Probably the worst ATT store I've been to. Management here may be lacking or something. Explain no extra fees that will be added to your account when you upgrade. Then when I called to ask I was told "you can take it off on the app but I don't know how to do that" read more

Just went in to buy my daughter a new iPhone for Xmas. Not busy and Ahmed was super helpful. I was in and out. Two thumbs up.

The staff and everyone were absolutely amazing! Kim, Noah, Devin, Ammer and Nick were all super helpful. I was able to fix my phone and save money on all of my services. I was a little upset when I came in because of my bill, but they all fixed it and I'm splendid now! Thank you to all 5 of you!! read more

Went to AT&T Dana Point to purchase a phone as mine fell in the bay and I already had a AT&T contract. I specifically told the rep that all I wanted to do was to purchase a phone and not make any changes to any contracts. After leaving the store I found out that he added a 250.00 AppleCare plan that i didn't ask for. Cell phone sales is the new used car sales and shame On AT&T for allowing that behavior. Buyer beware and make sure you ask all the questions upfront and they are not upfront at all about the costs that you will incur. read more

Excellent service. Fast, easy, painless. So glad we came here to ditch sprint and their awful lack of service in every respect.

Went in to upgrade my phone. I have a 6 but wanted a 6s plus. My mom really wanted to work with Evori but we ended up with someone else, and then finally Noah. Initial thoughts: - How is the manager there the manager? He was condescending and clearly had a great sales month because our business was not important to him. He left my mom and I with a bad taste in our mouths. - Love that att has the att next plan. That's what I ended up getting. - Noah was great, also a little cocky. Good sales rep, approaching us like if he were the customer. Happy I got my phone 3 stars Noah was good 2 stars Manager -2 stars read more

AT&T Store - Mobile Phones Near Me - Dana Point, California

There is no service at this store. All the display phones have been removed due to the smash-and-grab threat. No replacement information is provided, just empty tables with the excessive price. AT&T does nothing to stop ROBO calls. Maybe new corporate management is needed. read more

I was in town visiting family a few weeks back and there was something wrong with my phone I went into the store and I believe the guy name was nick who helped me, he was extremely unprofessional and rude, because of my experience I changed cell company's!!!!!! read more

Came in a few nights ago to purchase a new iPhone. We were ready to pay the thousand plus dollars to buy the phone outright. We walked in at 7pm on a Monday night, two hours before closing. All of the associates were busy, which is understandable, but we were not once greeted or told that they would be with us shortly. We waited for 30+ minutes without any sort of acknowledgement from the staff. We finally left and went to the AT&T store on La Paz and we're greeted immediately. Would not recommend this location. read more

I have been to this AT&T store many times over the last decade, but felt compelled to write a review today because of Nicholas and his great service. He is the store manager and currently the ONLY employee at this location. They previously had two others, but they quit. He works there alone every day with no help. Today, even though we had to wait a while, he made sure to let us know he would help as soon as he could. He would greet everyone as they walked in and ask what they needed help with to help redirect them if it was something he didn't have in stock or couldn't assist with. For example, several people wanted the iPhone 13 Pro Max, which wasn't in stock, so he gave them options as to where to check. Someone else came in to try to pay their bill with cash, which he politely told her he couldn't assist with and informed her of the other locations who could take cash payment. I was there to help my dad switch from a Samsung Galaxy with Spectrum to an iPhone with AT&T and add him to my family plan. Nicholas not only assisted seamlessly with the sale, but also the transfer, setup, and knew more about how to navigate Spectrum's service to transfer the phone number than the rude Spectrum rep I was on the phone with while trying to obtain info on my dad's account. He even found a way to save us more on our family plan for the rest of my family members. While helping us, he assisted several other clients. It was pretty busy in the store and I felt bad that he was alone! He mentioned to me that he would have to close the store to take a lunch break after helping the rest of the customers currently in the store. I see that someone else left a review complaining about that. But what choice did he have?! He's required by state law to take a break and he also needs to eat and take a breather! If anything, I feel like his district manager or other management should be stepping up by either getting employees from other stores to go in and work with him or they can go in themselves to help. My dad and I are really grateful for Nicholas's patience and great service today. read more

This place is the worst. Nicholas, the manager, does not honor online orders and is a jerk. He needs to be fired asap. The other person there is just as bad. They feign ignorance and then act like jerks when you question their bs. Go someplace else! They are not really an AT&T store but Spearfish something or other. I'm about ready to cancel AT&T altogether. read more

I know some people will be upset with wait times and short staffing but you can't really do anything much as a customer other than voice your frustration. Ya they could use a system where you put your name on a waitlist but when it's your their. To be helped the staff here did a really good job fixing my needs and helping me. The manager Kim showed that when I needed help with my new device and also tried to accommodate those who were waiting. She and others do a really great job at this location trying to solve issues and problems. I get it we are in a area where other individuals think there time is more important than others and the entitlement of some who were very impatient behind me who had to wait. It happens and it's not there fault. read more

I would say horrible service but that would have required the employee to have acknowledged that i had been in the store for 10 minutes even though he hd only one other customer since the lady there before me have up and left. That after the store still wasn't open at 11 (says opens at 10 on the door) and employee had looked at me and another customer through the window and just waled away. Some day perhaps AT&T will realize you can't keep treating customers like crap but today is not the day and not the first tike i and others have had problems at this location. Heading over to T Mobile. read more

We walked in three times in one day and we're not greeted. We stood awkwardly in the store for at the very least 15 minutes each time. Our first experience with Natasha was unfavorable, she wasn't helpful and somehow expected us to do her job. Our second trial run we waited about 10 minutes until greeted and the manager was nicer and provided lively conversation. We had to come in a third time due to our miscommunication with the account holder. As we came in the third time Natasha rudely asked us questions that we had already provided the answer to. She had asked us what color phone we would like and we ask which were in stock without breaking eye contact she one word replied with "black". Upon hearing this I was extremely dissatisfied. I was then told to simply check other att stores I asked if she could check on her iPad for us again without breaking eye contact she said no. She then directed me to call an att store and for once offered to help me with a conversation that I'm completely capable of doing on my own. All in all I do not have the words for how upset I am. I will literally never come into this location again and it saddens me because I've upgraded many phones here. Thank you have a super awesome special day! Hare Krishna. read more

I give my rating a minus 0... if there's such a thing. My dissapointment was that awful. I have never written a review before but I was appauled by her attitude. I will try to be brief... I visited this store and the manager "Kim" was beyond rude. I walked in and she dismissed me to one of her employees. I guess she was too good to help me out. Her body language was very dismissive and stand-offish. When I respectfully tried to convey my displeasure her attitude was very condescending. She is not aware of the concept of customer service. Her horrible demeanor was also apparent with one of her employees. When I tried giving her feedback she continously cut me off. During an interaction with her co-worker, I could hear complaining about not paying overtime to finish the transaction, she caused to be delayed. She blamed us for buying several phones. As my family and I walked away, she began to laugh out loud at us. I had to stop as I was shocked!!! I will pursue this further and contact a district manager as this person has no business being in a managerial role and managing people. read more

Horrible customer service. The manager told us we would be helped in 15 minutes and to wait outside. After 45 minutes no one came out to help us or ask us to come inside. It was in the 50's outside and we were freezing so when we saw customers leaving the store we went inside. Another 15 minutes go by until we are approached by an employee and told that we need to call customer service. They refused to call for us because they were closing in 25 minutes. So they can't spend 25 minutes calling customer service for us? We waited over an hour to be told we need to call a 1-800 number and be on hold even longer. Never even received an apology for the wait. Unreal. We're switching to Verizon. read more

The way they sell you is a technique I refer to as the "confusion close". Be careful because you might walk out in a confused state, thinking you got a free tablet and iPhone. In reality the next morning you'll wake up in a similar state to those who've spent time with Bill Cosby. They told me I could buy one iPhone and get one free. They would just ad a little to my bill. When I did the math not only was I not buying 1 phone and getting one free...I was paying for 3 iPhones but only getting 2. There would be much less confusion if they put a big sign in front of the store that read "PAY FOR 3 iPhones, get 2!" read more

The Laguna Niguel location used to be pretty good and had no problem giving credit where credit is due. Today I ran into Lisette C who was allegedly a store manager. Frankly, I am surprised she could manage her way out of a wet paper bag. Lisette has an absolutely horrible attitude and had no sense of professionalism. A few days ago I was looking for an HTC smart phone. I had one that I dropped and the phone would no longer hold a charge. Until then the phone was a champ for me. I was told they did not have that phone in stock and sold me a Motorola phone they told me was actually better. This Motorola phone dropped more calls like it was 1985. Not only that, the HTC could pick up a signal on the moon, this Motorola phone could not pick up a signal if I was standing next to a cell tower. So, I brought the HTC phone I wanted online and brought the Motorola phone into the Laguna Niguel store for a refund. I walk in the store and 3 AT&T people were assisting customers, and as I browsing the store a bit I noticed 5 others in a back room not doing anything. There was only 1 customer ahead of me yet it took 15-minutes for anyone just to say hello or put my name in this "list". 30-more minutes and finally Lisette C. made her way over to help me. Switching the SIM card and SD card was no problem. When it came time to refund my money from the shitty phone they sold me, this is where Lisette C. became a problem. Lisette tells me that there would be a $35 restocking fee for returned merchandise. No joke. I reminded Lisette C. that the phone they sold me dropped calls left and right...look at the call history where I had to dial and redial a number several times to complete a call. Lisette C., could have cared less. She tells me that she could replace the phone for free with the exact same phone or charge me a restocking fee of $35. Really Lisette C.? You sold me a phone that doesn't make phone calls and you want to exchange it for the same exact phone that still won't make phone calls? Not to mention, I just spent a couple hundred dollars on the HTC phone I originally wanted and you just provisioned. Lisette C. should definitely not be a manager in a retail establishment that deals with a healthy volume of people. Lisette C. knew she is not very good at this job because she did not even bother to send me the survey that is custom after every store visit. read more

Of course AT&T sucks. They sucked before they opened a bunch of AT&T stores. They sucked before they fired all their handset techs who used to troubleshoot and repair handsets in the stores and they definitely eyeball-popping-sucked after that where everyone now has to go to a "hardware support center" which seems to be modeled after the DMV (they have like 5 in a 100 mile radius) where you usually have to wait hours to get serviced. They suck with Uverse, their customer service sucks, their website sucks, and overall being a customer of them just sucks hot and hairy super monkey balls. But this store is awesome. It's actually the first sincerely friendly AT&T store I've ever been to. Samantha was awesome and I'm guessing will be to anyone who's lucky to get assistance at this store. The manager Matthew is attentive and chill. They keep things lighthearted in terms of vibe but really make the customer feel...ummm....not abandoned. They actually tried everything to help me instead of dismissing me (that's right Culver City Overland store, I'm looking at you). And even though I had to take it to the hardware support center (getting rid of handset support in all stores is another reason AT&T is about as loved as getting punched in the face), I was impressed enough to do a write up on these folks. read more

1st) they don't listen very well. 2nd) The rep seems to have a hard time understanding a customer or giving them anything resembling "service," she instead argues and brings the manager over to repeat what she said. I DONT WANT TO CHANGE MY CURRENT PLAN. 3) I was told I should "probably go to Best Buy" instead of being offered to order the phone I want that they don't have. Ok. I'll go to Best Buy. And I will never do business with AT&T again. Lame. What a waste of our time. read more

I came into the store to check on an online order that I am supposed to pick up at this location. Associate was extremely unhelpful and basically blew me off. There were no other customers in the store, so he could have put in a little more effort. I guess it was lunchtime! Would not recommend this location! read more

With customer/ sales reps like Lindsey I'd recommend AT&T an 8 out of 10 over other services. Her customer service skills we're amazing, multi-tasking customers while sill being personable and polite. I will definitely recommend the Dana Point AT&T location due to Lindsey's help at getting me the best plan for me AND saving me money overall! read more

Now I know AT&T may not be so popular with many as they get badmouthed for their lousy coverage, but I've never had a problem. This review isn't for cell service, but for the customer service I received in the store. I went in to sign up for U-Verse and was promptly assisted by Taylen. He was able to waive my USBConnect early termination fee (over $100) and sign me up for U-Verse in less than 10 minutes. I was supposed to get a $300 rebate for signing up, but I guess he forgot and he called me a few days later to apologize for forgetting and to let me know that he'd resubmit my application so that I would receive my rebate in the mail. I'm really surprised that happened. Yes, he forgot about my rebate, but he figured out he made a mistake and took responsibility for it and called to tell me. That's what customer service is all about. I don't need someone kissing my you-know-what, but just acting like you care even if you don't says something. It makes me feel comfortable and shows you know what you're doing and that you actually care enough about your job to go the extra mile. Thank you. read more

I went into purchase the new IPhone XR and Kyle was ready to help. He was helfpul and was very professional. He was also able to help reccomend a good glass screen protector and iphone case. After choosing a case he helped put my glass screen cover on as well which was much appreciated (I hate the bubbles). He was also quick (not rushing) because he knew everything he was doing. If you're ever in, ask for Kyle. read more

This store bait and switched us. We went in for upgrade and two year contract phone for $299 but they charged 750. Do not go to this store. Spread the word. read more

I had a great experience at the AT&T store today. Time was taken , care was given, I walked away not feeling rushed or uneducated regarding my purchase of the iPhone 6. Mike was very thorough with his explanation and took time to see that I really was comfortable and could easily make the transition from iPhone 5 .Thank you AT&T for doing a great job! read more

Horrible experience at this store. Just went in last night to activate new phones. The first rep was rude, told us he couldn't help and to call customer service. We asked for the "manager" and she was just as bad. Walked out with none of our issues resolved. Would not go back to this store. read more

I walk int to literally just upgrade my phone which doesn't take much time anymore due to the advanced technology right.. There was one girl working who was helping a family already; not once for nearly 10 min did she acknowledge me as not one other customer was in the store other than who she was with.. While looking at the phones she happens to come by me (still no hello nothin) tells me to "move over" she needed in the drawer I was near...! I asked is there anyone else here working? She replies oh ya someone will be with you shortly. No joke I waited 20 min and no one ever came out to help not did she say anything more or apologize for waiting around basically wasting my time. So I just left, not surprised but she didn't even look up to see if someone was coming in or relizing I was leaving. I will go else where after that ridiculous customer service. read more

This is for THE COMPANY, NOT JUST THIS STORE After many years of being a loyal customer, I now find myself in the midst of a very heated and frustrating battle with your company over what I consider to be a fraudulent policy, totally one-sided and misrepresented. I had several lines on my account, phone numbers and phones with my children. Unfortunately, we could not get reception at the beach, and switched all but one line to TMobile. I asked for and received a suspension on this account, for the line 619-993-5722, which has been in effect for the past year. I paid $10/ mo during the suspension period. I did not use the phone at all. Just wanted to be able to keep the phone number in case I wanted to use it again. In January (believe it was either the call on January 29, or February 2) of 2020, I called to ask for another extension of the suspension. That WAS GRANTED, and I was told I would have that in place until June 2020. I hung up believing my bill would continue to be $10/mo until June 2020. When I spoke to someone on the phone about this yesterday, they told me they can see ALL that in the notes on my account, around Feb 3, that this statement was true. Unfortunately, your system did not allow the extension, and instead automatically reinstated the original plan, WITHOUT MY KNOWLEDGE OR ACCEPTANCE, WITHOUT ANY NOTIFICATION OF ANY KIND. So, here I am at the end of January, having accidentally paid twice on my account, and seeing that I had a $45 credit on the account. In March I started getting phone calls that I was past due. How could that be, when I knew I had a credit? I went to my account, and saw I had a $189 bill!!! When I called they said the problem was that even though I asked for a suspension, the system couldn't renew the suspension, and the account was reverted back to my original plan, with a bill of $189! They said they couldn't do anything about my new bill, but would be glad to place me on a $.25/minute plan instead. But that they can't do that, until my bill was paid. Now, I ask you. Is it fair to tell me that my suspension was in place, only to replace it with the original plan, with no notice, or call that my request cannot be granted???? I don't care what your policy is regarding a suspension. If your policy is to have it for a short period only, that is fine, so long as YOU CONVEY THIS INFORMATION. If my suspension could not be granted, WHY WASN'T I INFORMED? WHY WAS THERE NO CALL FROM YOUR COMPANY TELLING ME MY REQUEST CANNOT BE GRANTED, AND THAT I NEEDED TO CHOOSE ANOTHER PLAN???? I cancelled my account today. I lost the phone number I have had for 20 years, thanks to you. I will NOT be paying the bill for February or March, and YOU OWE ME $45. You MUST make this right. read more

I have been with AT&T for about 7 years and have never had a problem with customer service, until about 4 years ago when I moved to Dana Point. It seems as though every time I come into this store that no one is willing to help. I am not usually one to complain, but after being disrespected three times in the last few months I had had enough. My first encounter was when I had tried to update my iPhone and my phone told me that it could not read my SIM card. So I thought that I should go to AT&T to replace my SIM card. after waiting patiently behind some customers that were being helped for 25 min. After they had left I walked up to the desk and the employee immediately asks "Is this going to take long?" I was insulted. Not even two weeks ago I had gone in to replace my iPhone charger. I was not greeted nor did anyone ask me if I needed any help finding anything. after searching for ten minutes for the iPhone chargers, I then stood in front of an employee that was at his desk. i waited there for another ten minutes to pay for my charger. Maybe I'm expecting too much, but I think if someone just wants to walk in and walk out quickly without starting a contract that it shouldn't take longer than 5 minutes for the whole process. Now today, I go into AT&T to sign up and get internet. Both employees are helping other people, I walk in and to pass some time while they help I just browse through the store. No one even greets me or tells me that they will be there to help me in a few minutes. after much time had passed i just left. I feel that this store never has enough people working or that they just do not seem to care about their job. read more

First off this company is FRAUD!!!! What ever you do DO NOT go to this location for any reason. Sales reps have no clue what they're talking about. There only goal is to sell you TV services and could care less about the reason you really came in for. They will LIE to you, tell you your monthly bill will be cheaper but when you get your bill its over 100 dollars more and cant do anything about it. We asked to speak with a manager hoping they would be more insightful, we were wrong! the manager CHRISTIAN was even worse and ended up walking us out of the store with an attitude. I know a lot of people who come to the same location as I and also have the same experience. Something needs to be done about their sales techniques. I just want to aware other people this company has horrible customer service in the store locations as well as over the phone it takes me hours to speak with someone over the phone and when you finally talk to a person they 100% of the time send me to the store! Its irritating! As soon as my contract it up I am LEAVING AT&T forever!!! read more

I have been buying phones from this location since the Razor's came out. I had a bad experience a couple years ago when I bought 2 Apple Watches from the manager and figured it was a bad day. Today I went to buy a 12 Pro and that same manager was horrible. Needless to say I did not purchase and will go to apple direct. Additionally I am considering closing my 29 year account with AT&T read more

Amata was so amazingly helpful for my mom when she needed to switch to an IPhone. She was very clear about any price increases and helped us with our phone plan. Make sure to make an appointment if you're going in as the wait can be long at this location. read more

Went in with my 3 month old Samsung Galaxy S10 that was talking to me and locked me out of the phone. Kyle came to my rescue and had the phone fixed in 10 minutes. Kyle's knowledge and expertise are top notch. I thought my phone would have to be sent in to get fixed so thank you Kyle for your expertise but mostly for fixing the problem. Thank you! read more

Switched from Verizon to AT&T went to this branch to get set up, they took forever and added an extra line by accident; that shouldn't have happened as It wasn't done over the phone. A year later after all of that was fixed, I placed an order for an Apple Watch to be picked up here. I tried calling to get a status on my order as online it has stated it would be ready within an hour. Over a span of 5 hrs I tried calling and no answer what so ever. I'm very disappointed of this customer service. Sucks because this is the closet one near me. Don't bother wasting your time here, you're better off going to a different branch. read more

This is more of an overview of the company. I hate DIRECTV and I'm over the shitty service I get from att.... it's the worst ever, all automated bullshit read more

This place is poisoned by the store manager and "we don't care nor do we want any customers to be bothering us" philosophy Mr. Christian Mirelli has implemented. Lazy, rude, and the worst part - completely oblivious to the fact that they are employees of a corporate with Customer Service at core, and there is no reason of showing this type behavior in this competitive environment, where customer is all you have. Shame on AT&T store Golden Lantern, shame on Mr.Mirelli and the rest of the clan. read more

Worst experience ever. These people are crooks. They promised certain promotions to earn my business. They have total screwed my family over. They don't speak English and are incredibly rude to everyone in the store by multiple employee. There was no manager on site. Place is a complete joke. Oh btw. I was there for over and hour..... Stay with Verizon. Don't get stuck in this miserable companies dead lifeless hands. Terrible...... read more

Went in very excited to spend $370 and renew a two year contract getting the galaxy note 4. All I wanted to do was play with the stylus (the main selling point of the phone) before I spent all that money. I asked Sandra if she could get us a stylus since they didn't have one in the phone. She laughed while walking away saying someone probably stole it. Okay? So I'm going to spend $400 dollars on a phone and you can't help me out and get a stylus from another box or something. I asked her again and she told me to go to another store. While laughing...and walking away. I left without buying anything and pretty discouraged from going back. Terrible customer service. read more

apparently no one here knows how to answer the phone i called like 3 times in a row and nothing & i know for a fact the workers are always just standing around so read more