Literally had to wait 30 mins just to ask a simple question of whether they had something in stock or not. No one acknowledged me when I came in or given an estimate of how long it would take to just speak to an associate. Went down the street to the mainplace mall att store and was given immediate service. read more

My wife and I were having issues with customer service every time we called. We finally came into this store and asked them what we should do. The staff here walked us through the process, and were extremely patient and helpful. They were entirely on our side, and they wouldn't let up until our issue was resolved. We would recommend this store with this staff to anyone in need of help. read more

A salesman came to our house. The deal was too good to pass up. 3 new iphones 13, monthly savings of $40 and $750 in Visa gift cards. well, guess what....The first month the bill was $60 higher than guarantee ($10 higher than Verizon) and the 3 gift cards that were suppose to be here in 4-6 weeks have yet to materialize & no one at ATT has any record of them being ordered. After numerous calls to the ATT help line, I visited a local store who said they can't do anything, I would have to go to a corporate store. Guess what? Corporate couldn't help me either. I spoke to the help line again, this time the call was 1 hour, 8 minutes. She tried to help but was unsuccessful. 18 years with Verizon and was I stupid to try and save some money. read more

If I could give this store no stars I would. I would not recommend AT&T for any Internet or cable services. it has been nothing but a nightmare the past 3 weeks. twice the techs did not show up for installation when they were supposed to. we've gone into the store every day this week only to waste our time and have nothing get resolved. I've been with att for 5 years so I thought I'd give them a chance with our WiFi in our new apartment but I'm so fed up with it. We switched over to Time Warner and could not be happier. read more

I hadn't stepped foot into an at&t store but it was time for me to upgrade my phone. So hubby and I went in. The minus one star was just because I think the greeting and just coordination of the store could be better. We walked in and didn't know who worked there weren't greeted until a few minutes later we were added to a check in list. I was dreading to be honest until Lisbeth greeted us and started to help. She had such a warm smile and helpful demeanor. Even though we were there for a couple hours getting set up with new phones, she was so helpful and patient with us and I really enjoyed working with her. A great experience with her and her professionalism. read more

Arrived into the parking lot 10 minutes before they opened and hung out in my car. At 9:57am, I got out and waited outside. The 5 employees are literally sitting around and talking. At 10am, the guy unlocked the door, but all he did was flip the lock and walk away. I was expecting him to open the door and welcome everyone in. Apparently customer service is not their strong suit. All I needed to buy was a gift card for my sister-in-law. When I told him that's what I came into buy he said, "oh ummmm...I'm not sure if we have any" Hello!! It's nearly Christmas! How do you not have gift cards?!? If they were available to purchase online, I would have much rather spent my time doing that! Thankfully, he found one in the back and once I paid, I got out of there!! Definitely wouldn't recommend this location for their customer service! read more

MANAGER AND EMPLOYEES IN THIS STORE THEY ARE ALL NOT KNOWLEGABLE AND NONTECHNICAL PEOPLE. Omg, I wish I could have no star. this store has a most terrible customer service I've ever seen. Yesterday June 5th I went there in the morning to fix my phone which I don't get signal and being no service all the time. It was girl she came up to fix the problem..i wish I never go there. So she rest my net work setting on iPhone 5s and change the sim card and she said try couple days if it was still no service I have to change the phone. After couple hours I noticed all my voicemail I kept from 2015 up to now are GONE. the voicemail I kept was very important to me and some of them was from close people in my life they passed away. Anyway I went inside OMG the guy he was asking me in front it was Mexican guy with no smile so I explained him what happened and he interrupted me with not looking at me just looking to front door and said we can't do anything about it and she was trying to help you out but I explained to him I wish she knows what's she doing and give me a warning I might loss my voice mails by resting or changing sim card. But he kept her side he was NOT HELPFUL AT ALL. I went to at&t on north Tustin but they said they don't know what did she do so better I call 611 at&t customer service to see if I can get missing voice mail back. I called 3 times to customer service and they were nice and I got just voice mails from past 30 days not anymore. So I go back to main street store to talk with manager...I went there the girl with glasses on came to me apparently she was a manager which I know now why all the people in store so not helpful and rude. I explained what happened since morning and I explained how important was those voice mails and meanwhile I was crying. OMG after all she answered with no empathy and coldness that's not her fault but I was trying to explain to her I had all my voice mail before I come to store this morning but she either couldn't understand or not caring about what happened which I think it was both. the worst part was when I was crying loud she didn't even say sorry and helped other new customer coming and she let me to leave while crying. AGAIN,MANAGER AND EMPLOYEES IN THIS STORE THEY ARE ALL NOT KNOWLEGABLE AND NONTECHNICAL PEOPLE. NOT RECOMMENDED AT ALL read more

Randy was amazing tonight. My sister and I went in to add her to my plan and he bared with us and in my family that is saying a lot. With having many att stores around I will do the little bit to drive out of my way and continue to make this my home store. Thank you Randy and everybody at the Main Chapman store. read more

Terrible service. Got here at 5pm with a appointment, they ignored us and started taking walk ins before us.

Having had my iPhone stolen just a few days before, this was not going to be my favorite trip to the AT&T store. Nestor relieved all my worries. We were able to get my account reactivated & I was out the door with a new phone and new cover in no time. Of course they were more than happy to take my money, but I'll have to say, I've never been disappointed with AT&T's service. read more

These people are always in training and never know whats going on! The whole store is covered in ads and sign and posters in SPANISH! Thats nice but Im in AMERICA. Having both is fine, but JUST Spanish ahhhhh!! No hablo espanol..no beuno! The one down the street on Main St and Town and Country in the Barnes shopping center= Waaaaay better!!! The guys that work there are great at explaining what phone would work for your life. read more

Thank you Mr. Tony for taking care of my digital life, WiFi, direct tv, Apple TV and my two year contract cell phone. I have so many accounts your assistant has been helpful. read more

Jessica did an awesome job getting me set up with a new Apple Watch for my mom. Thank you for the great service

I have to say ... Marcos is the best customer service rep EVER. He not only answered all of my questions when signing up for a new cell plan but he even found me big discounts that I didn't know were available to me. He assisted me in setting up my new phones (3 of them) and never made us feel rushed or that we were taking up too much of his time. I will definitely be referring all my friends and family to Marcos!! read more

AT&T Store - New iPhone - Mobile Phones Near Me - Orange, California

My husband and I came to this location in hopes of just getting an estimate on possibly adding me to my husbands current plan. We were assisted by Luis/Louis he was amazing answered all our questions but also gave us information on what current promotions at&t was having. Right after he was done explaining i decided i was going to switch and add the line. He was very thorough and ported my line from my previous carrier very quickly and efficiently. I was in and out within 30 minutes he was able to provide print out and receipts for my record that explained our whole transaction. (In the past other providers just rushed me off and said to look it up online or in a statement when the bill came) We were very pleased with the service the at&t associate provided. I really wish everywhere i went there was such amazing and pleasant associates. Life would be much easier for us consumers/customers. read more

Horror Story Beware... I went in to buy dad a phone since it was time for an upgrade. I've done this before and have never had an issue (been an 8 yr customer). This time was a nightmare and nothing but deceit by the person helping us out. I told him we wanted an upgrade, he insisted we open a new line for BOGO. I agreed since I had my sig other which could be added to my plan. This person also let us know that by adding the line we could upgrade to unlimited data for $15 extra a month. I figured it was a good deal so I agreed. He said he would be adding both new phones as new lines, which I said why we only need one more line. He said that we needed to do this and would be able to cancel the line in 3 months and would have a free phone. I figured these ppl were looking out for my best interest so didn't think much of it. A month later I noticed the bill was almost double and my plan didn't have unlimited data. I went to the store and they told me to bring the phone that isn't in use and they would make it an upgrade instead of a new line. I walk in today explain everything and they tell me they couldn't help me because it had been past 30 days. I asked to speak with the store manager she wasn't able to fix the problem and kept saying that she wasn't there so she couldn't say anything about why this gentleman would say all these things. She did emphasize that we had signed therefore she couldn't cancel the extra line. So now i'm stuck with this extra line that won't be in use. I am beyond pissed off and annoyed at this experience. If you interact with any of these ppl I would suggest that you record them or get their quotes on paper. Unfortunately I will be looking to change carriers as this experience has just ruined my feelings towards att. read more

AT&T Store - This salesperson is deceitful go to someone else. Better yet go to another store location. - Mobile Phones Near Me - Orange, California

I paid for the NBA league pass and was having problems with logging on with my phone app so I went to my local AT & T store for assistance and they were so rude and unhelpful and told me they can't help me and basically said it was not their problem, they "are not trained on most of the products and services we sell." Seriously?! Would not recommend AT&T at all. Terrible customer service. Thanks for the eye roll but they ain't all that. read more

I was dreading having to come to at&t today to get a replacement phone because of the poor experience I previously had at the Tustin marketplace location and south Bristol location. I just was fed up with the sales tactics and crap being added on to my bill. That said, I decided to go to the AT&T store on Main and Chapman. I was pleasantly surprised. I didn't have to wait for help. Randy was very helpful and patient and really knowledgeable and was honest. Jesse also assisted as well as the store Manager Leo. So everyone: go see Randy or Jesse at this store. They won't b.s. you like the staff at the Tustin marketplace store. read more

The reason for my visit was because low and behold AT&T overcharged me AGAIN!!!! Even though, what brought me into the store was a negative, the energy I receive from this establishment is nothing but positive. Every time that I come into this store I am always received with a smile and a friendly welcome. My "go-to" guy is a young man named Jesse. He is by far the best representative that I have ever dealt with. I have dealt with other reps at this location and even though they were nice, the level of knowledge just wasn't the same as when I deal with Jesse. He has always gone the extra mile for me, whether if be a service or sales visit. He is very honest and just a delight to deal with. He is the main reason I do business with this particular location, which surprises my husband seeing as how we have an AT&T store less than a mile away from our home. read more

Walked in just now with my sister who wanted a new iPhone. No employee acknowledged us or said hi. There were at least 7 others waiting and absolutely no check in system at all. Driving to another AT&T store now because that service was horrible. read more

Horrible experience I just went in for pricing and never gave consent for anything else well they decided to make a hard inquiry credit check and on top of that still set me up for service which I called plenty of times to get them to cancel but never did. Please stay away from this place and watch yourself when it comes to credit check consent. read more

The store manager helena or Elena is the worst! Long story short I went down there after being told by the 800 number that I had to go the store to handle my situation. I end up talking to John & Helena/Elena and she tells me that she can't do nothing and I had to call billing. So now I'm irritated, so I leave and call billing, I finally end up with someone in sales who help me big time. She tells me that Helena was supposed to call billing and handle the situation for me so the lady in sales called Helena/Elena and said she was unwilling to call billing but had the nerves to say have me come back down there so we can call together! Like WTF?!? At that point she didn't want me to come back there cause I wouldn't have been nice anymore. Basically I got my situation handled by the lady in sales. Terrible service at this location! Watch out for Helena's wack ass, she's the one who wears WAY too much fucking make up and fake reading glasses. Horrible! Ps. Taking this to corporate cause she was rude, even the lady in sales said so. read more

Wow , Two and half stars on these guys?! Not so surprised by this, well actually a little bit surprised that it's that high. I went to the store today 12/29/2021 to cancel a line associated with my Apple watch i no longer needed. I went to the store because you cancel a line online. When I walked in everyone was super nice "Hello be right with you "... As soon as they heard that I wanted to remove a line...Instantly " no you have to call in to do that...I though that's odd. I shared that I thought it was too bad that I'm in the store where I can buy a phone or hot spot or activate a apple watch, but I cant cancel an unused phone line. Instantly rude comments from the staff in unison, "nope, cant do it, buy , have a nice day (sarcasm dripping from every word). I Cancelled my Direct TV account after AT&T took it over because of the hassle and dodgy pricing practices they deploy, I will surly cancel my AT&T service and move my entire business to a more customer focused customer. One star is too much for these guys SMH... read more

Wow is all I can say went in to get a new flip phone for my mom and when we got the new one they would not take off the protective cover so we can put in the new Instead 4 employees watched me try to take it off which i was not successful. I just left i will YouTube when i get home YouTube has better service then them read more

I have had the best service from Jesse at this AT& T store . He is always so friendly & answers all my questions . He also takes the time to show me how to navigate my new phone which I love . Jesse definitely is an asset to AT & T . He always goes above & beyond ! I have been with AT&T since 1995 & I continue to stay with them , especially if Jesse is working . Thanks Jesse for your time! Take care Janet read more

If I could give ZERO stars I would. We have not had internet service since the beginning of February and have called numerous times, have had multiple techs come out, and the issue has not been solved. I was still charged for these services. I just got off the phone with customer service and they will "credit" my account for costs of February and March, however at this time I am still being charged for April and have had zero service. It is ridiculous that they do not issue refunds for services that were charged but not received. I am stuck in a contract until September and completely regret using AT&T. read more

Horrific lack of customer service! I returned four AT&T TV boxes directly to Enrique who promised to e-mail me a receipt for the returned boxes as soon as he was done servicing his customer. Seeing that they were very busy, I made the mistake of trusting that he would do so. Now, I'm being charged $240 for the four returned boxes. I have phoned the store, written the store manager, and gone in person to the store to try to resolve this. To make a very long story short, the $240 was never reversed; I never received the receipt for the return of the boxes; and I'm now being forced to dispute the charge through my credit card company. I've wasted a lot of time on what should have been a simple transaction and may yet end up on the hook for the $240. Steer clear of this AT&T location! read more

Came into the Orange location today, my wife and I were greeted by Richard. All I can say is, Richard is stellar! Extremely helpful and thorough with every questions that we had! read more

Friendly and sweet people but horrible customer service. Recently switched from T-mobile to ATT regarding their buy an iPhone XS , get an iPhone of $750 free. Offer was great and seemed reasonable. Little did we know that we would come visit this location every month, due to poor explanations of the bill and many hidden fees. They messed up our bills for several months , claiming that they would give us credit back. If we did not look and read our bills thoroughly , who knows how much extra money we would be giving them. Keep in mind every time we visited , there was always a customer complaining about over charging them. Should've just stayed at T-mobile. I don't know how they claim to be America's number 1 network. read more

First off, this is a review of AT&T Home phone service. I couldn't find a location for them. If you are thinking of buying internet service through AT&T DO NOT DO IT! They offered specials and never came through with them, like a gift card we could use toward the purchase of the modem and it never came. We spoke to someone and they said that they would take care of it and they never did. So now the bill is here and they billed us for S&H when they said it was free! And when we called and asked for a manager, they would not let us talk to them. So much for costumer service!!! To top it of they said that the gift card was to be used to purchase groceries and fuel so that the money we saved could be used to pay for the modem! AHHHHH!! read more

I went into this store to add ONE line and do some phone upgrades. Weeks later I find out THREE lines were added to my account. Without my permission or consent. Nothing could be done over the phone with custom care since over 2 weeks had passed ! I returned to the store and spoke to the manager who apologized and quoted me an amount for my phone bill which sounded reasonable and wasn't too much more than I was originally paying. He said ADDING THREE LINES to my acct was done to save me money. WITHOUT MY CONSENT. AT&T is designed to have you save the more lines u have. Basically I am stuck 3 lines I don't need. On my next bill it was over $100 more than I was quoted. I went back to the store and was told that they fixed the issue for future billing and told to call customer care for credit on my current bill. Customer care said that my monthly bill was going to be over $300 per month and that NOTHING WAS FIXED on my bill. I needed to talk to the manager who I had already talked to. They suggested talking to his manager. This is the worst experience I have ever had. Sadly the manager was no help either. I would like to get in touch with his manager but have had no luck with getting contact information so I will be contacting AT&T headquarters. Do yourself a favor. Don't go to this AT&T store Update. 3/10/20 This issue has not been resolved as of today. AT&T makes it impossible to reach anyone in management. To the manager of this store , Mauricio, would you be so kind as to provide me with your supervisors contact information? This was done without my permission or consent and someone needs to be responsible and correct it. I shouldn't be paying monthly for lines I did not need or request or give consent to be added. read more

I went here and store is closed down! Said they're closed for the weekend. Don't bother going in until next week when they're back on normal hours. This is pretty crappy considering there was no announcement read more

Went into this Att location because the people at the ATT where I originally purchased my phone was not helpful. As soon as a I walked it the girl who added me to the wait que was very helpful in letting me know they would be able to help me there. I believe her name was Lidia. I didn't have the correct receipt and the other location told me they couldn't do anything but she was able to help the sales associate who handled my transaction bring up the receipt. Though the wait was pretty long, I think it was about 45 mins or so it was definitely worth it because of the two young ladies who helped me out. They were so helpful and very nice. If I ever have a problem with anything I know to go back there to those two ladies. read more

Excellent service from two very helpful gentleman and one woman, friendly, knowledgeable and they helped me and my family out while we were on vacation, by working out our SIM card problems far away from home, for no cost and were very attentive and great to work with! They even gave us some recommendations for a few great restaurants since we are not from the area - excellent all around! read more

I went to the AT&T store located at 125 S Main in Orange yesterday to resolve a long term problem. Over all AT&T has not been helpful. For months I have been trying to have them fix their manager's mistake of removing my unlimited data plan. I was switched to a 2 GB plan in error. Everyone acknowledges the store manager's error but no one is willing to fix the problem. This is horrible customer service! read more

Quinton is the best. He helped us out in exchanging our note 7 for interim phones. He explained the whole process to us and got us the galaxy S7 active. We can come back to get the Samsung note 7 when they fixed the batteries. He's passionate about his work and helping customers. You won't be disappointed if you come to this store. Ask for Quinton, and he'll take care of you either buying the new phone or a simple customer service call. Also, the store manager, Froy, is awesome, too. He is very knowledgeable and nice. Please only go to AT&T corporate stores, not the authorized dealers. Retail authorized dealers are the worst because they do nothing when there's a problem. AT&T corporate stores are the way to go. read more

1 hour and counting..... Find a different ATT store, even if u have to drive to LA, you'll save yourself time and frustration.

I'm so mad at att ! We got my daughter and her roommate the tv and internet special and was supposed to get 100.00 visa card! Never got it!!! They are college students and that money would help them out . I followed up and they did and att said check the mail they did . Check your email they did . Nothing . I called and now all of sudden it's pass the time to get the card ! Ridiculous and not fair when we were promised the card. I could off set up with someone else but they claimed they have good internet fibers which is a lie also . They live in apartment and they have trouble with their speed all the time and go off WiFi to do their homework since it takes forever ! Do your homework and research before you add att! Ridiculous and not fair and good customer service. read more

This store has horrible customer service the employees are shady when doing warranty returns and give customers a hassle!!!

Super disappointed. After moving last month I have had I very poor, sometimes no coverage inside my home. I have talked to tech support countless times with very little change. I was finally told, that maybe it was my phone. I held off, but decided yesterday to go into a store, (Orange, CA) only to be even more disappointed. Although the gentleman who helped me ("Q" is the name he gave me), was pleasant enough, once I told him I didn't want a new line he didn't really have any ideas. I told him what tech support said about the phone being an older model and asked about an upgrade he told me my phone was not that old and that I should just have somebody with an AT&T IPhone come to my house to see if they had coverage. I can't ever recall being somewhere ready to purchase something and leaving feeling like I wasted the sales persons time. I'm not sure, but it seemed like maybe because I got there at 5:45, maybe "Q" was off at 6:00 and really didn't want to end up helping me. This is very unfortunate, I have been with AT&T for years without any problems. I feel my only option is to check out other carriers. I can't have a phone that doesn't work inside my home. read more