My whole family has been going to this store since it opened. That stops today…read more I purchased a light timer. It came wrapped in hard plastic that you need to cut with a knife or scissors to open. I believe the item was defective. I could get it to work to either turn the lights on or shut them off but not both. I went to the store, with my receipt, to return the item. At first, they stated they got it working and it was not defective. ( They actually got it to turn on an item which I also did). Then they said they could not accept the return because I did not have the original packaging and therefore they could not resell it. I asked how are they going to sell an item that is not working properly. They still refused to accept the return. I left the timer with them and walked out of the store. We will never return. Now I understand how Amazon is so successful.

We wanted to get a few knives sharpened and we learned that Ace has a knife sharpening machine…read more For $7.99 per knife they will take your knife and sharpen it on their machine and be ready in a few minutes. We had 5 knives, so we dropped them off and within about 2 hours, we got a call saying our knives were ready for pick up. The one they could not do was my large Chinese meat cleaver, but otherwise all the other large knives were done right. Great job ! I was able to use my digital coupons and rewards towards this transaction.

The service here is good and the selection of items are great for getting beach chairs or things…read morefor an RV. You can order online and pick it up.

Through the magic of Chat GPT and the internet I was referred to Jerry's paint&hardware in Rhode…read moreIsland, USA. I live in Northern Kentucky. I needed a discontinued faucet for my hallway bath, as my old one was now leaking. I talked to Rob (He's very professional.) and he sent me a matching faucet in the mail. It's now installed ,working great. Jerry's paint and hardware has it going on. They made it easy.

This store has everything you might need and the staff that helps you find it . It is a treasure…read moreand near our home we just purchased so we feel very fortunate to have found them . If they don't have it, they will get it for you .

My husband and I went to Compass a few days ago to get a refill on a propane tank, we arrived 2…read moreminutes before 5pm (closing time) and they sent us away. The next day, we got there during normal business hours, but since it was raining, they said they could not refill the tank until the rain stopped...so we waited...a bit later, when the rain stopped, we noticed our tank had disappeared.... Someone had taken it, refilled it and put it in the back with other tanks..... What a disorganized setup....Not impressed.....

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

All staff do not wear masks ! I even asked a guy a few weeks ago if he worked there bc i needed to…read morefind something he laughs and says NO . He has no mask on ... however he's there every time I'm there near the paint or somewhere else and yet he doesn't work there ? (Rolling eyes) still wears no mask .I wasn't gonna say something to him i just needed an item . A cashier there doesn't wear one either . I won't be returning to this location any longer .

Something has changed at True Value and not for the better. Arrived at 5:30 (they close at 6) no…read moreone would make eye contact bc they couldn't be bothered to help. Asked the cashier where to find what I was looking for bc I didn't want to be there either, trust me, and I thought It'd help me speed things up. She kind of points toward the back of the store, "aisle 12, or 11, somewhere around there." I admit defeat after looking in both and head back up to the front. Some guy is trying to avoid me while he shuts down the computer and grabs his lunch pail to bolt, I ask him where to find what I'm looking for, as he's walking past me he points and mumbles 14. I bought 4 ACs here for my office recently. And we shop here for home needs too. I'll go elsewhere if I get treated like this again.

I definitely prefer Ace over the other store across the street…read more I've purchased Christmas decorations, paint, pellets, grass seed & shop vac bags here over the years. The store isn't so huge where you're lost looking for an item. And it's easy to find an employee willing to help you find the item you might want. Their selection isn't that shabby. If you're looking for it they probably have it. And if they don't you can always go across the street.

Rude front desk clerk. Very short with any question I asked. Had to pry information from her. The…read moreonly Ace I've seen with no military discount.

I've been a loyal customer for many years and used the store for all my hardware needs. The blonde…read morecashier, Sonjia, began to refuse to ring up my orders. One day I asked why she wouldn't wait on me. She began to berate me and call me names. The same thing happened the next time i was in and she added I was never to speak to her again. I spoke with the manager and explained the treatment I'd been receiving. I wanted him to talk to her about the way I'm being treated. He said that I must have done something to upset her. I informed him that she has waited on me for years with no problems.. I've been merely making purchases and leaving. He said he felt she was in the right and we agreed I should take my business elsewhere. That said, I recommend One Stop Building Supply.

This store is everything that I love small hardware stores. They always seem to have what I need,…read moreand the people are locals who are more interested in their clientele than I have found at many big box stores. After moving to the area recently, my wife and I have needed several things to get our new home up and running. Every time I've walked in, Newport Hardware had what I needed, could find it in their cornucopia of good stuff and were as courteous as you please. The military discount is another bonus. I'd almost make an excuse to go visit this place. I will certainly keep giving these folks my business.

The garden center has the most beautiful plants around. I can't buy as much as I like because the…read moreprices are to high. Same goes for the true value store. Beautiful home and garden decor. But over my budget.

What a great shopping experience! I was greeted as I walked through the door - and it got better…read moreas I went through the store! Customer service is excellent!! Clean store, well marked items. Thumbs up!!

Very nice staff and easy ups drop off I would highly reccommend everyone for coming hereread more

DO NOT order parts thru here. if they dont have them in stock, move on. i waited 4 weeks to receive…read morea handle assembly (i paid in full) i called up my old employer (largest stihl dealer in the NE) and asked if the part i needed was on backorder, it was not... the general rule is if you order from stihl, anything over 50$ is free 2-day shipping (my part was 60$) they had originally promised me it would be a week or week and a half, that however was untrue. i called every week sometimes twice a week as this saw is very expensive and the customer i'm doing the repair for was eager to get his equipment back. same excuse every call "we've ordered the part it should be in anywhere from monday to tuesday", if i called on a monday they'd say; "wednesday to friday." this business lacks organization and my customer was afraid to go here for the repair initially as thi company has a reputation for either further breaking equipment, or losing the equipment. my suggestion, sure the parts may be cheap, but do you really want to get screwed in the longrun?

Very helpful staff. have many wonderful items sometimes you…read morehave to wait as someone is in another section, but its worth it they put a new screen in my slider door. ps HD does not do that.

Very knowledgeable staff, who seemed extremely willing to help me figure out what the best method…read morewas for what I was trying to accomplish (fixing a door handle/set screw hole fouled up). I really could not be more grateful and appreciative. This kind of customer service has ensured that I will go to them for ALL of my hardware needs.