I had great help from Ashley this morning at the Wallingford store, after some frustration setting…read moreup a new prepaid phone purchased elsewhere. Ashley's high quality customer service was refreshing, her knowledge was on target, and she was able to resolve my issues quickly. This experience helped renew my faith in AT&T as a communications provider. Ashley provides customer service value like it's meant to be. I hope Ashley grows in her profession. Dave

Do yourself a favor and go to another store. Ashley, the store manager is rude and confrontational…read more I bought the 55+ plan with internet and 2 phone lines. I only wanted a new phone and an upgrade on my plan but the 55+ sounded too good to be true, and it was. The internet lags, I returned the air hub box so my plan automatically increased even though I was assured it would have the proper speed for the devices I have at home. They put my phone number that I've had for 25 years on an old phone I brought in instead of putting it on the new iphone that I purchased there. They also put the installment plan on the old phone. I'm trying to get rid of one of the phone lines now that the plan costs more because I'm not keeping the internet but they can't disconnect a line with an installment plan on it. They are unable to transfer the installment plan to my new phone. I got an email with my new bill a few days after the purchase. I was told it would be $99 on one bill but I got a $197.65 bill for the two phone lines and a seperate bill for $65 for the internet. Ashly will not help or admit that they made a mistake. She blames me for not "listening" when the agent described the plan. Yam is the agent. He is very nice but made many mistakes-too many more to bore you with. Stay away from this store, the worst AT&T experience ever. I wish I knew I could have fixed my old phone and not bought anything but of course they didn't tell me to just replace the glass :(

If you are looking for an honest hardworking and professional person go see Destiny R. She was…read moreincredible, professional and knowledgeable, she remind me of why I continue to do business with AT&T to begin with. Excellent service. Thank you for your hard work and dedication is so hard to find people that care now in days.

Beware you will be taken advantage of!! Came in with my mom in hopes of getting the well-publicized…read moredeal for the iPhone 15 at massive discount with trade in. Sales associate told me that was only online and in store our phones were worth only $100 of trade in value. I pushed back, showed the fine print online that said nothing about being online only and they still wouldn't do the trade in for me. My mom needed the new phone so she went through with the purchase in store, and we were under the impression we'd get the trade in value as stated earlier. The transaction is over, phones are switched and the sales associate says "ok you can take your old phone we don't need it", so we didn't even get the trade in value from it. Later that same day I'm trying to do the online order for my phone, and I go to a different ATT store just down the road in Wallingford to ask a quick question, tell him what the sales associate told me up the road, and he said your phone has over $800 trade in value, even in store! So he did the upgrade for me right then and there. Feel bad for my mom because she could have saved a lot of money if we just left the store and went to a different store without lying associates.

We,ll just got my new bill Was told my bill would increase…read moreby only 15$ was 56 should of gone to 71 with my new phone. A joke went to 110!!! What,s up with that? Sales people!!

Bought my IPhone here 1 month ago. Purchased the screen protector and wireless charger. The screen…read moreprotector lifted and the wireless charger stopped working. They will not cover either. Gave some excuse about being bought out. I knew the wireless charger was garbage but figured they would stand behind it. They didn't. Stay away from all the accessories. 1 you will pay way too much. 2 they don't stand behind them.

Hector Busigo provided me with the best service I've ever received!! He answered all my questions…read morewith precision and handled my account with prestige and diligence! very satisfied!! highly recommend Hector for any and all services with AT&T

I came into this store because my phone screen was not working. Alina and Dante were so helpful and…read morenice. I was there close to closing and they were very patient with me. When the store was suppose to close my phone still wasnt fully restored and they stayed late so I can make sure everything would transfer over. I did end up having to leave my phone overnight but I was very thankful they did that for me. When I got to the store the next day Alina was there ready, she made sure I was satisfied with the transfer and that we were able to do a hard reset on my old phone. I went to 2 other att stores and they were not helpful at all to me. I was every thankful for them.

Terrible service here... they're like used car salesmen. I pay for a family plan for my parents to…read morehave phones, and my elderly father was having issues with his. He thought it would be easy to go to the AT&T store to get them to try and fix his phone, unfortunately they told him he would just need a new phone. Not only that, Krystal somehow conned him into opening a NEW line for the phone and told him he'd have to GIVE UP HIS PHONE NUMBER. What the heck? It is disgusting that they would take advantage of an elderly veteran in this way. I had to deal with corporate to get the phone returned and reverse the $200+ in activation fees that were applied to every line on the family plan. To boot, Krystal added an insurance plan to the phone which my father had adamantly said he didn't want. Ridiculous. Worst part of the whole matter was that all his phone needed was a factory reset!

Terrible service. I had to make 3 visits and 4 phone calls to get a very simple issue resolved,…read morewhich was their error in the first place. I only got it resolved over the phone by demanding to speak to a supervisor. The store kept telling me there was nothing they could do and I should just buy a new phone. The resolution? Just use the last four digits of my phone number. SO SIMPLE. They actually informed me that they turned a previous customer away who had the same problem with NO RESOLUTION. At the beginning of my third visit, the person at the door who I believe was the GM, told me very curtly, it would be 30 minutes before I could speak to someone. And what would I like him to do? After all, it was the "busiest day of the year." (Black Friday was yesterday). When he came back over to me, I again let him know I was very annoyed with the entire situation. His response while walking away was, "Yeah we all are, it's the holidays". Why are you at work sir? You're getting cut a pay check to speak to people this way. The best part of this is I'm a corporate Customer Relations Manager by profession. I would never dish this attitude to a client and would have delivered a very serious write up to one of my GMs if they did. Long story short - The people at Verizon were fabulous. Save yourself the aggravation.

Man Frick AT&T! Don't believe me? How about some advice from Pop/R&B star, Drake... "If you're…read morereading this it's too late". No seriously, I'm guessing if your taking the time to read this review then you probably also got scammed by this establishment. Their scam goes as follows: First they make it incredibly easy to sign up for a new contract. So I went in looking to get a new phone in Late August because I had an outdated iPhone 6s that was barely functioning. I was willing to spend the primo dinero and I had one goal in mind. To get a phone that worked. I asked the eager salesperson who's eyes lit up with dollar signs as I told him my interest in another plan. He showed me right to the iPhones saying I have one and they've improved them so much, I love it. He goes on to tell me about how it's better than my current phone in the following ways.... eventually he makes the sale. I leave the store satisfied that I can open apps without having to wait actually 30 seconds. Fast forward to now... My phone has limited reception in places it once worked perfectly. I get on the phone with UI (electric company) after waiting an hour on hold only for the person on the other end to get frustrated about my connection (in downtown new haven mind you) and hang up. Frustrated I called myself from another phone to see if my connection was really the issue; it was, there was no microphone activity at all. I figure, Why should I be paying for a phone that really doesn't work? So I take it to the AT&T store. The one that I'm writing this review about. I go in and he tells me there's absolute nothing they could do. He proceeds to patronize me by telling me if there was an issue with the phone I should have know by the 14 day trial period. He proceeds to count the days from when I bought the phone to the present calendar day IN FRONT OF ME. Eventually I get the point, but it was just straight up rude how he was counting. He then tells me my options with insurance but I still can't get past the fact that he literally counted the days in front of me like I was the biggest bonehead to walk into the store that day. Feeling defeated I told him I wasn't interested in filing with insurance because I got a lemon last time I went thru that. As if to cover his own ass he says "we have no control over the insurance phones it's a different company". I'm thinking, well why am I paying you guys... I leave with my problem completely unresolved Bottom line: this store takes advantage of people and the fact that they don't have any part in the phone business. IMO you're better off just going to Apple if you want an IPhone at least they have some control over the product. AT&T are just sneaky middlemen. ps. Everything they sell in there as phone accessories is about 300% overpriced. Buy literally anywhere else but there.

Phew, I got to sign in before the internet went out, which it is right now. What a surprise! We use…read moreAT&T for our internet at home and it's soooo terrible. They have sent technicians over several times now, but the service remains terrible. Goes in and out all the time. Oh, there, it's out again. The router is just in front of me and I see red lights flashing on and off. If you can't provide the service then don't offer it! I'll wait till it comes back on to submit this then. Urgh...

Once again I am stunned to see prior negative reviews. but I note that the negative ones are a…read moreminimum of 8+ years ago. So - to "reiterate" my review of last September - this is my absolute go to store for all things AT&T. what I love in general about their service people - very very knowledgeable, courteous, highly professional - and they stay with me until a question is fully answered or a problem is solved. Most recently I had Luna work with me - and she was as great - even greater - than those in the past. This young woman has a totally professional demeanor - I really believe it would behoove AT&T to sneak in a "Secret Shopper" camera / microphone and record her as she does her work. That could be used in a training program. All corporate AT&T would have to do is let the tape run for 15 minutes - or even better 30 - and when done all the Trainer would have to say is "and THAT IS HOW ITS DONE!" Thanks Luna!

Avoid this place at all costs. I've been here twice. First time when my S7 died under warranty…read morewasn't great, but didn't realize that they wouldn't update the IMEI on my device installment plan. The second time was trying to resolve this issue when I upgraded because I was supposed to return a phone AT&T had already replaced 9 months earlier. This visit would later set me off on an expletive-filled rant with AT&T customer service about my issue remaining unresolved. One employee in particular was a real piece of work. This guy interjected constantly, first to blame me, then other AT&T reps, but never accepting the terrifying possibility of spending literally 2 minutes to LISTEN to the customer and another 5 minutes to FIX the problem. To that charming employee, know that nobody is impressed that you landed a prestigious gig selling phones, you condescending POS. Not even your mother.

We have been coming here for years. Usually very busy but staff is always friendly and helpful…read more Today my wife updated her phone. Easy! We had to wait for a backup to be complete, and the service rep told us to go do our other errands and she would call when the phone was ready. And it was. As I said Easy! It is a story of good service and one I should have done a review before on.

Transform (Ben) worked with our church to bring our church computers into the 21st century…read more Great service knowledgeable helpful responsive

My MacBook Pro is so much faster now that the disk has been upgraded. This was the recommendation…read moreof the Transform technologist. What I like best about Transform is that I can have a dialog with any technologist and get options as to how to resolve my need or problem.