Went to the store to add my fiance to my plan and store had 5 ATT employees of which 3 were helping one customer, the other taking inventory and other helping an irate customer. Meanwhile there were only 2 customers waiting to be helped including us. After walking in store, none of the reps greeted us, and after spending 15 minutes looking at the phones, no one came over to help, and when we approached the counter, they asked for us to go to the kiosk by the entrance to sign in to be called from their list. We signed in and waited for another 10 minutes and nothing changed and we left. Very disappointing service and felt they were snobby towards the customers. read more

Like one review said, I wish Yelp has negative star.... I am here, in the store, writing this review now. It's been 30 minutes since I'm here, and I'm still not getting served. That speaks for everything. Oh, and let's see how long I can type this review, then you'll know how many additional minutes I wait. I even have time to correct my typos.... So, there are only three representatives in the store when we came in. Each one is busy selling and comparing different phones to customers. Not that it's wrong, but if your sales rep are also in charge of selling, which takes longer time, you want to take that into consideration when arranging man power. The lady who checked us in are not doing anything else (besides wandering around), and the manager is not doing anything, either (besides telling us that we need to just "wait for couple more minutes....) I'm kind of out of words.... And it's another 10 minutes passed. I don't know if we should leave (since we already wasted precious 40 minutes on a Friday night) or stay (since we ALREADY wasted 40 minutes and I don't want to come another day and do this all over again.....) Ok, after 45 minutes of wait, the manager finally thinks that he should come over and take care of us..... read more

There is a bald guy whose service is so bad, he doesn't even listen to what you are talking about and the attitude is so terrible. I don't know how AT&T can hire such kind of staff! read more

I transferred service from T-Mobile, based on their commitment to give me $300 transfer rebate per phone, along with a $200 credit for trading in my old cellphone, total of $500 credit per line. As I was getting spotty service with T-Mobile, I decided to move to AT&T. The family has a total of 5 lines. I got confirmation from AT&T sales representative that the $300 per line credit would be on my bill within 60 days of sign up. As for the $200 trade in credit, the representative told me that I had to take our old phones to an AT&T store and they would give me a gift card. I called the store in Brea to inquire how much time I had before the offer expires. The salesperson told me I had 30 days from receipt of my phone. So on the 14th day, after I got my phone we went into the AT&T store to get our gift cards. The first employee we talked to was not very service oriented. I told him that we were here for the trade in rebate and he said when did we get our new phones. I said about 2 weeks ago and his response was well we missed the window. I explained that I called the store to verify how much time I had and he said that I had the information wrong. We went back and forth and I could tell he was not sympathetic. Finally, I said let me talk to a manager. He went to the back and said she would be out. We waited 10 minutes and no one came. Finally, I asked the sales rep what was taking so long. He said she must be busy. When she finally came out, she said I missed the the window. I told her it was one of her people that gave me the wrong information and now I would be out $1,000, which is not right. She asked me to identify the person, but I did not get a name when I called the store. I told her she is basically telling me to eat the $1,000 that I was promised and she reiterated that I had passed the window period, not helpful at all! By now I had spent the last 20 to 25 minutes at the store with no luck. I was not giving up, as $1,000 is not small change. My next step was to call the Corporate office. The customer service area said they could not help me. By this time, I was so upset that I decided to cancel service. The person on the cancellation line said they should be able to help. They asked to speak to the store manager and told her to honor my trade in, as I was within my promo window! Today was the 14th day, so still within the 2 weeks. It should not be this difficult. People should be service oriented and honor their commitments. The store was willing to lose my business, instead of doing the right thing. VERY DISAPPOINTING! read more

Refused to answer the phone and even hung up on me while I was attempting to see if I left my memory card in my traded phone.

I visited this store over the weekend to port over 3 lines, I was approached by Alma who appeared to be friendly. I advised her that I want to port 3 lines and use my current UNLOCKED phones as soon as I said they she told me it wasn't possible which I knew was a LIE being that I worked in the wireless industry for over 2 years! I immediately left and went to the Seal beach store who took care of exactly what I needed. read more

I'd give this store a 0 if I could! Don't trust everything the reps tell us. Especially NICK! They sold us an upgrade to our lines and told us that a tablet was unlimited data, but turns out it's not unlimited. Buyers beware! read more

If I could give a zero I would. Customer service at this location is terrible. Unwilling to help or resolve issues with my upgrade. Lucky my contract is over and Verizon is across the street. read more

So ridiculous and rude. Waited there for about 4 hours and had everything set up to make an account with them just to say the process would not be able to be completed without paying a 1500 deposit when they had ran the credit and said we were set for 0 down payment about 20 minutes before. Isa was really professional and actually made an effort to help. However the manager was completely unprofessional and rude. Spoke to us over phone and literally yelled and even cussed at me. Name is Alex Madrid. And to end the night the store literally got robbed as we sat there. Avoid at all costs. read more

All I needed from this place was help with my bill. I asked to speech the manager and was told he was on break. I waited about 30 MINUTES for the manager to get back from "break." This location has horrible customer service, I recommend to avoid this location! They are not helpful. read more

They were great to me. Especially Isa. He told us all our options and help me get the best deal I possibly can. Great customer service!

You have to sign in and wait your turn to get service. Even though we're wandering the store looking at the phones and accessories, no one bothered to come up and ask us anything. I went in with my mom so she could get our plan fixed with her Iphone. She bought her Iphone at the Apple store and we had to get our internet and phone plans sorted out. The employee that was helping us seemed friendly but didn't really help us all that much. He gave us new sim cards which later messed up our internet plans since my phone's internet stopped working. W e had to go back to our local AT&T store a couple of days later. In addition, my mom also asked if he could help her with putting on a screen protection cover. He just replied: "I'm not really good at this. You can do it yourself." Really? What kind of customer service is that? The only positive thing about this is that I received a free USB charging cord for my Blackberry from the manager. I asked about it and was about to buy it but he just gave it to me. Now if that one employee just followed his manager's example and actually helped out a customer, then everything would have been gravy. read more

The inside of the store is nice, but that's about it. The salespeople are sneaky and deceptive. They will act nice and then sign you up for plans and features that you never intended to sign up for. What they do at this store potentially qualifies as fraudulent behavior. I suppose they escape from getting in trouble because you can go back and fix it within 30 days once you get the bill and see what they did, but it is a tremendous hassle. read more

Great experience with Demitri today. Over the Top Customer Service.....he was very patience with me and made sure I was Ok before letting me leave the store. He really is great. Thanks again Demitri read more

Worst customer service... Walked in had to find the person you have to check in with, did that and said cone person in front of you be a few minutes. Store was not busy and 2 staff where talking asked to help and said we can only check you in then after maybe 7 min one of them walks over and assist the person whom was in front of me while the other roams the store. Mind you this is 8.25pm and almost time to close. This is why I always try take care of issues on the web and phone. No respect for your time and no customer service. Now 15min wait still no arrive and the checker decides go into the back, maybe take. Break. 8.47pm and still waiting ? read more

If I could, I would rate this store as zero. Customer service 0 You have to sign in and wait... And wait! There were more staff in store than customers.. But waited and waited! You got it? 20 months ago, a sales guy persuaded me to take out insurance on my iPhone, at 6.99 a month. Turns out he added another 3.00 for a mobile ins? When I finally need the insurance after 20 months times $10, yes $200, turns out I have to pay a deductible of $199. A piece of information omitted at the time! So annoyed! Complete waste of money. Do not buy the insurance. Means nothing. Just ripped off! read more

There are more people checking folks in to add to the queue than actually assisting customers. Lame.

Went in to the store just to look at iPhone Xmax and all I can say that the employees are friendly especially the manager Ferdinand De Los Reyes. Ferdinand took his time to explain products and provided comparison with the different iPhone models. All I can say is that this manager is very smart and I must say he knows a great deal and he is very clear with his explanations. I asked a great deal of questions and he didn't once get frustrated or upset. Even my aunt was satisfied with the excellent customer service we received. I would highly recommend anyone who has inquiries, to speak with him as I know he would help. Keep up the great job!!! read more

I didn't really like the service I thought the guy working there was trying to convince me to get more than I needed which was understandable it's his job but I hadn't experienced it at any other att store before. Also his explanation of how our plan would work was not very helpful he confused me even more overall not a good experience. read more

AT&T Digital Life is a joke! We were talked into it when we went in to lower our bill. We are now paying more than before and stuck in a service that is useless. After 6 months we found out our fire & alarm systems are not connected to the police or fire without a city permit! We have been trying all that time to get a discount on our homeowners insurance. NO ONE from AT&T ever told me a permit was required. Nor does it say anywhere on the web site. Permits are not free, they cost 67.00 for 2 years. We have been AT&T customers for over 12 years and this is the straw that broke the camels back!!! They made us feel we were safe and protected. All we have that works is a keypad entry. Thank goodness we didn't need the police or fire in the past 6 months. read more

Came in to inquire about buying a phone. I get told that if I buy a phone, I get another for free. Whoa! That sounds too good to be true, so I ask for details just to make sure there's no catch. No, just do it this month. I come in the next day to buy the two phones. As I'm signing, I ask one last time - this is buy 1 get 1 free, right? NO! I have to buy U-Verse for that promotion. Hahaha Be careful here. Some of the people here are great, but some are either ill trained or shady. You don't know which one you are talking to. read more

Interacted with Sean this morning. Excellent customer service! Answered my 3 questions professionally and knowledgeably. Made suggestions and upgrade options, with no pressure. Walked away satisfied. Will ask for him again, in the future. read more

This place never disappoints. Rafael was very helpful! I called before hand and finally found a representative at this location to assist me with my broken screen / no-insurance / not eligible for an upgrade situation. I ended up leaving with a beautiful iPhone and a peace of mind after working with Rafael. Thanks man! Tell Crystal I say 'hi!' too read more

horrible customer service. the employee who i spoke with was named "bash" and he was extremely rude and entirely unhelpful. very cold experience and i would 100% recommend going SOMEWHERE ELSE for any sort of assistance or help. in awe with how rude he was. read more

I was pleasantly surprised. I needed a phone charger for my phone. Right when I walked in, I was greeted by a friendly staff member who got what I needed and quickly. Yeah I don't know why an iphone charger costs $30. But after I got burned on a $10 generic from amazon, I'll go with this. read more

Worst carrier in the US. I'm trying to get a device I'm paying for to be unlocked and they won't do it. Will never do business with AT&T

STAY AWAY! This place is a joke. We only came back since our last experience was good. Well not today!!!!!! We get there check in wait a couple min then get approached by bash. We decided on a phone in 7min (appointment was at 12:00, looked at phones while we waited) we asked if they had the phone in stock, yes. Great sat down waited he says they didn't have black but white or blue. Ok, decided and then he says ok XR white NO we want the XS so then he said no problem. We have gold and black. He goes in the back but another guy (didn't get his name) comes out and says sorry I had to send bash on lunch, um ok. And he says gold XS NO! BLACK XS because bash said you had the black one. ANOTHER ten min later he comes back and says sorry we don't have ANY in stock. He did look at other AT&T and I asked do I have to wait at that one and he said yes unless I make an appointment like wtf! Waste my time!! All they had to say was we don't have them in stock in the first place and it would have been fine but I wasted 30min of my time for nothing!!!! Fast forward 1hr and 12 min later I have my new phone, THANK YOU La Habra AT&T for holding my phone waited under 5 min for help no appointment and in and out! So if you want to waste your time go to Brea, lesson learned we won't be back! read more

When I asked them to look up notes in my account both the employee and the manager said " they couldn't read all the notes" when I got home and called customer service they stated there were no notes ( regarding another phone call I had made yesterday promising my new service, which didn't happen ). Liars. Then they tried to get me to increase my plan! Bottom line don't go there, they can't be trusted. read more

Worst service from "Cree". Doesn't even register a one star. Rude, unprofessional and not helpful.

This is the worst AT&T store. I came here to buy my iPhoneX and worked with a young Asian guy (can't remember his name) who "sold" us Direct TV as an add on. We tried so many times to cancel by phone it was literally impossible. Every month we would continue to be charged even after being told we had successfully cancelled. When we went into the store to FINALLy resolve the issue we were basically told that unless we specifically remembered THE GUY we worked with they could do nothing. They finally "cancelled" our membership (we shall see in the next month if it still shows up on my bill) but could not get reimbursed for months of a service we had been told by many customer service reps was cancelled. There is absolutely no accountability from this company to back up the MISTAKES of their employees and all you get is the run around. Horrible customer service and I can't feel like i was straight up SCAMMED. Hate to write such a horrible review but I own a small business and I would not be able to sleep at night if I treated my customers this way. read more

What a pleasant experience! After being totally disillusioned many times at the Rowland Heights store I decided to try another store. Sergio greeted us at the door and promptly fixed the billing issue I was having... I have a new AT&T store. read more

If I could rate this location 10 stars i would rate it 1000 stars . Truly exceptional customer service. I was two inches from leaving AT&T but due to the excellent associates that AT&T has both in their stores and on the phone I stayed. The only down side is that I had to buy a new phone cause my old one sucked. So I'm back to an iPhone. Oh while i was at the store I had a great customer service rep her name was Megan must say great person and very knowledgeable about the products that AT&T has to offer. It really felt good that she went out of her way to explain everything in detail and didnt just give me the bear minimum info to get me out of the store. So AT&T all the way :-) truly fantastic experience. read more

Brought some friends in from china to help them get temporary phone service while they are here. Anthony was a great help! He even made it so it would be easy to find the old SIM card when the time comes. Thanks Anthony! read more

Consistently horrible customer service. My son went in to activate his newly upgraded phone. The person who greeted him told him they couldn't activate it at the store. She suggested he should call the activation number. There was no reason he could not have activated the phone at the store with their help and some info from me. Too much work for them so they sent him away. When I called to complain I was given a superficial sorry for the inconvenience and a polite brush off. I would recommend taking ATT Brea's advice and avoid going into that branch. Customer service on the activation line was excellent. He went out of his way to ensure a successful activation. read more

After going to three different stores that refused to give up their note 4s' and couldn't even take the time to check my plan or give me any other options. I headed to Brea! When I got there Larry was very helpful, he went into my account and when he did he realized I had an older plan. With the plan I have I was unable to upgrade without paying more! This was not told to me in the last stores I visited because of the lack of customer service!! Long story short Larry went the extra mile and his manager approved it and he made it happen, now I have my note 4 and the same plan. I could not be happier, the drive was worth it! This store is where EVERYONE should do their business! Ask for Larry, he has the BEST customer service anyone can ask for! read more

Omg I was so amazed with the wonderful service that I received from "Cree" . I had a horrible plan and she tailored my plan into something that fits just for me and saved me 50 bucks. She was also very interactive with my children whom I came in to the store with. Thank you so much Cree. You were so wonderful it was a pleasure to meet you. read more

We started having issues with my wife's samsung 6 and we brought it here to see if they could fix the problem. They swapped out her Sim card and it seemed to work for a little but then had same issues with calling and sending texts. I have the insurance on both phones estabrook but since there was no visible damage they suggested that we take it to one of 2 locations where they can do diagnostics and see. Well we went to the Rowland heights and found d out there was an internal problem with phone and they are switching out phones and transferring all apps pics and contacts. I have been an At&t customer for more than 20 years and they have been great!! read more

So... after hq pcs in my opinion screwed up my phone repair, I came here to buy a new phone. The associate helped me instantly, gave me a great deal on phone, got a new iPad too because it was such a great price, and direct tv is going to be installed on Tuesday. Thanks guys!! Very helpful. read more

I went in to trade my iPhone 4S last week and I was helped by super friendly worker at this store named Crystal, she was very sweet and informative. I live in West Covina but I'll definitely go back to see Crystal and thank her for making my experience with AT&T so easy, quick, and wonderful read more

I've been to several AT&T stores and got the best service at this location from Danny. He was incredibly knowledgable and thorough. He was patient and helped me to maximize on my phone plan all the while saving money too! I've seen other reps at this location but none as great as Danny. So if you need to come to this location for assistance request Danny. He is totally worth the wait! read more