Dear Galpin Honda Customer Service,…read more I would like to share feedback regarding my recent service appointment. I have been a loyal Galpin Honda customer for many years and have purchased three vehicles from your dealership. That is why this feedback is important to me. I continue to choose Galpin Honda because I value the dealership, and I hope to continue doing business with you. As a loyal customer, I believe I should consistently receive friendly, respectful, and professional service from every employee I interact with. When I arrived for my 7:15 a.m. appointment, the first employee I encountered was Veronica at the service drive. Unfortunately, she did not greet me, smile, or acknowledge my arrival. As the first representative customers see when they pull into the dealership, I believe a friendly greeting and welcoming attitude are very important. Thankfully, my service advisor, Vazrik Masihi, completely changed my experience. He provided outstanding customer service from start to finish. He was kind, professional, friendly, and made me feel like a valued customer. I truly appreciate the excellent service he provided and wanted to recognize him for going above and beyond. Employees like Vazrik are the reason customers continue to return. Although I had an appointment scheduled for 7:15 a.m., my visit still took about 45 minutes. While the wait was reasonable, the customer service I received from Vazrik made the experience much better. Unfortunately, when my vehicle was ready, Veronica again displayed poor customer service. She handed me my paperwork, brought my car around, and walked away without saying a single word or even letting me know my vehicle was ready. I was left standing there trying to figure out that my car was waiting for me. This was disappointing and felt unprofessional. I also want to mention that I visited the dealership the previous week for a different service, and another service advisor, Matt, was very rude during that visit. Having two negative interactions in such a short period is concerning. I hope this feedback is taken as an opportunity to improve the customer experience. Veronica is often the first and last employee customers interact with, and a friendly greeting, a smile, and basic communication can make a significant difference. On the other hand, I hope Vazrik Masihi receives the recognition he deserves for providing exceptional customer service. I wish every employee treated customers with the same kindness, professionalism, and respect. Thank you for taking the time to read my feedback. I hope someone from your management team will review my experience and reach out to me. As someone who has purchased three vehicles from Galpin Honda, I value our relationship and hope to continue being a customer for years to come. Sincerely, Carolina Perez

Very disappointed with my experience at the service department…read more I called ahead of time to make sure they could take care of an issue with my son's car -- a panel underneath the vehicle had partially come loose. My son confirmed he had never hit anything or caused damage, so we were surprised this happened. It appeared to be an issue with the screw coming loose, which made me wonder if this was a factory-related problem. When I arrived for the appointment, I was told it would cost $240 just for diagnosis and to secure the panel. I was then told that if the panel was damaged, the repair could cost around $1,400. I found that extremely frustrating and unreasonable for something that does not appear to be caused by the owner. Unfortunately, they were not willing to help or consider that this could be a manufacturing issue, so I decided not to proceed and left. I'm very disappointed with the service experience and will not be returning!!!!!!!

Well,after been so disappointed and the run around, I reach out to Kemberle!! The one girl who is…read morevery helpful and my original costumer care person, my car was taking care of, and none of those noses of trying to charge more for diagnosis or keeping my car 24 to 48 hours! If a I ever came back here is to work with kemberle.

I stopped by this service center inside the Hamer Toyota dealership today. My dad needed a new…read moreradiator cap for his Toyota Tacoma since it was all corrode. Finding parking here can be difficult because it's limited and one way. We got a good parking spot. When you walk inside the dealership the parts center is toward the left back side of the dealership.. They carry a lot of different Toyota brand merch here. They also have some Chemical Guys cleaning product too. The customer service here was great, the guy working the counter was able to find the cap we needed and the price was reasonable because you're getting it at the dealership so it's a quality item.

I usually don't leave reviews, but I felt like I had to after my experience with Chris Avilas…read more From the moment I walked in Chris made the whole process feel fun. I've been to a few dealers where you immediately feel like someone is trying to push you into something you don't want. He talked to me like a normal person, not a "sale," and that made a big difference. I had a lot of questions about different cars and what would make sense for me He didn't rush me or give vague answers...he actually knew the details or looked them up. My credit situation isn't perfect and I wasn't sure about a new vehicle right now. Chris never made me feel judged or uncomfortable he was straightforward, and he focused on what options could actually work for me rather than wasting time on things that weren't realistic or making me feel like I was a waste of time. Even though I didn't end up purchasing a car today, I walked out of there feeling like I actually understand my options now. Chris took the time to break down what I would need to do to get into a better position and what price range would realistically make sense for me. It didn't feel like a "lost sale" experience--it felt like I was set up with a clear plan for when I'm ready. I'm definitely going to come back and work with him again when I'm ready to move forward. It's rare to meet someone at a dealership who feels both professional and genuinely down-to-earth, but Chris managed to be both. Highly recommend asking for him if you're looking for someone who actually listens and takes the time to help.

First time customer here and my experience at Mission Hills Hyundai was extremely disappointing…read more I brought my 2023 Hyundai Elantra in after multiple warning lights appeared and the battery began draining. The dealership kept my car for several days because they had difficulty diagnosing the issue and even had to involve Hyundai Corporate. During that time, I was without transportation until they eventually approved a loaner vehicle. To their credit, they ultimately diagnosed the problem as a short related to the rear camera and replaced the battery under warranty. Unfortunately, that's where the positive experience ended. When I got home after picking up my vehicle, I noticed that the area underneath my dashboard had exposed wiring hanging down. It looked unfinished, so my husband contacted the dealership and left a voicemail for my service advisor (Oscar) because I was concerned something had been left apart or damaged during the repair. Instead of taking my concerns seriously, I was met with dismissive and unprofessional behavior. When I called to speak with my service advisor, I was told the technician never touched the area around the OBD port while my vehicle was in their care. That statement immediately concerned me because the issue I discovered was in the same area, making it difficult for me to understand how it had gone unnoticed. Since the diagnostic connector is also located in that area, I was left confused about how the vehicle could have been diagnosed without that area being accessed. When I arrived after work, the manager (Hovik) showed me another Hyundai and explained that the OBD port does not have a cover, which I appreciated. However, my concern was the wiring hanging down underneath the dashboard. His proposed solution was simply to secure the wire with a zip tie. I explained that I wanted the wiring routed properly the way it should have been from the factory, not held up with a zip tie. At no point did anyone explain why the wiring could not be secured using the factory routing or mounting method. Instead, the only solution presented to me was to secure it with a zip tie. I was told the exposed wiring was connected to an aftermarket device that was either an alarm or a tracking device installed when the car was originally sold. I explained that I never purchased or activated any alarm or tracking service and asked if it could be simply removed. I was told they could not remove it because they couldn't verify whether it was active and that I would have to take the vehicle back to the dealership where I originally purchased it. That explanation didn't make sense to me. This is a Hyundai dealership working on a Hyundai under warranty, yet I was being sent to a different Hyundai dealership for something involving my own vehicle. I was asking them to properly address the wiring that was left exposed after my service visit. Rather than addressing my concern, I called my husband to speak to the manager since I wasn't being understood and all I could hear at the end of their conversation was the manager telling my husband , "If you want to escalate it, go right ahead." He handed me the general manager's name and number, walked away, and that's how that conversation ended. Everyone makes mistakes. What disappointed me wasn't necessarily the repair itself, it was how my concerns were handled afterward. As a customer, I expected professionalism, respect, and accountability. I expected my concerns to be addressed, explained, and, if necessary, corrected. As a female customer, I left feeling like my concerns were repeatedly dismissed instead of being taken seriously. Whether that was intentional or not, it was incredibly frustrating and disappointing. Every customer deserves to have their questions answered respectfully, regardless of their level of automotive knowledge. I hope this dealership improves the way it communicates with customers because no one should feel like they're inconveniencing the staff simply for asking questions about their own vehicle. My biggest concern was the lack of communication, professionalism, and willingness to address reasonable questions about my own vehicle that ultimately led me to write this review. I hope the General Manager investigates my concerns and follows up with me and my husband. If the situation is resolved professionally, I will gladly update this review to reflect that.

Oscar and the staff at Rydell are awesome!!…read more Best prices and customer service period! Don't waste your time and money with other dealerships.

The sales experience was great. I interacted with two different employees and they were both…read morefantastic and I expected that experience to carry over to the finance portion and it didn't. The finance person I met with (Sergio) was rude and seemed like he had no interest in taking the time to answer the questions I had about my different lease options. At one point he asked..."What are you doing in my office?". So I left. A different finance person called me back the next day and was happy to answer my questions. Ultimately I got the car I wanted with what I thought was a pretty good deal but due to my initial interaction with Sergio I would recommend you try to interact with anyone else other than him.

Este es el peor concesionario del valle. No les importa un carajo el tipo de limones que venden,…read moresiempre y cuando consigan tu dinero. José es un pedazo de mierda. Toda esta corporación de concesionarios es un pedazo de mierda y vale incluso menos que la mierda. Solo tuve el camión durante 5 meses antes de que el motor explotara. A pesar de que hice 3 cambios de aceite en los 5 cortos meses, tuve el Ram 1500. ¡¡¡NO COMPRE UN COCHE AQUÍ!!! -- en Williams Auto Mart Inc.

Horrible dealership Don't come here unless you want to get robbed, so eager to take my down payment…read morebut when i test drove the vehicle the transmission was blown! Took days to get my down payment back what a waste of time

I recently purchased my Aston Martin Vantage from this dealer and had a great experience. The…read moregentleman were kind, professional, and upfront. They gave me my time and space never called to pressure me even though it took me over 2 weeks to make my decision. When it came time to negotiation they were upfront, had no hidden fees, markups or pre-installed dealer add-ons. They were extremely transparent and made the car buying process so easy. I've had the car now for a few months and have had zero problems. I would highly recommend them.

I've now purchased two cars from Autobakers, a Porsche Cayenne for my wife in June of 2024 and,…read moremost recently this June a Mercedes Benz E63 AMG for myself and both experiences have been outstanding. While the dealership may be small, they're extremely attentive to their guests and take real pride in the cars they sell. As a car enthusiast, I don't take purchases like these lightly, especially with performance vehicles where condition and maintenance history matter. I will walk clean away from any car that i suspect may give me issues. Both cars I bought came with excellent service records, which tells me Autobakers is very selective with what they choose to offer. They're clearly not just moving inventory they're curating quite honestly what is a pretty good collection of cars. Each time I came in, I had specific questions and concerns. Frank and Eugene didn't gloss over anything, they shared details, pulled records, and made sure every aspect of the car's condition and history was transparent. On my most recent purchase, there was a minor cosmetic issue, and they made sure it was corrected before the car left the lot. After test driving the car, and doing my own research with service records, I told Eugene I was returning to purchase the car. I scheduled a second visit to see the E63 with an appointment at 11:30 AM. Not to waste my nor Autobakers time ( or any dealership when I purchase a car) I came in with my own bank pre approval both times, and the process couldn't have been smoother. I arrived on time, and Eugene took care of my time, I was driving home by 12:05 PM. Fast, professional, and no games. If you're serious about what you drive and want a team that respects not just that but also respects your time, Autobakers is absolutely worth working with. I'll definitely be back.

I hope this review services as a public service announcement for this business!!! Let my mistake of…read moregoing to this place save you the time and money. Stop before it's too late!!! - I was sold a car with frame damage and so many issues I don't have time to lost here. You can contact me for further info. I filed a lawsuit against the business and they agreed to settle before going to court. - I lost time, money, and was left without answers. Owners made so many excuses and lied so many times it's crazy! The "salesman" ended up being the owner as well and was being very rude after I brought up the issues. His name is Al Flores. - this review doesn't fix things. But hopefully it can save a few people the headache. Not a real business/dealership!!! Very misleading. It's in a gas station parking lot. And office in a bungalow outside.

Quality cars, good service, really good prices, they will work with you on your needs, would…read moredefinitely do business with then and refer, friends and family

This company is violating several federal regulations. Do not purchase from them. They will do…read morewhat they can to repo your car and resell it at a later time. They do not respond to requests for information or an amount to recover the vehicle. Their customer service number will disconnect you after 20 minutes on hold. My friend is going through a tough time with them.

making payments and enjoying my car since May 2020. May 2025 my husband called in the payment…read moreRicardo took the payment and said Congratulations and discusses pink slip three weeks later at 2AM my doorbell is ringing and there is a man in fatigues claimed to have a court order to pick up my car. My husband said that's impossible and show the zero balance we asked to see the court order and he refused so then you can leave my property he just stood there we closed the door he's still just standing there then walks around my house with a flashlight in my windows My Husband says you're trespassing FINALLY he leaves but parked outside for hours. Next morning, were dealing with this and find out we do not owe this was the past due that is due for amount of $39.00. We could have paid but still wanted to address the weirdo we get a call from corporate who was frankly embarrassed and said 1 they do not do court orders and 2 it costs at least 3,000 for this process for $39.00 corporate waived the fee and said because this is the 2nd car purchased through Ganas they don't want to lose our business and what we were thinking about purchasing another car we said now, that our oldest is soon to be 16. We were told to check out what we like and let them know to get a deal going. It was Friday we see a car take down the details and made an appt with the dealership on Monday called corporate they said great they would send notice. We arrive for the appt the car is in the back and told was set on hold for us but management is saying who's so and so and wanted to get a deal going and were like wait a minute we were told the down payment details etc. would be sent by corporate they claimed this message was never received we called corporate and no answer we had $1,000 cash the dealership was asking $3,000 we said we needed to think about it they said they'd take $1,000 cash and the other $1,000 electronically and the last tacked on the payment and were pushy about it we were kind of iffy Thank GOD! cause next day we get a call from someone saying the car was sold Thursday in El Monte we said BS I sat in the car Friday in San Fernando and saw it Monday again in San Fernando and told was set aside for us the gentleman said no it was purchased by another party so had we obliged the dealer and went in on the deal we would be back at square 1 with someone at our door getting the car back that belongs to someone else. We call corporate and told yes the car was sold we expressed how bad record keeping is and how this could have been very bad selling us a car that belonged to someone else. He promised to find the same car right away and get a deal going we've called, text and received zero responseThis is a poor way to not have us take our business elsewhere or not lose our business after they claimed they did not want to lose us as customers. VERY alarming but 2 days after this review we get a call trying to get a deal going to again wait for follow thru when they say they'll call us back and don't During the waiting period the same car I was looking at that was sold I get a call from a lady at the dealership asking how I am liking my new car i told her you're asking how I'm liking a car I did not buy because it was sold to someone else? She says no this car is still available I hung up on her Finally I get the pink slip to my car and certificate for $ amount to purchase a new car. But was told earlier I need to put $3,000 down to buy a car while my certificate says no money down. I ignore this and get a call this past weekend again to pay $3,000 bring up the certificate clearly in writing says no money down and can walk out with a car I was looking at in the first place that is in the price range of the certificate but this person on the phone is SAYING otherwise. And now this is a 4th person calling and talking to us none of these employees communicate with one another and just pick up the phone and call without doing research and embarrassing themselves