The manager Moses has no idea what he is doing. I can't believe he is a manager. Multiple different customers including myself walked out because of how he was talking to people. He was confused, barely could answer questions. I honestly don't know if he was sober. It actually was insane. read more

AT&T Store - Mobile Phones Near Me - Encino, California

I went to this AT&T location after customer service instructed me to visit a store to reset my account security questions so my paid home internet service could be restored. I was asked to explain my situation to three different employees, repeating myself each time. Two of the employees were covering their name badges with their jackets and refused to provide their names when I asked. The final employee told me his name was "Moe," but his name tag said "Andrew." Instead of helping me or properly explaining what the store could or could not do, I was told to go to another location. No solution, no escalation, just dismissal. As a paying customer who followed AT&T's instructions, this felt unprofessional and disrespectful. If this location cannot handle account security resets for home internet, that should be clearly communicated -- not handled this way. Very disappointing experience. read more

Had an amazing experience today transferring from tmoblie to AT&T with Marcos. We were in and out within and hour. I had previously backed up my phone, received the transfer pin and account number from tmoblie so I was prepared. Upgraded from the iPhone 15 pro max to iPhone 17 pro max. Highly recommend going right when they open and being prepared to make the experience go faster and as smooth as possible. read more

Needed a new line for my Dad and a new phone! They really take care of their costumers! I want to shout out Jonathan and Kae! They were really nice and made the service easy! God Bless them! read more

2pm 1 customer in the store. I came in to buy a charger and i was told i had to wait 20 mins because they were in the middle of a transaction and they only had 1 iPad available for transactions. read more

I stopped by for a phone assistance and Kae went above and beyond in helping. Thank you!!! A+

Horrible service. Do not recommend. You get a quote for a trade in value for old phone and buy the new phone, but when you return the old phone, the trade-in value is not what was estimated. I would have not bought the new phone if that was the case. Cannot trust these employees.. read more

Literally one of the worst customer service experiences I've ever had at an AT&T store. I came in to complete a trade-in and was told I couldn't do it in-store because it had been started online and needed to be mailed. I then called AT&T customer support, who canceled the trade-in and confirmed I could complete it in-store. When I returned to the employee (Karan), he still refused to help. When I asked to speak to a manager, I was told there was no manager available and that the other manager was on leave. I asked for his last name or employee ID, and he refused to provide either. There was another employee present who also would not assist me. I was told she couldn't help me--yet she immediately helped another customer who walked in right after me. The situation became even more unprofessional when, after asking again for his last name, he responded with, "What are you, a cop? What are you, the FBI?" He then made comments about me being recorded on camera and audio in a way that felt unnecessary and intimidating, and ultimately called me a "Karen." To make matters worse, I went to another AT&T store immediately after, and they were extremely helpful and completed my trade-in in-store without any issue. This clearly shows the problem was not the policy, but the staff at this location. Completely unacceptable behavior, lack of accountability, and refusal of service. I would strongly recommend going to a different location. read more

There's a serious problem with AT&T and all their stores in the greater LA at least. Besides all employing 90% of the most egregious liars I have come across in any industry, including automotive sales, there is a lack of coordination between corporate AT&T and the stores when it comes to responsibility for trade-ins. They all deny being able to accept a trade-in when it was done online even though the AT&T website explicitly has that as an option. To make matters worse, they lie and send you on a wild goose chase to other stores saying that they're not a corporate store. I even had corporate AT&T on the line to sort it out in the store employee that started mumbling and advised going to another store and hung up instead of explaining what the issue was. read more

Excellent customer service Suhan!!! Came in for my husband to get an iPhone 15 he was so patient, kind and helped him set everything up! 5+ stars for Suhan! Thank you! read more

Service was awful. We waited over an hour and a half for the staff member to finish with one family ahead of us. We were the only other people in the store. We finally got our turn and were asked one question rudely and then the staff member went on to help other people who came on long after us before finishing with us. Ultimately he told us he couldn't help with the problem we had and we should google it. What a waste of time. read more

Refused to help me close my account all I wanted was to pay off the phones . Would not recommend this location .

Be very, very careful when dealing with this store. Not a corporate ATT store. Just got off with ATT and was able to reverse what was done, fortunately. But the time and grief can be avoided. I regret ever setting foot in this store read more

Mother brought her hacked phone in. Was told phone could not be repaired and told her to get new phone and new phone number. Was told hacked line would be canceled. Was never canceled and charges accumulated. Avoid! read more

This store is a crook. I returned my phone there for a trade in and they refused to give me a receipt. Corporate claims they never received the phone so I am being charged$1500. I never leave a bad review and this is my only bad review ever. Stay away from this store and honestly stay away from AT@T read more

Please avoid this store at all costs!!!! They lie. We came in to trade-in my husband's Iphone 14pro max to an Iphone17. Jose checked my husband's phone and said he will start the process. When we left the store, I received a text message confirming the order and add-ons Next up and phone protection which we never wanted and was never offered. I went back to the store within 30 minutes, and spoke to Jose and another sales person. The said the add-ons were non-negotiable as they were bundled to the new phone and that they had no control to change that. They gave me a number to call and told me to wait 2 weeks. I called and was told that was untrue. Those add-ons are add- ons and not bundled to the order. I had to wait a few days to pick up the new phone. Jose again was there and told us we had $100 credit to use for accessories, so we picked a case and screen protector. He told us to pay tax, which was $10. Today I got my bill, and it says it shows that I was charged for it, and that it will be paid in installments. It was not a credit! After all this, Jose NEVER started the trade in process. We are at risk of LOSING OUT on $1000 trade-in offer. read more

I scheduled an appointment for someone to come and set up my internet, with a waiting window from 12 to 4 PM. In the end, no one showed up or even called. I ended up wasting the entire day waiting. The customer service in the U.S. is so terrible--no one respects your time, including AT&T. read more

I highly commend Justin P of AT&T for being very professional, very courteous and most of all he posses an exemplary customer service orientation and if I may add JUSTIN P. has a vast knowledge of AT&T-for a while I thought he was not human as I hear him give the best service to all your customers. Lastly PLEASE CLONE JUSTIN P 6 times. if you need to reach me I have been a client of AT&-T For decades my #8188007019 read more

Marcos is so helpful. Problem solved every detail in my transfer of information to my new phone. I learned so much from his kind and patient understanding. Thank you AT&T. read more

17416 Ventura Blvd in Encino, CA. Justin is a competent, patient and kind staff member at this location. Also, the manager Marco is simply brilliant and helpful. This team is the best for solving problems. I am a difficult customer and needed lots of help. Justin and Marco accomplished my transfer to a new phone in a painless and kind manner. Thank you AT&T for hiring such a team! read more

Service is non existent at this location. Store hours are not honored and staff is rude.

When I upgraded my phone, they took me off my plan. As a result I lost my HBO and MAX free subscription. I told the salesperson that I didn't want to change my plan and he assured that I would not. He also signed me up for cell phone insurance without my consent. This place is shady AF. read more

Moses was extremely helpful with our upgrades. Other stores in the area tried to make me add services I didn't want but Moses was honest about my options and very detailed. Thank you Moses! read more

The absolute most rude staff I've ever seen at an ATT location. Don't go here. Don't even call here to ask a question. Someone in upper management should really evaluate these rude customer service reps, its driving away your clientele read more

Find whatever I was looking for,great service Great location employees good addituted read more

Great store ! Very knowledgeable store! I came in for a new phone and was helped immediately . They transferred everything for me as well and made it really seamless. read more

AT&T Store - Mobile Phones Near Me - Encino, California

If you want to get lied You found the store and if you want more Get ripped off stay with AT&T Check your billed all the time 1 start because you can't leave 0 read more

Not greeted whatsoever, sat for 25 minutes with no help, finally got helped only to be told they're out of stock of SIM cards which is what we were trying to do. Wish someone would have asked "hey what are you in for" vs making us wait 25 minutes to get that information. read more

Great service! Very helpful employees helped me lower my bill and get a tablet, i will be back!

Wow, the staff is extremely rude. Not friendly at all. Will not be returning. I'd rather go to apple and handle my issues there.

I had a "complicated ATT problem (my modem went down) and ATT service over the phone was absolutely no help at all - they made things worse! I was finally told to go to the local ATT store - this one. The guy there saved the day! He got the problem resolved and "talked me off the ledge." He's very knowledgeable and helpful. I'm keeping this place on my list of Useful Places Not Run By Idiots. read more

Shawna I have recently changed my carrier as I have been with At&T for 20 years and I had apparently used up all royalties and discounts and there was nothing I could do to get my bill down. So I changed to another company but had any issue with the unlocking of my phone so I need to go into AT&T. That's when I met Shawna, there was nothing in it for her as far as getting me as a customer or buying a new phone, but her customer service skills her attitude and her friendliness shocked me as she had nothing to gain by being that helpful . I was angry that I had no phone and no contacts and given the run around. In our world today with such devastation, loss and Covid my phone being off the radar is not worthy of my anger it will get sorted. I wanted to make the time to write a positive review about Shawna as she couldn't have been any nicer I give her 5 stars At&T should promoted Thanks Shawna Suzie S Tarzana read more

Super helpful folks. The manager was quick to troubleshoot an issue. Can highly recommend this location.

It's a fucking shit place I bought a phone and a new business line from them 3 month ago and I start to get high bill as I found they signed me for 3 lines instead 1 . Also they add me device insurance and it's a totally crime . I called to 611 many times and I spent hours on the line with them and nothing happened I back there to solve the issue I spent one and half hour and again... nothing happened. They close my line and they sending me a high bills which I don't need to pay this amount and there is no one to talk with . Definitely highly recommended to close this place read more

I went to Encino AT&T to get information on International plans- was told my Mariah (name she gave me) that I had to call for this information. I let her know very kindly that was frustrating coming to store & not being able to get this information. I then said while I'm here let me ask about my plan. I kept hearing annoying noise from her phone- I asked her if she was watching a show. She said no, I'm watching my cat, she did not lower the volume. It was very distracting and I felt her focus was watching her cat not helping me. I kindly said was that more important and she told me none of my business. She then said in very sharp voice- GET OUT, GET OUT! I HAVE THE RIGHT TO REFUSE HELPING YOU & walked to door and told me again to GET OUT! Seriously AT&T - your employees are trained to be more concerned about watching their cat on their phone then helping customers. This woman should be fired NOW!!! read more

AT&T Store - Only picture I have - took as I left. - Mobile Phones Near Me - Encino, California

This is prob the worst AT&T store I've ever been to. I hate having to write a bad review but anytime i have walked into this store to purchase a new phone, they don't have anything in stock, and the people that work here don't really seem like they care much about their job if i come in to resolve a issue it seems like i have to ask all of the questions to make sure everything is being handled properly as opposed to them assuring me. I'm like should i work here??! I feel like i know more about my account and how all of this works better then these employees at this store. I will now be driving out of my way to another store to be taken care of with my att account. :/ Who ever is in charge here needs to care more. read more

Shauna and Kayla are iPhone rockstar goddesses !! LOL. I preordered my iPhone 13 pro max in the new sierra blue color at the store on Sept 22nd.. It was supposed to be mailed to me the week of Oct 13. They got their in store order in on Sept 24 ( first day) and the exact one I wanted was in it ! Shauna let me know and held it for me so I could get it that day (weeks before the ship date!. She was able to cancel the preorder and give me the phone at the store on its first day !! Shauna and Kayla also helped me with my trade in on my iPhone 8 plus, and was able to get me the FULL trade in value. After the sale they helped me through the entire transfer process to the new phone and even waited while all the apps downloaded to make sure everything was ok !! I cant say enough about the customer service this store offers, but its Shauna and Kayla who make all the difference ! :)) read more

Low staff and the manager Naz has the most unprofessional etiquette one could have in business. I would highly recommend not going to this branch for AT&T, for it is the worst one I've ever been to. The store is very dirty and depressing as well. read more

We called the store at 6:45 asking if they are open they said yes we close at 8 Got there at 7:15 and the doors were locked Very very unprofessional Do not recommend this store to anyone read more

AT&T Store - Stores supposed to be open but doors are locked - Mobile Phones Near Me - Encino, California

I've been buying my phones from this store for years...and everything was great...untill recently...mayonee is a horrible employee, she don't know what she is doing. She lie and is completely lost...i am so pissed! How do they hire people like that? I will write about what she did to me to corporate! And i never did that before, i am easy to please but thils girl ia just a big NO read more