Professionalism, technical expertise, clear communication, trust, friendliness, courtesy, and…read moreempathy are all hallmarks of excellent customer service. Karen and her team display all these attributes. I felt respected as soon as I walked through the door of this shop, and my (many) questions were promptly answered throughout the process of securing new eyeglass lenses. I highly recommend VIP Eyes for your eyewear/eyeglass needs.

Purchased my second pair of glasses here a few days ago. The owner of the business was there to…read morehelp me out this time around! He was so kind and helpful. The value of my glasses, their glasses, and the quality they offer in the different lenses choices is such a blessing! Every time I come here, people are always so kind!

My glasses entirely broke, unwearable, during a vacation in the area…read more Half blind without my glasses, I got a ride to Associated. They were able to switch the lenses into a pair of sunglasses I still had, that were luckily an identical frame. They also helped make sure I had sunglass clip-ons to use until I could get a replacement. The place was clean, well staffed, and they provided absolutely fantastic customer service. Highly recommend for any vision needs.

Previously reviewed my Jun 2025 eye exam experience at Associated Eye Care. Today I visited their…read moreoptical shop with my script, and it was an equally great experience. I was directed to a large selection of frames to start picking on my own. But then Tami joined me & added a few more frames for consideration. With her optics & shop inventory knowledge, I chose two new pairs. Couple days later, I brought in a damaged pair and Tami was fixed them same day.

I am giving Family Eye Care a Five Star Rating! I have been…read morea customer for 3 years now and always look forward to my appointment. Dr Kandra is so nice and knowledgeable.. she listens carefully to my concerns and always has a plan laid out for me. Scott and Jonathan are great too! They make me feel so special when I come in and are helpful with insurance concerns as well as helping me find new glasses! Ohhh and the glasses!! Can I say the best selection ever!!!! I love being able to reach out and having a person to talk with about my glasses and when I say on mine.. yes, I did‍ I had a new pair in no time!! 5 all the way!

Family Eye Care is a great place for your optometry needs. Since the Connell's retirement, Juliann…read moreKandra has taken over the practice, and she is such a gem. She is incredibly nice and makes you feel comfortable about getting your eyes checked. My four stars are solely directed towards her and her work. If I were to rate my overall experience, I would probably give it three stars. The woman who takes you for pretest before your examination, I forget her name, is slightly rude. For instance, when doing the pressure test, I have a really hard time keeping my eyes open to get an accurate reading. When I went today, she had to retake the test numerous times and I could hear her heavy breathing and annoyance each time, which didn't help an already stressful situation. When she asked me questions, it felt rushed and like her mind was elsewhere. It just made for a stressful experience. Lastly, when ordering contacts or trying to schedule an appointment, it can be a challenge to reach them, and even after leaving a voicemail, sometimes you don't get a call back. Overall, the service of Juliann trumps the lack of customer service from the other workers, which is why I rate it four stars. If they could fix some of the those bumps, Family Eye Care could be really, really great in all aspects.

I have very, very bad eyes. I started going to this practice upon a referral from my sister, then…read moremoved away, and started up again when we returned in 2015. I really like Dr. Roush - he is thorough, uses English to explain what he is doing, listens to me about what I'm experiencing, and is efficient. He diagnosed a bad retina and sent me to Maine Eye, that afternoon I had emergency retina surgery so I'm very appreciative! Recently, we dealt together with weird stuff that turned out to be another retina issue that required more work. I recently referred Wayne to go there - he's fussy and has not had good luck with the practice he was going to. I confess to being rather nervous - but he sent me a text after the appointment and said "love him". So all is well! Wayne is now in a daily contact lens that allows him to NOT wear (or lose all over the house) his reading glasses. Yay, Dr. Roush!

Dr. Roush is highly competent and an expert in dry eye disorder. He has a refined protocol for…read morediagnosing and effectively treating a very difficult condition and I am grateful that I found him. The staff is accommodating and the IPL laser tech/aesthetician is exceptional in her skill and bedside manner. I completed the protocol about a year ago and my condition is 100% improved. I highly recommend Dr. Roush and the team for your eye care!

The staff is friendly, efficient and helpful. My appointments have always been on time, my…read moreprescription have been accurate and they do a good job fitting my glasses

Both pairs of eye glasses I got here had an issue. One pair was unacceptable as the Rx was done so…read morebadly that it left me with blurry sight. Not enough staff to get timely help. Ended up going to the Freeport Maine location to get things fixed.

Another great "annual" visit. I love that a follow up is every two years! Promptly seen on time…read moreand eye exam was thorough. Staff were welcoming. Had a pair of old sunglasses fit to my head, and now I'm looking forward to wearing them. Dr. Liam has an ebullient personality and I've enjoyed each visit.

My wife and I have been to Casco Bay Eyecare in Scarborough for eye exams a few times now and we…read morehave had good experiences. The office is clean and easy to find and park. The wait time has been minimal (if at all because the providers seem to run on time) and Dr. Liem is super nice, knowledgeable and a good listener making sure my questions are answered. Front desk staff and other support overall are professional and friendly. Our only complaint would be we wish they had even more glasses frames, particularly sunglasses to chose from in-house. I ended up getting mine at the slightly larger Portland location in the old port- something to keep in mind that each location may have a few different options to check out if you don't see what you want at this one. When ordering glasses it took about what they estimated time wise. The glasses are good quality glass lenses and are a bit more expensive than other spots we have been to over the years. All in all I definitely recommend.

I recently moved to Biddeford and needed a new eye doctor for an annual exam. Maine Optometry was…read moreconveniently located, I parked right on the street outside of the business, and was promptly seen to once I checked in with reception. Everyone was super friendly and the exams were fast, painless and the technology seemed very cutting edge. I was happy with the service and the results and have made a follow up appointment to keep up on my regular eye health. If you're looking for a new optometrist, give this business a shot, I had an excellent experience.

Staff is very nice and helpful. Exams are thorough and they have a good selection of eyewear.read more

Every staff member was amazing, very knowledgeable and capable providers. I love Lauren!read more

For some reason, finding quality eye doctors in the Southern Maine area is a task. Having been to…read moreone eye doctor for about 7 years, I was hesitant to go somewhere new, but I am SO glad I did. I ended up coming across Beacon Eye Care after my dad came here and sang their praises. I scheduled an appointment and from there, it was magic. When I walked into Beacon Eye Care (which literally looks like a house), the woman at the front desk was incredibly nice and the place was pretty empty, which is also something I could appreciate. I was then welcomed by Dr. Lauren Boutet, who was such a gem of an eye doctor. I talked to her about some eye irritation I had been having and how my other eye doctor kind of dismissed it as dry eyes. Lauren took the time to figure out exactly what was going on and it turns out, I have an intolerance to some contact solutions! Ever since she diagnosed this issue, my eyes haven't been irritated and they are feeling great. She also went through my eye exam and she was incredibly patient and really put me at ease. I honestly HIGHLY recommend Beacon Eye Care and definitely will be a faithful patient of theirs.