1 sales person many people service sucks waiting just to pick up internet system now at 1015 2…read morepeople come out

I needed to get the skinny on our upgrade options as both of our phones are on their last payment…read more David popped in and saw that there were no customers in this store so we went in. He was being seated for "immediate" service as I walked in. I held the door for the guy coming in behind me. The employee who told us that we would be helped immediately ran to help the new customer. She ignored us. We waited a few minutes and then left.

If I could give negative zero for my review i will give if to them. They don't know or will not…read morehelp you after buying the phone if you have problem. And they are arrogant and argumentative. Pls pls pls don't ever go to these place. Go to another Verizon store. I bought my phone with them and told me if I trade in my phone, my new phone will be free. But when I get my Verizon bill I was surprised because my bill doubled than my previous bill and I have to pay monthly the new phone. I went to the store but they have a new version and they didn't help me at all. Arrogant and argumentative to client. I have to call the Verizon and help me to reduced my bill to that I have before. Pls don't go to this store the Russell cellular Verizon in melrose park.

Ariana had THE BEST attitude and was extremely helpful and efficient with helping my family and I…read moreactivate our eSIM cards. Such a kind worker this location has. Would not waste a breath at the ELMHURST or NORTHLAKE locations. Elmhurst should just be shut down lol.

stopped in for a payment and they offered me the great deal on the phone. no over charges or hidden…read morefees. manager name Jennifer was so nice and helpful. She knew how to help and was very informative. will come back again for sure

The store was empty... there were many workers available. I stood there for a few minutes -- it was…read moreas if I was invisible. Then two other women walked in. "Hello! Welcome!!! Let me get you checked in." This store still doesn't like me. Fine. I'll just give my money to a different store. The five star previous review is for a different store.

Clavell was helpful in setting me up with a replacement iPhone. I could wait until the new SE comes…read moreout tomorrow, but I'm lazy and inpatient so I just bought an iPhone 8 and I'm very happy. Due to COVID precautions, staff are unable to touch customers' phones, so I'll sort out the SIM card thing later tonight. I like the strict COVID precautions and it is good to see the staff adhering to them. Clavell gave me a sheet that explains how to set up my new phone. Easy access to this location, right off Mannheim and the Ike. Free parking. Quarantine hours are slightly restricted, but they are open to 6:00 pm today, so I was very happy to get in and score a new phone today. Great staff. Very clean store.

Amigos Wireless & Repair, hands down has the best prices for repairs!! I went to the Melrose Park…read morelocation and was pleasantly surprised on their knowledge, friendliness and products. I went there to repair my Apple phone and was very happy with the results and how quickly it was done. They also honor the warranty for 30 days. I had a small problem, and they fixed it right away. The best hidden secret in Melrose Park!!!!

We went there today for a cord for iPhone at the time we found out they also repaired cracked…read morescreens I had mine repaired they did an excellent job for minimal price. I would recommend them highly to anyone

Lili at the Harlem location is awesome. I had some billing issues a couple of months ago and was…read moreso fortunate to have her assist me. She was friendly, knowledgeable and patient, and that meant so much to me. She is the perfect example of what great customer service is all about. Thank you Lili!!

This is have been by far the worst experience of my life first the scent in the air is just so…read moreunpleasant. The service was so unwelcoming and discomforting the workers are having full on blown conversations about " How small there feet are and how little there shoes are" then to mention I had work at a time since of emergencies wasn't a thing in this case there was over 10+ Customers waiting for service

I walked in today wanting to switch from AT&T and to upgrade my phone. I honestly wasn't expecting…read moreto be helped in a timely manner or to actually switch that day and walk out with my new phone. (I guess I'm just used to AT&T's service.) Not only did they make sure to help me within 10 minutes of me walking in, they got me transferred with new phone in hand in less than a half hour. I was very impressed! Daniel helped to make it a quick transition despite my old phone being unable to download the T-Mobile app, AT&T's website and in addition to me not knowing my AT&T passkey code or account #. I couldn't believe how fast he made it happen. Thanks for your help today and thanks for better service than AT&T!

I walked into this T-mobile store this week looking to ask about upgrading my family's phones…read more There were 5 or 6 T-mobile employees there and no customers. A female employee asked what I was looking for and proceeded to behave as rudely as she could toward me, talking over me, repeating her answers loudly and with a lot of attitude. I don't know what her problem was, but she really seemed to resent my questions. I had to ask them because T-mobile has some very complicated promotions for phone upgrades and they are confusing. There were plenty of other employees standing around who probably could have handled my questions without the attitude and the nastiness. But they just looked on or at their own phones. I am a longtime T-mobile customer with a family plan and numerous lines. I was considering locking in another 2 years in order to get upgraded phones. But I don't want to be treated this way and will be shopping around with other carriers now. Ugh.

I didnt have any services done because they dont work on my phone.... but I did want to comment on…read morethe fact that they responded to my inquiry pretty quick. :)

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy