I ordered a phone and it was supposed to be shipped by UPS and guaranteed to be here in 2 days…read more.. It is STILL at the AT&T store and now my child's Christmas is a freakin bust... How hard is it to put a box in the hands of the UPS man... At&T is amazing but I would NEVER do business with this store... EVER... So glad I live in NC where they know how to conduct PROPER BUSINESS...

This Plainfield INDIANA AT&T store needs to close. They let a new employee do the screen replaced 2…read moretimes he couldn't do it. They act Children in this store. They want to push you in to another sale-this time at was tv. If you want good service then go else where. Please heads up they stink

Was just in the store and Ben was awesome. Wanted to upgrade and he explained what I could do very…read moreclearly. No hidden issues to get me to do it and then the ....... He also reviewed my account and told me there was a special and he could add 5 gb to my data. This was wonderful since I usually go over every month! So stop in and ask for Ben aka as Seth Rogan! Thanks Ben.

Worst customer service ever, made an appointment, arrived on time, the 1 associate working took…read moremore than 5 minutes to even acknowledge I arrived, he was working with someone else which is fine, but at least look up from your tablet sometime and say hi, welcome, anything. I was there to upgrade my iPhone, however this store is a 3rd party vendor and not a corporate store so they have none of the iPhones on display, I asked where they were and the guy said what do you want, I told him I wasn't sure and wanted to see the mini, the 11 and the 12, he said he can't show me anything unless I purchase it and If I want to see it maybe i should go to a corporate store. He obviously had no interest in helping me, told me he didn't see my appointment scheduled (even tho I got multiple confirmation texts that it was scheduled) understaffed and the one person working couldn't care less to try to help me. They could learn a lot from the Avon locations! Got 3 new phones the next day from Rockville road!

After 30+ years of loyalty with ATT, I'm done fighting with them…read more STRIKE 1. My phone had been paid off for a while and needed an upgrade. Was told I could get good trade of $900 on my old so my bill would only go up by $12. Sounds good, I thought. But! My phone trade in is a monthly credit of $25/month over 3 years!! So, if I want credits they pay out through 3 years of my installment payments of $12. Locked in for 3 years! Pay off early and miss the trade credits. Oh, nobody said that part out loud. I always try to pay off balances early, but penalties with ATT. STRIKE 1 STRIKE 2. When I upgraded my phone, I mentioned how my mom has issues with her cell phone and uses it primarily for reading and games. The rep then menioned that I could get a tablet for free since I got the phone. Then said I could forward her phone number to the tablet and use as phone. I thought, perfect! After a week of messing with the tablet I went back to ATT to have them set phone. That's when the other rep said it can't work as a phone. He talked about work arounds. This is for an 85 year old with a brain injury, no work arounds! STRIKE 2 STRIKE 3. Also found out after a couple billing cycles that my tablet wasn't free as rep told me. Its only $240 off the $600 which is given back in monthly credits of $6.68/month over 3 years!! Those 3 years have the remaining installment payments of $34.97/month. Again, pay off tablet early and miss out on credit. STRIKE 3 STRIKE 4. Oh, and there is a $20 service fee/month for the phone line even though the tablet cannot be used as a phone and only used within her apartment wifi. STRIKE 4 Today, I have moved our other 4 lines to a different vendor. Still trying to figure out these 2 that are hung up in 3 year contracts for the $credits. With my husband on disability due to injury this year and being financially responsible for my parents, I manage our budgets closely... no thanks to ATT Corp either.

Went in today and the young lady looked up my phone number and then says that I'm not on the…read moreaccount so my wife is going to have to come in. She stood there, not willing to offer any options. I asked how we can just add me as an authorized user and she said I'd have to call customer service and it would be up to 48hrs to complete. I then asked if she could look up an account that I used to have with FirstNet. She said if it's under your same number, I can't help you. I said okay and started to walk and she "Have a nice day" in a very rude manner. I nearly walked next door to Verizon to signup because of this lady. In the parking lot I called customer service, they said I can be added online and it's instant. After logging in and adding myself I went back in and asked her to check again, she was in disbelief that it would be on there already. When she confirmed that I was now on the account as an authorized user she asked for my ID so we could get started. I said no, that's all I needed now. I then went to Avon and they looked up my (closed) FirstNet account with only using my ID and fixed the issue there. Then assisted with my current family plan. Afterwards, I asked what they would advise someone to do if they found out they did not have authorized permission on their account. Answer, simple, login to your account, add user :) perfect, Avon ATT is the place. I explained to them my Camby experience, turns out a lot of customers experience the same problems with Camby and end up at Avon. Camby location is just an authorized dealer so they'll just give incorrect info and act how they want. If you really need help, go to the Avon location west of Dan Jones.

What a joke of a place!! U have ppl that "work" here and are goofing around! No actual help! This…read moreplace has a stupid wait time for the amount of ppl that are "working" there is a particular fat dude with glasses that literally has his headphones on at all times, is on his phone n not doing anything but look at u like he's stupid! And to top everything off they are no help at all!! Why have a store with clowns if they are supposed to be there to help!

My name is Nelly and I only speak Spanish. Today a wonderful young man named Marvin helped me with…read morenot only my plan issues but also understanding my phone. Great person, and worker :).

Super friendly and helpful staff. Even though they didn't have what I needed, but the team members…read morewere able to provide some great information and recommendations. Note: I was looking for the Apple 16ProMax within just a week or two if launch so it wasn't a complete surprise.

At&t is worst service I've ever experienced. Way to expensive not worth it. Only been with them for…read morenot even 4 months and already having to pay over $1,000 for my service.

So we have had issues with our home phone ( landline ) for about a year. I really didn't care about…read morefixing it since most of the calls we get are sales, scams, political or charity all wanting money. It wasn't until it started effecting the WiFi that I cared. I finally called and talked to a guy named Dan. I could tell Dan was sorta a computer geek. He was talking to me about ports, overlapping signals etc... He actually seemed knowable and trustworthy. We have been getting mailers about AT&T doing "Free" upgrades to fiber optics. So decided to up grade which is supposed to get us a better router, multiple signals and faster uploads. Appointment set for a few days after the call between noon and 4 to get it all set up. Supposed to take up to 4 hours. Two days later: Got the call from the tech about 1:05pm he was on his way. About an hour after the tech showed up I got another visitor. A young man who said he was my consultant. So he came in and we set up the Smart Home Manager app. Then he wanted to talk to me about our cellphones. I told him the companies we were with and that we were happy with them. He mentioned free phones and a $$gift card. I said nope wont be changing cell phone carriers. I didn't tell him but I don't believe in giving one company all my business. If that one company has issues then you are screwed. And my WiFi in my car is AT&T and it constantly drops my signal. Right at 4 hours later the tech was done and everything seems to be working. With new technology I didn't have to reset passwords on every item that was connected. That was great. He left behind the old battery backup for the broadband phone. He had to come back in and take photos of the new outlet and I asked him about it. He said it was costing the company too much to dispose of them so they just leave them behind. Im hoping I can at least take the battery someplace to be recycled. So far so good. Time will tell if this was a mistake.

Terrible. I called to cancel my service and the representative (Ashley) tried at least 5 different…read moretimes to sell me other services or alternate services. I was like um, I'm calling to cancel my internet because it's so bad where I live. They don't offer Fiber where I am located (Sobro area). I explained it's been spotty ever since I got it. Finally, I was told I'd have an email with further instruction on equipment return (modem and power cord) within 24 hours. I'm not certain that I'll receive it, but we shall see. If not, I'll be calling AT&T back.

I was promised service for $30 & $35 for home and 5g service yet was charged over $170. Beware…read moreT-mobile they will rip you off. They continue to send me bills even though I don't use their service.

I have iPhone 16 with privacy screen protector which have unlimited replacements. I had 3…read morereplacements within 1 month but process has been easy without any hassles. There can be some traffic but my issue is resolved quickly once i see an associate.