The so called manager Agustin at 4545 N Scottsdale Rd, Suite 104 is totally unhelpful who refused to review, understand or even acknowledge why their fraudulent bill should be corrected. His colleague C J also refused to help & what do you expect from the team when their manager is useles? We use WHATSAPP as it is FREE and yet, AT&T charged us $45 for international calls at $3-4 a minute. He told me that he can only refund $10 in total as that's what he is allowed to give which is a lie itself. In past couple year, this has been their scam as my daughter & I have been to the stores to switch off international calling on our phones but "somehow magically" it keeps switching back! Before 2 years, AT&T had charged me almost $500-600 for these fraudulent international calls & after numerous store visits & customer service calls, they refused to refund my money so finally I told them that I will even go to any legal action unless they refund my money & that's when the agent "escalated" the call to the supervisor! After reviewing my case, the supervisor told me that it was their system fault as when I had contacted them to remove their app to stop Scam calls, something had gone wrong & so finally they refunded my money! Eight people in my family had AT&T but 3 of us have now cancelled AT&T & 5 more will do so, thanks to Agustin & C J. My advice to whoever has AT&T is that keep checking your bills twice a month to stop their nonsense wrong bills ASAP, be "NOBODY CARES" at AT&T! Their fraudulent bills gave me anxiety as I didn't want to go through the nightmare I went through previously. Our headache, stress & anxiety are gone now:). read more

Do Not use this company for phones! We opted for this company because they offered $200 back if we traded a iphone for a new iPhone. Also my husbands phone was free for a Samsung phone We signed up 9 months ago and still have not received this credit. I would never have traded my phone if I knew this would happen. I would have kept my old iPhone We have called AT&T at least 20 times and even talked to a supervisor and told it would be taken care of. NOT read more

Absolutely the worst service I've ever received - avoid AT&T! I live here in the U.S., and I just wanted to get a simple SIM card for my girlfriend who's visiting me as a tourist. AT&T sold us a SIM that didn't even work, then made us wait 3 hours in the store without resolving anything. When we asked for a refund, they refused and said there's no refund policy -- even though we never got any service. Customer service was terrible, especially from Kimberly and Brenda, who were rude, dismissive, and kept stalling when I asked to speak to a manager. They claimed he was unavailable and would call me later. Only after insisting multiple times did they finally let me speak with the manager. Eventually, I spoke with the store manager Dannette Nooy, who told me that the no-refund policy is written in very small and hidden fine print -- even if the product doesn't work. They tried to blame the issue on my girlfriend's phone, but when we went to a different company, their SIM card worked immediately with no issues. So clearly, it wasn't the phone -- it was AT&T's service. This entire experience felt like a scam. It was frustrating, unprofessional, and completely disrespectful. Tourists and locals alike -- stay far away from AT&T. Total waste of time, money, and energy. read more

AT&T Store - Mobile Phones Near Me - Scottsdale, Arizona

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She helped me with putting a screen protector on. Didn't know how to put apps in alphabetical order. They seen like just sales people.

From the moment I walked in, Brenda was kind, patient, and genuinely understanding of how stressful it is to lose your phone. She took the time to walk me through my options, explained the insurance and replacement process clearly, and made sure I left the store fully set up and reconnected.What really stood out was how empathetic and professional she was. She didn't rush me, and she treated me like a real person, not just another transaction. You can tell she truly cares about her customers and knows what she's doing.Thanks to Brenda, I left feeling relieved and confident instead of overwhelmed. AT&T is lucky to have her -- she's the kind of employee who makes people want to stay loyal to the company. read more

Well let's start with when I walked in nobody said hello or bothered to greet me. The sales chick walked past me 3x and didn't say a word. Yes they were assisting other customers but an acknowledgment would have been nice. Add to that they definitely helped people who came in after me. Makes me wonder if it's because of the color of my skin I didn't get service in Scottsdale. After 15 mins of being ignored Im done. I am going online and removing as many services as I can and terminating this service. You are not the only cellular service and you just lost a 15+ year customer AT&T NICE ONE! read more

Had the best customer service tonight at this location. Crystal was so helpful and accommodating in helping me get my phone working again! Would definitely recommend this location! read more

We have three AT&T phone lines and our son needed to upgrade his phone. The team at this location provided excellent service. Mattie spent a long time explaining all the options and both he and Greg stayed late to finish our son's upgrade and ensure his phone transition was seamless. They were both incredibly professional, knowledgable and friendly. It does not always go so smoothly when changing phones and we were incredibly impressed with the attention to detail and customer service by Mattie and Greg. I was so pleased with their service, that I plan to return to this location to upgrade my phone. I highly recommend this location. read more

Amazing customer service!!! Took my 90+ year old father in with questions on his bill and needing a new phone. Tyree was absolutely THE BEST! He and Elvis couldn't have been nicer or more helpful!! OUTSTANDING SERVICE!!! read more

Abandon hope- all ye who enter here. I'm an optimist and try to see the positive in everything- but this store is a complete dumpster fire. Avoid at all costs. I received the wrong new iPhone via FedEx and just needed to drop it off at the ATT store for processing the return. I already reset it and all that nonsense. Being a responsible-ish adult, I even made an appointment for 1pm at this location. I arrived at 12:55pm and walked around the store. There were five employees already seated and working with customers. I was greeted but no one asked for my name or if I had an appointment. Finally at 1:10pm I asked an employee if I needed to sign in or what. She took my name down and disappeared. I notice that employees here consistently disappear to the staff office after every customer leaves. So they finish with one customer and then go back and do God knows what in the back. So now the time is 1:27 and I cannot believe how slow things are moving. It's partially a systems issue because they are kind of set up to fail. One employee was stuck helping these two older women and the employee was working hard but the women were taking advantage and asking 10,000 questions followed by debating what phone cases they needed. Overall there is zero sense of urgency at this store. MVD looks impressive next to this shit show. The best part is that when it was finally my turn the guy said I should return it at a post office since I ordered online. I explained to him that I already called ATT and they instructed me to go to a store..... So I wasted 40 minutes and had to call ATT back and ask how to return this phone and guess what they said....... yup- they said I should drop it off at an ATT store. I explained to the person on the phone I'd rather chew on broken glass then go back to that store so after being on hold 20 minutes she agreed to send me a shipping label. So to recap- just try and do everything online. Only come to this store if you love the incompetence of MVD mixed with the nonexistent customer service of Walmart. read more

Went in for a warranty repair and Brandon was great about explaining the options and how to best get what i wanted. Mostly complaints on here for AT&T stores so here's a well earned review for an employee doing the right thing for AT&T customers, i hope that professionalism is duplicated at other stores! read more

Had a issue with my phone. Traveling to another state and found an AT&T store near a mall my wife and I wanted to shop at anyway. It's located across the street from the Apple store. Was a nice store and was assisted by the manager Bert. He wasn't making any commission, I didn't buy anything, but he was friendly, nice, and solved my issue in a couple minutes. Excellent service. I would recommend this store for anyone that looks for knowledgeable reps that care about their customers! Thanks Bert! read more

AT&T Store - Mobile Phones Near Me - Scottsdale, Arizona

Horrible!!! Do yourself a favor and find another location..believe the recent reviews!!! I could go into detail but it's not worth my time. Let's just say a district manager has been called and a letter sent to ATT. And if someone goes that far... you know it was bad. read more

Terrible experience switching from Verizon. The associate named Sky lied about multiple things and then when I called back contued to lie after my wife and i verified in the store with him multiple times. Went to a different a store and they confirmed he lied and was from a third party store. Don't go to this AT&T store. Go to a corporate store where they are honest and professional. Took me hours at the corporate store to straighten up all the shady stuff Sky did. When I called the store to speak with a Manger they wouldn't connect me... read more

I've got mixed feelings about at&t... just as I'm sure that most people have mixed feelings about their mobile carrier. But this review isn't for at&t as a company, it's just for the Scottsdale store where I stopped in recently to return a phone. Long story, but I had a temporary android phone and hated it. After hours (literally hours) on the phone with at&t customer service, I worked it out so that I could return my android phone at this store and then head over to the apple store with my upgrade eligible status to get the new iPhone. That part is another story, and took longer than expected, but luckily, I did have a decent experience at this store thanks to the help I received from Hasen, the retail sales consultant that helped me out. I hope there isn't really ever a need to return to this store, but if you must go, ask for Hasen... he was friendly, answered my questions, and provided the service I was seeking in a speedy yet attentive manner. read more

Up selling store that is placed in a construction zone. I won't be back. The people there are nice, but the same cases and phones can be acquired for a quarter of the cost. read more

5 stars as I left this store with my new phone..ATT sent me a review online and I filled it out that my experience was fantastic...3 days later I get a email thanking me for adding "protection insurance for $15 a month" Whitney Moore I believe was her name who was the store rep that fraudulently added this to my account to make a quick buck! This is what got Wells Fargo a class action lawsuit.. This is not about the money for me, it is about my time it took to complain and cancel, and this store NEVER answers their phone. Shes not a sales person, shame on her! And you know this is happening to MANY others! I will say Gus in escalations was awesome to deal with over their 800 number. Taken care of and the regional mgr is now aware. read more

Updating to provide an update: The box has STILL yet to be refunded although it is in this location's possession, and they are still charging my father for AT&T TV, oh yeah, and you're in a CONTRACT when you sign up. This store is filled with lies and has upset my poor father so badly. read more

Nice people Very inexperienced Unable to solve basic problem Billing help amde things worse Spent 4 hours there with no resolution Spent two hours with ATT direct to try to correct issues Would absolutely recommend using another ATT store read more

Yeah. Free HBO. But God help you if you need support. I just wasted a day trying to get my iPhone 11pro looked at. Went online tried to get support, since it's not holding a charge. They sent me to Asurion, since I have insurance. Tried there, got a you don't have coverage anymore message. Which is of course bunk, since I have been paying the fee for years. Went back online to support. They suggested I should go into a store and they made an appointment for me. Fine. So I went in to the store. Sorry sir, we don't do any tech support. That would be Apple. We can't help you with this at the store... so why the hell am I paying almost $500 a month? So I can get people who don't know their own system send me round and round like an idiot? Or is this some kind of sick joke? Yes read more

Currently waiting in the store, 5 employees including the manager here but only 1 is able to help customers so 20 minutes so far while they just chat at a table next to us while the other 4 walk around and adjust the phones. Garbage service Edit* After an hour we left to the Apple store across the street. Edit 2 In and out of Apple in 15 minutes!! read more

Absolutely ripped off by AT&T, store at 4545 N Scottsdale Rd. Switched to AT&T sevice on 1/24/17 with promotion from DIRECTV for $650 credit toward new phone purchase...all set up by Nicholas. 4 months later, seeing no credit yet, I am told the deal did not apply! They have no accountability and the AT&T corporate web is an absolute mess to navigate. This is pure F-you to their customer base. Paul, pchornung68@gmail.com read more

My purse had been stolen after a long night out and Apple delivered me a phone without a SIM card, the next day I went in and Jocelyn helped me out so much and got me all situated, Thank you read more

Considering it was the day after Christmas the service was not bad at all.. the people were friendly and tho we had to wait for a bit the staff was knowledgeable read more

Rudest and laziest staff I've ever experienced. Thanks for letting me sit in your store for 30 minutes while att customer support solved my problem. Female associate made me call because "on the phone they can't tell you're not the main one on the account so they are more flexible." Um ma'am by you trying to "prevent fraud" you basically told someone how to get around the loopholes. Unbelievable. Horrendous. And just embarrassing. Can't wait to no longer be an att customer. read more

Whatever you do do not go to this location. My husband and I went to trade in our phones and upgrade to the iPhone 13 but nearly 2 weeks later we are still dealing with issues from that trade. We have spent almost 20 hours in person and over the phone trying to fix the issue this location caused. I have been on the phone for three hours now and we still do not have a solution. I don't understand how managers, employees, tech-support, literally no one, knows how to fix this and we still don't have the phones that we are now paying for. You would literally be better off without a phone. As soon as this problem is fixed we will be switching providers. read more

This store management team needs a lesson in customer service. The interaction I walked into today as staff were interacting with client was very up professional. read more

I went in a while back to upgrade my phone. While there they talked me into trying direct tv free for a month. I was told they'd even give me a credit for my trouble. So I thought, why not. They signed me up. Gave me a streaming device. I went home. A week or so later, I had to have a major surgery. So I never even got a chance to try it. I went back on Fri 6/24 to return the device since I had not had any use for it. They told me I still had time but they couldn't help me because they didn't have the right password into their system. They asked me to come back. Back in on Mon 6/27. Now they said it was too late. They couldn't take it back. I'd have to pay for the device and keep it. They couldn't take it back. I had never even opened it. So fine. They did help me cancel the service. Now I got a charge to my card for close to $100 from Direct Tv. I don't recall giving them permission to autopay anything. So now I didn't use the stupid thing, I didn't get a credit, and I had to pay $100. This is why I hate talking to them at the ATT store. Things never work out the way they promise it will work. I should have known better than to trust them. I'd give them a lower scores but one star is the lowest this system will allow. Now I have to figure out how to stop Direct TV from taking any more of my money. read more

I will give this place five (5) stars for sales and only a ONE star for service. Do not waste you time trying to call (no one will answer). They have no idea how to fix anything. One time I was in their and personally fixed the guys phone clock before he was serviced. All he needed was a time zone change. My advise do not waste your time going back for any reason. Just call 611. Love AT&T Cellular service, but not their stores. read more

Stopped in for a question and staff was so rude! The manager told me she didn't care if I was a happy customer!!! Wow! Will never go there again. I think I'll switch to Verizon, they do care about there customers!! read more

I came in to upgrade my phone & Sergio helped us out. He was super friendly and informative. We got everything we needed done in one sitting. The store was clean and parking was easy in the back lot. I would highly recommend this location! read more

Worst customer service ever here. We came in because I wanted to add my fiancé to my phone line and he had some questions about the new iPhone 7 and the new Samsung 7. After about a 25 minute wait and not even being acknowledged at all, my fiancé has to go up to one of the reps there to see how much longer we would have to wait. He said they're short staffed and they probably wouldn't be able to get us in before they closed. Well why didn't you say that the minute we walked in the door? And then let us wait for 25 minutes and not even say anything to us at all? Note to the managers, you might want to teach your employees to be more courteous to the customers and maybe even acknowledge them otherwise good luck staying open at this location. read more

I would never recommend this location. Please do your homework before you choose ATT or DIRECT TV

We experienced excellent service today, arrived Saturday at 10 AM and we were the first people there. Whitney assistants us and she was wonderful to work with. Very knowledgeable and friendly. Ended up purchasing a new iPhone and while we were there she got our DIRECTV bill lowered $40 a month. This place started getting really busy about 10:30 AM, so I do recommend getting there as soon as they open. read more

OK so if anyone knows me I'm not one to have debt. I pay everything in full. The past several years I haven't cared for the newest of the new when it comes to cell phones. I will usually buy a couple grades lower than the newest model on amazon and call it good! I've been out of a wireless contract for the past several years with a great unlimited monthly bill with my phone paid in full. My new job definitely challenges a good working phone. This afternoon I stepped in to ATT with no appointment just to get an idea of any upgrades or promotions I'd be eligible for. I was greeted by two smiling faces and appointed to a lovely lady named Rocky to help me. I arrived at approximately 12:00 PM not knowing it would take until 3:00 PM/3 hours later until I was all done. This is NOT a complaint in fact the complete opposite. I have NEVER had such great customer service. Rocky helped me every step of the way. From backing up my phone to getting my new gold iPhone XS to trading in my old iPhone 5S (old school and sad I know which is clearly why I'm upgrading) to getting all my awesome accessories including my clear iPhone case, wireless charger and 10 ft wall charger (which all come with lifetime or yearly warranties). Rocky was so informative, patient and helpful and kept it 100% real the whole way through. She definitely hooked me up! We need more great customer service like her y'all! I would highly suggest this location. Great inventory, clean store (located right across from the newly opened apple store by fashion square mall to fit everyone's needs) and great service all around. They even walk you out after your purchase. They definitely go above and beyond here. A++......oh and go visit Rocky, you go girl I love my phone!! read more

AT&T Store - Mobile Phones Near Me - Scottsdale, Arizona

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I've had an ongoing AT&T/DirecTV billing issue that seemed impossible to get handled after numerous calls to AT&T. I came in the store today and the employee Crystal and the store manager Monica resolved the issue promptly and professionally. Thank you Crystal and Monica! read more

I'd been on Apple's "priority list" for the iPhone 4 for over a week, and I figured that I would try out this location to see if they had any in stock. I happened to be in the neighborhood, and the Apple store was pretty busy and most likely out of stock, so I went in here to have a look. What a contrast to the Apple Store. There's no one there to greet you, point you in the right direction, see if you have any questions that can be answered quickly, etc. I saw a guy sitting in the front window playing with his phone, and another person standing behind a desk on the lower level. I wasn't sure, but I had a sneaking suspicion that this person playing with his phone actually worked at the store. I walked to the upper level, and there was one person ahead of me, and he seemed to be getting pretty good service at the desk, so I figured I'd wait for the lone lady behind the desk to be done with him. All the while, another gentleman, who appears to work for this store, walked right by me, went behind the front counter, and disappeared through a door in the back without even an "are you being helped?" So, I stood and waited between five and ten minutes. Finally, an official-looking man with a name tag asks me if I need help. Me: "Hi, I was wondering if you had any of the iPhone 4 in stock?" Him: "Everybody's ordering them." (I don't care for the dismissiveness, and you could've just said, "I'm sorry, we don't have them in now.") He then proceeded to tell me that they had the iPhone 4 for cheaper than the Apple Store, and that I could order one through him. *blink* Huh? I didn't think the AT&T Store could sell that for less than Apple. I asked him to explain. He said, "At the Apple Store, they charge you tax based on the retail price of the phone." (Isn't that what they're supposed to do? In that case, how are you charging sales tax?) I asked him something to the effect of, "How is that possible?" His response was, "I don't work for them." *blink* He then asked me if I wanted to order. I said I'd prefer to wait for the Apple Store. He then said, "So, you're alright with paying more for it?" *blink* I walked out. I don't know if they're on commission, but they shouldn't make it so obvious if they are. And I don't exactly believe that AT&T can sell Apple's product for less than Apple is selling it for - I am reasonably certain there's got to be some kind of resale price maintenance agreement. The bottom line is that I felt like I was being sold to, and the person spoke to me in a condescending manner. Perhaps I would have had a different experience with a different employee, but judging by some of the other reviews on here, I am not so sure. I think I'll try other AT&T stores in the future, or just go to the Apple Store. Sure, they may charge more (though I doubt it for the iPhone 4) but they've always made me feel comfortable and treated me like a customer rather than a potential sale. read more

Nitza was absolutely wonderful! she helped solve all of our problems I would recommend her for anybody that needs help with their phones. she literally needs to be recognized for her commitment to ATT read more

Easy access to the store with ample parking. If you want to be offered services you don't need, and given incorrect promo info, with no assistance on purchas products, this is THE place. Came here with my son to pick up an online order and to have him look at phones. I got my phone and that was that, no offer to help set it up or tell me about cool features, I had to ask. I could sense the reluctance but my phone was set up, then strong push for Direct TV and a home alarm. No acknowledgement of my son who was looking at phones, whom I asked (in front of the agent) if he found something (he did). Still no acknowledgement, so we left. Will probably get it online or find a store more willing to help. I miss the store inside PV mall. They were a 6 out of 5. Sad they closed. read more

Just wanted to give a shoutout to Whitney who went out of her way to help me out during a pretty stressful time. I was on vacation when my phone service with Verizon was abruptly cut off. She set me up with a new line and made sure that I was connected and able to communicate with my friends and family while traveling. Also, GO NINERS!!!!! Thanks Whitney, you're best!! read more