If you go into this AT&T ask for Ricardo. He was great. Super helpful and made the process of upgrading painless.

Ariel was patient, enormously helpful, explained everything I needed to know and was very courteous. You will not go wrong!

Excellent service. Christopher was hugely helpful and patient. While AT&T is not my favorite phone service in general, if the people helping you navigate the labryinth are good, that positive experience offsets the negatives. read more

I have used this location several times with varying success. My galaxy S6 broke suddenly before a big trip out of town, and the staff were very helpful with setting up my new phone and providing me with a loaner while I was out of town. I went back a couple years later when I needed another new device, and the staff was very unhelpful. I was not greeted at the door. I attendant who ended up assisting me was very distracted and seemed lost in thought, so I was never exactly sure who was supposed to be helping me. The staff were not very knowledgeable about their products and services, and I was fortunate that I had researched new phones before coming to the store as I would have been lost otherwise. The staff did very little to help me through the process of purchasing up the new device, and I ended up being signed up for several services that I had explicitly said that I did not want; it was clear to me that the employee working with me was not really listening to what I was saying. I would recommend other stores in the area if possible. I only return to this particular store because of its convenient location. read more

Skip this store and head to the one at Connecticut and L. Over the past several years, I keep hoping that something has changed, but they consistently give me incorrect info or just provide bad customer service. Two years ago, I went in to upgrade my phone and they told me that the phone I had, that had my serial number on it, that I had the receipt for, was not actually my phone, and I couldn't upgrade it - despite the nice lady on the phone at AT&T telling me otherwise. Today, I went in just to ask a question about my bill...waited thirty minutes in line, THEN was by passed for the people behind me "because they were just picking something up and would be quick." Well, of course, they had many questions about what they were picking up...and after 30 minutes standing around waiting to be served, I walked out with nothing to show for it except resolve to write this review and never to return. read more

Christopher is absolutely wonderful--very kind and helpful for someone who is not very tech savvy. He really made my experience enjoyable--thank you Christopher ! read more

Marlon was incredibly helpful and patient. My parents and I needed to get a new phone for my dad, change our family data plan, change our cable, internet, and tv plan, while switching between U-verse and DirecTV. Marlon helped walk us through all of that, making sure we got what we wanted. Fantastic service. read more

Had an amazing customer service experience with Ian. Went in with a very high bill and got my monthly costs reduced significantly with an upgrade in features. Ian waited as I talked to the customer service team, and assisted us for over an hour. I couldn't have had a better customer service experience at this AT&T store. read more

I went to get a new phone. The Salesperson was dishonest and deceitful. He said they didn't have an Iphone 11 so I agreed to get a 12. I don't know much about phones but he sold me a 12 Pro and charged me for it. He added phone insurance and replacement fees without ever mentioning them. They use handheld devices to have you sign but it is difficult to see what is on there. I should have scrolled around. To make matters worse, the upgrade in my ATT plan included HBO Max that ATT could not initiate . I called ATT 5 times over a week, was on the phone with them for a total of about 4 hours, and was told something different every time. One "special tech" person said that she fixed it, told me to restart my phone, and she would call me back in 5-10 minutes. After an hour, I went to the Verizon store, switched plans, got a new phone, and returned my phone to ATT. The phone tech person called me 2 hours later and saying she got busy. read more

My name is Javier Mendoza. My account number is 418005855253. I hope you are having a better Monday than I because what I'm about to type is my horrible experience with AT&T. I don't expect anything after what happened to me, but yet, I want you to know the type of service I've been receiving. I have been a loyal customer of AT&T since 2008. I originally called AT&T on March 21st to let them know I needed to replace my iPhone 6+ because of damage. AT&T connected me with the "insurance company". I was told by the insurance company I was going to receive a replacement phone (not a new one but a replacement) and I had to pay "only" $100 for a replacement iPhone 6+. A replacement phone was delivered to my house on March 23. After several hours of backing ups, updates, etc, this replacement phone did not work properly! I called AT&T the next day and after being on the phone for over an hour I was connected with the insurance company. I explained the situation about the "replacement phone" and the person decided to mail yet another "replacement phone". On March 25, I received a FedEx email notification indicating this second replacement phone was delivered to my home... yet there was nothing in my mailbox! I decided to call AT&T to let them know. After another hour on the phone, the customer service representative from the insurance company decided to claim the second phone as stolen and ship a third replacement phone to my office. The following evening (March 26) the second phone surprisingly appeared in my mailbox so I soon had my original damaged phone, the first replacement that did not work properly as well the second & third replacement phones. I honestly thought I would get a new phone after all this hassle but that was not the case. I decided to mail to AT&T my original phone along with the first & third replacement phones. I kept the second replacement phone because it was working fine so why bother opening the 3rd replacement phone, right? Later that evening I called AT&T to transfer my phone number to this second replacement phone which they were able to do. The next morning I had no phone service. I went to the AT&T Store at 1518 Connecticut Ave NW, Washington D.C. David Lage (Sales Consultant) was able to help me re-store the service on my phone. After two hours of having service, my phone line was cut off again. Wednesday evening I called AT&T as your AT&T Store was closed by the time I realized I did not have service again. After yet another hour over the phone, I was connected to the fraud department because my phone was reported stolen by the insurance company. They had to unblock my phone and create a case number which could take 24-48 hours to get resolved. At this point I had no phone service for 48 hours (missing several meetings, appointments, etc.) and decided to go back to the AT&T store. On March 31, Marlon Braxton (Retail Sales Consultant) helped me out. Marlon spoke with an "internal department" (his words) and after giving him my ID (driver license) he said I needed to wait 2 hours, turn the phone off and back on and I'll have service again. I waited 2, 4, 6 hours with still no phone service but it was now too late as the store was closed. On Saturday April 1st I went to work and decided to call AT&T to let them know again about my problem. After been on the phone for 1.5 hours with Customer Service and then the fraud department, I was told I was not Javier Mendoza and my account was suspended!!! Really?!?!? At this point I did not know what to do so I decided to again stop by the AT&T store. Marlon again helped me to restore my phone service. I went home that evening yet after two hours my service was again cut off, but now my partner's phone service was also cut due to "Fraud"... yet he had nothing to do with my phone issues. Of course at this point I could not go back to the store because it was already closed. I went back to the AT&T store on Sunday April 2 with my partner and David Lage assisted us. He told me I had to call the fraud department because there were notes on my account. I called the fraud department while in the store and after an hour the fraud department was able to re-install the service for both phones. We went home and after two hours my service was cut AGAIN. Absolutely inexcusable. At this point AT&T has lost all credibility with me and my partner. First thing this morning (Monday, April 3) I went back to the AT&T Store. Marlon Braxton was "shocked" I didn't have a phone line. He called again the "internal line" and after 30 minutes I had service again. "Great".... not really, after two hours, I had no service again. You tell me what should I do now? Click on the pic to see complete review. read more

AT&T Store - This is the complete review! - Mobile Phones Near Me - Washington, DC, District of Columbia

I took an older neighbor to the AT&T store at Dupont Circle to buy a simple cell phone because her land line was out of order and Verizon - which kept us on hold for 30 minutes before we could talk to customer service - couldn't send a repair crew for ten days. An older person who lives alone should not be without a phone, and Verizon did not appear to care one whit. At the AT&T store, with that outrageous Verizon experience fresh in my mind, I was expecting to advocate vigorously for my neighbor who would be pressured into buying the latest smart phone and pay for many features she would never, ever understand or use. But the opposite happened. A gracious, helpful, efficient and good-humored AT&T representative named Avalon Scotland understood the situation instantly and sold my neighbor a flip phone (they are still available!) which she knew how to use, and he recommended a low-cost plan that was just right. We were in and out of there in 30 minutes. I am moved to write this review because of Mr. Scotland's outstanding skill and customer relations ethic. read more

Incredibly patient and professional staff. Big complicated mess getting my upgrade to an iPhone but Marion and Anthony were persistent with customer service and very patient and friendly. If you need an AT&T store, go here! read more

Please avoid this store at all costs. I dropped my iphone in the sink and was honestly just looking for advice on how to use my AT&T insurance. The man who greeted me at the door was extremely rude and offered absolutely no advice and told me everything had to be handled online for apple products. I was not made aware of that when I purchased the insurance so I was confused and some questions which he completely ignored. I then called the AT&T store in Chinatown and explained to them what happened. They told me to come in so they could replace my phone. When I arrived at the Chinatown location the device technician I was assigned to informed me that they could have replaced my phone in stores if it was anything but and iphone. Although I was annoyed to have to make a trip across town for nothing the entire staff was extremely helpful and helped me purchase and set up a temporary phone to use until my new phone arrived. read more

I went in to buy a phone case and David went out of his way to make sure I got exactly what I was looking for. He was extremely polite and knowledgeable. read more

I agree -- lovely staff great service great attitude -- a total pleasure to walk in there. very unusual for these types of places. a - plus

To make a long story short, I upgraded my phone and I was sent the wrong one. I went to the store to switch it, but it was not that simple. I had to sit on the phone with AT&T for almost an hour working on an exchange. The manager, Regis, and another employee (I forget her name, but it began with a D) were so helpful and even spoke to the rep on the phone when necessary. The store is also very nice and I was helped immediately. read more

I got wonderful customer service at this store and particularly thank David for that. I had made an appointment, but was about 1/2 early. I was taken within a few minutes of arriving. David helped me activate and set up new phones that I'd bought elsewhere, and also helped with a few extra things that went above and beyond basic customer service. He was extremely friendly and knowledgeable. Glad I chose this location. read more

Had a wonderful customer service experience with Danielle at this location. Came in to activate a phone (so no charge). I came in just before closing (after first going to another att location that had locked their doors early). It turned out that the phone wasn't charged and had been dead for a while, so needed a long time to charge before it could be activated. I told Danielle that I'd come back later, as i didn't want to keep her past closing. She said it was no problem, waited with me for it to charge and then helped me with the complete set up, answering all my question (which by that time was at least 30 or 40 minutes after closing). I really appreciated that they went above and beyond! read more

It feels weird to give five stars to a mobile phone provider for customer service. But, Ian earned it. He was friendly and knowledgeable and managed the new phone acquisition process efficiently and with humor (always appreciated). Sure, it took awhile, but ... getting a new phone takes awhile. At least he made the wait enjoyable and as painless as possible. read more

I went here to add a line to our plan, and left after wasting 2.5 hours, and was unknowingly signed up to a different plan that was $80 more expensive than what we had been on. I don't know if they get commission to sign people up to more expensive plans, but I feel like I got totally scammed here. The customer service was unfriendly and uninformative, and no one told me that we'd be waiting 30 minutes to be helped. After the agent added the line to our plan, she explained that she could try to save us money on our current plan and tried to get us to sign up for a new plan. I asked her probably more than 5 times for the exact break down of the plan and how much it would cost, and she insisted every time that it was going to be $50 cheaper than what we were paying. After agreeing (since it was going to be $50 cheaper, right?), she went through a whole process, but then said she was unable to complete the sign up because of some glitch in the server and would contact me later about it. But when I went home, and checked online, she had actually signed me up to the most expensive plan, which was $80 more than what we would have been paying! I called the store back to see what happened, talked to the agent herself, who then told me she didn't know and would have to login and would call me right back. Well, she never called back, and I wasted an additional hour online chatting to a different agent to get my plan changed back to my original one. What a waste of time. read more

This is about the company as a whole and this particular store. So my iPhone 5s was out of warranty, the screen had a slight crack at the very top and the home button was broken. Instead of having Apple fix it for $150-200 I called AT&T and asked about trading it in to get it fixed. I told them AHEAD OF TIME that my phone's home button wasn't working and the screen had a slight crack. They told me that I can still trade it in for a 2 year payment plan towards a 6, 6s or a 7 with no tax. When I got there they only had the 7, which wasn't a huge problem. Then they tell me I can't trade my phone in. So instead of just having the $20-25 billed to me with each phone bill I have to pay the tax up front, which was around 40-50. So first I'm annoyed that they flipped their position on my phone after telling me, but I'm also annoyed because I had just finished paying off bills and couldn't pay the tax up front. Also during this time another person started engaging him about his own phone issues and the dude turned to help him out. Like Really? Now I realize me not having the funds was my own personal issue, but I didn't expect my phone to break down so soon. A relative of mine offered their credit card over the phone to help pay the tax so I figured the problem was solved. Well... NOPE. Even though it's 2017 AT&T just DEMANDED the card be swiped. Like seriously they couldnt type in the number like literally anywhere else. My relatives live on the other side of the country so it wasn't like they could go there directly. After talking to his advisor the guy offered $10 off the tax, but at that point I was so annoyed I just refused the offer and walked out. My family has been on a plan with AT&T for ten years and the lack of information, communication and overall attitude of this store makes me want to switch providers. read more