This cricket location is fantastic. Today I went in, not knowing how to transfer from one phone to…read moreanother. The employee. Leyde, was very patient with me and guided me through the whole process. I could not have done it without her. What a great employee patient and knowledgeable thank you so much.

No after hour support! Charged me $15 even though payment went through on day payment was due…read more There system was not working. I lost half a day with no phone even though I paid yesterday. Middle of the day they are finally available on phone to call and WOW they would not take off $15 only $10 and I had to pay $5 over phone for them to offer this $10off. So disappointed in Cricket!! Photo attached proof I paid yesterday.

Today we arrived for some assistance because for the last few weeks, my iPad has not been working…read moreproperly with getting on the Internet unless I use my phone as a hotspot. We had to wait about 10 minutes for assistance, but then Summer came over and was quite helpful. She explained AT&T had some kind of update and some of the iPads had lost the proper connection. It took her about 10 minutes to find and download the workaround and now the iPad is working well again. While I was waiting, I couldn't help but notice that almost all five of the staff members working there were friendly, and very patient with mostly the older clientele. This is our "go to" store for assistance.

Came here with my neighbor so she could get her own cell phone & we received the BEST customer…read moreservice! Hailey took the time to get to know us & what needs my neighbor had for a cell phone. She got her set up with a good quality phone & showed her in detail how to use it & what options are on it, plus got a protective case, charging dock, & screen protector. They really value the customers & getting them set up with the right phone & service plans. Tip: If you are an AARO member, there is a discount on service with this provider

Riley and his entire team are wonderful. From the moment I walked in the door, everyone was…read morefriendly, helpful and patient. They provided incredible customer service and went above and beyond to assist me. 10 out of 10

Not my typical spot to review but couldn't let my experience go unnoticed at this location- Ross…read morewas incredible. He worked with our family for hours making sure we got set up, got the best deal and walked away with exactly what we needed. We had to come back the next day to get some more help and he went out of his way to support us once again for another few hours. Truly one of a kind service. Thank you, Ross!

I was one of the many Sprint customers who transitioned over to T-Mobile several years ago. I have…read morestopped by this location many times. Yesterday, I received a new cell phone and tried following the instructions T-Mobile gave me to transfer my phone number from my previous cell phone to the one one unsuccessfully. I tried using online resources before giving up and deciding to go into the store. In the past, I have always had quite a wait before an employee could see me to assist me. Today, I was one of the first customers in the store when they opened, and I had two employees assisting me until the transfer was completed. When I arrived today, Canyan quickly welcomed me and had me sit down and go over what I had done already for the transfer. He reset the process and started following through with the various steps. As other customers started showing up, he had Sebastian take over with assisting me while he helped others. Sebastian was able to help complete the process, and when I left, my new phone was now working and receiving calls and texts. While I previously wrote a review where I rated the service low, I would now consider the service of staff to be rather high though without appointments or an official sign-in process, customers do not initially feel valued upon their arrival. I do wish that appointments could be made for assistance the way that Sprint used to do before the merger. Now I know that If I show up just after opening, I can have a very positive experience though if I was showing up in the middle of a busy day, then I would rather consider looking for answers online or calling into customer service. I was very pleased to learn that a new iPhone 16 promotion allowed any iPhones from the 11 version onward to be worth $830 towards the cost of a new iPhone. Prior to this promotion, I could maybe get $110 give or take towards a new phone if I traded in my current phone. I appreciate this and other T-Mobile promotions relating to cell phones, Internet, and more. I look forward to see what I can get with T-Mobile in the future!

I had an amazing experience at T mobile. We switched several phones over and got home internet…read moreservice with t mobile. Jaron was our sales expert and was absolutely amazing. He was cool, calm, collected and a technical wizzard. He was able to troubleshoot and fix many issues on my phone (that were messed up prior). This boy needs a pay raise! We loved his positive energy and spir

I bought a phone and needed to transfer my information over. I didn't remember any passwords or pin…read morenumbers, but thanks to the patience of Zaith, who was training and the lovely Vicky, I was able to get everything transferred ans workes out in about an hour. I was charged $45 to switch things, but that was not their fault.

Like many other people, I recently had to upgrade my cell phone due to the 5G rollout. I was happy…read moreenough with my old phone and I did not look forward to the time I would have to spend setting up and becoming familiar with a new cell phone. Using the internet, I found a Boost Mobile store near me at 3202 E. Greenway Rd. #1605 Phoenix, Az. 85032. I was impressed when I walked into the store and a young lady named Cynthia said, "How may I help you." Cynthia's charisma and attention to me as a customer helped to put me at ease. Cynthia's ability to listen and help me made the process so much faster and easier than I ever expected. She is friendly, knowledgeable, and very skilled. My visit to this store was beyond my expectations. It's not often that I experience this kind of professionalism from anyone, let alone such a young person. The store was neat, clean, and well organized. Cynthia's great customer service is why I would go back to this Boost Mobile store. This young lady would be a tremendous asset to any business that she may to choose to work for.

Jose G has great customer service helped us with all our needs went over and beyond to make sure we…read morewere satisfied!

I recently switched from AT&T (after 20 years) to T-Mobile. Transferring everything over was easy…read morePeezy, but I realized about a week later my wearable was not working on its own like it should be. In the course of a week and a half I made three phone calls totaling almost 4 hours and they all gave me different direction and then still couldn't fix the problem. That's my last ditch effort. I decided to go into a T-Mobile store even though I thought it was gonna take up a lot of my time. When I went in, they told me they'd be with me shortly. Less than two minutes later Aaiyhona came to see what I needed, got my information, verified. It was actually my account and then what about fixing the problem. It sounded like she had a good idea of what was happening, but then got another employee that seemed to be there much longer just to confirm that she was doing the right thing. Even after getting a second person to verify what she was doing, they still had me taken care of and out of the door in less than 12 minutes. I am thoroughly impressed by these two employees at this store. I won't be wasting my time with phone calls anymore. I will just head down to the store if I need assistance in the future

Well they had my desktop tower for a week. The hard drive was full and they were supposed to move…read moredata from the c drive to the d drive. Well they claimed the d drive was full but it wasn't. I fact it had never been used. So they claimed when I showed up a week later that they called me to tell me the work was completed. When in fact they never did anything at all. I'm very unhappy with the lack of communication or any work they did.

I took my phone into the 7th st/Bell location and worked with Paul. Paul was very personable,…read moreattentive and knowledgeable!! He had me in and out within 30 minutes. He made my day solving my problem with my screen with ease. THANK YOU so much, Paul!! Vanessa

Misleading sales practices to upsell customers on unnecessary services. Recommend dealing with…read moreVerizon directly to avoid dealing with aggressive sales tactics of an authorized retailer that some may correlate to that of a used car dealership experience.

I finally left a Verizon store with a smile on my face and in record timing, under an hour!!!…read moreTeejay was so friendly but not pushy as I usually find, extremely friendly answering all my questions and getting me a great phone for a great deal. If you need help with your cell phone service definitely ask for Teejay!!! He is young but doesn't act like most other young customer service representatives (too good to be happy for their job)! Will definitely be back if I ever have any other questions about my service. Thank you for reminding me that Verizon doesn't always have bad customer service.