to be seen even after giving them a copy of my insurance card (BC'BS) yesterday, the day before my appointment. I felt harrassed like I wasn't welcomed there so don't waste your time if youre looking for professionalism cuz its not at Aspen Dental in Oxford Alabama which is probably why the company is a part of so many lawsuits.

They advertised as periodontists. They took months working in my teeth including charging me $900…read morein the end for antibiotic. They told me I had refused to be treated earlier. That was a lie. I only refused to have some residue from permanent retainers removed. Then they told me about a periodontist down the street. They don't take my insurance.

I went with a very painful bad tooth. They really took care of me. Treated me with a sense of…read moreurgency. Friendly each time I had an appointment. Definitely will recommend and use them again for any dental needs.

Way out there with there prices. Can't afford them. Staff was nice but but again 80000 dollars for…read moredentures top and bottom is to the moon .