I wanna send a special thanks to ms Mel for assisting me at this Location. She was helping 5…read morecustomers ( all At once) because they were short of staff, and she did all this with a great attitude.... Definitely a special employee in Mel, she also taught me several other things about my phone .... What a nice Lady with the best customer service vibes .... Thanks MeL

Make a goo deal today at spring mountain store.Manager did a great job for my business!Professional…read moreservices

This review is for Sara, who handled a very difficult situation with grace and professionalism. My…read moretraveling partner was having issues with his Apple Calendar not syncing with his Outlook. News Flash - they don't talk to each other The second issue was that his screenshots were not being delivered to one person in a group text who has an Android phone. Cue the cut card from SpongeBob, About 90 mins later Sara was able to fix the issue. Sara saved the day. Remember, not all heroes wear capes. Thanks Sara

Terrible service today. Ive ben to this location several times throughout the years for pickup of…read moreonline orders and visits to the Genius Bar. Today's appt was at 5:30pm as my AirPods are having sound issues and I have Applecare +. Checked in at 5:30pm was told to have a seat. After about 20 min no one came over as they usually do, so I flagged down an associate. He got someone to bring me back to the Genius Bar area where I sat for an additional 10 minutes or so? before I had to flag down the same guy to ask what is going on. He then got someone to come over to assist me. By this time I had been there almost 40 minutes. The technician that helped me was very nice. He took my AirPods off to the back to test them. Ultimately ended up replacing both. This 1 star rating is no reflection of my technician as he was great. It is reflective of the poor service and communication from the staff that checked me in. I ended up in the store over an hour for something in past experiences has taken roughly 30 minutes.

Outstanding customer service. Very knowledgeable about their materials. They also offer a variety…read moreof service, whether you're looking for phones, laptops, smart watches, and tablets. Also, different phone and tablet cases. Friendly staff and quick installment service.

Bashir provided exceptional customer service! I will definitely be referring friends and family to…read morePhoneWorld

I had an excellent experience at Cox thanks to Bryan C. He went above and beyond to help me with my…read moreinternet service. Without me even asking, he reviewed my account and found ways to save me money, which I truly appreciated. Bryan was professional, knowledgeable, and took the time to answer all of my questions and address every concern I had. It's rare to find someone who genuinely cares about helping customers, and Bryan made the entire process easy and stress free. Because of his outstanding service, I would definitely return to Cox and ask for him again if I ever need assistance. Highly recommend working with Bryan !

Antonio was an awesome representative. He actually resolved our issues, which other reps at other…read moreoffices had been unable to do. He was respectful, friendly, knowledgeable, and professional. I highly recommend this Cox office for your Cox needs. Antonio said his co-worker, Ayeda, was just as qualified.

There overall business is a joke. You go to sell your phone that's legit and once they get you…read morethrew the door and check they start low balling you from the price they told you and clearly the phone had no defects but they try and scam you! But if you bring in an alleged stolen phone they just give you the cash and on your way! Tell me your a front without saying your a front !! Bad service Bad employees Just bad all around

Absolute lifesavers! I called around to so many cell phone shops in the area, and Silver Wireless…read morehad the best price by far! ( some places quoted me double even triple the price ) They were super quick in fixing our camera lenses, and the service was just fantastic from start to finish. Special shoutout to Scarlet, who was the one that helped me out she was so nice and welcoming! Their shop is huge, incredibly clean, and staffed by a wonderfully friendly team. I would definitely come back, and if you need any tech or phone repairs, this is definitely the place to go!

The young lady we spoke with when we entered the store was extremely polite,…read morevery friendly, knowledgeable and helpful! The phone repair and battery exchange went well and it was completed in the amount of time promised with a follow up phone call! The price was reasonable and in our experience, we would highly recommend the facility on East Bonanza!

Omg..my review back 1 yr & 1/2 was removed, looks like! Anyways I was so pleased with the service…read moreit was Cathy at the time when I switched over to Metro PCS from Cricket and she was wonderful with my switch over and the sale of my new device! I'm picky as hell cos I have worked customer service many, many years and I tell you it was a great experience! I now went back here on Saturday to get information on getting a new device next month and Edwin couldn't have been nicer and more informative! I love this store truly..Highly recommend. I don't understand why all the bad reviews? Keep up the great service and products! Thank you, Edwin (The Samsung Galaxy J7 Prime I've had was brand new and the performance is still top notch) considering I use it probably more than 12 hours a day, created my own YouTube Channel with it and have had it 1yr 1/2.

Had an awful experience at this store today. Arrived at the store around 3:25 pm during business…read morehours to find an "out to lunch" sign on the door with no reference to when they would return. My wife and I waited about 10 minutes or so and decided to walk over to Albertsons and get some groceries. That took about 15 to 20 minutes. We returned about 4:00 and waited a few more minutes and i called the store a few times with no answer. At this point we were trying to decide whether to go to a different AT&T store and cut our loses on invested time hoping that someone would come back. I wrote a note explaining that we had waited a long time and requesting a call when they returned. After we had been there for about an hour an employee named Eloy appeared from the back office and opened the door. I questioned why it was so long and he pointed to the "out to lunch" sign. I told hime it would have been helpful to have a time of return on the sign. He was totally unapologetic and lied saying he had only been gone for 35 minutes. At this point it was 4:20 and we said you were gone for close to an hour whole we were here. He wanted to argue and looked at his phone and said he clocked out at 3:46. This was 20 minutes after we arrived. He may have clocked out then but he was gone for considerably longer. He finally said "i am here now, do you want me to help you?". I said no as he was not truthful with us and certainly was offering nothing resembling an apology. We went to the AT&T store in downtown summerlin and employees there were great.

The GM Howard Burford and the only other employee working at this location today are very…read moreaggressive and combative. I went in with two simple questions, how to migrate my text messages to my new phone and how to physically trade in my old phone. Everything was already paid for and done. Both came to the quick conclusions they could not help me and told me I need to figure it out on my own telling me I only have 7 days now to figure that out. I asked a second time to confirm there was nothing they could do to help, and they confirmed that and the timeline. After asking nicely if they send a survey for the experience both stood up and walked up to me asking if I was threatening them. Mind you, these two men are much taller than me and I was still sitting down. Stated I was leaving and moved toward the door because I felt uncomfortable, then one employee yelled telling me to wait, then taunted me with his business card saying "here make sure to call and include my name, I'm the GM." I'm not sure how things escalated so quickly being in the store for maybe 3 mins, but I had no intention of writing a review of them, rather of the phone transfer timeline and text transfer difficulty. Their reaction was very unprofessional and uncalled for, I really hope someone from ATT watches the video surveillance to get a clear understanding of their employees behavior.

So one day I was eating at Hobak and snapped a picture of dessert. I was eating my ice cream then…read morethe next thing I know, it melted and landed on the top half of phone... Ever since then I had trouble hearing a normal phone call and had to put everything on speaker lol. So I reached out to Kimbo and he saved the day. Even though they didn't have the speaker parts for an iPhone 6 back in the day so he went out of his way and switched out my defected iPhone part. After switching the parts and scraping the ice cream residue off, I could finally have a normal phone call haha!

New customer came in with a water damaged phone and they fixed my phone within 2 hours looks good…read moreas brand new !!!!!!! They need to be on the news or tv they're talented good vibes great customer service if your in Vegas and have dropped your electronics in water or completely cracked your electronics CALL THEM THEY WILL GET YOU RIGHT AND prices are undefeated!thanks again fonesgonewild