I cannot believe I am writing this, but I actually had a great experience here. I was in the market…read morefor a used car, and via CarGurus.com, I found a current model year Honda CRV with very, very low miles here. I called ahead and confirmed they had it. When we arrived, Simon was ready to show us the car. We took a quick test drive and then returned to the dealership to engage in the usual song and dance. Simon returned from the manager's office with the typical BS stuff tacked on, and we had other cars to look at, so we departed. After looking at all of our options, we thought the CRV here was the best. I texted with Simon the following day and asked for the add ons to be removed and negotiated the dealer fee down a little. Much to my surprise, we were able to quickly agree and come to a deal. The only catch was that I needed to finance the car to get the advertised low price, but they said I could pay it off before the first payment. Juan, the finance manager, was great - no BS, no games. I ran all of the documents through Claude AI and confirmed that there were no tricks, no secrets, no "gotchas". We were able to e-sign the documents from home. I ubered to the dealership and arrived at 12:30. I was in the car exiting the lot at 12:54! It seriously could not have been easier. Please be advised that they keep the dealership refrigerated to arctic levels, so if you need to spend anytime there for negotiation or credit approval, bring a sweater! And a coat! And maybe some gloves! Kudos to Simon and Juan for not being the stereotypical vultures! This was a really relaxed and stress free process.

This was my first time going to a dealership, and I honestly didn't expect it to be this easy and…read morefast. I walked in a little nervous, but everything went so smoothly, and I left the same day and very quickly driving the exact car I wanted. Big thanks to Earlys Mursuli Remis at Doral Volkswagen for making the whole experience simple and stress-free. He was super helpful, patient, and made sure I felt comfortable every step of the way.

If Yelp allowed 20 stars, Doral Hyundai would earn them -- with Rudy leading the charge!…read more We recently bought a car from out of state, and while most dealers politely ran for the hills (can't blame them!), Rudy stepped up without hesitation. He handled every detail like a total pro -- organized, responsive, and genuinely kind. Doral Hyundai is a high-volume dealership, and yet Rudy delivered personalized, white-glove treatment that would impress even the most discerning luxury-brand shopper. We definitely didn't make it easy on him -- we questioned features, specs, even the AWD (which was clearly labeled on the vehicle!). But Rudy never lost patience or momentum. just kept solving, reassuring, and following through. If you're looking for top-tier service with real heart, ask for Rudy at Doral Hyundai. He's proof that big dealerships can still offer boutique-level care.

I BEG YOU, DO NOT SHOP OR SERVICE YOUR VEHICLE HERE…read more There is a reason that Miami has the reputation it has as the scam capital of the world, and places like this are exactly why. This is your typical Miami sleazy sales pipeline where the stereotypical dudebro sales representatives in too-tight dress pants treat you like royalty if you're there to buy something, and will literally toss you aside like a finished cigarette once they got the sale. All I needed to do was get my vehicle services for a "Check ABS" issue that was covered under warranty, and now down multiple hours, emails, and phone calls with god knows how many different departments trying to get a reimbursement for a tow service that should never have been charged to me in the first place. Wasted three full work-days con estos gusanos. Genuinely, save your time, save your stress, save your hair follicles, do not come here.

What a joke this dealership is!!! They get you here with straight out lies from a guy named Aline…read more(if anyone wants to see the texts with all the lies feel free to let me know via this review and I will shand then the manager Jorge Vazquez literally tells me I'm wrong and it is the truth! I will tell you the sales girl Lisandra was incredibly sweet!!!

If I could give it zero stars I would. You will get ripped off but any where else. Cars sold there…read moreare dolled up nicely but will break down immediately after purchase. Buy anywhere else.

The best car buying experience in all of Miami can be found at Doral Toyota when you get to deal…read morewith Gretel Santana in the Internet Sales Department. She is an amazing executive who makes the buying experience a pleasant and easy process. She is no holds individual that gets to the point trying to get the best deal and makes the process quick and easy. Also focused on what your needs and wants are and without the haggle usually associated with car buying. Josh is also a sales person at Doral Internet sales and makes the most efficient and easy process for you to enjoy your purchase. We've been continually renewing our leases with Gretel and her team at Internet sales and would definitely recommend their services.

NEVER AGAIN. If I could give this place zero stars I would. This is a follow up review to my…read moreprevious one sharing my discontent with their lack of customer service. They supposedly conducted a multipoint inspection on my car, which I paid for but I was told nothing of the results. Come Monday morning, my car doesn't start due to the battery. Now, if they really inspected the battery during the multipoint inspection they could have caught that and told me and I would have taken care of it that same day; but no. This man didn't check shit and now I'm late to work because of battery issues that could have been prevented if Doral Toyota employees would be competent and care about their customers. Needless to say, I will never come back to this place and I would tell the public to avoid this place at all costs.

Alex Alvarez took care of me and was the smoothest purchase I've experience. He's a great salesman…read moreand is very knowledgeable about the cars so he can definitely help you find a perfect choice for anyone. If anyone stops by Mazda doral definitely ask for him and he will do his absolute best to help you leave happy. 10/10!!!!

I recently dropped my car off around 1 PM on my workday for a tire rotation. Since the process was…read moregoing to take 90 minutes, they sent me in a Lyft back to work. Later in the afternoon, I received a video recommending multiple things I should have worked on. Ultimately, I decided to only have one of the recommendations done on top of the tire rotation. Around 5 PM that day, I received a notification my car was ready for pickup and that I would need to get there in 50 minutes (before the shop closed). Unfortunately, I was unable to leave work until 7:30 PM, so I was informed I could pay online and my keys would be left with the sales team (which was supposedly staying open later). By the time I arrived at the dealership (roughly around 7:45 PM), no one was there. A janitor informed me that the dealership closed 2 hours early for a holiday party so there was no one to give me my keys. She kindly walked me over to the holiday party, which was full of dealership employees. I spoke to one gentlemen and explained the situation. He told me there was nothing he could do and told me to come back in the morning (even though I told him my working hours were before the dealership opened). Due to the fact I was not helped, I was not able to get into my home that night (my apartment keys were in my car). I had to sleep at a friend's apartment and my dog was left alone for almost 24 hours due to not being able to access my apartment. When I arrived the next morning, I had to miss work to pick up my car. The gentleman who got my keys in the morning told me he was at the holiday party the night before and that he would've been able to assist me. Oh...and my keys just happened to be inside the front desk of the lobby I walked in the night prior and the key to that desk was just sitting behind the computer screen the entire time. The reason I share this information is because I find there is a glaring lack of communication and empathy at this business. After spending over $600 for repairs, I was left without my car, access to my apartment, and missed a work day. It's obvious that customer service or even just human decency isn't valued here.

This weekend I became an expert of navigating all things auto…read more I owned a 2013 Nissan Rouge, and to be honest this car has really done the most for the last 13 years. However, cars cannot last forever and when it was time to retire my beloved Rouge, my first stop was Carmax to see the value so I could use that towards a new car. On Friday, I put in all the information about my vehicle into the Carmax website and got an offer that was valid for 7 days. Carmax gave me more than Carvana and so I took that online offer to the dealership on Saturday. The dealer offered me much less than the Carmax offer - so I walked out of that deal, and went back to Carmax to see the official appraisal. I made an appointment online, arrived on time on a Sunday afternoon (the last day of the month) - and was out with my appraisal which matched the online quote in real life in 40 minutes. I found this to be quick and painless, and a great experience. I did not get a car from Carmax, but I feel like they gave me a great and fair offer on my car which helped me leverage a great deal at a dealership for a new lease.

Former Employee I…read moreworked at CarMax, and while the company talks a big game about integrity and customer satisfaction, the reality behind the scenes is a lot messier than they'd like you to believe. The "customer first" image is pushed hard, but as an employee, it often felt like numbers and quotas came first--by a mile. Cars were rushed through inspections to meet deadlines, and there was always pressure to move inventory, even when it clearly needed more attention. That famous "125-point inspection"? Let's just say it's more about checking boxes than actually checking the car. Management varied wildly--some tried their best, others were more interested in micromanaging or playing favorites. Advancement felt more political than performance-based, and good employees were often overlooked while others coasted by doing the bare minimum. If you're thinking of buying a car here, double-check everything and don't rely too heavily on the CarMax "stamp of approval." If you're considering working here, just know that the culture isn't nearly as polished as the commercials make it seem. Disappointed to leave with such a bitter taste, but I can't say I'm surprised. May god look over this company and renew its workforce and maybe they can stay true to there words .

I had a decent experience with my salesperson, but everything after the handshake was a nightmare…read more I would leave 0 stars if I could! Doral Kia relies on exhaustion tactics and dishonest "errors" to squeeze money out of you. After agreeing on an all-in down payment, we were forced to wait 2.5 hours to see the finance manager. We literally had to pack our stuff and threaten to walk before they suddenly became "available." The real issues started in the finance office. Despite our clear agreement, the finance manager tried to sneak the 1st month's payment and tag/title/tax fees on top of my total out-of-pocket amount. I was so fed up at that point I walked out of his office, out the main door of the dealership, and got in my car to leave. The General Manager actually ran out to the parking lot to stop me, apologizing and re-confirming the original deal. When I sat back down for the 2nd time, the finance manager AGAIN tried to sneak in the fees. When I called him out, he removed them instantly without even checking with the GM, proving it was intentional. I eventually got the deal I wanted, but only because I fought for it and because I know to read every line of the contract. I feel sorry for anyone who gets duped by this dealership. This is my 5th Kia, first with Doral Kia, and my LAST with Doral Kia!

Horrible dealership for service. This location is an old bank so the service center isn't even in…read morethe building. You drop your car off and they have to drive it to a nearby Hyundai dealership to actually get it serviced. The inside is very cramped for both staff and the waiting room. They really prioritized the space for sales. I took my car in for service at 11am and it wasn't returned to me until 5:40. They had to order some parts which they said would take 3 days, but it took a whole week. When the parts came in, I was told I could come in the next morning for service, so I did exactly that. Turns out the mechanic in charge of my car wasn't in that day so they said I could leave it over the weekend but no guarantee that it would actually get fixed. I took it in today and it was finally fixed, but I dropped it off at 10am and again I had to wait till around 5:30pm to pick it up. Absolutely ridiculous. Needless to say, I am never returning unless I absolutely have to. It would've been nice if I could have been granted a complimentary car wash or some discount on future service, but I didn't even get an apology for the troubles I went through. I was only gifted with the service people's trash in my car, like the plastic seat cover and service tag. I also had a damp rid bag in the trunk that they managed to break somehow and didn't say a word about it, and they forgot to retie down the trunk liner.

I came to Acura from trying to purchase a Taos from Volkswagen next door, where I was treated…read morehorribly, and met Ben. Ben was an angel from the start. He told me he'd get me in the car I wanted today that he would do whatever in his power and I thought yeah yeah sales pitch. But boy did he come through for me like no salesperson has ever done before. The finance manager Vicente and the manager Leo were phenomenal as well. At the end of the day, I left with my dream car. Needles to say I hope to continue a professional relationship with Ben and associates. Thank you so much guys!

Avoid going to this dealership. These guys are not honest. Specially the salesman Ben - Bahman…read morePishgou. He list the cars from dealserhip on his facebook account for less money and when you call him he does not mention anything and ask you to come to dealership to make the deal.. I found a car on his facebook page and asked him about it and he made me come to the dealership. I drove an hour to get to the dealership and as i was about to get there he texted me telling me that the car is over 50k now , and then i called him on it telling him that i can buy a brand new one for that price so he said go buy new and hung up on me. Not only that but before all this, i spoke with internet manager Adrian Perez and he told me the price too over the phone and told me oh we do work with our customers but you have to be present on site for us to make a deal. Alter all this communication i drove that far and was then told that the price is now higher. VERY Disappointed on how i was treated. A dealership is represented by how they treat their customers but they clearly dont care about their customer service.