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    Audi Arrowhead

    4.0 (395 reviews)
    Closed 10:00 am - 6:00 pm

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    Audi Care contract showing MSRP and what I was charged.
    Scott K.

    Beware of Audi Care Markup I bought my first Audi, a new S5, from Audi Arrowhead in Dec 2024. I researched the car but not Audi Care. Their finance department took advantage charging more than $1000 over MSRP. I discovered the overcharge at Audi North Scottsdale during my first service, where my advisor printed my contract and explained the actual Audi Care MSRP. How did this happen - through misinformation and fear. The finance department provided a non-negotiable price of $2799. I was told the S5 was a premium car (its standard Audi Care). I asked to justify the service price, and finance presented inflated maintenance costs showing how I get my money back and more by the end of the 4th year. I was told if I didn't purchase Audi Care at point of sale, I couldn't add it later (false). I reached out to the GM to discuss and he explained this markup is how Arrowhead makes up for lower prices on cars. He apologized for the tactics of his finance team, but made it clear that I signed the paperwork and I'm stuck with it. If you are going to buy here, understand how Audi Care works and don't let Audi Arrowhead / AutoNation take advantage of you too.

    Audi Rs Etron GT

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    6 months ago

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    Caroline D.

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    8 months ago

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    Caroline D.

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    8 months ago

    Once again, Kelton is the man and those technicians were moving at an efficient speed getting my oil change done!

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    Caroline D.

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    8 months ago

    Experience was excellent as always. Brandon provides a welcoming professional and courteous experience.

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    3 months ago

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    Caroline D.

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    9 months ago

    Aaron was great!! He clearly explained what was needed and checked throughout the appointment. Highly recommend

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    Caroline D.

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    9 months ago

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    9 months ago

    The service department along with the customer service representative was absolutely fantastic!

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    5 months ago

    Kayley is amazing! She reached out to me for a warranty and handed everything beautifully!

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    Caroline D.

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    9 months ago

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    8 months ago

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    Caroline D.

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    5 months ago

    The service department is great and Brandon, the service manager, kept me informed. I will be back when I need any service on my Audi.

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    Caroline D.

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    10 months ago

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    8 months ago

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    5 months ago

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    Caroline D.

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    5 months ago

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    6 months ago

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    2 months ago

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    5 months ago

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    Caroline D.

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    5 months ago

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    Caroline D.

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    11 months ago

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    6 months ago

    First time doing business with this dealership, and the customer service was outstanding from start to finish!

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    Caroline D.

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    5 months ago

    Aaron Keys is a great service advisor. He communicates well and is a pleasure to work with.

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    5 months ago

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    5 months ago

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    5 months ago

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    6 months ago

    Kayley was very helpful and kept me informed throughout every step of the vehicle service

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    Caroline D.

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    6 months ago

    Great experience everyone was very helpful and the communication was amazing will definitely take my car back for anything I need done.

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    7 months ago

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    Caroline D.

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    8 months ago

    Service representative was professional and kept me updated on the vehicle repair process.

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    Caroline D.

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    6 months ago

    Quick and friendly service. Appreciate the care take on the vehicle. Communication was great.

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    Caroline D.

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    3 months ago

    excellent customer service they really took good care of me was done as expected, and there were no surprises

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    Caroline D.

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    8 months ago

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    Caroline D.

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    6 months ago

    Arrowhead Audi was a pleasure to work with, they took care of our recall with no issues!

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    Caroline D.

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    5 months ago

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    Caroline D.

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    8 months ago

    The service department here and all the representatives are fantastic. if you have an Audi and needs service done, this is the place to go.

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    5 months ago

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    8 months ago

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    5 months ago

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    Page 4 of 10

    Ask the Community - Audi Arrowhead

    Review Highlights - Audi Arrowhead

    The team, special shoutout to Kelton and Carlton in Sales, was very attentive to both mine and my car's needs.

    Mentioned in 30 reviews

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    Nelsons Auto Sales

    Nelsons Auto Sales

    5.0
    (7 reviews)

    Are you tired of dealing with Used Car Salesman types? Wanna just get your deal done and not have…read moreto go back and forth on a price because you just KNOW a car has been marked up way above it's value? Do you have the desire to simply be treated like a human being and not a sale/commission? Try Nelson's. They aren't a normal car lot... and if you understand business and the costs associated with it all you'll get it once you see their offerings. We were able to get a reliable car for our teenage son at just the right price. It didn't need any mechanical work done, and when we took it to get new tires it was verified that the suspension and brakes were both in great shape (hard to check those otherwise). Bonus: the picture of the car online actually matched what the car looked like in person. No "from this angle you can't see the huge scratch down the side of the entire car" shots. What you see is what you get. When I followed up on the sole issue with the car (a windshield replacement that was included with the car purchase due to a chip in the one it came with) I received a prompt response including confirmation that the title and plate were sent - plus an ask for me to let him know that we received it. That's not something you'll EVER get from a big name dealership. I will absolutely come back to Cody and his team should I ever be in the market for another car. (That would be a brokering deal, which they also do!)

    Our experience at Nelson's Auto Sales was better than any car buying experience we've ever had. We…read morewere offered a cold bottle of water when we arrived. The car we had seen on Facebook was just in the process of getting washed. It was exactly as depicted on Facebook. There were no slimy sales techniques. Everything Cody did was professional. He knew a lot about the car, showed us the Car Fax report, was completely transparent about everything. We were shopping on a Saturday night and he delivered the car to us on Sunday with a full tank of gas. We will go back to Cody and Nelson's for future used cars. Cody is a class act and my son is thrilled with his Range Rover! Thanks Nelson's Auto Sales!

    AutoNation Chevrolet Arrowhead

    AutoNation Chevrolet Arrowhead

    2.4
    (389 reviews)

    If you struggle with anxiety, car shopping can be exhausting. I spent days researching, comparing…read moredealerships, negotiating prices, and second-guessing every decision. Then I connected with Devan at AutoNation Chevrolet Arrowhead. Within a couple of hours of texting, he accomplished what I'd been trying to get elsewhere for days. No endless negotiating, no surprises when I arrived, and no last-minute changes. Even better, once I got to the dealership, the entire process took about an hour and a half. A shoutout to Marc in Finance as well. He explained the available options without any pressure. We passed on the extras to stay within the payment we wanted, and he completely respected that. Overall, a great experience. They earned my business and will absolutely have the opportunity to earn it again in the future. If you're looking for a straightforward, low-stress car-buying experience, I highly recommend reaching out to Devan.

    This service department has been one of the most frustrating experiences I've had in over 30 years…read moreof dealing with vehicle service. I've brought my vehicle in twice for the same warranty issue, both times with scheduled appointments and advance notice. Despite knowing exactly why I was coming in, the service team could not provide even a reasonable estimate of how long the repair would take. This wasn't a unique diagnostic issue; it was a known warranty repair that has been performed on many vehicles. On both visits, I was initially told the vehicle might need to stay for days, despite being assured when I scheduled the appointment that same-day completion would not be a problem. Even more frustrating, my vehicle sat in the parking lot for over three hours each visit before anyone looked at it. In total, I lost more than seven hours across two appointments and left both times without any work being completed. What concerns me most is the complete lack of scheduling transparency. In an era where service departments have access to repair histories, labor standards, and scheduling systems, customers should be able to receive a reasonable estimate of how long a known repair will take. Instead, I received vague answers and shifting expectations. Based on my experience, I would not trust the timelines provided by this service department. The communication, planning, and customer service were extremely disappointing.

    Lifted Trucks

    Lifted Trucks

    3.7
    (94 reviews)

    Lifted Trucks have great products and I bought an Escalade from them and soon to buy a Bronco for…read moremy daughter. If you go to Lifted Trucks, call Hunter Hubbs as he takes the approach to how can he bring value to the car buying experience. Plus, he makes the purchase process extremely easy. I highly recommend you utilize him for a vehicle at any location within the locations of Lifted Trucks as he will make sure you are presented with the options you need. Call you soon Hunter to get that Bronco! Thanks again for all that you do!

    Future buyers! I…read morebought a truck from Lifted Trucks earlier this year and BEWARE! Do your research on the vehicle. While the truck i got is a beautiful truck cosmetically, the kind of work they put in to the truck is not be the best. From the moment I test drove my truck, I had brought up the fact that the bed was jumping too much and rattling whenever I tried to go over 65mph. The salesman had assured me that it was normal (it's not, trust your gut). A couple of weeks after, the truck was just not riding smoothly. I had contacted them and they referred me to the shop that did the work and when I took it, turns out my gut was right. The rear shocks were upside down, which was the cause of why the rear was bouncing all over the place. Anyways, the shop fixed it by turning it upside down. However, those shocks are compromised. You'd expect the dealership to replace the shocks since it was unprofessionally done but business is business. Again, do your research before buying any of their vehicles.

    Audi Arrowhead - car_dealers - Updated June 2026

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