Went there yesterday to check it out, and this will be my Apple Store I'll stop by until Victoria Gardens finishes its renovation. Very nice and clean, it does get packed on Sundays but not as bad as Victoria Gardens. Did the Apple Trade In Earth day promo to treat myself for my birthday with new watch bands, all is well. The staff is really nice; and the Apple specialists are friendly. I even bumped into Kimberly who is temporarily working at brea, she's one of the specialists from Victoria Gardens as many of those employees are temporarily working there due to the other store's renovations scaling down the service. They have interactive displays of accessories that the older stores don't have which is really cool. Location wise it is neighboring chino hills so it doesn't seem really far like Victoria Gardens, just a few minutes more than what I would expect. read more

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Yesterday I was at this store to have a crack on the top of my camera of my iphone fixed. I arrived at about 10:30 a.m. and was working with a support tech person until 11:45 a.m. She was friendly and nice and informed me that my phone would be done and ready for pickup at about 1:40 p.m. PST. Okay, cool. No problem. I had brought my laptop with me to work on a few of my class presentations at a coffee shop/bobo cafe inside the mall while waiting. I'm back at the store and check in literally at 1:40 p.m. -ish, explaining to a different Apple Store rep that I was just picking my phone up if it was ready. That guy who I spoke to instructed me to have my ID and payment ready, which I had both physically on hand. 20 minutes go buy. Nothing. Now 30 minutes, I move to a different table because foreseeing that my phone wouldn't be ready in the next 15-20 minutes, and I had to anticipate doing my online class in the store, I moved and informed one other store rep to which she said I could stay where I was seated and she'd let whoever who was going to help me know I was seated at the corner table of the store where the employee entrance off. Now it's 3:00 p.m., and I'm logged on for my 2-hour online class/training. While attending my online class, the very first girl who I checked in upon arriving this morning, Ash, tapped me on my shoulder and asked if I ever got my phone back, wondering why I was still at the store. I explained my story, and she was the ONLY one who literally took action for me. She even shared that she communicated the issue to management, because she knew and acknowledged that I had been done wrong. THANK YOU, ASH!!!!! I eventually got my phone thanks to Ash. Again, from 10:30 a.m. to 5:00 p.m., that's nearly my whole freaking Saturday, and I was tired, highly irritated, agitated, pissed off, and annoyed. Here is why I give this Apple Store 1 star: 1. With the exception of Ash NO ONE bothered to check in with the girl who was sitting in the same freaking spot in their Apple Store for OVER 3 hours, especially the customer service techs who were assigned at that able. Something really should have clocked. 2. NO ONE bothered to look in the online queue of their iPad and be like, "Oh, this girl checked in at 1:45 p.m. (ish). She's still here??? 3. Terrible communication. 4. Incredibly Poor and Horrible Customer Service (exception of Ash and Ashley who assisted after Ash left bc she was off the clock) I'd give this Apple Store zero flippin stars if I could. It takes a lot for me to write a really bad review on here and CONGRATULATIONS, Apple Store in the Brea Mall -- you completely outdid yourselves. Thankfully, this platform has allowed me to vent my anger and frustration in this review, because this is the only outlet i have to share how HORRIBLE this experience has been with a wide audience. Never will I ever go to this store EVER again. Period. read more

I came in to buy the iPhone 17 and they told me to wait by the phone area for someone to come which was weird bc there were so many workers available. I forgot his name but he was super chill and friendly, he made the whole transaction to the point and easygoing. There was a lack of the color green at every phone store but he showed the popular colors and told me they had all the colors in stock which was dope. I ended up going with the green iPhone 17 as my upgrade, purchased it outright, and left. I felt I got a pretty good deal in value and color selection. Update: apparently Apple is supposed to give military/student discounts which cut costs of about $100. I asked the worker about military and student discounts and he said there wasn't any. Now that I know he did me dirty, damn lol. Check with a manager before making any purchases if you're former military, active, or in a job position where you're eligible for a discount! read more

Apple Brea Mall - iPhone 17 (Green) - Mobile Phones Near Me - Brea, California

This review is strictly for Peter. I walked in was greeted of course. Ask one of the other associate for a charger. He said you can ask over there, he didn't wanna help me. Peter walked by. I asked him a quick question. He just FIXED my computer. It was an easy fix. I didn't have to wait an hour due to I didn't have an appointment. He went out of his way to help me. I was in and out. AMAZING customer service. Thank you, Peter. read more

A few months ago, I purchased a new iPhone from the online Apple store and had a great experience picking it up from the Cerritos Apple store. I'm happy to share that I had an equally great experience picking up a second new iPhone, this time from the Brea Apple store. I ordered a new iPhone 17 for my girlfriend online from the Apple store. The initial rush of purchases after the release of the 17 has subsided, and this time I was able to schedule a pick up the same day from the Brea store which is closest to my home. I arrived at 2pm on Tuesday afternoon, and surprisingly, the store was not very busy at all, even with the mall being busy from Christmas shopping. I already knew to go directly to the order pickup desk. I was greeted by Sabreen who was very friendly and helpful. She scanned my order QR code and had my new phone in hand in only a few minutes. She had me unbox it so she could put on the screen protector for me. I was in and out with another new iPhone in only ten minutes. Again, I had a very positive experience, and would recommend this method of purchasing a new device. read more

Apple Brea Mall - Entrance - Mobile Phones Near Me - Brea, California

Would not recommend this store, customer service for repair is just focused on up selling you for a new phone. My son went in to have his battery replaced on his phone , as the associate was replacing the battery, a supervisor stopped it and stated the phone was not going pass their quality inspection for the work done due to a crack on the back of the phone. The phone works fine, my son was even willing to sign a waiver and they wouldn't budge to sell him the battery. But yet kept insisting the purchase of a new phone. They could have him 45mins if his time , not to mention gas . read more

This review is specifically for Megan! You are delightfully sweet person and Apple is lucky to have you as an employee. Thanks for your help on Thursday this week with my pickup order. read more

Apple Brea Mall - Always clean and bright - Mobile Phones Near Me - Brea, California

Arriving here when the store opens is different than your usual walk-in experience. The single file line you are in snakes through the store as store associates slowly greet customers and separate them to help them with their experience. I can in to trade my iPhone 13 Mini for a new 17 Pro. It was a very fast trade-in process, taking no more than 20 minutes of my time in there. The store associates were very helpful with questions and are a great resource for learning any new features. read more

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Shoutout to Derrick/Derek man, I bought an iPhone 17 Pro in Cosmic Orange from Apple Irvine Spectrum and that was a mess. Ended up buying another 17 pro but in Deep blue and Derek helped me out with exchanging the screen protector as well as processing my return for the cosmic orange phone. I was giving him the spiel on how my experience working with the noob at Apple Irvine and even Derek knew that whoever helped me was for sure a new employee or seasonal employee! Anywho, only downside of Apple Brea is that you have to walk through the mall to get there and I very much dislike malls but other than that very helpful :) read more

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It's organized chaos here- but the store is well maintained and the service staff professional and well trained. Special thanks to Bryant who quickly diagnosed and fixed an iPhone charge issue we were having. Make sure to book your service appointment ahead of time (and also recheck often as last minute appointments do open up). read more

Apple Brea Mall - Pre open lineup - Mobile Phones Near Me - Brea, California

I am extremely dissatisfied with this Apple Store, which I believe ranks among the worst in the nation. The employees and managers exhibit rude behavior. They appear to be indifferent to providing top-quality service and seem unconcerned about lengthy wait times. The primary issue with this store is the manager, who, in my opinion, requires additional training in customer service or replacement. We have given them two opportunities to improve, and unfortunately, they have failed on both occasions. read more

This is the Apple Store that's closest to me and I've been coming here since college. All my past experiences weren't terrible or superb, but I don't really care since I'm just trynna get my stuff done and leave. But today I received exceptional service from Sammy! He was great and checked up on me multiple times ensuring that my new phone is getting transferred correctly. Whenever I had questions, he showed no hesitation to help me out. Truthfully, this location is so busy that I honestly feel like they don't have enough staff to help out. Everybody were complaining because of how slow their iCloud is being transferred, but honestly... it's not even the workers fault. The entitlements that some customers have is so crazy. read more

Technology can be your best friend and biggest enemy. I seem to constantly have troubles with my Apple products lately. For whatever reason, my Apple watch will not stay paired to my new iPhone. I've tried troubleshooting it on my own. The Apple Support app gives detailed instructions on how to fix issues, but nothing seemed to work. My last resort was to bring my Apple watch in stores. I was warmly greeted upon arrival. Of course, the store is busy as usual. After explaining my issues, I was put on a waitlist for the Genius Bar. They text you once a tech became available. I surprisingly didn't wait too long; only under 10 min. Shout out to Manuel for assisting me during my first visit. He was very knowledgable and explained everything with detail. Unfortunately, this became an issue that he couldn't fix either, so we had to send my Apple Watch to the Apple Repair Center to get repaired. He quoted an estimate of 3-5 business days to get my Apple Watch back. Thankfully he was accurate. I got email updates of my Apple Watch and its location and repairs. The Apple Store even called me when it became available to pick up in stores. During my second visit, Scarlett immediately greeted me and checked me in. Chris retrieved my Apple Watch and assisted me with repairing it to my iPhone. My Apple Watch simply needed a system update. Let's hope everything functions well from now on, and this is the last battle with my technology. read more

I purchased a new Apple laptop and came in for my scheduled pickup appointment. Unfortunately, even though I arrived at my appointment time, I still had to wait before being helped. Once I received the laptop, I was directed to the setup area. The experience there was very disappointing. The employee assisting me appeared extremely busy and seemed inconvenienced by having to help. My new computer then needed to complete software updates, which took more than two hours. I explained that this was my first time using an Apple laptop and that I needed some guidance, but the assistance I received felt dismissive and unprofessional. As a new customer, I expected a much better experience. Because of how this was handled, I do not plan to return to this location. I would strongly encourage additional customer service training for staff so future customers are treated with more patience and professionalism. read more

Had a genius bar appointment for a cracked screen and arrived 5 minutes early. The staff member who checked me in clearly didn't complete the process properly. I was told to wait by the back screen, and 20 minutes later I noticed people who arrived after me were already being helped. When I asked, my name wasn't even on the list. I have email confirmation of my appointment and an active AppleCare plan... I expected better. I was then told to wait another 15 minutes on top of the 35 I'd already waited, so I left. Pointless having an appointment system if it doesn't work. read more

Came in today to upgrade my iPhone 13 to the 16. I was expecting a long wait due to Black Friday shopping but I was pleasantly surprised. Walking in the greeted attended to me right away, and I was moved along to a sales associate within a matter of minutes. The person that helped me out moved quickly and was helpful with making sure I had everything I needed. I have come to this store for other upgrades and device purchases and have luckily had very good experiences with staff. read more

Apple Brea Mall - iPhone 16 - Mobile Phones Near Me - Brea, California

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I came in to upgrade my phone here and we were directed to our sales guy, Alex within 3 minutes. He was very friendly and extremely helpful in helping me decide on which model to choose. He even transferred all of my data from my old phone to my new one right there and it took about 10 minutes. I didnt even need to go to the dreaded Verizon store and have to deal with the mentally draining process they put you through! Great experience! read more

Staff can sometimes ignore you if you are wearing a Samsung watch and playing with your Samsung fold.... But I do have to come here for the wife who is still on iOS. Once they know you have or are spending $$$ the attitude changes. No complaints, other than wife uses Apple, but opposites attract (i guess) read more

I usually get my Apple products delivered straight to my home via Apple online shop or Amazon but I like to pick-up my order for more expensive items just to be safe. I've been inside many times in the past but for actual purchases, I've only been twice. The last time I purchased something was my first ever 13" MacBook Pro in 2010. I came here very recently to pick-up a brand new 15" MacBook Air that I ordered online the night prior. Love how spacious the place is and the amount of employees floating around is insane. At the back left of the store, there's a dedicated pick-up table for orders with some staff around. I waited a few minutes and someone was with me right away. The guy scanned my code and my order was brought out right away. This Apple Store has given me zero problems every visit. The only downside is that they're almost always busy. read more

Worst Apple Store in the country. I'm switching all my products away from Apple. First my computer broke while under warranty from their terrible repair. They lied and said I have water damage then lied and said physical damage. They think my computer must be in a WWE match, but it sits on my desk and has never had water or physical damage. Now my phone charging port won't work. It's barely a few years old and of course the warranty expired. Their warranty never is worth it, they don't make products that last. They need lifetime warranties for their $1000 products made in China. This stores solution is always "time for a new device". Fix my phone instead. Why does a charging port come out to $400? Make it make sense. read more

I purchased a new phone and found the whole experience a positive one. I was a walk in and my wait time was minimal. I had three sales team members helping me with the biggest shout out to Alex Friedrich for having the expertise and patience to make my transfer of data seamless. He even went the extra mile to call my mobile carrier to help me activate my phone, since it was a business account. I highly recommend buying your next Apple product at this store! read more

As a handy cap person I was asked to get out of my chair by and employee Shane, the manger ended up saying we had to leave because we wanted to file a complaint read more

Apple Brea Mall - The manager - Mobile Phones Near Me - Brea, California

This place is by far the worst Apple Store location I have ever been to. The service repair techs had us waiting over 3 hrs after telling us it would be 1 hour. The staff just stands around talking to one another instead of helping customers in the store. read more

I've been coming to this AppleStore in brace since it first opened sometimes it is a mob scene but every time I've had a genius appointment or a sales appointment they have been over the top in service and assistance you need to do do diligence perhaps talk to AppleCare on the phone first to make sure your issues can't be resolved over the phone, but it's a delight and pleasure to go into the store. The acoustic leave a lot to be desired. I had a scheduled a class but the echo and you cannot hear each other and there's lots of background noise but other than that this is a great store for Apple products and service. read more

Kudos to the team of Apple Store Brea maLL,you guys are amazing first Jimmy who tried his best to restore my phone and secondly to Kyle to make sure there's an associate available to help us and thirdly to Alex who took his time explaining everything and not to leave until my new iPhone is ready to use. Thank you guys! read more

I'm going to put one star since I had such a horrible experience until MATTHEW came to take care of me. I drove all the way from El Monte in hopes to get my phone fixed asap. I got there around 4:30PM. I understand that they can't cater to everyone right away as they're always busy, but I did find it odd that the lady I spoke to (with the purple hair) didn't seem urgent to help me and told me it would take two hours to SEE me. I told her my issue, which was not being able to unlock my phone, she then proceeds to ask for my name and email and tells me to come back in TWO hours... This is AFTER the fact I frantically told her I needed to be in Santa Ana in an HOUR and that there's no way for me to get there without the GPS on my phone. I was desperate for my phone to unlock so I just waited in the store.. A tall black guy came to see if I needed help & I responded with "please, do I really need to wait two hours to be seen? I just need help unlocking my phone" and he goes "yeah".. and then walks away and proceeds to laugh with his girl coworker across the room. It is now 5PM at this point. At this point, I am LIVID. How are there so many employees just standing around when I obviously am in need of some help???? I just stood on the side of the store by the phone cases trying not to cry/freak out because I had a very important meeting I couldn't miss. I'm sure it showed in my face because Matthew notices me and asks if I've been helped yet, I explain to him my situation and he literally grabs my phone and does a hard reset & it started working in seconds! I CANNOT believe the other two employees were willing to make me WAIT TWO HOURS TO UNLOCK MY PHONE. Their customer service is HORRIBLE, and I will be calling the Apple Store tomorrow to speak with a manager because Matthew deserves all the praise. He approached me kindly, was easy to talk to, & didn't make me feel like a bother like the other two. The other two need to be re-trained on both customer service and phone "repair". All my phone needed was a hard reset apparently, and they didn't want to spend a few seconds to do that. read more

Took our iPhone 11 Pro Max to get a new battery. In putting in the new battery they broke the screen protector. They never told me that this was a possibility when putting in the new battery. Apparently, it happens a lot. It would have been nice if they told me this beforehand so I could considered this in my decision to replace the battery. Of course they no longer carry screen protectors for iPhone 11's. The acting manager that evening was useless in resolving this issue to my satisfaction. read more

Okay experience, the person helping us was a little confusing but overall the service was good!

Needed a new phone and a new Apple Watch, and this location had what I needed so as soon as the mall opened we were on our way. Upon arriving there was plenty of parking and the store was already crowded! I arrived around 11:10 and the mall opened at 11am, as soon as we entered we were greeted by a young woman (can't remember her name but she was helpful) we told her what we needed and she directed us to Justin who helped us go through the steps of purchasing a new phone and watch and doing a data transfer he then directed us to the tables to be further supported by Keegan who completed the rest of phone/watch set up as well as recycling our old watch. The reps were very informative, helpful and respectful and while we waited I even got to sit in on some Apple demos. The whole process took about an hour and twenty minutes in&out. 10/10 would recommend. read more

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I went to the Apple Store yesterday to look at an Apple Watch. The sales associate named Sandy initially seemed helpful, but when we came back later she ignored us. We had to ask for help ourselves, and although she eventually assisted us, her attitude felt rude and dismissive. We ended up buying the watch. But it was very disappointing experience! When customers are considering spending nearly $900 on a product, a more welcoming and professional customer service experience would be expected. read more

Horror! Horror! My wonderful backup 6plus iPhone was dying and I needed to go to Apple for a replacement quickly. Luckily I had made an appointment to meet with a genius concerning my 14plus. The line to make a purchase was out the door and around the corner, but I only had to wait 30 minutes. Travis spent time helping me decide on model, color, and which one had all the features I required. He explained in terms I could understand, but I didn't feel he was talking down to me. He stayed with me the entire time my info was being transferred even though it was his lunch hour I was also amazed that the entire contents of my old iPhone was transferred to my new phone and it took less than 15 minutes. Thank you Travis for your expertise and spending time with me. You are fun and I enjoyed our time together... read more

Came here to the genius bar because I needed assistance on transferring data from old phone to a new phone and the Apple consultant suggested to create a new Apple ID and that cost me to lose all of my contacts and I was not able to recover them. So mad read more

I had an issue with SMS messaging, and I still have it unresolved. When I came in, a new assistant was helping me, but she couldn't answer my questions. She said she would escalate the matter to the engineering team and that they would contact me within two days. It has now been two weeks, and no one has reached out. My SMS messaging is still not working. It seems your team is not properly trained -- new staff are placed without adequate preparation. I now have to come back again, as if I have unlimited time to keep visiting you. This should have been fixed the first time. read more

The employees at the Brea Store are true ass****, esp Senior Manager Greg. When asked to have an associate install a Belkin Screen Protector (received through Belkin Warranty) and he refused. He then told me to get 6 feet away and out of his face. I was not even in his face. He then told me to leave as Apple will not service me today. Instead of finding a solution to keep a customer happy, he then tells me to stop swearing. He was too busy being an ass hat cs just helping the customer. I noticed his interactions with others as well and it was the same as mine. He should be removed as a manager, this is not how Apple operates read more

They made me wait 3 and a half hours, planed to make us wait longer but we pushed for them to go look at the progress of my transfer, they came back with my new phone saying it's done, I took it home... AND NOTHING IS DONE AND I CANT USE IT! There's not number attached to it and they have my old phone! It's a glorified paperweight. So inconsiderate and unprofessional. read more

Purchased my new phone here and service was great! The tech explained clearly on all the process and details steps by steps and pricing for the trade in. Thank you Ekene ! read more

They take too long to do anything. They tell you make an appointment and call you 30 minutes late. They tell you pick up your phone in about an hour and a half and it's done 3 hours later. We don't have time to be waiting all day. read more

hello everybody yes I can use my phone again. That's because I went to Apple in the mall where I never go and these people are so nice and so understanding these people fix my problem and told me anything I needed. His magical name was Miguel. Thank you for everything again I'm an old lady and I need my phone so thank you read more

Came in to repair my screen. I was able to make an appointment before coming in. I was disappointed that I couldn't checkin early, but I understood. Once I was able to checkin, they were very nice and knowledgeable in explaining what had to be done to my phone. They provided a timeframe for me to come back. Picking up my phone was really fast and everything was good. read more

New MacBookPro! I am so excited. This will be my first MacBookPro. I have always owned HP and Dell computers. My current computer (Dell) crashed on me last night, and I had to scramble to get a computer for work today! The Dell did me good for many years. But it finally crashed for good last night and wouldn't turn back on. So I went online and looked up laptops. I have always wanted an Apple computer. I have all kinds of Apple products (iPhone 14Max Pro, Apple air tags, iPad) and love them! So I decided to invest in the MacBookPro. The price is steep. But I'm hoping it is worth it! I just opened it up and love the design! It's so sleek and professional. I got the 16 inch and it is heavy. Which is good because it feels like a solid laptop! I definitely got the AppleCare just in case something goes wrong. Better to be safe than sorry, right? :) I am so excited for my new laptop! It charged up really quick and did a software update. I have used it the past two days for work, and I love it! The video quality is super clear for my video calls. I can't rave about this laptop enough!! It is so efficient. Worth the investment! read more

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