Great service at a fair price. Fixed my screen quickly, could have had it the same day, but I had…read moreother things to do so I picked it up the next day.

They responded quickly, and gave a very helpful referral when we determined that there was another…read moreplace that could handle my special needs. I appreciate them!

I DO NOT RECOMMEND AT&T ESPECIALLY THIS NORTH LAS VEGAS LOCATION…read more There were charges on my bill that I wasn't told about when I upgraded my phone last month. Tuesday 9/24, I went to the AT&T store in North Las Vegas where I upgraded my iPhone. Charles, the manager that assisted me, is no longer at this location. Robert was very kind and helped by validating my concerns and said I would have to call in to AT&T to get those fees waived. Says there's nothing they can do about billing from the store. 9/25/24 at 2:39PM I called AT&T from the information listed on the copy of my bill that Robert had printed out at the store and spoke with Jane. At first she said she couldn't waive the fees, then she put me on hold. Then she gave me a $20 partial credit for NEXT month. When I asked why only a partial credit for something that was not in the signed contract that I agreed to, she tells me she is bound by certain limits and I should go back to the store to ask them to waive the fees since they are the ones that set up my contract. Oh but before she ends the call, she wants to know if I would like to add an additional line for a family member. Unbelievably insensitive to my resolution. I'm now noticing that if I had just waited another month, I wouldn't have had to trade in my old phone and I could have received the iPhone 15 (that I have now) for HALF of the installment payments that I'm now being charged. I have since called the store THREE TIMES. 9/25/24 3:49PM The first time, Amir answered because no one at the store could answer the call (he works in a call center?) Amir tells me yes, call back and speak with Robert (the one I spoke with last). He can help me with waiving those fees because they did it at a store level. Amir suggests I call after 10:00AM tomorrow morning because Robert isn't working on this day. 9/26/24 10:55AM The second time I contacted the store, Robert wasn't in yet. I left my information to have him call me when he got in. He never called back. 9/26/24 5:13PM The third time I contacted the store, Jeff tells me Robert is there but he's in the back. I tell him I'll wait on hold. Jeff says it could be over a half an hour and asks for my information instead. Jeff has helped me before and doesn't offer to help or provide any assistance. He assures me Robert will call me back. Robert has not called me back. I wrote two 5 star reviews about my experience with Charles at the AT&T store in North Las Vegas. I brought my friend in the following day to upgrade his phone too. I tell everyone how much I love AT&T and now I feel like a fool. I am embarrassed that I have been suckered into being a customer with AT&T for the next 36 months.

Just called the store , spoke with George to inquiry about trade. They are currently ordering…read moreiPhones 16, since they don't have them in the store. I told them I was inquiring and much rather walk into the store and complete the process. He stated is the same process. I insisted I would walk in and he hung up on me - I called back to get his name. John answer stated he was not the person that helped me and that the manager is Christian. I suggest a better customer service training and this is a reflection on management team. Will take my business to another AT&T store

Zero stars really…read more Went to exchange a router that was no longer working after 30 days. The internet stopped working and finally realized it was the router. We took it in to exchange and was told we had to wait 3 days as the stock in back was for new customers. Lol. Step 1, how to loose existing customers is treating them as unimportant. Step 2. Customer service. Well about that. I have never been treated so poorly in my life by a company representative of T-Mobile. I felt like I walked in a war zoned 3rd world country. Sam was so hostile and aggressive I'm shocked he works in the industry, let alone representing a fortune 500 company. Do not go to this store to replace, purchase or repair your tmobil products. You will be met at the door by a disgruntled employee that clearly hates his job.

Daniel patiently, and I mean patiently, handled all of the transferring over. I can't tell you how…read morethrilled I was that I wasn't expected to do anything! He treated us as if there were no other customers on the planet. I recommend this place, always handy for me, but I strongly recommend Daniel.

Great service and a great selection of products! I stop in this shop regularly for screen…read moreprotectors (I drop my phone too much smh), and they not only have have the exact size protector for my phone, but they give me a free installation every time so it fits beautifully. My go to iPhone accessory story in Vegas!

Excellent customer service from start to finish. The staff was friendly, professional, and took the…read moretime to explain everything clearly. They repaired my iPhone quickly and the quality of the work was great. I appreciated how honest and helpful they were throughout the process, and they made the entire experience stress-free.

Good place for any cell needs. Thanks Micheal…read more Always helpful and knowledgeable. Happy

Once upon a time I was searching for a cell phone repairman and a good cellular network…read more Somewhere along the long winded road of Sahara boulevard. A place appeared like a mirage, in the name of Celluar Depot. Inside was a man named Michael, whom I enjoyed networking with. A good person who provided simplified service. A modern guru who believes, a Cricket payment should not feel like a traffic ticket.

Mr Patrick is supaaaa! Nice! He's polite, respectful, and…read morehumble! He needs a damn raise! Thank you Mr Patrick for everything.

This is a tough review to write because until yesterday, I trusted Gadgetmates--especially…read moreJonas--completely. I've recommended them, defended them, and even did so in-store less than 24 hours before this went sideways. Then it fell apart. I dropped off my laptop at 2:30 p.m. for what I was told was a simple job: remove a RAID controller, copy data, and install a second SSD. I was promised it was "easy," that data transfer was the only real step, and that I'd have it back by 2 p.m. the next day. I was signed up for text updates--none came. At 5:45 p.m. that same day, I called to check in. I was told the transfer was "60-70% done." Two other people heard that call. The next day was a string of delays, missed calls, and vague updates. By 4:30 p.m.--well past the promised deadline--I finally learned the truth: no data had been transferred, no work had been done, and the laptop hadn't even been turned on. (Alienware logs don't lie.) Then came the real problem: Jonas. Instead of owning the failure, he pivoted to condescension and denial--telling me I "don't understand RAID," insisting no one promised a next-day turnaround, claiming my SSD was defective (it isn't), and denying statements multiple people heard firsthand. In short, the story changed, the facts didn't, and I was treated like the problem. Meanwhile, I can't get anyone to tell me my data was safe; I was panicking as any normal person would. I have backups, scattered across several drives and will take days to recover to 90% of what was on the laptop. I got the laptop back around 5 p.m., untouched until 3:30 that afternoon--hours after I was told work was already mostly complete. How do I know this? Because every powerup, every keystroke is logged by the laptop's security system. See shots below: One can see exactly when it was plugged in. Mistakes happen. I can deal with delays and mistakes. We're all human. What I don't tolerate is being misled, talked down to, and effectively called a liar when there's clear evidence otherwise, indicating precisely who did what and when. Curious isn't it, how some business project their own failings onto others, rather than just honestly owning the problem and making it right? That's how I manage my clients, anyway. Explain the failure, offer a solution, make it right, and everybody stays friendly. I'd never consider insulting a client; it cost a lot to gain them, and it's easily 30X more costly to lose one. Clients share experiences. Here, and elsewhere. And people trust those shares of personal experiences. shared on review sites. As I'll do on every review site I can find after the insults tossed at me. What a shame; my most trusted go-to gone means now finding their replacement.

Customer service was amazing! We want to give a big shout out to Stephanie who helped us out with…read moreour phone service. She was very informative and helpful with our concerns and was very friendly and happy to assist us. Thank you again Stephanie for your positive attitude and help with our concerns. Me and my wife were very impressed. We have encountered many AT&T employees, but none had treated us as friendly as you. Keep doing an amazing job. Employees like you are hard to come across by. We will be coming back for any future concerns or upgrades. Sincerely, Jose & Ruby.

They don't answer their phone. Trying to help my aunt & buy her a phone but they don't pick upread more

My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

just got my iPhone 15 Pro Max Titanium screen replaced here and had a great experience at a very…read morefair price. Carlos helped me and he was incredibly helpful, knowledgeable, and patient while explaining everything. You can tell he really knows what he's doing and takes pride in his work. He made the whole process smooth and stress-free, and my phone looks brand new again. If you go to Gadget Repair, ask for Carlos....he'll take good care of you.

Wait was not long. Service was Excellent! Tim was extremely Helpful & Professional !…read moreI recommend this location for your in-person needs!!

This is the worst company ever!! There were people walking around in my apartment complex knocking…read moreon doors selling AT&T services. The gentleman who came to my door showed me the special and also said that I had 15 days to return my equipment without any charges if I wasn't satisfied. I got no service in my apartment for my cell phone and the internet was not good at all as I work from home and since it was wireless, did not meet my requirements. I sent all the equipment back in 10 days. I received a bill for $120.93. I feel I was lied to just to get my service. This not right and I will never give AT&T a good review!

Once again. I want to Thank Mike for fixing my iPhone today 7/13/26…read more He did an AMAZING job. My phone wouldn't turn on after a day at the pool. I called and went to Mikes new location next to Gold Coast casino. He was very helpful and polite. Mike is VERY HONEST about everything he does. He will not overcharge the customer l After he fixed my phone, I tried to give him a tip for fixing my phone in a timely manner but he wouldn't take it. I left a tip for him anyways just for being an awesome & honest guy. I recommend him to anyone that is having any trouble with iPhones or any devices. Hands down. You're awesome Mike. Thank you.

Excellent service! Mike repaired my phone quickly, the price was fair, and the quality of the work…read morewas great. Mike was friendly, professional, and made the whole process easy. I definitely recommend Fixitup iPhone and iPad Repair to anyone who needs a fast, reliable repair.