I DO NOT RECOMMEND AT&T ESPECIALLY THIS NORTH LAS VEGAS LOCATION. There were charges on my bill that I wasn't told about when I upgraded my phone last month. Tuesday 9/24, I went to the AT&T store in North Las Vegas where I upgraded my iPhone. Charles, the manager that assisted me, is no longer at this location. Robert was very kind and helped by validating my concerns and said I would have to call in to AT&T to get those fees waived. Says there's nothing they can do about billing from the store. 9/25/24 at 2:39PM I called AT&T from the information listed on the copy of my bill that Robert had printed out at the store and spoke with Jane. At first she said she couldn't waive the fees, then she put me on hold. Then she gave me a $20 partial credit for NEXT month. When I asked why only a partial credit for something that was not in the signed contract that I agreed to, she tells me she is bound by certain limits and I should go back to the store to ask them to waive the fees since they are the ones that set up my contract. Oh but before she ends the call, she wants to know if I would like to add an additional line for a family member. Unbelievably insensitive to my resolution. I'm now noticing that if I had just waited another month, I wouldn't have had to trade in my old phone and I could have received the iPhone 15 (that I have now) for HALF of the installment payments that I'm now being charged. I have since called the store THREE TIMES. 9/25/24 3:49PM The first time, Amir answered because no one at the store could answer the call (he works in a call center?) Amir tells me yes, call back and speak with Robert (the one I spoke with last). He can help me with waiving those fees because they did it at a store level. Amir suggests I call after 10:00AM tomorrow morning because Robert isn't working on this day. 9/26/24 10:55AM The second time I contacted the store, Robert wasn't in yet. I left my information to have him call me when he got in. He never called back. 9/26/24 5:13PM The third time I contacted the store, Jeff tells me Robert is there but he's in the back. I tell him I'll wait on hold. Jeff says it could be over a half an hour and asks for my information instead. Jeff has helped me before and doesn't offer to help or provide any assistance. He assures me Robert will call me back. Robert has not called me back. I wrote two 5 star reviews about my experience with Charles at the AT&T store in North Las Vegas. I brought my friend in the following day to upgrade his phone too. I tell everyone how much I love AT&T and now I feel like a fool. I am embarrassed that I have been suckered into being a customer with AT&T for the next 36 months. read more

AT&T Store - Mobile Phones Near Me - North Las Vegas, Nevada

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Just called the store , spoke with George to inquiry about trade. They are currently ordering iPhones 16, since they don't have them in the store. I told them I was inquiring and much rather walk into the store and complete the process. He stated is the same process. I insisted I would walk in and he hung up on me - I called back to get his name. John answer stated he was not the person that helped me and that the manager is Christian. I suggest a better customer service training and this is a reflection on management team. Will take my business to another AT&T store read more

Store is full of crooks and swindlers all the way up to the district manager who has refused to get in contact with me for over 2 weeks. On 9/11/24 I took my stepson into AT&T as he let his bill get out of control. When we walked in I was greeted by an associate by the name of Jeffries. I explained my stepson let his bill get out of control and I want to pay it off clean and clear and close his accounts. I was told no problem we can take care of that. The bill came to almost $900 so I paid it and had the understanding the bill was paid in full. After paying the bill we decided to get my stepson a Local number on the pay monthly plan at $60 per month. This was all setup per the district manager who told the sales associate to do it that way so my stepson won't have to worry about activation fees and a contract. Weeks have been gone by and my stepson still had not had access to his new account on top of his old account showing he still owes around $750. After an hour on the phone with the billing department it turns out the district manager and the sales associate paid off the phones and brushed the account to the side to open a new account which is a huge No No according to the billing department. I went into the store to speak with the manager Robert on multiple occasions who has been zero help. They have told me to come multiple days and the district manager would be there and of course he is not. After multiple texts with the sales associate I was assured they would get the DM to be in contact with me and It has been 2 weeks since then and still nothing. I've explained multiple times I have an extremely sick wife at home and cannot keep making unnecessary trips due to their screw ups. Now here I am with a bill due on October 15th, 2024 for almost $750 because they refuse to make it right and own there mistake. I HAVE A WIFE WHO IS ON HOSPICE WITH TERMINAL CANCER AND THESE CROOKS ONLY CARE ABOUT THEMSELVES. I CANNOT BELIEVE THAT PEOPLE LIKE THIS EXIST IN THIS WORLD. YOUR DISTRICT MANAGER MADE A HUGE MISTAKE AND IT IS TIME TO OWN UP TO IT. MY NEXT STEP IS TO CONTACT THE LOCAL NEWS ON THIS. read more

The store manager Charles made the entire experience. He took his time with us. Answered all kinds of questions. Was thorough in helping us set up and transfer our data for our upgraded phones and watches. Offered advice on products. It was such a seamless transaction. We normally upgrade our phones at the Apple Store and this was by far the best experience. We're going to upgrade at AT&T stores from now on! Thank you so much "him"! Hahaha read more

Continue to have Billing issues only and I have only had the phone for 1 1/2 months and everytime I go in to fix it, It takes over an hour (2) and I'm returning because issue still not fixed.. Friendly staff but I prefer I had a working account that didn't require me to come back and forth to WAIT.. I want out of my contract.. I had T_Mobile for 15 years they had no customer care but my billing was consistent and accurate. read more

Prompt service but tried to pressure me to do installment plan instead of buying outright. I'll order online.

I was recently in this store to purchase 2 Apple Watches.They were out of stock so I ordered them and shipped them to the store.They arrived a few days later went there to activate them which took 45 minutes plus for a simple process.we should have done it ourselves but didn't want to be rude! Two weeks later I'm viewing my upcoming bill and find 2 phones added to my plan as well as the watches.I contacted AT&T and after 3 aggravating calls I got to the bottom of it.the sales person added 2 phones and lines somehow under my account without AT&T corporate being able to find them on purchase history.I filed a fraud claim which can take up to 30 days,called back AT&T and told them I would pursue this matter with lv metro digital fraud department.they closed the unauthorized phone lines with no charges!after All my time and aggravation because of digital thieves at this AT&T store.Buyer beware at this location it's not a corporate store it's a franchise and run without the structure of a corporate AT&T.After researching this is not the first time this has happened at this location! read more

We had to go into the store to order a new phone and add a line for my sister. We were greeted by Nathan and Nick and they made the process smooth and easy. Nate even talked me through fixing an issue with my phone I've dealt with for over a year and tech support couldn't help me! They both gave 5 star customer service and although I live 30 min away I would make the trip to get my questions answered right! read more

I would give a 0 star & not recommend this location.. sold me a broke phone on the 1st day I got it, for the 5 days in on the 14 day return policy went around & around with the people here & customer service for 4 days just trying to get the phone exchanged.. kept being told it's an apple issue to go to an apple store.. no it should have just been exchanged instead of all the hassle & frustration.. then finally the 5th day had to come back to this location 3 times just had them return the phone & give me a refund.. had to pay the $55 stock fee.. returned it because finally was told that was the only one of those phones they had in stock there.. so rite there was a red flag to me.. last one u had? Hmm.. & came out with out the box sealed.. must have been a used one or one someone had played with, used & returned already & tried to turn around & resell it.. read more

Employee lied about making an insurance claim and when in reality he put us on an upgrade plan(for the exact phone that was stolen and we're making a claim on). No store manager and district manager hides behind employees even after ATT customer service number said they would call. Wants us to come back into the store to "resolve" issue but I'm in california. read more

This store is horrible, employees spend more time talking than helping. Switched over from tmobile in April to do trade in, took me hours, after being told everything went through and should be receiving the credit in few months. To being told the employee (christian) never put the trade in through as they said. My account didn't get setup correctly, nothing we talked about in store happened and now I'm stuck to pay for a 1k phone out right. Not to add my service not working the entire time from switching. The worst phone company I've ever dealt with. Definitely switching back. Do better! read more

I am very satisfied with the overall service provided during my visit. I was greeted as soon as I walked into the store. I was offered a seat and the TV remote while I waited as all store reps were assisting other customers. Waited 5-10 minutes for a rep to help me with my wireless service. The rep resolved my reason for the visit. Thank you Maggie! Excellent customer service: Welcoming, polite, knowledgeable, informative, helpful, friendly. Also, I appreciate that all staff were wearing masks (as well as all customers). read more

This is my go to location when I need anything related to my cell phone. I always get great friendly service from knowledageable staff.

Each time we have an issue or need to purchase anything phone related, this is the location you should visit. The representatives are super helpful and very knowledgeable. We highly recommend this Centennial establishment. read more

I've only had good experiences with this AT&T store. The staff are friendly, and even when my requests or problems were difficult they did their best to get me the help I needed. I definitely recommend going to this AT&T for friendly staff and amazing customer service! read more

The staff is super friendly spent 30 min with felt like we where Freinds already excellent I love vegas

Friendly staff! Sean is always so helpful and willing to answer any questions. I love that I can get good service and not feel like an inconvenience to anyone. I will be recommending my friends to this location . read more

Phil gave us Great service. Very friendly and helpful. Nice store. My husbands first iPhone! Woohoo!

Friendly staff and always willing tho take care of the customer. They made me feel welcome and a sweeter all my questions. I had ed been here several times and always feel welcomed read more

This is absolutely the worst experience I have ever had as a customer with at &t I have been a customer for 10 years . The whole issue I have had with my experience is the sheer lack of common courtesy & respect. The assistant store manager of this location applied almost a $400 payment to my account that was meant for another customer. Because of lack of paying attention, and completely screwed up the setting on my account after I made a $500 payment. Toward my bill that same day the mistake was all done within a 40 min period. Not only was my phone shut off, but after doing a company investigation. The store manager himself Phil didn't even have the common courtesy to notify me I'm appalled and disgusted. If I had to recommend a phone company it definitely wouldn't be at & t please watch your phone bills guys. The fact that it's taken them over a week to fix the problem, and it still hasn't been resolved is just disrespectful. This is a billion dollar company, and you have no common decency towards your customers what a shame! read more