Received a Groupon to Spavia from my fiancé, so I decided to…read moregive myself a little massage on a Sunday afternoon to relax and set the tone before the work week. I had such a wonderful experience overall. As soon as I walked in I was greeted, checked in and received a tour of the facility. The women's changing area was clean and well maintained. I enjoyed the relaxation lounge where they had water, tea, nuts and books to unwind after your massage. My massage therapist was excellent. I forgot his name, but his communication throughout the massage was great. Always asked how I was feeling, how the pressure was etc. Spavia offers lots of different options from massages to facials, eye lash extensions/refills and even spray tans. They also offer 3 different membership plans that come with their own treatments per month if you're interested in that as well.

Love this spa and the relaxation room, the massage therapist was amazing and the facial was very…read morechill. One thing I would change about the facial is the addition of more skincare products and tips. Everything with the facial just felt sort of like a massage, there was no description of what was being used and not much was suggested. I also didn't love the group setting of the relaxation room, when I think of the spa I think "peace and quiet" and while it was peaceful, it wasn't very quiet considering all the interactions in the locker and relaxation room.

I treated myself to a massage and called to check for available appointments. They told me to come…read morein 10 minutes. I arrived within that time, and the masseuse asked me to pay upfront. I handed her my card, and she informed me of a $5 credit card fee. I was okay with this until she asked for a tip before providing the service. This made me uncomfortable, so I told her I would tip after the service. She then led me to a room, saying she would need another 10 minutes for some reason. I ended up waiting for 30 minutes before she finally started. While waiting, I noticed several signs stating they didn't provide sexual services and that police could inspect the rooms at any time, which gave me really weird vibes. When the masseuse finally began, her technique involved pinching and a weird rapid pressing motion that was just awful. The last 20 minutes of the massage was low effort. I was quite annoyed by the end of it and wanted to be over with it. Despite the poor experience, I still opted to give her a 20% tip and she had the audacity to be upset with the amount and asked for more. I was shocked but stood firm and refused to give more despite her trying to "negotiate" her tip multiple times. She finally processed the tip amount I had decided, and I left. Overall, it was a terrible experience, and I would not recommend this place.

Massage was really good but I feel like they should ask for any problem areas or ideal pressure…read more Seemed like it was very routine and a little boring. However they have good prices and the massage itself was very nice, overall good experience just some niche things and they need to make it so their doors don't slam. Every couple of minutes you hear a door slam

I was in need of a gym and having a pool was one of the requirements so that limited the options in…read morethe area for me that wasn't a 20 minute+ drive way so I decided to check out Equinox first and ended up really liking the vibe. The classes feel like studio classes (like barre or spin, etc.) that you'd be paying almost $200/month for without any amenities or regular gym equipment. I've been to other gyms in the past that had a lot of hm, lets just call it people watching and social hour. Folks here are definitely here to workout, do their own thing and friendly. Definitely a no judgement zone. I also had some hesitations based on other reviews about not being able to freeze or cancel membership within the first year especially if you have an injury and what not but decided to go for it anyway despite that, more on that later. Some other other gyms didn't seem to be any better based on those reviews so it probably would've been similar issues elsewhere anyway. When you initial sign up, they give you some comp sessions with a trainer (to obviously sell you personal training) but it's something I wanted to try anyway. I thought, why not, let's give it a go for a few months since I thought it would be good to get an extra boost and back into a routine. Well, a few months had passed and then I had some travel plans so I was away from the gym but then came back from my travels with a severe knee injury where I could barely walk. It sucked but I showed up anyway. Not because I couldn't cancel my membership due to the contract terms but because I needed movement for rehab. I was initially hesitant about returning to training because I felt like I wouldn't be training at 100%. And let's be real, the training sessions aren't cheap. After some discussion with physical therapist for a rehab plan, I decided to return to training with Summer and it was honestly one of the best decisions I've made. Summer programed exercises for me to supplement my PT. She has been really awesome to work with, because my program needed a lot of re-working along the way to adapt to my rehab progress. She's also open to feedback and really great with listening to my input on things that I want to work on. While I am still ways away from being 100% recovered from my knee injury, I already feel like it's night and day compared to just a few months ago. So why only 4 stars? Well, only taking one off is quite generous despite some issues with their app, specifically for training and the so-so amenities in the locker room. The app isn't the best and there were some miscommunications with it that led to a lot of frustration but the training manager Matt was really nice and made it right. The other reason for taking off the star was the amenities which they finally changed to something that smells way better. The previous products didn't smell good and it seemed like the shampoo, body wash, and face cleanser seemed like it was all the same soap in the shower. Didn't feel like there is anything different between the stuff in the bottles. It wouldn't even upset me that there was just one multipurpose wash but the same soap in the different bottles is just confusing for me. Like what's the point? Anyway, good riddance with the old stuff. I haven't tried the new stuff yet aside from the lotion that smells heavenly. I haven't been to the other locations to compare but this one is sufficient for my needs.

I've been an Equinox member for over five years in Southern California and visit the San Ramon area…read moreonce or twice a year. This was, by far, the worst experience I've ever had at any Equinox location. After what I believed was a successful check-in, a staff member interrupted my workout by tapping me on the shoulder and asking me to stop by the front desk after I finished. About five minutes later, I was interrupted again--this time by two employees, including the manager, Lawrence Sanderson, who approached me in the middle of my workout and asked for my name. The issue wasn't whether there was a problem with my access. If I needed a day pass or didn't have access to this club under my membership, that could have been explained professionally and respectfully. Instead, I was treated as though I wasn't even an Equinox member. The interaction felt unnecessarily confrontational, abrupt, and unwelcoming. Had the situation been handled courteously, I would have happily paid for a day pass or resolved whatever issue existed. Instead, the manager's rude and abrasive approach left such a poor impression that I decided to leave. To make matters worse, the club was extremely crowded, with long waits for equipment and very few machines available. Between the overcrowding and the way I was treated, the experience was far below what I've come to expect from Equinox. After five years as a loyal member, I'm genuinely disappointed. I've always associated Equinox with exceptional customer service and hospitality, but this location delivered the exact opposite. I hope management takes this feedback seriously because no member should be made to feel unwelcome or embarrassed in the middle of a workout.

Called to do 60 or 90 minutes massage! The lady she didn't say her name try to cancel my…read moreappointment! When I said I drove 30 minutes to get this appointment, she pushed to do 30 minutes massage instead! Very unprofessional and complaining she had a broken arm! How it is possible for a business to have their injured employee provide services and charge money? Try to avoid and take your business elsewhere! No recommended at all!

Stacy, which I believe is the only person that works there, does a great massage! She has…read moreexcellent techniques, and if you want a deep massage, she is VERY strong. It's also a very clean environment, with nice soft music playing throughout the massage.

Jenny is amazing. I will come once a month from now on. See you soon Jenny…read more I was a first time customer and I am truly impressed and satisfied.

I really enjoyed the scalp massage...Jenny has a very nice process...my scalp feels clean and hair…read moretexture feels so soft. I will definitely come back!

I've been to this location a few times, and each time was an enjoyable experience. The massage…read moretherapists here are fantastic. However, the last massage I had with Ronny was especially wonderful. I'd been struggling with shoulder pain for months, which I constantly thought was going to "get better any day now." It didn't. After one session with Ronny (though I was nervous for him to even massage near that area), my shoulder pain was gone and hasn't returned. It's as if I never had that shoulder pain for 6+ months! I was shocked and, of course, regretted not making an appointment with Ronny sooner. I'll definitely book with him again.

Vivian found every knot and every sore spot!! It was jsut what I needed . My only complaint is that…read moreit had to end!! Can't wait too go back!

Mr. Gao is one of the best massage therapists I have gone to, and I have been taking regular…read moremassages for 20 years at various places. I do deep tissue and he applies consistent pressure helping releasing tight knots. Staff and owner is friendly too.

The deep tissue massage here is amazing!! I feel like the knots in my back are completely gone! I…read moredid the 60 minute deep tissue massage (~$60 pp) and I feel like that is the perfect amount of time and a great price. My friend and I had Katy and Cindy, and they were super great! They massaged all parts of our body and focused on the spots with the most knots. It was a great mix of relaxing, as well as helping with muscle soreness. If you're looking for a massage around the area, check out Jade Day Spa!

Austin is great!!! I deal with chronic back, shoulder, and neck pain, and I often get headaches…read morebecause of it. He listens carefully, works the exact areas that need attention, always makes me feel so much better by the end of the session. I leave feeling looser, lighter, and relieved Highly recommend him if you're dealing with tension or pain! Highly recommended =)

Wonderful facial experience! The reception area was serene and bright, and the staff were friendly…read morewith minimal wait time. The treatment room was quiet and cozy, and the heated blanket added extra comfort. The esthetician had a soft and  gentle touch. The citrus-fresh scent of the products made my skin feel renewed, hydrated, and refreshed afterward. My skin still felt hydrated even after a few days after washing! After my facial, the owner Felicia approached me, and complimented my glowing skin. She then asked how I felt about my facial experience. I thought that was a nice touch to end my session with her making sure I had a great experience! Highly recommend! Thank you so much!