Very professional and polite on the phone and especially in-person. I felt very comfortable w/…read moretheir technician being in my home and that he paid close attention to detail. I highly recommend ABC Appliance Repair.

I requested someone to come out to check my washing machine. After checking it, Ali called and…read morespoke to someone in another language, proceeded to tell me it would be $175 for the part that he could get in 3 days, and said the labor charge would be $275 and he'd be done in 30 minutes. When I said I wanted to check elsewhere to get a 2nd opinion, he tried to charge me tax on the $125 diagnostic fee which I refused. I asked him to send me a receipt for my $125 payment, which he didn't do, and refused to tell me the name of the part that he claimed needed replacing.

I had a good experience with this company. I needed my fridge fixed. I made an appointment easily…read more They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable. I had a good experience with this company. I needed my fridge fixed. I made an appointment easily. They came out and gave me an evaluation but needed to order the part we needed to fix the problem. The part came in a day later than expected but they communicated promptly. They scheduled to come out as soon as they had the part and service was quick and the problem was fixed. I love that they text to let you know they're on their way, along with a picture of the tech. The tech was professional and polite. I will definitely use them again if needed. Oh and the prices were very reasonable.

STAY AWAY FROM THIS COMPANY!!!!! If I could give negative stars I would. I have a dryer that does…read morefour way venting. I needed it switched from rear to side venting. When I called they said they could definitely do that and scheduled me. The person they sent was AWFUL!!! He had no idea what he was doing, pretended like he did until he got the whole dryer taken apart and then said "oh you can't side vent this because there's not a hole here" when there is a knock out clearly marked and it says it in the manual that you can do it. Then he tried to charge me $79 for not knowing what he was doing. When I refused he got very aggressive and more rude. He called me stupid and threatened me when he left, repeatedly saying he "would see me soon". As a women it was TERRIFYING. Im really glad my husband was here but I would be so scared if he was in the house with a woman by himself. Frankly, call literally ANYONE ELSE before you call these horrible people. Also, in case they try to say the dryer isn't four way venting the model is GTD58EBPVDG It literally says it in the manual.

Great owner and staff. Very fairly priced and very pleasant to deal with. Will never try to sell…read moreyou something you don't need.

Awful experience. We had a leaking freezer. The tech attempted to provide a heads up that he would…read morebe arriving. However, I was in a meeting with a client and could not get to my phone. When I called back only 10 minutes later, I was told that he could no longer do the work and that it was company policy. I spoke to the office who told me that a supervisor would call me back which never happened. Customer service is severely lacking and I strongly recommend looking elsewhere!

This is one of the most fair, honest and prompt businesses I have worked with over the years. A…read morecustomer focused approach that enables you to know that your best interest in mind. Highly recommend.

They stand behind their work and honor their warranties. We had a recurring problem and Ron the…read moretechnician came back and fixed every thing ok!

I had originally posted a one-star review based on my experience with how CLT Appliance determined…read morethe pricing for my recent service and how that pricing was communicated to me. After posting my review, the manager took the time to personally call me and send an Email providing a detailed explanation addressing the reason for the significant price increase. Because of the way CLT Appliance handled my concerns, I want to update my previous review. My original concern was regarding the pricing of a repair and the inconsistent explanations I received about why the cost had increased significantly compared with my previous repair and a recent quote from the company. I want to be clear that my concern was not with the technician. He was professional, courteous, arrived on time, and completed the repair well. After reviewing my feedback, the manager from CLT Appliance reached out to discuss my concerns. I appreciate that the company took the time to listen and address the situation rather than dismissing my feedback. I also appreciated that my initial conversation with the manager's assistant was escalated and handled promptly. The manager reviewed my concerns, provided additional clarification regarding the pricing, acknowledged my frustration, and worked with me to resolve the issue. CLT Appliance ultimately refunded the $125 difference that was the source of my concern. I appreciate a company that is willing to listen to customers, take accountability, and make things right. While my initial experience left me frustrated, the way CLT Appliance responded afterward demonstrated a commitment to customer satisfaction. I also want to again recognize the technician who performed the repair. He was professional and did excellent work. Thank you to CLT Appliance for taking my feedback seriously, following up, and resolving my concerns.

Service tech arrived quickly and was very quick to diagnose. Needed a part (control board, isn't…read more that always the case?) Tech returned two days later, fixed washer quickly. As far as value, it cost $400 to fix, a brand new washer, exact model was first sake at Lowe's for $480. So hard to say if it was worth cost. Which the current washer is under 2 years old.

Great quick service. Really enjoyed my tech explaining everything to me and being able to work…read morewhile they were there.

Fixed my microwave the same day I called and at a great price. Also very friendly. Recommended!read more

EXPERT APPLIANCE REPAIR is a local, family-owned business. My refrigerator needed immediate…read moreservice, their repairperson, Vasiliy was out to my home within two hours of my call to him. He is a resolute, incredibly talented individual. He diagnosed the problem with my refrigerator within minutes and temporarily kept it operational while a new part was ordered. He returned in a few days and completed the repair. He saved me from having to throw out all the food in my refrigerator for which I was incredibly grateful. I would recommend him to anyone who needs service. Phone: 704-292-8429 www.expertapp;iance.com

The call screener was very professional and made me feel like a valued customer. She gave me an…read moreaccurate estimate about when Vasiliy would be arriving. He knew exactly how to repair our refrigerator. His work was quick and efficient, and he was very willing to share with us what needs to be done in the future to keep the fridge running smoothly. It was a surprise that after all Vasiliy's work, the bill was more than reasonable. I will be recommending Expert Appliance Service to all my friends.