I came in today to upgrade my old phone! The process went smoothly - and both Angel and Tommy, the assistant manager, helped me. While the process to update both phones, and transfer the info took awhile, I appreciated the kindness and professionalism of both guys who helped me. I'm happy with my new phone. I wish I didn't have to pay and upgrade fee ($35) on my next bill, and tax ($108) upfront, but overall, I'm glad that I finally got this done. Mahalo! read more

This store employs the rudest young woman I have ever encountered in any setting in my entire life. Her demeanor was beyond rude and condescending. It was unfuriating. I will never step foot inside that store again and I will shout from the rooftops that nobody should spend money here unless they fire this woman. What a horrible business. read more

The worst customer service ever. Just came in to ask for my number transfer and the lady with fake nails and huge lashes said that she can't help me and made a face to me, her coworkers were sitting and didn't help me at all. Don't go to this location, go to the one in Claremont. No wonder why this location had 0 customers. read more

It's so odd to see this location have such low ratings because this is the only location I actually upgrade my phone. I came on Thursday with my husband to upgrade to the new Iphone 16 ProMax, we didn't have an appointment but we were lucky enough to be able to be seen. The rep was able to walk me through the steps of trading in my old phone, being credited for its value, she even suggested that I get the second best storage plan, which was for the best really. I even added an iPad to my account and I love it. Definitely come here for your AT&T needs, the staff is friendly. read more

Ordered an iPhone online because they have them listed as in stock. Paid for it, and it was supposed to be ready in 2 hours. After 3 hours I called the store and they said it should be ready soon. After 6 hours and 2 calls to ATT corporate wondering what was going on, I called the store again to let them know everything was good on corporates side, and that they said it was on them. The same lady answered the phone and put me on hold, they then marked the purchase as out of stock and cancelled my order. Completely wasting my day because they can't manage their inventory properly. Every time I use this location it's nothing but horrible service and lies. The first time, the employee signed me up for a bunch of services I didn't agree to, even clicking on the consent boxes and continuing an application I did not agree to. Stay away from this place read more

If you go in to pay a phone bill they will just shrug you off and have you do it yourself on the machine if I wanted to do it myself I would have just paid online not came in ridiculous they call this a job read more

Terrible customer service!! The employee that approached me when I walked in was irritated that I asked him to help me set up the phone that arrived in the mail. I had just bought two phones there 2 weeks ago! He did not want to help with the set up and was rude and condescending. I was told by another employee that they work on commission so that don't want to spend that much time with you unless it's a purchase. A customer should never be treated this way. I will never go back to this location again, and also reconsidering why I am using ATT at all. read more

Horrible customer service. Moved apartments and my internet was not working. The employees are lazy. They simply don't care. Another store location was able to hep me with what I needed. This store should be closed down. read more

Do yourself a favor and never deal with this place. Have your new phone mailed directly to you so you don't have to interact with them at all. A simple phone pick up turned into 40 minutes and I left without my phone for unclear reasons. Now I'll have to go back and start from scratch when I guess I have a couple hours to kill. Wish I had it mailed to me. read more

Seriously how does one do business with this company? First of all, they open at 10a. Wtf? 2nd their automated bill pay machine is always down. Today was the 3rd time I Stopped in to pay my parents bill and machine was down. Was going to take 10 minutes for someone to ring me up and there were 3 employees and 2 customers inside! This is why once the phones are paid off, moving them to another carrier. There is no customer service here. AND IM TRYING TO GIVE THESE F*CKERS money. Smh!! read more

Go see Richard at At&t point loma if you want things done right! I came in for an I phone and Richard let me know what would be the best fit for my needs. He also helped me create a land line for my office. read more

We made an appointment and met with Carla to help us. She was so helpful with answering our questions, getting the phones we needed, and connecting all my accounts. The current deal for the iPhone 16 is awesome. Thank you to her for working through all the technical glitches. It takes time to switch phones over including wearables and you must have patience. The service here is great. Went in the following day to turn in the old phones and also received thorough great service. read more

Have you ever encountered a retail operation that seems bothered by your presence and you get the sense that they are making excuses to avoid doing anything they don't want to be bothered with? Well that was this store today. I went in to exchange a new phone I just received from the website because I wanted a more powerful model. I was told by another store that this store had two of what I wanted in stock. The person who helped me (Sky or Skylar?) said they don't do in-store exchanges on recently acquired phones (I just got it yesterday) and I would have to call the 800 number. I know for a fact this is false because the other store was going to do it and the ATT website says they do it. So either Sky is a liar or someone who doesn't know her job. She also claimed the two phones that the other store said were in her store 4 hours prior were not there anymore. Unlikely since they were high end models and there was no one in the store except the 4 ATT reps (no manager) who were just staring down at their phones. This experience is such a contrast compared to the service you get from an Apple store. Also, Sky didn't have a name badge on like the other 3 people and wouldn't tell me her name when I asked. She deserves to be fired. read more

One star only because its a corporate store. Beware of there come on gimmicks. AT&T ripped me off. Took away my trade in 1800 because they said my plan changed. Now have to pay full price of phones and lost my other phones on trade in. Valued at 1,800. This Company is a big scam. Especially when they say auto pay. Thats just an open ticket for them to screw you. They'll say well we set you a email stating the price increase ect. My original promise from a Costco rep was that my current billing from tmobile of 70.00 for two senior lines may go up 20.00 a month but our service is better plus you get two free phone. BS. My bill has gone up over 220.00 a month. Please don't fall for their lies. And their loyalty people to keep you don't give a Rats ass. Policy is policy. I talked to Laura. Can't wait til the law suites come out on AT&T. I'm going to be first on board. The pain, stress, Cost and suffering I've been thru since day one constantly calling them since March of 2025 I hope will be enough to own them. read more

Worst to worst service provided by the representative here. First of all they are very good at covering each other faults making poker face like do you remember who was helping you? I am like I am not here to remember faces or names I am here to get an internet service. Never-mind, let's move forward what actually lead to this conversation. I went there to ask for a new internet connection home wifi specifically. He took my phone number and asked what service provider I have my services, no answer from my end, than he moved forward to ask what plan is best for me I chose one, later he asked me for my SSN and told me your device(router) would deliver in 2 days. I was like no this is not something I am okay with and I said let me think about it and I will comeback. THE MAIN PART I LITERALLY REJECTED THE OFFER HE NEVER GOT ME TO SIGN ANY AGREEMENT OR CONTRACT AND IN 2 DAYS the device is at my door step. This is the game of monthly target, they could literally use your credentials to send you a device upon your rejection that you do not need their service. On top of that upon returning to ask them how this happens instead of resolving they are showing me their poker faces. Also suggested me to take to ups store to return it they cannot do it for the customer service sake!! Why in the first place I went to this store. I never ever put myself in hassle of writing reviews but yes for this here it is. IDENTITY THEFT LITERALLY read more

I'm warning anyone that reads this !! Do not use AT&T for anything, I've never made a bad review before so I not quite sure how much I can type but I'll try to explain why you shouldn't use AT&T at all. First and foremost I woke up this morning to a random charge on my card of $600 with out any warning at all. Second I've had my phone plan with them since October of this year and here are my charge October 162 / November 285 / December 597 . In November my phone service was cut off for 2 weeks mind you , they keep adding random fees to my bills they'll try to sell you off something in the store saying it's only $14 a month then all of sudden they'll charge you for the full price at a random date as well as add activation for a hot spot you stoped using before you even started the plans with them, I bought an I pad with them and as soon as I pay it off next pay check I will switch. I highly warn anyone using it thinking about using AT&T to not do so they are a predatory company be advised. read more

AT&T Store - Bill - Mobile Phones Near Me - San Diego, California

Customer service representatives are very unprofessional and rude to say the least. The representative Hugh is highly uncouth. He speaks condescending and loud enough for everyone in the room to hear while drawing unnecessary attention. In addition, there are incessantly long wait times no matter what time you visit this location. Better vetting for representatives is needed along with additional training in customer service. Do better! read more

I bought my phone there and the guy said if I ever had questions just come back. Today I had a question and decided to take him up on it. I got in and there were 4 employees and one guest total. I said I had a question and none of them would even look at my phone. They said that I had to go to an Apple Store. I said I understand it may be an apple question, but you are the "phone experts", and maybe you could help quick and they gave a flat no. One just started texting again when I was looking at him. Saturday November 4th, 1:15pm. I won't be back! read more

I had a crazy accident this morning when I was hiking along Sunset Cliffs and a wave crashed over me and my phone came out of my pocket. And I wasn't stressed about it because what was I supposed to do except get a new phone. I'm not one to buy something unless something breaks so I guess this qualified . And I needed to get a new phone right away because I was expecting some important phone calls so I drove to the local AT&T store expecting the worst and I was completely surprised. There was a customer service rep named Hugh waiting right at the door for me and I told him the phone I wanted, which was the 12 mini, and preferably blue, and I said I hope you have that in stock. He said I may have it! I was hopeful and sure enough he came out with the phone. I opened the box and lo and behold it was navy blue, my favorite color! The phone was even smaller than my old Pete iPhone so I was tickled. All of my contacts and everything on my phone transferred over and I only paid $36 plus tax for the phone after I promised to stay with AT&T for three years. We will see how that works out! In any case, I did not have to pay the 600 something dollars for the phone so hopefully my service doesn't go up in price to negate my deal. High was a 24-year-old young man that was competent, efficient, professional, friendly, and didn't try to upsell me on a single thing. This transaction was the easiest transaction I've had in ages. I couldn't have been more pleased. If you have a chance ask for Hugh. read more

Yolanda legitimately saved my life. I live in a different country in Barbados, and I am in San Diego for two days. My life relies on my access to my phone I work remotely and if it were not for Yolanda spending time with an almost 50 year old, who has been confused about my phone for an entire year, I would not have a job right now. I had to submit some very important documents today via my phone and I can do it now because she took at least an hour with me when the store is very very busy and Yolanda is the real deal. I would not go to any other AT&T store if I lived in San Diego ever again, and if I were you, I would go to the AT&T store on Rosecrans because Yolanda and her knowledge is unbeatable. read more

Stopped in to set up a business account and wow! The sales representative Liz was very unprofessional and just plain ignorant when it comes to simple business knowledge. Sales Rep Liz was not only rude and unprofessional but lacked the basic knowledge of business. She basically insinuated that I was wrong when I was in fact correct, and she got very rude when I pointed out how stupid she is. My advice would be to stay away from this store and definitely from this sales rep as she is ignorant, rude, unprofessional, and disrespectful. Management and employees at this store are horrible!!! read more

(review of ATT corp.) Done w ATT after 30 years - asked them for SENIOR plan for cellphone, as I'm over 60, and don't have kids or grandkids, or work to call - so I use it half as much. The supervisor told me she was authorized to give me a basic talk and text for $25/mo plus tax, only going up if I used too much data. The next 3 mos my bill jumped to almost $100/mo, giving me a balance due of what should've been for almost the whole next year! They offered to try and fix things, then changed the story and told me there was no record of any senior discount offered or supervisor's "deal". After fighting with ATT for mos., they cleared my balance, and I moved to a diff. cell carrier. This all felt like age discrimination and deception! I retired from a combined 45 years of work in retail and hospitality, with 2 college degrees in business and Retail Mgmt. One of the main things I was taught is that attracting new biz with marketing, advert., and hiring/training staff is much more costly than retaining current quality, loyal customers. I guess they don't like REDUCING a bill, and it is not ATT's policy to return loyalty to long-term customers. And how many seniors use ATT services - MILLIONS?! ATT also partners with AARP for a slight senior discount - what a joke! Management needs to go back to school! read more

Wonderful experience, even during COVID season - all created by Richard. Richard met is at the door and listened carefully to our need for a Mi-Fi like hotspot. After reviewing our account he declared we were paying $40 too much and shuffled us from a 4-phone shared data to a 2-phone with 30Gb hotspot apiece and 4-phone shared data/voice unlimited. Whalaa - no hotspot needed and better service for $40 less. I was also there to surprise buy a iPhone 12 for my wife and he played along until we had the config finalized and laughed with us as we celebrated her birthday gift. He carefully prepared it and then with Christian care presented her the phone. She was so happy. Thank you AT&T and thank you Richard. read more

AT&T Store - Richard is customizing my wife's nee phone - Mobile Phones Near Me - San Diego, California

Richard Turner you're the best!!! He explained ALL the promotions simply. I said please no surprises. And there was none. I'm gonna love my new purple iPhone 14 pro! read more

Shout out to Daniel. I ordered couple Apple Watches for me and my wife with the super promo -200$ offer. And then after my wife received her watches and traded in her IPhone, the watch lost cellular connectivity. So I went to ATT again and hopefully there was Daniel. He spent half an hour with me on a support hotline and finally, the issue was resolved. After that, he answered 300 more questions I had about this and that. He was so patient, helpful and professional, that writing this review is the least I can do. Thank you Daniel and the whole ATT team here at Rosecrans St! read more

This is my local AT&T store. I was in temecula and rather than go to any AT&T store on the way I decided to drive all the way back in hopes to find Jessica Lane for her excellent customer service I can always count on. I am not an easy customer to deal with as I am extremely financially analytic and a logical decision maker. I'm not the primary on my account and I often have to consult financially for my mother who is the primary on the account and just too busy to handle things. Jessica Lane went above and beyond to look over our bill and find us the best plan. I recommended my mother (difficult customer) to not leave at&t which she was about to but rather give Jessica a call. We ended up taking Jessica's financial advice and switched to an unlimited data plan we couldn't be more happy with. I found out she is moving to south carolina today and switching to another at&t. Jessica Lane is irreplaceable and the south carolina at&t store is lucky to have her. I really think if she'd be open to it, being promoted to a store manager because her customer service and people/financial skills are above & beyond excellent. Jessica Lane is so patient and goes the extra mile in comparison to anyone else at any other cell phone store I have been to. Jessica Lane speaking on behalf of all of your San Diego customers and regulars we will miss you here in SD and I hope the store would welcome you with open arms, if you ever desired coming back. read more

Came in just to replace my iPhone 14plus screen protector. Was told there was one customer in front of me, waited for about 20 minutes when another lady walked into the store, who was helped instantly while I was left to wait. There were more than enough staff to have helped me much sooner. When I was finally helped the associate, Carla was rude and short with me and my boyfriend. I told her what I wanted, she confirmed the model of the phone and charged me the $8.67 for the screen protector. She then removed my phone's protector and THEN informed me she didn't have a protector for my model, and proceeded to put on an iPhone 15's screen protector, which fits the phone, but is not lined up properly with my front camera and sensors, making my Face ID unusable, and exposing a semicircle of touch screen out of the cover, this hole in it is meant for the camera of the 15 which is going to be the first place this protector will break, and put my touch screen at higher risk of breaking than if they had just told me "sorry we don't have what you are looking for" now I've wasted my money and my time and left in a horrible mood. Poor customer service, poor selection and understaffed. read more

I went in to upgrade my phone and Yolanda G was great! The store seemed understaffed (as most places are nowadays) and she multi-tasked myself and 2 other customers at the same time and had me in and out in 30 minutes. I couldn't have asked for a better experience thanks to Yolanda!!! read more

The customer service is not good Long time waiting time when you need to do something on the phone I don't like it So expensive A lot of rules read more

A big shout out to Yolanda. My wife and I came in to get a new IPhone and she answered all our questions, was helpful and efficient, and got my new phone set up right away. Easy to work, and showed no condescension toward my dinosaur LG Phoenix. Didn't try to sell us a new plan or lots of premium accessories. I was able to transfer my old super cheap plan to the new phone with no hiccups. read more

I came in because My my iPhone wouldn't read the SIM card anymore. The manager and Justin tried literally everything but they couldn't fix it. So Justin got me into a new iPhone and transferred all my data! I will definitely return and tell all my friends that's the att store to be at!! Thanks for the help.!! read more

I needed a SIM card replacement. Richard provided very fast, efficient service, and he was very gracious. Highly recommended!

I'm not sure why this place has such a low rating. Each time I come in, the staff is quick to help and I'm in and out in no time at all! I love that they have little tablets now so you can be helped by anyone, anywhere. Plus, they usually end up showing me how to do what I need directly on my phone so I can save the trip for next time. Another thing I like about this store? They aren't overly pushy on trying to get you to buy accessories. I get they have to ask, it's their job, but I like that they actually take no for an answer! read more

I have become so deprived of good customer service from some recent hassles with my son's Cricket provider, that I forgot what it was like to go into a store and actually receive superior service. I wanted to just look at some new cell phones and inquire about bundling some services and rather than deal with AT&T people on the phone, I popped in here. Now having once been a very high-powered salesperson myself, I could see that it might be that some of these AT & T employees might see dollar signs (commission) in my eyes, but they disguised it fairly well and seemed professional and helpful. I will go into a brick-and-mortar cell phone store any day over one of those tacky mall kiosk stores that conduct business in the wide open at various malls. I just hate to walk by those outdoor places where they shout at you to come over and sign a 2-year plan! No thank you. In comparison to ghetto Cricket, AT & T is positively royalty incarnated. They take some money from me every month and most likely will continue to do so...and more..in the very near future! read more

AT&T Store - Mobile Phones Near Me - San Diego, California

Went in on 3-2-2013 to purchase my daughter a new cell phone. My last time here was pre-take your name at the door so, I thought this visit went much smoother a far as customer service goes. After checking in and waiting around the store for 14 minutes, I was called to the desk. After explaining the reason for my visit, I was showed and eventually purchased a cell phone suitable for my kid. Now for the bad: In the middle of my purchasing transaction, my sales person stopped and lead me to the portable speakers area inside the store. He then proceeds to demonstrate the various speakers, I guess trying to get me to buy one. I felt like I did when a car salesman once took my Driver's License (to make copies of) and wouldn't return it until he finished his sermon. I didn't ask to see a speaker; I didn't need to buy a speaker and sure didn't intend to look at them instead of finishing up my transaction. So please in the future, put that BS to rest. Don't try to cram stuff down customers throats or they may just gag and throw up on you and your business. read more

Justin!! Thank you for helping me with the process of upgrading my phone! Not only were you very thorough giving me all the options but you were incredibly patient and helpful! Thanks again read more

I recently came in and purchased a iPhone 12pro. This location was great it wasn't my first time here but every time I come in everyone is so friendly and helpful here! Great customer service I would recommend forsure!! read more

Worst customer service ever. Avoid this store! Associates don't know their products and services!

20 year AT&T customer here! Justin assisted my husband and I today. Let me just say, Justin was very thorough and detailed in his explanations of all options and pricing. He spent plenty of time working with us and ensuring that we understand the product specifications. It's clear that Justin cares about customers and the products he recommends. Thanks Justin. You the GOAT! read more

DO NOT GO TO THIS STORE. The manager MAILIA is so rude and disrespectful. The worst customer service I've ever encountered. Carlos was definitely a nice sales rep, but their manager here is absolutely horrible!!!!! read more